COMCASH Retail ERP Erfahrungen

Vorteile

Benutzerfreundlichkeit Integration mit anderen Anwendungen.

Nachteile

Keine Nachteile. Keine Vorschläge zum Programm

Vorteile

My company is a large wine retailer with 5 locations and $70M in annual sales. We recently opened a new concept that is a hybrid of retail alcohol (wine, beer, spirits), grocery, cheese, deli, and cafe. We reviewed many POS solutions but ultimately decided on Comcash. We are extremely happy with our decision. The benefits include:
- Cloud Based Solution
- Perfect for hybrid retail / restaurant concepts
- Responsive support team
- Ability to create complex products with parent/child relationship (e.g., beers with different pack sizes)
- Solid API that allowed us to integrate with our ecommerce platform
- Ability to create catering quotes and charge them out through the back-end

Nachteile

We are extremely happy with Comcash, I do not have major cons to report. There has been occassional dowtime for our deli monitors. However, it was later determined that this was a network related issue with our own store.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

Overall functionality and integration among various locations

Nachteile

- Lack of EBT integration
- Has so much potential that has yet to be unlocked or taken advantage of. However they do a great job to constantly keep pushing out updates. If you push your recommendations you will see them integrate them into the updates.
- With these updates comes various bugs that you must bring to their attention.
- Their tech support/help seems to not necessarily help with the in depth issues that I run into. They are a good help to get through basic issues and anything that may cause downtime, however, any in depth issues must be taken back to the development team by the first line. Despite this they are very attentive and willing to help and try to get the correct answer/person.
-Comcash Counts app seems to have a few bugs constantly that I am trying to address with them.

Vorteile

There is not a redeeming feature. No Pros. Regret buying it. Replaced it after 1 year. I would not recommend it.

Nachteile

Does not interface with Quickbooks as described. Very few reports of value. I think an old-fashioned cash register would have been better.

Vorteile

We have been on Comcash classic for 14+ years. We are now moving the business to the cloud POS version of Comcash. It is quite intuitive after you become familiar with the differences between the legacy and the pos systems. The development and deployment team have been very attentive to helping address our issues with the cloud based pos and to getting us closer to launching in the cloud.

Nachteile

The classic has become antiquated and causes many errors given our database size. The move to the Comcash cloud pos will ideally address our issues, but there have been many initial setup woes!

Vorteile

Cloud based, easy to use, reliable. Data is secure and backed up.

Nachteile

Relies on internet connection so a slow connection can affect the speed and performance of the software

Vorteile

I like that the company behind Comcash is constantly updating and looking for better ways to make their software easier to use and keeping it user friendly.

Nachteile

The reports and print out section of the program could be improved upon especially when using Apple products.

Vorteile

Everything!!! Extremely versatile, can use, and access from anywhere, as long as you have internet access! Absolutely a breeze to use! Easy to train staff on how to use! Amazing feature loaded software!

Nachteile

Price per computer per month! Kind of pricey!

Vorteile

I love the wealth of information you can pull from it. It is timely and very valuable information about the health of your business

Nachteile

Glitches and fixes some times take a little long to resolve

Vorteile

Easy to use. My staff loves working with the software. Also, it is a pleasure working with Comcash's support team.

Vorteile

The cloud based backlffice system is great. It really makes it easier for multistory standardization. The ability to create custom labels is fantastic. So there is no need to create labels from a superset system.

Nachteile

There are a few features lagging. And the initial setup can be cumbersome. Small details are still not how I would like them even. Despite this the system works great. For example, even when placing a "temporary price" for an item I put on sale it does not allow for an end date past the current year. There are small issues like this but again I stress that this system makes everything so much easier. One huge con, which is not necessarily comcash issue more vantiv, is that EBT is not integrated into the processing system.

Vorteile

Easy to use, easy to train people to use. Crystal Reports is a good foundation. Does not require me to update software on a regular basis. Customer service/Tech Support has always been good. I've been with Comcash since 2001 (a long time!) and it was a great deal when I set it up. Use mobile scanner to update inventory and the management reports for what I need. There are many capabilities that I don't use, but there is no off the shelf POS system that is less bloated than Comcash for the $$.

Nachteile

Every time a pc changes, e.g., operating system, peripheral, etc. Comcash requires me to get a new code. This is a royal pain. Also, the reports are more complicated now than in the past. I can no longer get a monthly sales summary in dollars of what was sold by category or department.

Vorteile

We have utilized this program for 18 years, since our store opened. The program was user friendly, easy to navigate and customer service was great!

Nachteile

The analytics were not as precise to our industry as we would have liked.

Vorteile

We are in a unique situation where we sell both restaurant items and retail items. Comcash front end seems like they got this covered

Nachteile

The back end reporting is ultimately useless because it's never accurate and they will not work with you in figuring out how and why those reports does not aligned. Also, the merchant account is a third party integration and they do not talk to comcash directly. So if there are any discrepancies, it is up to you to solve that. They are also absolutely condescending and do not believe in customer service

Vorteile

The POS is easy to learn and use, customer support is good about getting back to us and resolving any problems that we've had.

Nachteile

The POS sometimes has a very slow loading time, seems to lock up frequently

Vorteile

Ease of use, ease of training volunteers using the terminals and customer service are the most valuable features to us.

Nachteile

Some features we need for our somewhat specialized application of the product are not yet available but their programming personnel have been steadily adding features on our request list.

Vorteile

COMCASH Retail ERP is quick and easy to use. I like the feature of storing your gift card instead of paying someone else to do it for you.

Nachteile

COMCASH Retail ERP has a problem handling EBT card.

Vorteile

Good price
Lots of very specific features
Awesome POS interface that won't slow down the checkout process too much
Good wiki to quickly answer questions

Nachteile

Not 100% intuitive for setup
Windows hardware (might force you to purchase a dedicated Windows tablet)

Vorteile

VERY EASY TO USE SYSTEM. COMPANY IS ALWAYS THERE TO LISTEN TO YOUR SUGGESTIONS. THIS COMPANY IS ALWAYS TRYING TO IMPROVE.

Nachteile

MISSING FEW VERY VERY IMPORTANT REPORTS. THAT IS THE ONLY THING I DON'T LIKE ABOUT THIS SYSTEM. I AM VERY HAPPY WITH THE REST.

Vorteile

robust data fields, parent/child item set up, signature capture, email receipt feature, easy to read reporting

Nachteile

A little difficult to look at sales or receiving by item without running an actual report, error messages pop up at very end of transaction when you think it has already been complete

Vorteile

Customization and customer service. Also that we can use our own hardware.

Nachteile

Leaving a hardware-based program for a web-based program is a little scary.

Vorteile

Very user friendly system. Comcash is able to make changes to the program to fit our store needs. Would highly recommend to others.

Nachteile

The technical Bugs. But we have been able to deal with every bug so far. They are found and fixed in a timely manner. None have made us stop production.

Vorteile

We found ComCash easy to deploy and employee training went quite smoothly. We like the interface, and the screens work well.

Vorteile

The thing I love about this product is the simplicity and ease of use. It allows me to easily access my store from anywhere to check on my inventory, sales, or employees' activities. The service at COMCASH surpassed my expectations without skipping a beat. They customized the software to work for me, not the other way around. They were able to taper the software to meet my needs.

Nachteile

Absolutely nothing. I don't have anything bad to say about the product or vendor.

Vorteile

I like the sales time stamp and inventory control, as well as the employee time control and sales.

Nachteile

The setup can get rather difficult.