Connecteam Erfahrungen

Vorteile

Connecteam is a sofware that is being used departmentally in the institution.It makes it possible for members of each department to internally communicate. It has different options in which employees can use to be kept up to date and feel connected. One of the thing that excites me the most is the great customer support that is always reachable. The software is also easy to use and come at a market friendly price.

Nachteile

Hardly can i mention any dislike. It is a great product and i love it.

Vorteile

Accessibility and interface are excellent.This app makes admin side of keeping track of staff hours the easiest I've seen.It is particularly helpful when it comes to employees that work in multiple places/

Nachteile

Getting staff used to a new clock in system will always be difficult. Some features I think can be improved on (i.e. accepting multiple shifts at a time in job scheduler, easier schedule making in app)

Vorteile

I like that the high level items I need are intuitive to find, and the chat support is amazing.

Nachteile

I don't like not knowing the default settings when I signed up (like it defaults to employees accepting or declining shifts ugh). Settings like this are not easy to find, so I have to use the chat support all the time. Also, setting up users and user groups for chats still isn't super clear to me. I don't like being directed to watch a video about it. I have a gazillion other things to do, so I need it to be quick and easy.

Vorteile

The employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.

Nachteile

They've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.

In Betracht gezogene Alternativen

Visual Planning

Gründe für den Wechsel zu Connecteam

Price, but again, you get what you pay for I guess.

Vorteile

From time tracking and shift scheduling to task management and communication tools, Connecteam offered a complete solution for optimizing team productivity.The platform's ease of use was also a standout feature. Setting up and navigating through Connecteam was seamless, both on the web interface and the mobile app. It made it effortless for me and my team to adopt and utilize the platform effectively.Additionally, Connecteam's customization options were highly beneficial. I could tailor the platform to suit my specific business needs by creating customized forms, checklists, and reports. This flexibility allowed me to collect and manage the data that was most relevant to my operations.The customer support provided by Connecteam was exceptional. Whenever I had questions or concerns, their support team responded promptly with helpful solutions. Their knowledge and friendliness made the overall experience even more positive.Overall, Connecteam's comprehensive features, user-friendly interface, customization options, and excellent customer support were the aspects that I liked the most. It truly revolutionized the way I managed my team and enhanced productivity within my business.

Nachteile

While my overall experience with Connecteam was highly positive, there were a few aspects that I found could be improved.Firstly, the pricing structure of Connecteam could be a bit more transparent. Although the platform offers different pricing plans, the details regarding the exact cost and included features were not always clear upfront. It would be beneficial to have more transparent and easily accessible information about the pricing options available.Secondly, while Connecteam provides a wide range of features, some users might find that certain advanced functionalities are missing. Depending on specific business needs, there could be a desire for additional features or more advanced integrations with other software systems. Expanding the range of features and integrations could further enhance the platform's capabilities and appeal to a wider range of businesses.Lastly, while the customer support provided by Connecteam was generally excellent, there were occasional instances where response times could have been quicker. Although these instances were rare, having faster response times to inquiries or support requests would further improve the overall customer experience.Despite these minor areas for improvement, it is important to note that they did not significantly hinder my overall positive experience with Connecteam. The platform's strengths in comprehensive functionality, ease of use, and customization options far outweighed these minor drawbacks.Overall,

Vorteile

Every feature we use has streamlined and organized my team for the better. The customer service is excellent and the ease of using the app & website is so simple! I really appreciate the videos on each feature - I much prefer learning it on my own and then sharing the videos with my team to help them become more efficient as well.

Nachteile

I wish there could be a combo package. While I primarily use Connecteam for "Operations" it would be nice to have some more than the free options in HR.

In Betracht gezogene Alternativen

monday.com

Warum Connecteam gewählt wurde

This was cheaper and gave us more options. I also like that I didn't need to "build" it - the structure was already there and all I needed to do was adjust it to our needs.

Zuvor genutzte Software

monday.com

Vorteile

The idea that one software may be enough for many employers. It has the capacity to run a small or large business. It has many features most people would not have realized they needed such as forms, a directory option, rewards, chat, and documents section.

Nachteile

The task manager would be even better if it had the option to change statuses like "to do" "pending" "in progress" "follow up" "complete" etc. Also another feature I would like added is a folder and list section within the task management portion. Everything else about Connecteam is amazing!

In Betracht gezogene Alternativen

Homebase, ClickUp und Asana

Gründe für den Wechsel zu Connecteam

Better integration and options. I use ClickUp for the task management service at this time but Connecteam for scheduling, chat, payroll, timesheets, communication, keeping track and organized.

Vorteile

It is hard to summarize. The software covers so many different platform uses. We primarily use it for time clock features but we get so many extra possibilities presented: - tracking of incident reports- Easy communication platform for important news, updates etc. - HR tracking of skills and courses- Travel expenses- Task management- Etc-

Nachteile

Sometimes it is hard to find the correct way to setup a feature or function because there is a settings tab under each function.

In Betracht gezogene Alternativen

Planday

Warum Connecteam gewählt wurde

It was easier to use and cheaper.

Gründe für den Wechsel zu Connecteam

It has better prices and have a lot more work features.

Vorteile

Connecteam is one of the best apps for team communication especially when working remotely. Its interface is intuitive and easy to navigate. It helps in productivity and organizing my work, and track tasks more efficiently. I can recommend it to anyone.

Nachteile

The app using too much RAM for desktops which I don't like but otherwise I like the software.

Vorteile

Loved that it was a free service for small business

Nachteile

No cons, it was great and easy to set up and use

Vorteile

What was most attractive to our organization was the fact that many of our employees do not have company email accounts. We needed a platform that could allow us to streamline our communications across a very diverse team using their personal email accounts. We also thought the pricing was extremely affordable in comparison to a few other platforms we looked at.

Nachteile

It would be great if the "Events" abilities were spruced up a bit (allowed pictures and further customization). Other than that, I can't really think of any shortfalls!

In Betracht gezogene Alternativen

Trello, Slack und Blink

Gründe für den Wechsel zu Connecteam

Pricing and ability to have users outside of the company email system.

Vorteile

I love the interface that consistently loads and works...not unlike other team management apps. I also love the capacity to develop and implement different workflows based on our needs. Finally, when I ever I have an idea or design question, the team at Connecteam is always ready to help.

Nachteile

To take the app over the top, I would love to see some type of project management add on whereby we can track jobs and responsibilities...but who knows...the crew at Connecteam probably has something in place that I am not aware of at this point in time.

Vorteile

The user-end is designed for mobile use, so it's super convenient and easy to use your personal mobile device to stay connected with the team. There are so many time-saving features available that take advantage of the tools we already have on hand and make an impact on our daily operations. The mobile app is clear, looks great, and even incorporated our logo into the initialization window. Very professional.

Nachteile

Our previous scheduling software had quite a bit more clarity and control over schedule creation, shift swapping, time-off requests, and general management. ConnectTeam has a functional scheduling feature, which is honestly better than some of the other apps out there, but this aspect could use some improvement. As with any good app company, they have assured me they are continuing to develop this feature and will release any improvements in an update.

In Betracht gezogene Alternativen

Deputy, Factorial und Homebase

Warum Connecteam gewählt wurde

We needed an app with a reliable notification system to ensure our team was on the same page. Having one app for an abundance of functions was helpful so we could consolidate our resources, saving us time and money.

Zuvor genutzte Software

When I Work, Slack und ClickUp

Gründe für den Wechsel zu Connecteam

ConnectTeam had more features that were useful to our operations and the pricepoint was within our budget.

Vorteile

I liked that it was able to support us as a small business, and not only for large businesses.
We use the scheduling aspect, lists, tasks, and updates.

Nachteile

There are some features in the advanced pricing tier that I would like but am not able to access.

In Betracht gezogene Alternativen

monday.com und Asana

Warum Connecteam gewählt wurde

The other program was not able to support some of the added features like updates and Chats that we wanted.

Zuvor genutzte Software

Homebase

Gründe für den Wechsel zu Connecteam

It was easy enough for us to use as a small business without having to get too bogged down with features that are for larger businesses. SUPER easy to use.

Vorteile

I love that it allows me to do my basic day to day scheduling, time audits and staff management. The features that won me over though, were the messaging capabilities, the training portals and the quiz features. In our industry we change sales often. I love having a quiz feature to publish the sale and make sure my team is updated on all of the ins and outs.

Nachteile

I wish this had a payroll processing feature so it could be a complete all-inclusive program, currently I export my teams timeclock and send to payroll. If payroll could just log in and distribute that would be amazing.

Vorteile

Easy to setup and implement with a large team. Video tutorials make teaching your less than tech savvy employees simple.

Nachteile

Would like for it to link the different areas together, user info to timesheets, schedule, workflows, etc. Feel like you are duplicating some important info. Needs timesheet approval flow.

In Betracht gezogene Alternativen

Contractor Foreman und Paycor

Warum Connecteam gewählt wurde

Company owner

Zuvor genutzte Software

Contractor Foreman

Gründe für den Wechsel zu Connecteam

Map screen with employee clock-in locations (owner chose based on this)

Vorteile

The employee scheduling is so easy to use, it's a really intuitive design and you can implement it and get employees on boarded so quick with it

Nachteile

I dislike that I can't book 1-2-1 sessions for employees - a live timetable I can send front end to customers so they can book my employees out per session. Would be a great add. It's also not cheap price wise.

In Betracht gezogene Alternativen

When I Work und SimplyBook.me

Gründe für den Wechsel zu Connecteam

I felt like it offered the best overall service when i used the free trial

Vorteile

My favorite thing about this software and I am just now learning this is the ease of use and roll out and teaching other branches within the company how to use it. We have had multiple training sessions on this over the last few weeks with other branches and questions, help, and problems getting going are all minimal. It is so easy to use even for the beginner. Also getting feed back on it being "fun"

Nachteile

I don't have any dislikes for the software and it seems that everytime we ask about a possible implementation or feature that may not be within Connecteams, they develop and implement it! I have watched more and more features and abilities come on board the system and just yesterday found yet another new feature I hadn't seen before which will make a huge difference in reporting and totaling hours for employees (decimal compared to minute options on hours counts/totals is now a preference choice).

Vorteile

I give Connecteam 5 stars (6 if I could!) - The app has bought together all of our systems into one place. Using the app on mobile phones, we are now paperless, the technicians can clock on and off easily and can write their repair notes effectively, and with the touch of a button, it goes back to the office in real time. Our labour efficiency has stabilised, our invoicing of customers is now done within 24 hours, and our profit margin is a lot healthier, meaning smiling faces on the Board of Directors!

Nachteile

No cons to this application. We would like however to have the techs diary sync with their hours that they actually worked.

Vorteile

There is not a feature on connecteam that we find clunky or hard to use. The feature that has helped us the most from an administration standpoint would be the timesheets and timeclock. The way the feature works with staff able to modify shifts, and admin getting alerted for approval has streamlined our payroll. The function that helps us manage our staff the most would be the messaging, directory, and updates. Having our staff connected through this has really helped our performance and optimization. The scheduler is another feature that we would be lost without.

Nachteile

I honestly cannot think of anything! From the onboarding and inclusion of new staff, to the ability to schedule, contact, and process payroll connecteam has become essential to our management and a one stop, do it all app for our entire team. One small complaint is that several features appear to be available but I end up getting an add to upgrade. It made learning the platform a little more difficult for me in the beginning, but other than that no complaints. (and even that feels nit picky).

Vorteile

Connecteam is a comprehensive cloud based field service management and employee engagement software. It is designed to help businesses streamline their work processes and increase employee engagement. The software offers a variety of features and modules to help businesses improve communication, increase efficiency, and reduce costs. Features include task management, time tracking, asset tracking, customer management, reporting, and more. Connecteam also includes a mobile app that allows employees to access their work tasks and processes from anywhere.

Nachteile

Setting up Connecteam may be a bit complex and time consuming for businesses who don’t have the technical expertise.

Vorteile

Intergration with QB was easy and smooth. Once trained the interface is easy to navigate

Nachteile

The workflow section seems unnecessarily difficult to navigate. Adding contacts and syncing them to jobs is very clunky

Vorteile

Integration of the Job Scheduling Mobile App was super easy. We had a Spanish speaking woman who we had great difficulty communicating with and she was immediately able to use the Mobile App with no problems. It made a huge difference in how we interacted. Also happy that our Spanish speaking crews can now see their tasks in something other than English.

Nachteile

I feel we would benefit by upgrading so we could use the search function and also the ability to attach Workflows to our crews tasks.

Vorteile

speed of softwaretemplatescustomer supportnew featuresopen communication from team

Nachteile

costgoogle calendar automatic API update

Vorteile

It allowed me to process payroll quickly and accurately, reducing payroll processing from a 6 to 8-hour tedious (and dreaded) operation, to less than an hour, even during peak season.

Nachteile

Processing payroll for a bimonthly period was not easy, and we never quite worked all the bugs out with that. In the end, it was easier to switch over to biweekly pay periods to eliminate the problems with calculating overtime across calendar weeks.