Nutzerbewertungen im Überblick
Über Talkdesk
Talkdesk ist eine cloudbasierte Callcenter-Lösung, mit der Unternehmen die Kundenzufriedenheit verbessern und gleichzeitig die Kosten für die Kundenbetreuung senken können. Die Lösung nutzt IVR (Interactive Voice Response),...
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- Branche: Unternehmensberatung
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Unzuverlässig
Vorteile
Das Design ist sehr ansprechend und nicht zu überfüllt gestaltet
Nachteile
Die Zuordnung zwischen Telefon-Nummer und Kunde funktioniert nicht zuverlässig.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Talkdesk for users
overall, my experiences has been exemplary with talkdesk as we're able to integrate this with zendesk which is a huge plus
Vorteile
ease of use voip system allowing you to use not only via desktop/laptop machines, but also configure it via mobile app
Nachteile
sometimes, the servers just goes down where you would only know that there's a downtime by experiencing issues or by visiting the status page
- Branche: Bildungsmanagement
- Unternehmensgröße: 501–1’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Talkdesk: The perfect tool for your support team!
It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.
Vorteile
This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.
Nachteile
The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual.
However, most of the data you want can be found in these reports.
Die besten Alternativen zu Talkdesk
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Talkdesk: A review to help you
Overall, it is an easy tool to use and manage. However, at times, it does not generate the ticket associated with the call being received.
Vorteile
Talkdesk is easy to use and navigate especially at taking calls and easy for administrators.
Nachteile
Talkdesk, at times, does not equally distribute calls to agents.
- Branche: Verpackung und Container
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
RIP Off!!!
Took forever to get working. After having issues with call quality, talkdesk just shrugs it off. They do not work for you! They say they are "on it" but don't do anything to help!
Vorteile
It all sounds amazing, when you get it. But when you try and use AutoDialer. That doesn't work for nothing.
Nachteile
Price is WAY over value. For a small business, this is NOT a good option! Call Quality is horrible! They tell you to fix it one way, and it gets way worse! It was my decision to get this, and was a really bad mistake!
Gründe für den Wechsel zu Talkdesk
I thought it has better features, but it sure doesn't work well! Im not happy with it at all!- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Talkdesk - One call away to a better conversation
Overall, Talkdesk is very efficient to use. Telephony system can be used as a stand-alone, unlike other telephony systems that still need to have a physical phone for it to work.
Vorteile
As an Admin of this software, I really like the management system of Agents being added to the system. It's easy to manage them and the fields used are easy to understand. The search feature is really good making us Admins do our task to update a certain account easily.
Nachteile
What I don't like here only is the telephony system integrated on the tool itself. Sometimes, it causes an issue due but this due to a browser update. Good thing that they have an App that we can install to avoid these issues.
- Branche: Gastgewerbe
- Unternehmensgröße: 501–1’000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
My Talkdesk experience
All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.
Vorteile
The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use
Nachteile
I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Talkdesk app for Salesforce
Vorteile
it was easy to implement and customize with the product
Nachteile
The way it interprets data. You really have to dig and email the representative to get some of the metrics needed or interpret some. It shouldn't be that hard to get some metrics pulled up.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Most powerful and efficient telephone software
Love this software can calculate calls to monitor the volumes
Vorteile
Have automatic option to call patient back when miss a call
Nachteile
There's nothing I don't like bout this software
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
TalkYES!
Vorteile
ease of use- easy set up and if there are ever issues they are very responsive and fix them quick
Nachteile
not much- it truly is a great product I can't think of anything I would change
- Branche: Buchhaltung
- Unternehmensgröße: 1’001–5’000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Good call center sodlution
No negative things about the use of this pleasant solution
Vorteile
The standard of call center management is really great with Talkdesk, I enjoy using it to communicate with ours customer.
Nachteile
Does not offer a lot of services as we would like. I think improvment can be made.
- Branche: Automotive
- Unternehmensgröße: 501–1’000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Talkdesk
Overall it has been a good experience there are challenges we still face, but the talkdesk team is willing to work with us.
Vorteile
Ease of use. This is a very easy to maintain product.
support responds within 24-48hrs.
Reporting features and integrations are fantastic.
It just works.
Nachteile
No ability to webpop automatically only clickable url's.
Cost can be high for Enterprise licensing.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
So glad we made the move to Talkdesk!!!
I love it and I love the people who run it. Honestly our lives have been SOOOOO much better since coming over from ZenDesk. I am not putting down ZenDesk either, their help desk platform is hard to beat. But for the calling feature which is all we use, Talkdesk does it much better and saved us thousands a year!
Vorteile
What I like most about this software is that IT WORKS!!! We have used two other systems in the past and both were iffy at best, often went down, and when they did it was always someone else to blame. Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary!
Nachteile
The licensing can be a bit tricky to figure out as they have some seasonal ones you can add but sometimes that's confusing and doesn't happen quickly if you need to add them. But that is also planning on our part and giving them time.
In Betracht gezogene Alternativen
Zendesk SuiteWarum Talkdesk gewählt wurde
Cost and troubles using servicesZuvor genutzte Software
Zendesk SuiteGründe für den Wechsel zu Talkdesk
Price, service, support, overall value.- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
More than your Average Dialer
My experience was overall positive. There were some points that I was completely upset with the program, but that was only because I really needed to power through some dialing lists and TalkDesk was slowing down my momentum. (Which again, I know they are fixing )
Vorteile
Talkdesk has a vast number of pros than meets the eye. I originally started using talk desk simply because I needed a dialer that would hook up to my Salesforce. There were a few other options I was weighing but Talkdesk had the most features. It's great for people who are rapid dialers because you can load playbooks, and just smile and dial. It's also awesome for mail-merges if you need to send out a quick email to a select group of your pipeline.
If you are not fond of organizing your leads through SalesForce, you do have the option of working solely out of TalkDesk; you can create tasks to call, events, and add notes that will automatically populate into your salesforce.
They are a newer company that is always willing to hop on a call to troubleshoot and are open to feedback.
Nachteile
Not all dialers come issue free. My major qualm with using TalkDesk was that it never allowed you to work out of an account, and only contacts. This made it difficult for me to track who I was dialing if I was solely working out of Talkdesk.
The other issue (Which I know they are fixing) is how the screen pops up when you are using Talkdesk as a click-to-dial feature in Salesforce. I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list.
- Branche: Restaurants
- Unternehmensgröße: 501–1’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy to set up and feature full contact center
Overall experience is positive, it has many great features, a click to call extension, a callbar. It also has some things that are missing, however, the overall experience, we as admins of talkdesk, and our agents is positive.
Vorteile
The most I like about talkdesk is that it has many integrations with other 3rd party sites, such as Salesforce, Kustomer, Ytica, etc. And all of these integrations are already included, out of the box -- we don't have to do any coding, or API calls ourselves.
Besides that, we also like how easy it is to set up new agents, give them a new number, or add them to a ring group and they are ready to make and receive calls within minutes.
Nachteile
The least I like about Talkdesk is the reporting section. Granted, their scheduled reports and dashboards are great tools which we use daily; however they lack some quality of life features that will make creating and editing reports from a chore to an enjoyable experience.
The issue is that, once a scheduled report has been created, it cannot be edited anymore, and our team frequently has new hires and transfers so we have the need to add new members to different reports, but that is not possible, and instead we have to recreate the whole report from scratch.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
TalkDesk makes monitoring and managing a team easy
I am able to tackle issues of productivity by easily tracking each individuals performance with great ease. Not only can I track how many calls they are making, but I can easily track how long they are spending on and off the phones, among many other things. TalkDesk assists with many of my manager responsibilities.
Vorteile
Live reporting screen is easily customisable so you can keep track of what is important to you. You can also pull lots of different reports for all your needs.
Nachteile
I would like to be able to see when an agent was set to which status without having to pull the data, rather than just what proportion of the hour they were set to each status. The individual graphs that show that an agent was set to (e.g.) available for 20 minutes during 9-10am are useful but I want to know WHEN they were available.
- Branche: Verbraucherdienste
- Unternehmensgröße: 501–1’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy to navigate
Like mentioned before, working in customer service there is a lot of times where I had to speak with the customer call someone else at the moment. Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied.
Vorteile
I would say the best thing is that it is really easy using the Callbar, reviewing calls, conference calls, transferring calls, etc. While working in Customer Service I used Talkdesk 8 hours a day and for that kind of job is very important to have a fast and easy way to reach out to the customers.
Being able to find previous calls in two clicks is the best thing ever. Yes, you have to put the number but that's about it. When you put the number it takes you to a site where you can check all the calls you made with that phone number, even years ago. I could've listened to a call that my colleagues made which help me perform better in my call.
Nachteile
So far, can't complain. There were times that the widget would not work but the web was always working as a backup plan.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
User-friendly and easy to use
It helps a lot with the proper call distribution, which is crucial for multi-language support. In addition, the ease of manipulating the roles and the lines, allows us to react immediately, depending on the languages and priorities needed on the spot.
Vorteile
The ease of installation, usage, and fast reporting tools. Easy to be set up for new agents and changed for the current ones, along with the user-friendly UI, which allows prompt assigning of different roles, access, and support lines.
Nachteile
Actually, the tool is really user-friendly, even for the admins. However, It will be a good option to have the calls/chats distribution prioritization a bit more customizable. I've run over the default prioritization, which is quite logical and brings a lot of sense and light over the talkdesk work, but it would be great to have the option to prioritize the distribution to a particular agent and then to change this prioritization to another one. Especially, when we work on different languages, level of expertize, and have different contact channels.
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Talkdesk for the win
Since the company I work for made the switch, its been great, they are no issues, if we need to make any changes and can't figure it out, their support team is very helpful. Keep up the great work Talkdesk!
Vorteile
Talkdesk is very simple to use. I love we can see the time the call has been in queue, where its coming from, the longing is simple.
Nachteile
I feel it can use some improvement with integration with other software, to minimize delays.
- Branche: Onlinemedien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best feature ever!
Using Talkdesc we always provide the best experience to our business partners. Whenever we have meetings for discussing metrics we always have the most accurate information because of Talkdesk and Salesforce. I love it!!
Vorteile
I am using TalkDesk for a while now and I am super satisfied! The benefits are countless. You can track basically everything! Since I'm working with business partners I often have to pull up reports to check my performance and I am amazed how much information I can get. I love the reports because I can see how much I was on the phone, how long I had a meeting, when did I go on my lunch break, etc. Another thing that I like is that I can re-listen all the calls that I've made, and I can even check how were my metrics for the whole month!! In our company, we use a lot of tools and the best thing about Talkdesk is that is integrated with Salesforce. It's fast, accurate, consistent and super user-friendly!!!!
Nachteile
To be honest, until now I've never had issues using it. It's always reliable and the connection is great!!
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
TalkDesk Has it Together
I think it is the best company out there because they do it right and clearly see their employees as assets.
Vorteile
Their product is easy to use, comprehensive and a game changer. And their employees make the company.
Nachteile
I wish they would add a ticket tracking system of their own with Talk, Email and Chat all in one rather than using integrations.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Talkdesk
I really like talkdesk and it has helped improve our contact center
Vorteile
The reporting for Talkdesk has helped our center improve. Since implementing talkdesk we have less calls that are abandoned and less people waiting on hold.
Nachteile
There are times when the website goes down and it is hard to get support
- Branche: Onlinemedien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Why I love using Talkdesk
Using Talkdesk we as a company, are helping our partner with their daily issues or concerns. Our Customer service is glad that has this software on disposal because we don't want to provide our partners with a negative experience. It doesn't matter if we are on the phone for 5 or 50 minutes, the quality of the call is always to a high level.
Vorteile
I love using Talkdesk mostly because is fast and I never had an issue with it. We are constantly doing outbound calls and receive inbound calls. It's perfect for online ordering companies. The calls will never drop and it supports our offices on a daily basis. Talkdesk statuses help us stay organized and know what people are working on throughout the day. Transferring calls is made easy with the warm transfer option and it's very cool and fast. Also, records contact names and voice recordings. But one of the best things is that can be integrated with Salesforce.
Nachteile
From my personal experience, until now I've never faced an issue using the Talkdesk and that's why I don't have any least favorite features about this software. I honestly love it!!!!!!!!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Nightmare
My overall experience with Talkdesk has been anything but good. It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible. I suggest to anyone signing up to please ask detailed questions and look at other services before you consider this phone system.
Vorteile
Being able to have a cloud based system and being able to use Talkdesk wherever we want. Also, the ease of being able to pull reports, create phone lines, and setup voicemails/intros.
Nachteile
The on-boarding process was a complete nightmare. The gentleman that helped us setup the software fed us nothing but lies when we started. He told us the features we were looking for could happen but when we started and I asked support it wasn't a possibility. Those features were the only reason we decided to move forward with Talkdesk in the first place. Also, we started the porting process in July and still working on getting numbers ported over and it's now October. It's been an overall nightmare working with Talkdesk and all of the issues we have experienced. I would never recommend this to anyone. We weren't even aware it wasn't compatible with google voice either. This we had to learn after the fact and lost clients because of this oversight.
- Branche: Computer-Software
- Unternehmensgröße: 501–1’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A great VoIP phone system for your support team
We were able to get away from a hosting situation where we didn't have control of our system and had to submit tickets for simple changes that come up on a daily basis. Talkdesk allows our team to make updates on the fly and turn on a dime when we need to.
Vorteile
Talkdesk is super-easy to setup and use, from buying new phone numbers, to creating IVRs, configuring call routing, and answering the phone. Our clients love the queue callback feature. I like being able to make adjustments to the IVR quickly when we have a service outage with our product.
Nachteile
Their reporting suite has gotten better over the year, but we still need to export the data and manipulate in Excel to get the things we want done completed.