UpKeep Erfahrungen

Vorteile

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is.

Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Nachteile

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Vorteile

This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP.

Nachteile

The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work.

In Betracht gezogene Alternativen

IFS Cloud

Warum UpKeep gewählt wurde

We made the switch because we needed a robust application that were able to track our assets and work with our ERP.

Zuvor genutzte Software

IFS Cloud

Gründe für den Wechsel zu UpKeep

We have chosen UpKeep because in our analysis the cost / benefit ratio was the highest.

Vorteile

I get to easily integrate other software to make my use of UpKeep seamless. I also like that I can use the preventive scheduling feature which saves us a lot of cost since our assets are well maintained.

Nachteile

For someone who hasn't really used any asset management or inventory management software, it might be difficult to navigate the website. But after a while, you get used to it. Adoption is easier if you have used similar software before

Vorteile

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Nachteile

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Vorteile

The program practically organizes itself once the information has been put into the system, very effective.

Nachteile

The software is slightly difficult to understand for a few older employees, if there was a video tutorial to explain the ins and out of the program for those who are confused about the program.

Vorteile

the software is so simple and effective to use in big business, i like its way to put things for maintenance and this simplifies my work at company

Nachteile

sometimes there is issue of connections mostly with poor network

Vorteile

i like the software, its easy to use,it organizes information once they are put in order for effective decision making, i like the order feature for integration with other software

Nachteile

it takes alot of time to down load and upload documents and photos which delays some work to be done and in the process some data may be lost

Vorteile

Very easy to use simple software that helps me keep my business running.

Nachteile

A little bit expensive, but well worth the cost it is very easy to use and very simple for clients.

Vorteile

The software is easy to understand, love the interface and the settings are purely configurable

Nachteile

Ts expensive to use and customer support team takes a lot of time to respond to questions

Vorteile

upkeep is so easy to use and setup, i like the user interface its so friendly

Nachteile

Software is so limited in the ability to separate inventory and assets

Vorteile

• Work request portal and app design- easy to use and very precise
• All staff can input requests and can easily check progress by viewing work order
• Front desk can make appointments and have real time info when inquiries are made
• Technicians see work request creation in real time.
• Increased productivity
• Work orders priorities flagged to ensure quick response times
• Central hub to manage all info to improve organization
• Ability to generate work requests via app
• Inventory tracking and resident billing
• Asset management
• Reports

Nachteile

• No notification that invoices need to be processed

Vorteile

I really enjoy this software because we keep every work order in one system. At Skylawn we were constantly loosing paperwork and falling behind on our duties. With this system it prevents loss and keeps our customers happy.

Nachteile

There isn't much that I dislike about this software. All I could really recommend is having more customization with all the different plans.

In Betracht gezogene Alternativen

MaintainX

Warum UpKeep gewählt wurde

We made the switch because we are wasting a lot of paper and it will make it easier to track all work orders from one device.

Gründe für den Wechsel zu UpKeep

UpKeep had more to offer. I really chose this product because of the inventory tracking.

Vorteile

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Nachteile

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Vorteile

The iPhone application is the best so I can easily update and or log in new work orders as I see them without having to use a web browser or a computer.

Nachteile

I wish the recurring events would not show up until they are due so i don't have to weed through them to see the current stuff. this is probably a view filter of some sort but I haven't figured that out yet.

In Betracht gezogene Alternativen

Fiix

Gründe für den Wechsel zu UpKeep

The iPhone application and price

Vorteile

The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10.
Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users.
The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment.
The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking.
Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs.

Nachteile

Some things still need to be thought out a bit more. A few examples:
-Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course.

Vorteile

This software allows our two Maintenance Techs the ability to see what projects and fixes need to happen at a glance. And its a great motivator to get to check items off once they are done. It is really helpful to allow a wide range of team members to post requests from their phone, and the ability to add a picture takes the guess work out of diagnosing the issue. It was cost effective for us with a small team to have two techs on the account, and people from Upkeep were very helpful in getting our account set up.

Nachteile

There have been a few glitches with the software where it was hard to access the information or I was getting too many notifications, but those usually sorted themselves out quickly. Having to pay for each tech on the account makes it harder with employee turnover and training new ones... Are they going to stick around, or are they tech savey enough. But we have key team members with access and they direct any others. And they product is easy enough to use as long as you just get familiar with it. The tutorials are very helpful.

Vorteile

I am a task oriented person and UpKeep keeps me on task. It allows me to have peace of mind in that I don’t have to remember all my task for any given day, month or year. It has brought a level of organization to our organization that we desperately needed.

Nachteile

It can be glitchy at times. But the staff is very helpful and friendly to get it resolved. Most things can be done on the mobile device which I use 95% of the time. However, sometime I have rouse the desktop for certain pieces of data entry.

Vorteile

The app is easy to use. Mostly customizable. It has built in data analytics so you can find trends and root cause analysis to present your data almost daily. Depending on how well you set up fields you can be as accurate or focused as your like with your data. I would suggest this to any business large or small that needs to manage assets.

Nachteile

It can be a challenge on the users end to really iron out what they really need the app to specifically manage, but ultimately it's up to the user to decide what data they want to track. Some example tutorials would be nice showing examples like how a mechanic might use it to manage repair symptoms and repairs or how a business with expensive tools might keep track of safety and maintenance.

Vorteile

The system is so easy to use and implement then our previous CMMS system. Maintenance guys love it, and use it daily! This can't be said for most systems. The software appears to have been designed using first principles. It makes everyone's job easier instead of harder, while improving team communication and performance.

Nachteile

The editing of reoccurring work orders (PMs) could be improved. Frequency can't be easily changed, and it would be beneficial if editing a reoccurring work order could be done in one pass.

In Betracht gezogene Alternativen

eMaint CMMS

Warum UpKeep gewählt wurde

Old system was not maintenance friendly, and did not offer a mobile solution.

Gründe für den Wechsel zu UpKeep

Upkeep was more user friendly.

Vorteile

Great customized features such data trends and downtime. You can train anyone to use this software in minutes. Great customer service and price!

Nachteile

Allow non-ERP users to purchase a sub-tier to be able to use some of the Enterprise features.

In Betracht gezogene Alternativen

Fiix

Gründe für den Wechsel zu UpKeep

Features, price and customer service/sales.

Vorteile

Upkeep is user friendly and a convenient way to not only enter maintenance issues but to be able to recall them for similar issues that happen in the future. I also like the clean PDF print outs as well as the fact that it has a phone app.

Nachteile

I wish there was a more detailed "update" screen so that we could update where we were with orders, if the work order was reassigned to someone else etc.

Vorteile

We love that all our people can access the same information and we are thrilled to finally get rid of our outdated paper method!

Nachteile

I would love to have access to monthly overview reports. I know that is a feature that is available with the upgraded version, but we can't afford to upgrade all of our logins. So my wish would be that UpKeep would allow just me (Admin) to upgrade to the version with more features while my workers could stay at the free version for viewing and marking orders as complete. Unfortunately, it's all or nothing - we either all get it free or we have to pay the upgrade fee for all users. Or Option C: We pay for the upgrade and then we don't allow all our workers access to the work orders (eliminate logins).

Vorteile

Ease Of Use. We have many employees who are not computer gurus so they normally will fight anything as far as using technology. With Upkeep Being So Basic And Simple For Them They Have Picked It Up In A Couple Days.

Nachteile

Upkeep Has A few items that we would like to have which at this time they do not have. A Icon that could be placed on the home screen for request users. And Being Able to extend the asset tabs of your asset page. It Is All Small Items I am sure they can get changed for us as they learn our needs and desires for using this software.

Vorteile

It has completed modernised our process and in such a simple way, it didn't take us an age to get started and the data grows with us. The limited access accounts has allowed us to show transparency to our client base while keeping our data secure and the clients happy. Our site based technicians have the information they need immediately and the real time updating means they can assist each other remotely, sharing skills and knowledge has vastly increased productivity.

Nachteile

There are some minor discrepancies between operating systems, but knowledge of them makes it very easy to overcome.

Vorteile

Easy to use. Apparently I have to put a minimum of 40 words in but I do not have anything else to say.

Nachteile

It is glitching often. You cannot search by description. Child assets do not get counted under the parent assets in analytics (what is the point of the structure then?). Constant updates making the software not work properly. It is very slow. Can't customise enough.