Nutzerbewertungen im Überblick
Über Jobber
Jobber ist eine cloudbasierte Softwarelösung für das Außendienstmanagement, mit der kleine und mittlere Dienstleistungsunternehmen ihr Außendienstpersonal verwalten, Kundenbetreuung anbieten und Geschäftsabläufe entweder über...
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- Branche: Essen & Trinken
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent company and excellent product
Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.
Vorteile
Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!
Nachteile
I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Such a lifesaver!!
The customer service is the real winner in this company. They will always go above and beyond to get things figured out for you no matter what it is.
Vorteile
1. Having our own number when we were on the grow plan was fantastic. 2. Two way texts and appt confirmations3. Route scheduling4. Being able to design your own work orders and invoices with adding your own fields.
Nachteile
The fact that we love having all the features of the grow plan but we are a two person company and cannot see paying that much for it. We should be able to add on features.
Antwort von Jobber Software
Hey Raymond! We appreciate you taking the time to share your honest feedback with us very much, thank you! Given that you're a two person company it makes sense that Grow would be a bigger commitment and adding on features as needed instead would be more of an ideal solution for your needs right now. That's good to know!
Our Support team will be so happy to hear they've been able to help you out in the past and that you had a great experience with them. Thanks so much again!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
HVAC Business Not Impressed With This Product Or Its Support
Very poor. Not impressed with the program or the support.
Vorteile
The program overall is very basic and easy to use for non-tech savy folks.
Nachteile
Invoicing and estimates are a mess. The online portal for customers to view and pay invoices and estimates is extremely confusing and will cause a lot of headaches. Purchase order tracking / history records are confusing and was not ideal to our business. We also had problems with caretakers who receive bills for multiple locations / customers that they take care off. When sending invoices or estimates to these property management companies, this system groups invoices together so on multiple occasions, a customer would send us a check for their invoice and others out of confusion. Brought these issues up to the support team of Jobber and asked to cancel and refund, they would not budge one bit. They don't seem to care if you have any issues after you sign up.
Antwort von Jobber Software
Hi Cody, thank you for your review and feedback. It seems like you've been faced with a number of challenges and we sincerely apologize for the experience you have had. We want to make sure we fully understand your feedback, as we are always looking to improve. If you feel like giving us a call, please reach out to our Support team at 1 888 721 1115 opt 1 so we can learn more. Thanks again!
Die besten Alternativen zu Jobber
- Branche: Computer-Software
- Unternehmensgröße: 5’001–10’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Jobber is your turn-key solution to coordinate with your team.
A great application overall. It does the job and it is competing in the market.
Vorteile
Having a mobile application is great where you can run all your business at the comfort of your home.
Nachteile
Few times support was not as expected. A bit of delay in answering took place.
Antwort von Jobber Software
Hey Mohammad, It's great that you are enjoying the flexibility and value of our mobile app!
We're sorry to hear that you have had some delays getting through to the Support team. If you are ever in need of support, and we are not available, we have some amazing resources such as our Help Center and our new Youtube Channel if you need a quick answer — Thanks for the review !
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best in the Industry
Just exceptional. Love it!
Vorteile
Live calendar, color coded by tech, details, photos just everything you need to successful deploy a large number of team members to different locations.
Nachteile
Reports are not great. I would like to see better receivables reports, Bette time keeping reports, and customizations.
Antwort von Jobber Software
Thanks for your review, Virginia!
It sounds like Jobber has been helpful as your business has grown, which is always nice to hear! We really appreciate you mentioning different reports that would be helpful for you too. Please let us know if you think of anything else that could be beneficial for you or your team, we'd love to hear from you!
- Branche: Bau
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Ok but lacking function
It's okay
Vorteile
Very nice user interface
Nachteile
A lot of functionalities don't work as good as they could
In Betracht gezogene Alternativen
Housecall ProGründe für den Wechsel zu Jobber
Thought it was better but houdecall pro turnef out betterAntwort von Jobber Software
Hey Zeke, thank you for the review.
It sounds like your Jobber experience has not been the best so far. We would love to chat with you about what features would benefit you and your business. You can reach out to us by phone 888-721-1115, email [email protected] or start a live chat! We look forward to hearing from you!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ease of use
For the most part Jobber is a good software and having used other products doing the same thing I still prefer Jobber to others.
Vorteile
We use jobber because as a scheduler I can map the day of stops for my techs and see what location in the City they are working. I also liked that it integrates with payments.
Nachteile
I found the linking with QuickBooks to not be a very functional feature for us as deposits would double in my QuickBooks once I uploaded the invoice. I no longer sync, also my techs have expressed frustration after a update with the mobile app not functioning as well as it used to for notes added to the file for a client.
Antwort von Jobber Software
Hey Judy!
Thanks so much for sharing your experience with Jobber here! Love to hear that the map features especially have been helpful for you and your team with scheduling.
It would be awesome to connect with you to learn more about both the issues you were seeing with QuickBooks and the issues your techs have seen with notes since an app update. We know being able to easily leave notes is huge for techs, so we'd definitely like to do what we can to make that process as easy as possible for the team.
Our Support team can be reached at 1-888-721-1115 (ext. 1), [email protected], or by live chat to help and answer any questions you might have! Thanks again!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Software company
Vorteile
What I most like about jobber is the ease of control and the client portal, my clients love being able to go in to their each unique portal and check on reoccurring jobs and upcoming visits.
Nachteile
What I most dis like about jobber is the incoiving because i sometimes have to do it twice but this is not that big of a deal as i am automating everything.
Antwort von Jobber Software
Hey Cade!
We're so glad your clients have been enjoying using the Client Hub to keep up to date on their upcoming work, that's so cool! If you're open to it, our team would love to chat with you about your invoicing workflow to find out how we can help streamline that for you and make things as easy as possible. Feel free to reach out to us at 1-888-721-1115 (ext. 1), [email protected], or by live chat. It'd be great to hear from you!
Thanks for sharing your thoughts here too, we really appreciate it!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Absolutely necessary for any small business in the trades
We highly recommend this service program to everyone that we know in the trades. Not only is it a Canadian based company, the customer support has been superior. When shopping around, Jobbers representatives actually listened to our needs & helped us find a program that fit what we would actually use. Other companies were just show boating & just tried to upsell us to their most expensive packages. We really appreciate the care & dedication Jobbers team takes to ensure their customers are well taken care of, & that the program runs as efficiently as possible.
Vorteile
We love the ease of use, the convenience of all the features & the customer support from their team can’t be beat!
Nachteile
The only complaint we face would be the lag in some services, however, it’s such a small inconvenience. The pros definitely outweigh that small annoyance.
Antwort von Jobber Software
Hey Rebecca!
This review was so lovely to read, thank you so much for taking the time to share your honest thoughts about your experience with Jobber so far! Our team is always so excited to learn more about businesses and what might work to make running their business smoother, so it's always so nice to hear that that's contributed to a positive experience.
We'd love to learn more about any sort of lag you're seeing with service too, so please don't hesitate to get in touch with our Support team to chat more about what you're noticing there. We can be reached at 1-888-721-1115 (ext. 1), [email protected], or by live chat. It'd be great to hear from you!
Thanks again!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 10’000+ Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Jobber manages and schedules very easily
Jobber has become an indispensable tool for our company. It facilitates route planning and scheduling. It allows all our members to visualize the work to be performed.... with short, medium and long term deadlines, in order to plan accordingly. The scheduling function simplifies the task of entering repetitive jobs quickly and easily. We also rely on reminder e-mails sent by the customer as an important form of communication with our customers.
Vorteile
It is extremely helpful to look at a customer's history and view upcoming visits along with work performed. The customer email reminders are helpful to our customers as it helps them know when we are coming and is an important touch point. Making my email personal was simple. The recurring work feature was the primary reason we chose Jobber. There is a lot of flexibility in scheduling recurring work. I like that I have the option to select the frequency (monthly, weekly or daily), plus a specific date or day of the week/month.
Nachteile
Jobber has links to some third party payment processors, but is not able to enable recurring payments with them. This would be helpful.
Antwort von Jobber Software
Hey Luis Enrique! It sounds like Jobber has been able to help with a lot of different areas of your business, which is always fantastic to hear! We're so thrilled to be able to help make communicating with your customers and staying on top of your schedule easy.
We really appreciate your feedback about the third party payment processors and what those integrations look like too, and will make sure that reaches the appropriate team here. Thanks again!
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Inexpensive but same features as the big guys
Overall it's been excellent.
Vorteile
It does everything from taking a call to payment.
Nachteile
I don't like the fact that the office personnel are not free and unlimited as all the competitors. Each office staff is forced to be an individual user. We have 4 users being wasted on dispatchers alone.
Gründe für den Wechsel zu Jobber
I used jobber with my last employer. When I opened my own shop I turned to what I knew jobber. Glad I did to. I had no idea all these other apps were charging around $140 per person. Jobber charges us less then that for the whole shop to use it.Antwort von Jobber Software
Hi Robert, thanks so much for your review and we're glad Jobber is doing the trick for your job flow from call to payment! We offer quite competitive pricing, but if you're ever concerned about the value you're getting from Jobber our Success Team is here to help and talk things through. Thanks again!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Get More Done in Less Time: The Jobber Solution
I had been having trouble managing the various aspects of operations, including scheduling and billing, customer communication, and tracking. I was aware that I required a solution that could assist me in streamlining these procedures and increasing the company's overall efficiency. That's when I learned about Jobber.Company's productivity and customer satisfaction have both significantly increased since I implemented Jobber. Managing my team and ensuring that jobs are completed on time and to the customer's satisfaction are now much simpler for me thanks to the scheduling and dispatching features. In addition, the features for tracking payments and invoicing have helped me keep track of my finances and ensure that I am paid promptly for my work.The improvement in my customer experience may have been the most significant advantage of using Jobber. I am able to easily communicate with customers via email and text message thanks to the software, ensuring that they are informed and valued while also receiving timely updates on their job status. I've also found it extremely helpful to be able to access customer information and history from any location. This has allowed me to provide individualized service and strengthen my relationships with my customers.My overall interaction with Jobber has been profoundly transformative.
Vorteile
Since using Jobber, business operations have become much more efficient. I am able to manage jobs more effectively now that we have the scheduling and invoicing features. It is easier for customers to book services and pay securely online with the ability to offer online booking and payment processing.Since using Jobber, customers have been more satisfied with the service that we provide. The automated appointment reminders have reduced the number of no-shows and cancellations, and the customer portal has made it easier for them to communicate with us and access their service history.The support team was very helpful when I first started using Jobber and provided me with all the information I needed to get up and running. Jobber is great for streamlining operations and improving the customer experience.
Nachteile
I have to admit that when I first started using Jobber, there was a little bit of a learning curve. Even though Jobber's interface is easy to understand and use, getting used to all of its features and functions can take some time.Particularly, I discovered that adjusting the software to meet particular business requirements required some trial and error. Finding the best way to adapt the various options and settings to my workflow took some time.Nevertheless, the Jobber support team was extremely helpful throughout the learning process. They were always available to answer questions and offer advice, provided us with comprehensive tutorials and guides.
Antwort von Jobber Software
Hey Jayvee! Thank you for taking the time to give us your valuable feedback. It means a lot to us that Jobber was able to improve your client communication and overall experience and we are so thrilled that Jobber has made such an impactful difference on your efficiency and organization! We really appreciate that you were able to embrace the learning curve and find the workflow that was best for your business. Our Support Team is always happy to lend a helping hand, so feel free to reach out when you need it!
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
If only I could give this software more than 5 stars!
My experience with Jobber has been amazing. Our company has grown at around 20% each year, and Jobber's systems has given us the capacity to expand without loosing quality of service. We are frequently asked how we can manage our business successfully with only one office employee. We point them to Jobber.
This isn't just the office manager's favorite software. The crew leaders, managers and owners all frequently remark on how much they love Jobber's functionality.
Vorteile
There are so many things I love about Jobber that it is hard to name just one.
Jobber LISTENS to their customers. I have seen time and time again my suggestions become a reality. I love the client hub - where customers can sign and pay quotes and invoices online. This is an invaluable feature this day & age.
Nachteile
Most of my con's come with the sad reality that our company uses Jobber in a way that is a bit beyond its intended scope (remodeling & construction), in addition to our field services (Handyman, Lawn Mowing etc)
- Invoicing: lack of flexbility in the way invoices can be displayed to customers. Templates are only minimally helpful at this time. Also, if the line item descriptions are too long (longer than one printed page for example), it will but cut off when printing. There is no way for it to continue to the next printed page.
- Sales: Jobber is built on scheduling. But as a company, sales process is equally important. While Jobber shows some level of 'process' in leads, it is definitely not there yet. HOWEVER - they have promised that this is something they are working towards.
- customized billing: To be clear, I LOVE Jobber's billing system. The only hiccup is their lack of ability to customer delivery methods per client.
Antwort von Jobber Software
You made our day, Sheridan! We've noted your feedback on lead tracking, billing, templates, and delivery methods. Thank you for sharing your thoughts and for taking the time to leave us a review. We're so glad to have the Handy Home Guys crew on the team, and are so proud to help your business expand. Congrats on all your growth!
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
if you expect to grow your company, don't go with the jobber, go with SingleOps.com
Vorteile
I'm not going to take it away from jobber completely. Your customer service is awesome. They are super friendly, it got great attitudes. They answer the phones all the time. Except when they're in meetings anyway. But regardless they're very good at getting back with you and finding you good answers. Also, their user interface while I have a problem with a few things, for the most part is super super simple and intuitive. They are very good if you're a small business. But that's the problem. Is that where you're wanting to stay? I didn't think about it for years ago when I started. And now I kind of wish that I didn't. But I'll get to that here in a second.
Nachteile
Their data export is horrible. If you want to see a clear picture of where your calls are coming from, you have to download for 5 files and concatenate them all and try to piecemeal them together to understand and have a full database file of your own clients. Honestly, that stinks. They don't give you an API, because they say that the one that they had slow down their servers and they don't want to offer that level of service to small businesses. Do you see what I mean? If your small they'll do business with you, but if you want to grow, they're not willing to go there.
So, if you want to grow, don't go with jober. Instead go with single Ops. They have an API.
This may not mean a lot to you now, but once you start dumping high amount a month in advertising, you absolutely want to know where every single call is coming from. If you don't, you end up wasting thousands of dollars a month.
And jobber will not give you the API. Worse, they could give you an API on a limited basis. For example they could limit it to Tim queries a day. That would not slow down their server significantly. But they don't. And that stinks. So you get all of this investment training all of your people with a specific system, and then once you start growing you have to leave. For this reason, I wish I would have gone with single Ops II begin with.
Antwort von Jobber Software
Hey Mark, we appreciate you sharing your feedback. Our goal is to help our customers be successful, and often success means growth, so we would appreciate the opportunity to hear more about your export needs and workflow so we can share that with our product team.
We also might be able to offer some advice or workarounds, and further explain our API approach. Someone from our product team will be reaching out today, so please keep an eye out for an email from us.
Many of our customers sustain an efficient workflow in Jobber as they grow their businesses, but we do know that every business has different needs and hopefully we can find a way to make your evolving workflow work with Jobber.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz...
We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.
Vorteile
Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.
Nachteile
I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Jobber A Maybe for Business
Vorteile
The software is ok, but has great online support.
Nachteile
Very poor features, like text communication to clients does NOT go into client communication on the client personal log/file. It is housed in the text platform in jobber. So you have to look into two area to find out all comm. on one client.
Quote from Jobber support:
With the texting service it is through an integration with Twilio, this is part of why it is separated. Were you specifically looking to search for a chat history with a client?
Thank-you for sharing this, it sounds like you would like to be able to have the client communications sent out via text also populated into the communications folder under the client profile (similar to emails), I do apologize this isn't the case at the moment. However I will share this with our product developers to consider for future iterations.
Also if you want to run a simple report like show me all my clients in Az. or Cal. Quote below from Jobber-support.
"The report will show all clients and not just AZ. Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas. The Excel document would have to be downloaded and filters created in Excel. I can understand how having this available would be important and I can pass this feedback along to our Product Development team."
Antwort von Jobber Software
Hello Joseph! Thank you for your review and feedback!
Jobber is always updating and evolving, and we appreciate hearing how folks would like it to behave as this helps us understand what matters most to you.
It looks like our Support team has sent your feedback to our development team and hopefully this can be something that is addressed in the future.
Please feel welcome to reach out again if you have any other suggestions or feedback for us. We would love to hear from you!
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Has potential-needs work
Vorteile
Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.
Nachteile
You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.
Antwort von Jobber Software
Hi Andrea,
Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours!
It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub.
We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road!
- Rebecca from Jobber
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
It's a Love/Hate relationship with Jobber
When I first started using Jobber over 5 years ago I was a raving fan. I told everyone I met that needed a CRM to use Jobber. Now it's mostly just disappointment. Jobber could take over the entire service industry if they had new leadership. If you are buying a CRM and never used one before, Jobber will seem like a gift from God. If you compare it to other CRM's, it's behind others in features.
Vorteile
Very clean and easy to use. The mobile app is top notch. Customer service is very friendly and helpful if you have a problem. Calendar is easy to use. It has quickbooks integration which is nice. Payment processing is easy and convenient for customers. Client portal is excellent.
Nachteile
This company likes to do things 90% of the way and the last 10% are always the features you need. I begged them for years to add zapier integration. They finally do (90%) but then they only offer a few triggers. The ones they don't offer are the ones you need (10%).
Lead/sales funnel is non-existent. You'll have to use another software to track leads in a funnel.
Time tracking for jobs (90%) doesn't add up total hours per employee (10%). I have to manually add up each employee's hours.
This software has zero job costing reports. That completely blows my mind. Every single competitor has job costing. It is the most important thing to track in a service business. Here is the crazy thing, they had this feature in beta and then came out and said we aren't going to continue with it.
They have forms and checklist for employees, but no way to report them back with ease. No way to require employees to use them on the job.
The leadership of this company is scared to death of competition. They won't tell you anything that's on the books. No way to vote on features, know if any will ever become reality. The default response is. We'll let our development team know. Very limited mindset.
Antwort von Jobber Software
Hi Brad, we're sorry you feel this way about Jobber but we sincerely appreciate the feedback. With many different businesses in our community with different workflows and preferences, we do our best to provide solutions to the largest number of businesses we can, but know that unfortunately we can't always have features that every business wants. That being said, with no plans of slowing down soon, we're still working hard tp improve and grow as we certainly want to provide your business and others with more valuable features which we hope you will find increasingly valuable. Thanks again, Brad!
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Read this before purchasing Jobber
I have been with Jobber for over two years and I can tell you with the utmost confidence that there is better software. There is no customer service here and they are not interested in aiding you.
Vorteile
The routing portion of the software works fine. Client management is lacking, but client communication tools were good (could use improvement). Works well for small client base (1 customer at a time).
Nachteile
Not only does Jobber have the WORST customer service I have ever experienced, they repeatedly told me that issues with THIER software were my issues that i would have to work around. It is unfortunate after paying them for over 2 years that i have to find out they could care less that i need their assistance. Completely offended by the level of uselessness. They are not motivated in helping you grow your business.
Antwort von Jobber Software
Hey Brian,
Before anything else, we'd like to apologise for the experience that you've had with our Support team. It sounds like we really missed the mark in working through the issues you brought to us, and we're so sorry about that!
If you're open to it, we would really like to connect with you to learn more about your experience and the issues that you have been experiencing within Jobber that you had reached out to us about initially to help find solutions for you and make things right. Please feel free to reach out to us by phone at 1-888-721-1115, by email at [email protected], or by chat within your account and hopefully we'll be able to connect soon. Thank you.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Jobber from a Person who is not techie
Scheduling and dispatching: Jobber can automate scheduling and dispatching, saving time and reducing errors.Invoicing and payment processing: Jobber enables businesses to create and send invoices electronically and process payments quickly and securely.Customer communication: Jobber provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Job tracking and reporting: Jobber provides real-time visibility into job progress and performance, enabling businesses to track and improve their operations.The benefits of using Jobber include:Increased productivity and efficiency: Jobber automates many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: Jobber enables businesses to provide better customer service and build stronger relationships with their customers.Better cash flow: Jobber streamlines invoicing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: Jobber provides real-time data and insights into job performance, enabling businesses to make informed decisions and improve their operations.
Vorteile
-Jobber offers businesses a powerful suite of features that helps them manage their day-to-day operations more efficiently.-It provides users with easy-to-use interfaces that make it easy to create, manage and track jobs, estimates and invoices.-It also allows businesses to set up automated payment reminders and track customer history.-Jobber’s customer service is top-notch, with knowledgeable and friendly staff available to help with any questions or concerns.
Nachteile
-It can be a bit expensive for businesses with lots of jobs and invoices to manage.-The user interface can be a bit clunky at times and may require some getting used to.-It is not suitable for businesses that need more complex job tracking or invoicing systems.
Antwort von Jobber Software
Hi Debbie! Thanks for taking the time to send us a review!
Our goal is to help small businesses be successful and we're very happy to to hear that you are finding Jobber easy to use and that your experience with the Jobber team has been top-notch!
If you ever have questions about how Jobber can help you with your workflow, always feel welcome to reach out to our support team.
We are also happy to have a conversation with you to ensure that you feel like you are getting the most value out of your Jobber subscription.
Thank you for letting us be a part of your team! Cheers!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
BEWARE - Deceptive Practices regarding Yearly Membership
Very disappointed with Jobber. They are quick to close the deal, won't tell you upfront all the T&Cs and once they have you locked in, they will just state that there is "nothing we can do" to help. It was our bad, we didn't ask the right questions and trusted the Sales Rep and the company to be upfront about these things. But oh well... next time.
Vorteile
Easy to use, but expected for a limited functionally software. Sure it does text, email and has calendars, but this is nothing to be excited about, this is expected. It lacks ability to embed Service Contract within the app (customer does not have to click unto an external link), does not allow for customized Forms for Website and lacks Chat ability for customers that want to ask a quick question.
Nachteile
Deceptive practice by Jobber. We were still testing and decided to go ahead a pay for the membership in order to continue trying to embed Jobber on our website. Talked to the Sales Rep on the phone, was told that the cheapest plan was to pay the for the year. We asked if we could cancel, was told yes. What we weren't informed of is that once you pay for the year, you will either use the service or loose it. NO REFUNDS. So be aware of this practice and expect nothing but crappy customer service (took [SENSITIVE CONTENT] the Manager 16 days to get back to me).
Antwort von Jobber Software
Hi Eduardo. Thank you very much for taking the time to share your experience with Jobber as this helps us understand the gaps that need to be addressed when we are speaking with our clients about our plans.
We would like to know more about your conversations with us and, if you are willing, please give our support team a call at 1-888-721-1115 opt 2 to discuss. We can also make sure that you are getting value from Jobber for the remainder of your subscription.
Thank you again.
- Branche: Bildungsmanagement
- Unternehmensgröße: 1’001–5’000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
"Jobber: An Impressive Tool for Businesses to Streamline their Operations"
Jobber has been an excellent experience for me. It has allowed me to work remotely and efficiently from anywhere with an internet connection. The platform is user-friendly and easy to navigate. The customer support team has also been accommodating in answering my questions and providing assistance. Overall, Jobber has been an excellent experience for me, and I highly recommend it.
Vorteile
I liked the fact that Jobber's software is incredibly user-friendly and intuitive. It makes it easy for its users to manage appointments, invoices, and client information. Furthermore, it has many features, such as automated follow-ups, task scheduling, and custom reminders, making it an excellent solution for businesses of all sizes. It also provides integrated mapping and mileage tracking capabilities, which help companies to save time and money.
Nachteile
Regarding Jobber software, the biggest issue I had was the lack of customization options. It wasn't easy to tailor the software specifically to my needs, as there were few options to choose from. Additionally, I found the user interface to be outdated and clunky, and the performance of the software was relatively slow. Finally, I could not take advantage of certain features because the software was incompatible with my operating system.
Antwort von Jobber Software
Hey Tara! Thank you so much for your thoughtful review! We really try to make Jobber as accessible and as friendly for business owners and their teams as possible, and your feedback here makes it easy for us to see what we're doing right and what can be done better, so we really appreciate it.
It's awesome to hear that Jobber has overall been a great experience for you. It would be great to connect with you and get more feedback from you on the different customization options that we could add to give you that tailor-made experience for your business and hear more about how we can improve. Our team can be reached at [email protected], by chat, or by phone at 1-888-721-1115, and we'd love to hear from you!
- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Veteran user 5 years and going strong.
I got in close to ground level with this company and have seen how quickly and strongly it has grown. They want nothing more but to tailor the software to fit your needs as a business owner/operator/manager. It is still growing and options are being added all the time. Thanks Jobber for making my job easier !
Vorteile
The ease of sending out your customers reminders for service the next day. Or even the option to batch invoice your whole days worth of work. The pluses are endless to this software. It may not be a complete fit for everyone but they are making advancements every month it seems and turning out more and more options from us as customers and what we need to have to be able to operate our businesses efficiently.
The customers service is STELLAR you will always get someone that really wants to help and will listen to your input about the software and what could make your job easier to run your business. The price for the use of the software is low for the options you get.
Nachteile
I personally would like an auto-bill option for the recurring monthly charges that do not change as in a monthly billing for servicing a commercial lot or personal lawn(lawn care) .
Antwort von Jobber Software
Rick, we've been so glad to have The Grasshopper with Jobber for the past five years! Thanks for the great feedback, and we'll certainly pass on your wishes for auto-billing to our Product Team. Thanks for always taking the time to share feedback with us, and for taking the time to leave this review. Thanks for all your support over the years :)
- Branche: Glas, Keramik & Beton
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
It does what I need it to
Vorteile
Jobber is quick to learn and easy to work with. There are more options than I'll ever use, but if I do need something it's already waiting for me.
Nachteile
I wish I could go straight from a quote to an invoice without have to create a job.
Antwort von Jobber Software
Thanks for the review, Matthew!
We love that Jobber is there for you to get the work done! We appreciate your feedback on the workflow process, if you ever want to talk to our Support Team about your workflow or if you want to learn more about some other features of your plan - please reach out by phone 888-721-1115 ext 1, email [email protected] or start a live chat.
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Quelle der Bewertung
takes some getting use to and trial and error, but then I am not one to sit and do tutorials...
there are some limitations that either require you to go through multiple steps that it would appear it could be reduced to fewer steps. Creating invoices, jumping from calendar to clients to profiles, etc.
For the most part, the software does what it is supposed to but there is definitely room for improvements. One pet peeve is the calendar and how it doesn't show all employees assigned to a job but rather the last one added to the team. This makes it hard to determine where everyone is because of this limitation.
Took me some time to realize this does not play well with internet explorer and I wasted a lot of time until I tried Google Chrome.
Mobile version is very limited so much so that we found a browser that allows us to open desktop version on ipads etc.
Need more color options, print options as far as fonts, colors, etc. Need to make it easier to recognize, enter, etc. additional properties and then switch a job to a different property even after a job has been scheduled but the customer now wants it done somewhere else. Having to delete the original job and then start over to use second property is cumbersome and somewhat frustrating.
Documentation is USELESS! enough said.
Support desk have been awesome. Adian is phenomenal, Justin (or may be Jason) is good, and there is one female that I have worked with, cant recall her name, that is also quick to provide an answer. On the other hand, there is a new tech who was useless and wasted too much of my time during a crunch time - she needed to admit she needed help rather than putting me on hold repeatedly while she asked, coming back and still not sure, etc. I had to hand up due to backed up incoming calls. Perhaps training needs to be more in-depth before putting someone on their own. Maybe a trainer listening in on a call and being readily available to help her respond?
I know there are other shortcomings of the software as it is today but right now I cant recall all of them. However, the support folks ensured me they are logging any comments re: this subject so that these concerns can possibly be addressed in upcoming versions.
Antwort von Jobber Software
Hi Peggy! Thanks so much for the review and feedback. As our support team mentioned, your feedback is exactly what helps us continue to refine Jobber. We're moving fast to get as much awesome functionality into the software as we can.
With regards to our Customer Success team, glad you've had some good experiences. We're working hard to make sure our new team members get up to speed as quick as possible so they can help you and everyone else out.
Cheers, Nick Keyko.