Jobber Erfahrungen

Vorteile

Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

Nachteile

I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Vorteile

What I most like about jobber is the ease of control and the client portal, my clients love being able to go in to their each unique portal and check on reoccurring jobs and upcoming visits.

Nachteile

What I most dis like about jobber is the incoiving because i sometimes have to do it twice but this is not that big of a deal as i am automating everything.

Vorteile

The program overall is very basic and easy to use for non-tech savy folks.

Nachteile

Invoicing and estimates are a mess. The online portal for customers to view and pay invoices and estimates is extremely confusing and will cause a lot of headaches. Purchase order tracking / history records are confusing and was not ideal to our business. We also had problems with caretakers who receive bills for multiple locations / customers that they take care off. When sending invoices or estimates to these property management companies, this system groups invoices together so on multiple occasions, a customer would send us a check for their invoice and others out of confusion. Brought these issues up to the support team of Jobber and asked to cancel and refund, they would not budge one bit. They don't seem to care if you have any issues after you sign up.

Vorteile

Having a mobile application is great where you can run all your business at the comfort of your home.

Nachteile

Few times support was not as expected. A bit of delay in answering took place.

Vorteile

1. Having our own number when we were on the grow plan was fantastic. 2. Two way texts and appt confirmations3. Route scheduling4. Being able to design your own work orders and invoices with adding your own fields.

Nachteile

The fact that we love having all the features of the grow plan but we are a two person company and cannot see paying that much for it. We should be able to add on features.

Vorteile

Very nice user interface

Nachteile

A lot of functionalities don't work as good as they could

In Betracht gezogene Alternativen

Housecall Pro

Gründe für den Wechsel zu Jobber

Thought it was better but houdecall pro turnef out better

Vorteile

Live calendar, color coded by tech, details, photos just everything you need to successful deploy a large number of team members to different locations.

Nachteile

Reports are not great. I would like to see better receivables reports, Bette time keeping reports, and customizations.

Vorteile

We use jobber because as a scheduler I can map the day of stops for my techs and see what location in the City they are working. I also liked that it integrates with payments.

Nachteile

I found the linking with QuickBooks to not be a very functional feature for us as deposits would double in my QuickBooks once I uploaded the invoice. I no longer sync, also my techs have expressed frustration after a update with the mobile app not functioning as well as it used to for notes added to the file for a client.

Vorteile

We love the ease of use, the convenience of all the features & the customer support from their team can’t be beat!

Nachteile

The only complaint we face would be the lag in some services, however, it’s such a small inconvenience. The pros definitely outweigh that small annoyance.

Vorteile

It is extremely helpful to look at a customer's history and view upcoming visits along with work performed. The customer email reminders are helpful to our customers as it helps them know when we are coming and is an important touch point. Making my email personal was simple. The recurring work feature was the primary reason we chose Jobber. There is a lot of flexibility in scheduling recurring work. I like that I have the option to select the frequency (monthly, weekly or daily), plus a specific date or day of the week/month.

Nachteile

Jobber has links to some third party payment processors, but is not able to enable recurring payments with them. This would be helpful.

Vorteile

Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.

Nachteile

Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.

In Betracht gezogene Alternativen

QuickBooks Online Advanced

Warum Jobber gewählt wurde

QRIDIT did integrate with other systems and processes supporting all of our business products. It was awkward in supporting multiple consumer services. It struggle to offer us a converged business system.

Gründe für den Wechsel zu Jobber

Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting.

Vorteile

The customer service people were great. The scheduling and time sheet function was quite easy to manage.

Nachteile

I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee.

Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

Vorteile

- Easy to deploy
- Syncs with Quickbooks
- Many views to view work with filtering options
- Ability to limit worker's capabilities
- Ability to allow customers to request work
- Ability to send quotes/invoices (though we used QB for this)
- Scheduling was a breeze

Nachteile

- Phone app was not as intuitive as I liked from a UX/UI standpoint, but we overcame that hurdle
- Recurring jobs can be difficult to delete and when you have many it can cause more harm than good. It is built more for one-off jobs currently in my opinion.

In Betracht gezogene Alternativen

Housecall Pro

Gründe für den Wechsel zu Jobber

The features fit our needs better and the UX/UI seemed to be better.

Vorteile

Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze.
The calendar makes it simple to review and update the workload dynamically.
Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer!
The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.

Nachteile

Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!

Vorteile

How amazingly easy was to implement. This was so refreshing, so easy. and it works SO well. I can not say it enough. It does what it says it does. It does it well. It simply to use. It is complete. I don't think there is anything they haven't thought of . We have used and trialed many other packages. This one blows the others out of the water.....

Nachteile

I know there must be something, only I haven't found any thing to be unhappy with.
I like everything so far.
NO CONS at this time, 6 months in.

Vorteile

Not only is the software amazing, so is Jobbers support team.
What';a better than being able to call and speak directly to someone that will help you navigate any issues , questions or concerns.
Our entire team utilizes this software for every facet of the business. From estimating, invoicing and scheduling to route optimization, email marketing and instant job reporting available for download within seconds.
With constant updates and an open API, this field service is very robust for any user.
Jobber is the future of this industry.

Nachteile

One of the things that Jobber was lacking was an open API. But, they recently changed that and now you can integrate Zapier and many other amazing services.

It would be nice to see them finally add a "Mark-up" feature to their estimating, but other than that, there has not been much else we have wanted for.

Vorteile

Since using Jobber, business operations have become much more efficient. I am able to manage jobs more effectively now that we have the scheduling and invoicing features. It is easier for customers to book services and pay securely online with the ability to offer online booking and payment processing.Since using Jobber, customers have been more satisfied with the service that we provide. The automated appointment reminders have reduced the number of no-shows and cancellations, and the customer portal has made it easier for them to communicate with us and access their service history.The support team was very helpful when I first started using Jobber and provided me with all the information I needed to get up and running. Jobber is great for streamlining operations and improving the customer experience.

Nachteile

I have to admit that when I first started using Jobber, there was a little bit of a learning curve. Even though Jobber's interface is easy to understand and use, getting used to all of its features and functions can take some time.Particularly, I discovered that adjusting the software to meet particular business requirements required some trial and error. Finding the best way to adapt the various options and settings to my workflow took some time.Nevertheless, the Jobber support team was extremely helpful throughout the learning process. They were always available to answer questions and offer advice, provided us with comprehensive tutorials and guides.

Vorteile

Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.

Nachteile

You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

Vorteile

The layout is the best part. Calendar is easy to read and simple for set-up. Sending quotes is also great as they are easy to read and pre-populating the items

Nachteile

They are extremely expensive if you want to do anything past the basic functions. They really force you to use the top-tier plan if you want to do anything.

They have the highest credit card fees in the industry and most expensive monthly plan. Jobber costs my business over $1,000 a month and we do about 90% of our transactions through EMT to avoid their crazy fees.

The office isn't open on weekends at all or in the evenings which I find hard to understand when many of their user base would be working during the day on site and no able to access a computer.

Vorteile

Absolutely nothing worth the price they are asking. Super expensive with features that just don't work and they don't seem to care.

Nachteile

I signed up because of the payroll and employee scheduling capabilities but it turns out that during my first QB sync that this doesn't work. It syncs employees time in at 5 hours earlier so I am having to manually input them every week. Appalling customer service - minimum 4 days to reply to emails (new person each time who asks the SAME questions over and over) its been 7 weeks and they haven't worked it out yet.

Vorteile

Seamless and productive with small to medium businesses in mind.

Nachteile

Some minor programming issues. Jobber lacks the ability to "select all" or multiple accounts or service orders at the same time. Being a very high volume company that causes me a lot of grief when I have to close 100 or 200 jobs but have to do it all one by one.

Vorteile

- Great design
- Good pricing
- Support is very friendly

Nachteile

- Cumbersome processes & workflows that don't seem to be fully thought out
- Accounting sync and systems within the program are severely limited
- No official support for multi-location companies as of yet
- Maximum recurring job is 3 years (in the scenario where a regular client stays with you for longer then 3 years, the job would expire.)

Vorteile

Jobber is quick to learn and easy to work with. There are more options than I'll ever use, but if I do need something it's already waiting for me.

Nachteile

I wish I could go straight from a quote to an invoice without have to create a job.

Vorteile

I love the scheduling, especially the new service window feature! This program has taken what was once a chaotic mess to easy and stress free planning. So many little details that make my job easier and our field technicians never miss a work order now. Love Jobber!

Nachteile

I would like to see a simple monthly customer account statement that we can send, or schedule send via email/text. I don't really have any complaints about the program, it has only made my job easier.

Vorteile

Jobber has been a life saver for our small business. It’s helped us keep everything organized in one place and is easy enough to use, even for people who aren’t tech savvy.

Nachteile

Tasks don’t function properly for our business. This is a pre-designed program that is great for a blanket coverage. If tasks could be converted into quotes, it would help our option run smoother, and I would like to see a few customizable options, but all in all it’s a good program.