Ringover Erfahrungen

Vorteile

I am very satisfied with ringover in addition to the intuitive console,
The application also allows me to call and retrieve all my calls abroad with a simple WIFI connection.

Nachteile

t's hard to say what I didn't like about RINGOVER
because I really believe that all is well.
Can be the price "not expensive enough"

Vorteile

I like that you can use everywhere, a computer on phone and be assigned different location of numbers. This is very useful when you have clients in some location but you are not physically there.

Nachteile

That sometimes, even if the app is open, I am not receiving the notification so I lose the calls.

Vorteile

Really easy to use and setup for a team.

Nachteile

Sometimes it breaks and there have been a few shortages in the past few months.

In Betracht gezogene Alternativen

Aircall

Warum Ringover gewählt wurde

We were not happy with their service.

Zuvor genutzte Software

Aircall

Gründe für den Wechsel zu Ringover

We had a bad experience with Aircall before

Vorteile

The most impactful features of Ringover are its cloud-based technology, which enables customers to set up and configure their phone system easily, as well as its integration with most leading software services like Office 365, Salesforce, and Zendesk. Additionally, Ringover features custom call routing, VoIP, call recordings, and analytics. Yes, Ringover is easy to use and the platform and support team are always available to help guide users through the setup and configuration process. Integrating Ringover with existing business processes is relatively easy as well. The Ringover platform was designed with businesses in mind and is designed to fit seamlessly into the customer’s existing workflow.

Nachteile

I least liked the limited availability of certain features, such as multi-level IVRs, that are not yet supported.

Vorteile

Easy to use : I could set up my call center in a few hours
Many functionalities and reports available
Zendesk integration for my customer service management

Nachteile

I could not easily create a bilingual call center

In Betracht gezogene Alternativen

Aircall

Gründe für den Wechsel zu Ringover

Cheaper with more features and funtionalities

Vorteile

The integrations, the click to call feature, power dialer and the customer service

Nachteile

The fact that some calls to specific countries get dropped off after a very specific period. Example: 3 mins

After a dropped call, you continue to hear the other person’s recorded voice in loop.

Vorteile

We have been using Ringover more than 2 years. Call quality are very high and the services are all the time up. The admin panel UI is very friendly. Any layman can understand and use it. Services are always good and billing is very transparent. While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

Nachteile

There are no cons as such. If there is any issue, team will sort it out within mentioned TAT.

Vorteile

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

Nachteile

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

Vorteile

Couldn't be easier to use. Recommendable.

Nachteile

As any software, issues will eventually happen, but the support is pretty quick when it comes to getting issues resolved.

Vorteile

Many things: easy to setup, the IVR, really easy to deploy inside my company.
And the "monitoring" is really interesting.
The redirection of the calls in function of the different rules is really interesting.

Nachteile

Sometimes we had some trouble with the communication, people didn't hear us well.
And the Chrome extension isn't working very well, sometimes we someone call me it doesn't ring but it works on the mobile app.

In Betracht gezogene Alternativen

Aircall

Gründe für den Wechsel zu Ringover

The administration console is more easy to understand and setup, there are more options than aircall and the pricing plan is more understandable than your concurrents.

Vorteile

integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.

Nachteile

VoiP always has some reliability issues and this has shown up once or twive

Vorteile

Customer support was excellent and they came to the rescue in the middle of the pandemic.

Nachteile

overall it was good at making calls. I didn't get to test many more features.

Vorteile

it is superb!
it makes it easy for my work, I contact a lot of person with use it.

Nachteile

I feel so apeshit on this. The least version this has powerful.

Vorteile

Very easy interface.
Good accelerated work features E.G quick dial
Simple

Nachteile

The set up could have been a little bit easier.

Vorteile

I have had no issue using the web app from my desktop.
You can make free calls if you dont have big needs and more tools, more set ups.

Nachteile

I hope they had an intermediate plan which would more suits my needs as an independent

Vorteile

Initially, the click 2 call system, however, wasn't very helpful when the call quality was horrific

Nachteile

The call quality was absolutely awful when bringing this up with [SENSITIVE CONTENT HIDDEN] and his team, the issues were never addressed. After bringing up these issues multiple times and even sending call examples to RingOver, they were trying to convince us that it was a problem our end. Also when calling them and saying which company I was from I would be greeted with rude vocabulary and slow waiting times

Vorteile

Easy to use, and a very great customer service. CSR was great and very attentive. Also the APP is very nice to use.

Nachteile

Sometimes I have problems with the conexion. Only that.

Vorteile

Excellent account management . good service quality and ease of use

Nachteile

Not much I dislike only a slight delay but not that noticable.

Vorteile

Call logs are useful and well organised. Ability to monitor and record calls has proved invaluable.

Nachteile

So far.everything is working exactly as we need it to.

Vorteile

Easy to use when Zendesk and Hubspot are integrated

Nachteile

Some minors features, there is no major cons

Vorteile

Product is very easy to use. Simple and efficient

Nachteile

Sometimes I like to not have to switch between dashboard to see other details but not a big deal.

Vorteile

Easy to use, affordable and most important it works nicely

Nachteile

Sometimes it has some interference or bad signal

Vorteile

It had such a positive impact on our business

Nachteile

Nothing at the moment as it does exactly what it was sold to do.

Vorteile

Integration with Pipedrive, call recording, missed call notification .

Nachteile

really nothing I can think about at the moment

Vorteile

Gestion parfaite des standards : edition des plages horaire, une annonce d’accueil, un message et une musique d'attente personnalisé..On peut voir les appels manqué non traitésFourni ce qu’il faut pour une experience de prise ou emission d'appels organisée et fluide.Un dashboard clair et complet pour suivre nos performances ou celles des agents et une supervision en temps réel.Possibilité d'intégration à tous les CRM connus.

Nachteile

Les enregistrements et l'historique est pas gardé seulement un an.Pas d'importation de contact en masse.Les sonneries sont limitées.

In Betracht gezogene Alternativen

Aircall