Jobber Erfahrungen

Vorteile

Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

Nachteile

I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Vorteile

Having a mobile application is great where you can run all your business at the comfort of your home.

Nachteile

Few times support was not as expected. A bit of delay in answering took place.

Vorteile

Their sales team was nice, once you paid the experience changed

Nachteile

Used it for 1 day, realized it would t work for us, the. They would not offer a refund

Vorteile

Jobber is great & I love it. Since day one we have adapted & curtailed our layouts & formats to what Jobber has to offer - It has worked out very well! JOBBER IS GREAT! I strongly recommend Jobber! However, there are some things that I would love to see changed! Question No. 1 - "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Question No. 2 - Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse.

Nachteile

"Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse. I HATE IT WHEN JOBBER IS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!

Vorteile

Great look and ease of use. Works on all devices.

Nachteile

Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Vorteile

Quotes are easy
Collect a deposit
Keep cards on file
Ease of Scheduling
Good mobile app

Nachteile

Unable to give partial returns through Jobber Payments
Need more environmental variables
Better API
More triggers in Zapier
Native texting is lacking in so many ways. Maybe instead of trying to reinvent the wheel, you could partner with a texting/phone/review product like Emitrr.

In Betracht gezogene Alternativen

Zoho CRM und Asana

Gründe für den Wechsel zu Jobber

Jobber is better suited to sales that don't go through a sales funnel, the scheduling is a breeze, and the customer's experience is seemless.

Vorteile

- Easy to deploy
- Syncs with Quickbooks
- Many views to view work with filtering options
- Ability to limit worker's capabilities
- Ability to allow customers to request work
- Ability to send quotes/invoices (though we used QB for this)
- Scheduling was a breeze

Nachteile

- Phone app was not as intuitive as I liked from a UX/UI standpoint, but we overcame that hurdle
- Recurring jobs can be difficult to delete and when you have many it can cause more harm than good. It is built more for one-off jobs currently in my opinion.

In Betracht gezogene Alternativen

Housecall Pro

Gründe für den Wechsel zu Jobber

The features fit our needs better and the UX/UI seemed to be better.

Vorteile

I love how easy to use Jobber is, it just make sense. Customers can easily use it from their phone or computer. I get paid so much faster with Jobber payments. Plus its all automated and I don't have to remember to send things out Jobber does it for me.

Nachteile

No I love Jobber, they have exceeded my expectations!

Vorteile

I love how easy it is to navigate and schedule our customers and sync with our employees

Nachteile

To be honest I can't think of anything at the moment that I don't like.

Vorteile

They have a great mobile app as well as a great interface online. Lots of powerful features that any service related business needs. Affordable, easy to view jobs and what status they are in which is always a huge plus when it comes to keeping track of things.

Nachteile

Needs a more sophisticated live online booking platform. With where the modern world is going, customers don’t want to wait to hear back or call, online booking is the new generation. The service requests is cool and all. But a easy online booking of an actual appointment at a customer selected time is essential.

Vorteile

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Nachteile

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache.

I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Vorteile

The software did look nice. They have the touch and feel of a modern CRM / ERP.

Nachteile

The software has numerous Cons:

1. The schedule view does not have a monthly view when on the mobile app and syncing it with another app removes the purpose of a one stop shop CRM.

2. The "Two Way Texting" does not allow you to initiate conversations with previous customers, or potential new clients.

3. Route scheduling is cumbersome and underdeveloped.

4. Customer support is wildly unaccommodating and rude if you run into a snag when compared with similar CRMs that have a strong focus on customer service.

The list goes on, I like to try all systems on my businesses to see what works best for both back office and field techs. This specifically was one of my worst experiences with a CRM. It was the second time I ever deployed a new system where my field techs were actually more bogged down than they were prior to deployment.

Vorteile

The website is easy to navigate.

Employees can easily see their jobs in mobile app.

Entering client & job info is a breeze even for new employees.

Live chat is available and the issues I have had have been easily solved via live chat.

Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry.

Invoicing is easy and seamlessly integrates with quickbooks.

Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform).

I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info.

Automatic emails and sms templates in Jobber can be easily customized for our business needs.

Automatic customer reminder emails and sms is awesome way for customers to remember appointments.

Customers via email link in their quote can request quote changes.

Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me.

Nachteile

Can't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item.

Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together.

Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process.

Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time.

The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app.

Vorteile

1. Having our own number when we were on the grow plan was fantastic. 2. Two way texts and appt confirmations3. Route scheduling4. Being able to design your own work orders and invoices with adding your own fields.

Nachteile

The fact that we love having all the features of the grow plan but we are a two person company and cannot see paying that much for it. We should be able to add on features.

Vorteile

Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.

Nachteile

I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.

Vorteile

Very clean and easy to use. The mobile app is top notch. Customer service is very friendly and helpful if you have a problem. Calendar is easy to use. It has quickbooks integration which is nice. Payment processing is easy and convenient for customers. Client portal is excellent.

Nachteile

This company likes to do things 90% of the way and the last 10% are always the features you need. I begged them for years to add zapier integration. They finally do (90%) but then they only offer a few triggers. The ones they don't offer are the ones you need (10%).

Lead/sales funnel is non-existent. You'll have to use another software to track leads in a funnel.

Time tracking for jobs (90%) doesn't add up total hours per employee (10%). I have to manually add up each employee's hours.

This software has zero job costing reports. That completely blows my mind. Every single competitor has job costing. It is the most important thing to track in a service business. Here is the crazy thing, they had this feature in beta and then came out and said we aren't going to continue with it.

They have forms and checklist for employees, but no way to report them back with ease. No way to require employees to use them on the job.

The leadership of this company is scared to death of competition. They won't tell you anything that's on the books. No way to vote on features, know if any will ever become reality. The default response is. We'll let our development team know. Very limited mindset.

Vorteile

I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product.

User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information.

If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.

Nachteile

Currently would like to see:
-Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc.

I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.

Vorteile

What I most like about jobber is the ease of control and the client portal, my clients love being able to go in to their each unique portal and check on reoccurring jobs and upcoming visits.

Nachteile

What I most dis like about jobber is the incoiving because i sometimes have to do it twice but this is not that big of a deal as i am automating everything.

Vorteile

The layout is the best part. Calendar is easy to read and simple for set-up. Sending quotes is also great as they are easy to read and pre-populating the items

Nachteile

They are extremely expensive if you want to do anything past the basic functions. They really force you to use the top-tier plan if you want to do anything.

They have the highest credit card fees in the industry and most expensive monthly plan. Jobber costs my business over $1,000 a month and we do about 90% of our transactions through EMT to avoid their crazy fees.

The office isn't open on weekends at all or in the evenings which I find hard to understand when many of their user base would be working during the day on site and no able to access a computer.

Vorteile

Absolutely nothing worth the price they are asking. Super expensive with features that just don't work and they don't seem to care.

Nachteile

I signed up because of the payroll and employee scheduling capabilities but it turns out that during my first QB sync that this doesn't work. It syncs employees time in at 5 hours earlier so I am having to manually input them every week. Appalling customer service - minimum 4 days to reply to emails (new person each time who asks the SAME questions over and over) its been 7 weeks and they haven't worked it out yet.

Vorteile

Easy to use, but expected for a limited functionally software. Sure it does text, email and has calendars, but this is nothing to be excited about, this is expected. It lacks ability to embed Service Contract within the app (customer does not have to click unto an external link), does not allow for customized Forms for Website and lacks Chat ability for customers that want to ask a quick question.

Nachteile

Deceptive practice by Jobber. We were still testing and decided to go ahead a pay for the membership in order to continue trying to embed Jobber on our website. Talked to the Sales Rep on the phone, was told that the cheapest plan was to pay the for the year. We asked if we could cancel, was told yes. What we weren't informed of is that once you pay for the year, you will either use the service or loose it. NO REFUNDS. So be aware of this practice and expect nothing but crappy customer service (took [SENSITIVE CONTENT] the Manager 16 days to get back to me).

In Betracht gezogene Alternativen

Housecall Pro und Salesforce Sales Cloud

Vorteile

I liked the fact that Jobber's software is incredibly user-friendly and intuitive. It makes it easy for its users to manage appointments, invoices, and client information. Furthermore, it has many features, such as automated follow-ups, task scheduling, and custom reminders, making it an excellent solution for businesses of all sizes. It also provides integrated mapping and mileage tracking capabilities, which help companies to save time and money.

Nachteile

Regarding Jobber software, the biggest issue I had was the lack of customization options. It wasn't easy to tailor the software specifically to my needs, as there were few options to choose from. Additionally, I found the user interface to be outdated and clunky, and the performance of the software was relatively slow. Finally, I could not take advantage of certain features because the software was incompatible with my operating system.

Vorteile

Easy scheduling, And Client communications

Nachteile

Invoicing, Products and Service Tabs, Maintenance tracking and Quotes

In Betracht gezogene Alternativen

ServiceTitan

Warum Jobber gewählt wurde

They were awfull

Zuvor genutzte Software

Housecall Pro

Gründe für den Wechsel zu Jobber

Cost

Vorteile

We use this software for our Lawn and landscaping business. Really nice product overall. Definitely like the customer portal and the clients view of invoices etc. Easy to use on a regular basis.

Nachteile

It is missing a few features. Would really like to see some improvement in the routing system, and would like to be able to select multiple jobs, quotes etc, and batch edit them.

Vorteile

I find jobber very easy to use and easy for new staff to get use to. I like having most everything I need to run my business in one place!

Nachteile

It seems kind of expensive, especially the month to month option.