Bitrix24 Erfahrungen

Vorteile

Am besten fand ich die direkte und schnelle Möglichkeit, mit dem Team in Kontakt zu kommen. Über die Chatfunktion und einen Überblick auf der rechten Seite kann man seine Kollegen schnell finden und anschreiben, telefonieren oder mit ihnen einen Videocall durchführen. So sind dringende Sachen schnell geklärt. Fast wie im Büro vor Ort. Als virtuelle Variante definitiv zu empfehlen. Was mir noch gut gefallen hat, war die Erstellung der Aufgaben. Es ging nichts mehr unter. Die Aufgaben kann man sogar in Teilaufgaben einteilen. Das ist ein großer Vorteil bei der Zielerreichung.

Nachteile

Per App kann man sich auch Sprachnachrichten schicken. Leider nicht über die PC-Version. Das fehlt definitiv, wenn man weder telefonieren noch tippen möchte. Ich wünsche mir zudem eine Möglichkeit, für Kollegen einen Abwesenheitstext sichtbar unter meinem Bild anzuzeigen oder eine Pushnachricht. Es kam häufig vor, dass ich als beschäftigt oder abwesend angezeigt wurde, es aber niemand wahrgenommen hat. Diese Funktion würde ich mir etwas präsenter wünschen.

Vorteile

Flexibilität und Anpassbarkeit, viele Funktionen und Updates. Der schnelle Support über Chat.

Nachteile

Die Auswertungen/Geschäftsanalytik ist nicht durchschaubar, Bitrix verfolgt hier eigene Sichtweisen, die nicht mit den Sichtweisen eines Unternehmens einhergehen müssen. Leider können diese nicht angepasst werden und führen zu "Falschaussagen".Unsere Kollegen findend das Tool teilweise überfrachtet, da in der Cloud wenig vom Administrator "vorgegeben" werden kann.

Vorteile

Übersichtliche Darstellung und einfache Handhabung mit veilen Möglichkeiten zur Team Steuerung.

Nachteile

Im Feed einige kleine Bugs bei der Erstellung von Feeds per Copy and Paste.

Vorteile

Das einfache Zeiterfassen und Task Management.

Nachteile

Nach Zeitumstellung die verschobenen Zeiteinträge.

Vorteile

Zugriff für mehrere Nutzer ist relativ einfach und gut zu handeln.

Nachteile

Zeitliche Anordnung verschiedener Aufgaben ist relativ unübersichtlich und schwer zu überblicken.

Vorteile

Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication.

Nachteile

CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation.

Vorteile

As a company wide platform, Bitrix24 has been implemented. For us, this project management software has been the most comprehensive and powerful one we've ever used. Bitrix also provides simple integrations that can be implemented immediately.

Nachteile

The product's UI leaves much to be desired. While the learning curve is shorter than that of other software, it is still noticeable when first using the program.

Vorteile

The robust offering it provides is more than sufficient

Nachteile

A bit on the pricey side of the spectrum

In Betracht gezogene Alternativen

Dynamics 365

Gründe für den Wechsel zu Bitrix24

I preferred the mix of functionality better

Vorteile

NONE- very difficult to deploy. Hours upon hours spent in setup ended up being a complete waste of time. Not ONE of the integrations work.

Nachteile

difficult to train staff on, difficult and expensive to obtain support

Vorteile

I like how it has a lot of functions and can be integrated with other tools, so it's a one-stop shop for everything we do for work.

Nachteile

Since it has too many functions, some don't work as well as we want. It is also laggy and has many bugs (but maybe we have too many users).

Vorteile

Everything about Bitrix24 is awesome. It just makes doing work easier and more productive

Nachteile

Nothinh I dislike about Bitrix24. It's a must have for any busienss .. that's how I see it

In Betracht gezogene Alternativen

Zoho CRM und Odoo

Warum Bitrix24 gewählt wurde

Bitrix24 gave me everything I ever dreamed to have in my work

Zuvor genutzte Software

Pipedrive und monday.com

Gründe für den Wechsel zu Bitrix24

Price, scalablity, and complete functionality

Vorteile

It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel.

Nachteile

For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive.

Vorteile

For task management it's FREE, it's easy to set up, it's easy to use.

Nachteile

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Vorteile

I liked the versatility of the features and having them all on one platform.

Nachteile

I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical.

Vorteile

So simple and collect all the tools for managing your leads together

Nachteile

When the connection goes wrong, we can lose so many unsaved updates

Vorteile

A lot of features, a lot of integrations

Nachteile

First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn`t good. And the last one is that you should always charge the money: for example, it`s hard to find a useful free add-ons.

Vorteile

Lead generation and management :
The lead management function of Bitrix24 gives consumers more opportunities to generate leads by using demand creation software. Content marketing, media advertising, online forms, and live chat widgets are a few examples. It assists them in identifying prospective and high-converting consumers.
Bitrix24 can also assess how many fresh leads are received and what proportion of those leads convert into paying clients.

Nachteile

Analysis of sales data
The CRM analytics solution from Bitrix24 enables customers to examine sales trends, assess lead conversion rates, and properly estimate sales. However, errors frequently occur as a result of difficulties caused by poor handling of virtual parameters.
Lead source analysis capabilities show customers which channels are producing the greatest results for them in terms of lead sourcing. Assist them in determining which marketing or advertising platforms they should prioritize. Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the reviewer's identity.
Their website, social media advertisements, physical events, and Google AdWords are all potential consumer source channels. There will always be channels that fall short of expectations.

In Betracht gezogene Alternativen

Odoo

Warum Bitrix24 gewählt wurde

After hearing about the integration with Bitrix24's Zendesk application, I did some investigation and discovered that Bitrix's price was significantly lower than it is now. Although several phases are more involved and need more time to teach in the firm, our utilization is somewhat better than when we were utilizing Zendesk.

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu Bitrix24

Because the cost is cheaper. In addition, our partners in Singapore also often use this platform and they have requested to work on it. So, during the project, we completely changed our team's old tools to fit the job.

Vorteile

It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.

Nachteile

Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.

In Betracht gezogene Alternativen

Insightly

Warum Bitrix24 gewählt wurde

The Zoho CRM was too fragmented and functions spread between too many sub-applications

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu Bitrix24

More features, availability of addons to expand functionality and better pricing

Vorteile

Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start.

Nachteile

It's a good software, but to tell the truth, customer support is limited.
Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes.

In Betracht gezogene Alternativen

Basecamp

Warum Bitrix24 gewählt wurde

Bitrix24 is available as a free version and offers a free trial.

Gründe für den Wechsel zu Bitrix24

Bitrix24 is available as a free version and offers a free trial.

Vorteile

-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane."

-Custom Kanban board.

-A calendar of tasks and events both throughout the company and by departments and selected employees.

-Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts.

-Very convenient chat - you can work both on the site and through the desktop client.

-Good mobile version (Android, iPhone).

-Built-in IP-telephony.

-Built-in work with mail through IMAP.

-Automatic group / project chat for members.

-Wide differentiation of access rights (if not too lazy to configure).

-Calendar-schedule of absences of employees (attendance tracking, "who/where /why").

-Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings.

- Many other extensions, including free ones.

Nachteile

-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track).

-Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10).

In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases").

-We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings.

It works properly in a virtual machine.

If there is an active license, it is successfully updated. Technical support usually responds within 24 hours.

Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off

Vorteile

Theoretical this platform has much to offer but if one tries to use it one notice many issues.

Nachteile

There are so many cons to this product I don't even know where to begin.The biggest thing is that the cost keeps increasing for the product and they don't even update the product with basic functions which are missing for years now. With every update they add things one doesn't need and the whole things gets more convoluted. Options are not to be found in a single section, they are spread all over the whole platform. Many pages exist to change options but there is no way to find them.Updates won't apply correctly leaving an outdated structure with deactivated features behind. What really gets me angry is, that there is no way to delete an account fully. One can just deactivate an account/user and they are still on your bitrix instance. You cant even delete your OWN account! Support wouldn't even help, they say that this feature is not included.They should be careful because its against GDPR to not delete user data including the account on request.The question arises on why they don't want you to delete your account. Its clearly not a technical issue.I had enough of this company. They have so much potential but they waste it all. They don't even care that i'm upset that I cant delete my/ employees accounts which left our non-profit. These accounts where created by me using our own email and domian.

Vorteile

Bitrix24 is one of the best telemarketing tools that I've used so far, despite a few drawbacks, I still recommend its services for the following reasons:
-It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are ideal for streamlining workflows and enhancing productivity all in one place.
-It endorses team collaboration and improves teamwork.
-It's cost-effective and I find it to be far way more affordable than some competitors
- It provides a great customer support. Bitix24 has dedicated support teams spread out across various countries including my country- a great way to serve customers.

Nachteile

Negative remarks with Bitrix24 are :
-Call volume is limited. There are limitations in the number of concurrent calls that can be handled which tremendously affects operations that require high-volume calls. For instance, we are used to making at least 700 phone calls daily.
-There is limited customization
-Call quality and reliability are highly affected by unstable internet connection, an issue we face in our country. Sometimes you're on the phone with a client and suddenly, you'll lose them due to network instability -It's mainly because of this factor that we had to switch to a different service provider.

Vorteile

Makes it easy to track project progress and assign tasks to team members. Shared calendar feature and automatic notifications ensure that everyone is aware of deadlines and priorities. Bitrix24 encourages collaboration among team members through chat features, video conferencing and the ability to share files and documents in real time. The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks.

Nachteile

Although Bitrix24 offers a wide range of features, but some advanced features require paid subscriptions, which could be a drawback for companies with limited budgets.

Vorteile

Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind.

The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.

Nachteile

Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

Vorteile

This software has excellent customization features, such as graphics, that help provide accounting information to all customers, I also like the user interface and custom background options and especially the video theme, with this tool I keep the community more linked through sequences of activities, group conversations between departments and other commercial networks, calendars and work groups, in addition to all this, Bitrix24 is an excellent tool for managing projects and sales, as they provide communication between all active members in the Company projects, therefore, allow each member to be aware of what is happening.

Nachteile

I think that the only negative aspect I have found for this software is its technical support, it takes a long time to respond, and when they do they are not clear in their answers, the times they need your help they have not been able to solve my problem.