ComplianceQuest Erfahrungen

Vorteile

The Inspection module in ComplianceQuest is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly.

We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small.

Nachteile

Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but ComplianceQuest was there every step of the way to assist.

Vorteile

Out of all the systems we looked into, only ComplianceQuest was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps.

Nachteile

CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there.

Vorteile

The solution is well thought out and feature rich.

Nachteile

We have not experienced any issues with ComplianceQuest.

Vorteile

We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.

Nachteile

Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.

Vorteile

All eQMS modules are in available in 1 platform.

Nachteile

Search document pulls obsolete links, it should only show current documents.

Vorteile

The CQ quality system is a full suite of products used for tracking all quality objects. I use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ.
Our users are able to easily train in CQ and managers can see their employee's metrics for training easily. The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks.
Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC. We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time.

Nachteile

As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating.

Vorteile

I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS!

Nachteile

Overall, really good experience with minimum causes for concern over the years.

Vorteile

What I appreciated most about ComplianceQuest was its robust functionality, which streamlined the compliance process. The electronic signature feature was handy, ensuring the integrity and authenticity of records. It also made the process of reviewing, modifying, and sending documents for approval/signatures intuitive.

Nachteile

What I liked least about ComplianceQuest was the initial learning curve. It took some time to understand and fully utilize all the features. However, once familiar with the system, it became a powerful tool for managing compliance.

Vorteile

Easy to use; emails sent for upcoming events

Nachteile

Have not had a negative experience with ComplicanceQuest.

Vorteile

Their out of box solution is comprehensive.

Nachteile

There are no negatives. I only wish we had partnered with ComplianceQuest sooner!

Vorteile

I brought in Compliance Quest to my company, to fill a need in electronic document management and control. But we did not realize how much we needed it for our processes and procedures specifically. It is so adaptive and configurable that it meets our needs in almost every way.
We started our implementation of the Document Control module with Compliance Quest in Q4 2017. Our experience has been overall very positive throughout selection to implementation.

This solution is extremely powerful and has a variety of applications and modules. Configurable reporting and dashboarding features allow for ease of communication and transparency of data within the company.

One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Audit Management, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!). Initial installation of the software allows for mass uploads of existing documents and data.
I am still waiting to implement their Audit Management module, but I can already imagine how easy and efficient it will make my audits in the future.

The Technical Support staff is great, especially by being patient and courteous, but also extremely knowledgeable!

Nachteile

Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. Because it is solving a complex set of problems, CQ software is naturally complex. Once the initial learning curve is past (CQ Project Managers and Tech Staff assisting in training and knowledge transfer), the design of the software is understandable.

Vorteile

Products like Audit management, CAPA, Inspections, Document & Change Management.

Nachteile

Some functionalities and features need to improve and user friendly with validations

Vorteile

ComplianceQuest has a relatively small learning curve. The UI is extremely easy for users to navigate and all modules are created in a similar way.
The customer service is outstanding. The employees are very knowledgeable of the system and take the time to learn your business to ensure the proper solutions are deployed.

Nachteile

We implemented ComplianceQuest in a very short time, so some features/ capabilities were overlooked.

Vorteile

It is a powerful tool for managing quality-related activities in various industries. It has helped most of our clients to eliminate paper-based systems and automate audit management. ComplianceQuest has also helped users improve reporting and analytics capabilities, track nonconformances, training, and document control, and reduce complaint handling time.

Nachteile

Risk management module needs to be enhanced further

Vorteile

-Easy to navigate.-Tests and assessments are extremely easy to make and complete.-Document search on the tool is remarkable.

Nachteile

Navigation is bit hard for the users who are new to the system.

Vorteile

Customization is very secureConfiguration is very user friendly

Nachteile

Flow of complaint and capa moduleLatest changes of lwc are delayed to display

Vorteile

One of the standout features of ComplianceQuest is its robust compliance tracking system. It allows us to effortlessly monitor and manage various compliance requirements, ensuring that we stay up to date with regulations. The system provides real-time notifications and alerts, which helps us proactively address any potential compliance issues.

Nachteile

Initial setup and customization process of ComplianceQuest can be time-consuming and require technical expertise.

Vorteile

ComplianceQuest is really connecting everything into one. Easy to manage. We love the customizable options that they provided through the project as well as the support to make this to happen.

Nachteile

Using the out of the box was a little challenging. It was easier to have our own sales force developers and create the module from scratch.

Vorteile

Working with the Compliance Quest Team has been a wonderful experience from our initial inquiries to launch! Everyone we have worked with and continue to work with have been very knowledgeable, flexible, patient and enthusiastic.
Can't say enough about teamwork with [sensitive content hidden]!
Absolute pleasure to work with these gentlemen!

Nachteile

I have nothing to state here. The team at Compliance Quest has navigated us through to launch and has made it very easy for my team.

Vorteile

The configuration to meet our business requirements has been critical to making this implementation a success. The team has been fantastic at guiding us along each step of the journey.

Nachteile

Reducing the number of clicks would be an improvement as there are often many clicks required before moving to the next step of the process

Vorteile

Training features are the best, friendly user.

Nachteile

75 limit training procedures to job functions

Vorteile

It integrates diferentes solucionts into one platform. In my case I use it for Environmental Compliance and Audits.

Nachteile

It is no tropicalize in safety for Mexican regulations.

In Betracht gezogene Alternativen

Warum ComplianceQuest gewählt wurde

Gründe für den Wechsel zu ComplianceQuest

Vorteile

The platform offers many modules that met all our QMS needs. The team at CQ makes the process of implementation even better with their hands-on approach to guide you throughout the project stages

Nachteile

None, it meets our day-to-day Quality Management needs