NetSuite Erfahrungen

Vorteile

Our firm outgrew QuickBooks, which was the business challenge that NetSuite addressed. Consequently, we are currently focused on becoming proficient in NetSuite as soon as possible. As a result, I am spending a lot of time teaching and creating systems for use by other salespeople.

Nachteile

Estimating the cost of an assembly by looking only at the BOM. The most up-to-date information must be calculated and made available. It's simple to figure out the gross margin. Our earnings are based on a margin, and the numbers shift during the day.

Vorteile

- It was very standardized and easy to implement in the company once we know what we needed
- Specific modules help you focus on the company's needs
- Data Management is robust, allowing to have a clean Data Base
- Oracle provides an excellent customer service
- We didn't need many it specialists to implement the ERP

Nachteile

- Price is high
- Being standardized not allow for much customization
- Sometimes adding another module is difficult because the tools is a little strict
- Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

In Betracht gezogene Alternativen

SAP S/4HANA Cloud

Warum NetSuite gewählt wurde

We needed better integration and customer support.

Zuvor genutzte Software

Odoo

Gründe für den Wechsel zu NetSuite

I knew NetSuit which improve my project to succedd

Vorteile

Most of the items we make are combinations of other items we own and it effectively handles them during all phases, using different unit types and updates for stock tracking. The way stock is allocated to these products is very accurate. All components work optimally and there is no need to update any component to get accurate information. It started out as a finance package, so I think that remains the main virtue of the software.

Nachteile

A simple POS store option should be feasible to use without purchasing an additional expensive component that is designed for companies with multiple branches. The ordering system could be simplified by adding a "Print or Invoice" button to the order completion screen. Archived searches and customized reports could be useful for those who are not computer or programming savvy.

Vorteile

The sales team sold us the dream - integration, time saving, upgrade all areas of the business to be more efficient.

Nachteile

The system doesn't match any of the promises made. It's slow, clunky, long winded and not user friendly.

Vorteile

Relative to other softwares, NetSuite is easy to implement and learn for non-technical users. Our businesses use NetSuite for a variety of accounting and finance tasks, and across-the-board our staffs have been able to pick up the tools and, in some cases, master them quickly with even just a little user acceptance testing.

Nachteile

NetSuite needs a UI upgrade -- it was clearly developed in the late 90s/early 2000s. UI tech has advanced considerably, and some implementation of modern techniques would help improve the product. Our main complaint w/r/t NetSuite is the lack of very good implementation and development support. Lastly, there are some surprising gaps in the software; for example, there is no native functionality for approving changes to vendor bank details, an area of high fraud risk. We have developed our own solution, but we would have expected some native functionlaity for that, given the risk.

Vorteile

I really appreciate NetSuite as an all-in-one, cloud-based enterprise resource planning (ERP) system. It enables me to oversee a range of operational tasks in one place. Furthermore, the software furnishes me with powerful insights into my client data and business efficiency to make informed decisions quickly. Additionally, I enjoy the user interface of NetSuite - the visuals are user-friendly, and the navigation is straightforward. Additionally, it's convenient that NetSuite is compatible with multiple leading third-party applications and platforms. This allows me to access and organize key data easily.

Nachteile

NetSuite has many features that make it a great choice for businesses. Choosing all the right features can be difficult, but it's generally a very user-friendly platform. I have nothing negative to say about NetSuite, as I found it a great program.

Vorteile

One of the things I liked most about NetSuite was its comprehensive suite of business management tools. The platform offered a wide range of functionalities, including financial management, inventory management, customer relationship management, and e-commerce capabilities. The seamless integration of these modules provided a holistic view of the business operations, enabling efficient data management and streamlined processes. The robust reporting and analytics tools offered valuable insights into various aspects of the business, supporting data-driven decision-making. Additionally, the cloud-based nature of NetSuite allowed for easy access from anywhere, facilitating remote work and collaboration.

Nachteile

Oone thing I liked least was the complexity of the system and the learning curve associated with it. Due to the extensive range of features and customization options, it could be overwhelming for new users to navigate and configure the system according to their specific needs. The implementation process could also be time-consuming and require significant effort to set up and customize the system to align with the business requirements. Additionally, the customer support could be improved to provide more timely and responsive assistance.

Vorteile

For the proper management of our projects we have chosen this tool with its various features, it's really impeccable

Nachteile

Honestly, we haven't hated a few things yet that we don't like honestly

Vorteile

What I liked the most about this platform is the complete integration of all areas of my business. With NetSuite, I was able to manage my accounting, finances, sales, purchasing, inventory, and much more, all in one place.

Nachteile

the initial learning curve is quite steep, which means it can take some time to get used to the interface and navigation on the platform. Another aspect that could be improved is the customization of the reports. Although NetSuite offers a wide variety of pre-built reports, finding a way to customize them to meet my specific needs has been a little difficult.

Vorteile

With NetSuite, business management can be done from anywhere. Additionally, it offers a wide range of tools that allow for comprehensive management from a single software.

Nachteile

So far, this tool has met all my expectations.

Vorteile

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

Nachteile

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

Vorteile

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Nachteile

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Vorteile

Great deal of features. Ability to customize your system to accommodate practically any type of business process. Seamless Integration between eCommerce, CRM and ERP systems, all-in-one data storage. Easy to integrate with third party NetSuite modules for variety of ecommerce channels - Amazon, etc. Security. Cloud Computing Model.

Nachteile

Suite Commerce Advanced vs NetSuite version compatibility. Once you selected certain SCA implementation of the online store and once you invested into modifications of this particular version you are locked in this version. It doesnt have the same software update cycle as NetSuite ERP and CRM. That results in two disadvantages - first, the web store becomes eventually outdated and second, with each upgrade of the NetSuite we have to go through extensive testing to make sure that compatibility between New Back End ERP and CRM and Old Online Store has not been broken.

In Betracht gezogene Alternativen

BigCommerce

Warum NetSuite gewählt wurde

Our homegrown platform didn't have CRM module, the web store functionality was outdated and platform it was running on was outdated as well.

Gründe für den Wechsel zu NetSuite

All-In-One - ERP, CRM and eCommerce platform. Ability to modify flows to suit internal business processes specific to our Industry.

Vorteile

Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!

Nachteile

The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.

In Betracht gezogene Alternativen

Dynamics 365

Warum NetSuite gewählt wurde

Everything in one system + eCommerce

Gründe für den Wechsel zu NetSuite

The roadmap and enhanced distribution flexibility plus eCommerce

Vorteile

Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.

Nachteile

Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.

In Betracht gezogene Alternativen

QuickBooks Online Advanced

Gründe für den Wechsel zu NetSuite

We switched from QuickBooks online over to Netsuite to gain access to more services, but then eventually switched back to QuickBooks because Netsuite was too expensive and complex.

Vorteile

- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc.
- The search bar within the software works extremely well, which makes it easier to navigate;
- The use of the software is intuitive and easy to follow/ learn;
- The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

Nachteile

Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples:

1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not created as a mandatory field.

2. All NetSuite modules are standard/ out of the box. Even though we emphasized that Procure to Pay was the absolutely most important module to us, the sales team pushed the basic procure to pay module, which did not include Blanket POs or 3-way match. The thing is the sales team pushes the basic solutions to close the sale, but then later you are stuck having to process change orders, which although are not very expensive, each take about 2 weeks to process, delaying the project.

3. After delaying our project to include 3-way match and blanket POs (2-week delay), the implementation issues begun. It turns out that the 3-way match that they sold to us does NOT work. What the system was able to do is a 2-way match. Also, the system does not allow for an approval flow for releases of blanked POs. Lastly, the costume segment can not be a mandatory field as it doesn't work on blanket PO releases.

In Summary - The sales team will push their most simple out of the box version, upgrades result in delays.

In Betracht gezogene Alternativen

Dynamics 365

Warum NetSuite gewählt wurde

To support growth of the Company.

Zuvor genutzte Software

QuickBooks Desktop Pro

Gründe für den Wechsel zu NetSuite

- Price - Timing to complete implementation - visual layout of software

Vorteile

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

Nachteile

Owned by Oracle now. Cost keeps increasing.

In Betracht gezogene Alternativen

Openbravo

Warum NetSuite gewählt wurde

Wanted cloud solution with multi-company and multi-currency capabilities.

Gründe für den Wechsel zu NetSuite

100% cloud based from beginning, most configurable and easy to use.

Vorteile

Ease of use - Ability to easily integrate with other software. Highly customizable

Nachteile

Fixed Asset Module could be improved. Bank reconciliation tool could be improved. Payment processing tool could be improved. Too many extra modules and features that you have to pay for which should come in the standard product.

In Betracht gezogene Alternativen

SAP BusinessObjects Business Intelligence

Warum NetSuite gewählt wurde

Quickbooks did not have enough capability for our business

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu NetSuite

Netsuite was mcuh more affordable

Vorteile

Working with NetSuite has transformed our finance function - as a multi currency group the ease of automatic consolidation and reporting has shaved days of the time it takes to report. The dimensionality of reporting has allowed us to record and reporting on various different views of reporting and provide enhanced information to our board.

Nachteile

While NetSuite integrates with many apps its doesnt integrate right now with our HRIS, that would be useful on a go forwead basis.

In Betracht gezogene Alternativen

Dynamics 365

Warum NetSuite gewählt wurde

Growth of business and need for faster and more detailed reporting

Zuvor genutzte Software

Sage 50cloud Accounting

Gründe für den Wechsel zu NetSuite

Feature breadth and customer experience

Vorteile

I really like the analysis in real time, it is an ideal software to find efficient solutions to any problem that has been presented to us, it has good visibility of our business, I like it because it is a very adaptable software, the power of automation that it offers is very efficient, navigation is simple, it allows us to be scalable.

Nachteile

NetSuite is a bit of an expensive product, which can be a handicap, but we see the benefits over the value of the product, and feel that it is a great piece of software to achieve more noticeable results than similar software.

Vorteile

NetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected.

The batch upload of journal entries/transactions and upload in general is extremely useful and saves so much time.

My previous company used the Fixed Asset Module which was great for record keeping and for systematically recording amortization on a monthly basis. This was also extremely useful to ensure that our policy was uploaded as the amortization rule set, reducing errors in the amount of amortization per asset. The ability to report on the total assets and have their history in one spot proved useful for our audit.

Currently, we are implementing rules for 606 and the multi-book and ARM add-ons have proven very useful for our reporting purposes. I really enjoy NetSuite's use of rules for transactions as they can vary from company to company and item sku to item sku.

I love the saved search function too! So much flexibility for creating reports helps us create reports for month-end reconciliation purposes.

Nachteile

SuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep.

Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries.

Vorteile

Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.

Nachteile

Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.

In Betracht gezogene Alternativen

Tableau

Zuvor genutzte Software

Trello

Vorteile

Ease of use, search bar/navigation throughout the platform, robust reporting.

Nachteile

Our Netsuite portal is not very customized to the way we utilize it, and it could be simplified by allowing for more customization throughout the implementation process. AP bill entry is not the best, although it is my understand Oracle is rolling out upgrades here in 23.1.

In Betracht gezogene Alternativen

SAP Concur

Warum NetSuite gewählt wurde

In order to scale our business.

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu NetSuite

Price point

Vorteile

I struggle to think of any Pros, Netsuite is not a very Customer focused company and things have got worse since it was acquired by Oracle

Nachteile

It's expensive for what you get
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive
The annual renewal with Netsuite is an unpleasant and unnecessary fight every year
In June 2020, mid Covid and it's impact on business around the world, Netsuite is trying to increase it's prices by 8% !!! For what ? It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality. Quite how Netsuite can claim to be a solution is beyond me !

Vorteile

I like so many things about NEtsuite. The robust features that come out of the box are great. I like the abundance of add on Modules and Suiteapps available. I especially like the fact that netsuite is very customizable to meet you business needs and will often time help you improve you business Processes

Nachteile

The reporting tool is not very good and the New analytics feature needs a lot more work.

In Betracht gezogene Alternativen

Odoo

Zuvor genutzte Software

Odoo