NetSuite Erfahrungen

Vorteile

Our firm outgrew QuickBooks, which was the business challenge that NetSuite addressed. Consequently, we are currently focused on becoming proficient in NetSuite as soon as possible. As a result, I am spending a lot of time teaching and creating systems for use by other salespeople.

Nachteile

Estimating the cost of an assembly by looking only at the BOM. The most up-to-date information must be calculated and made available. It's simple to figure out the gross margin. Our earnings are based on a margin, and the numbers shift during the day.

Vorteile

- It was very standardized and easy to implement in the company once we know what we needed
- Specific modules help you focus on the company's needs
- Data Management is robust, allowing to have a clean Data Base
- Oracle provides an excellent customer service
- We didn't need many it specialists to implement the ERP

Nachteile

- Price is high
- Being standardized not allow for much customization
- Sometimes adding another module is difficult because the tools is a little strict
- Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

In Betracht gezogene Alternativen

SAP S/4HANA Cloud

Warum NetSuite gewählt wurde

We needed better integration and customer support.

Zuvor genutzte Software

Odoo

Gründe für den Wechsel zu NetSuite

I knew NetSuit which improve my project to succedd

Vorteile

I like the fact that NetSuite allowed us to consolidate all of our processes to one software. Prior to NetSuite we had to work in several different types of software, which required clunky integrations and double work.

Nachteile

We do not have any cons with the actual NetSuite software. It does all that we need and has the capacity to do anything that we are planning on doing in the future.

Vorteile

I like that everything is in one location. We aren't having to export all of our inventory to a separate system, in order to have a website. It makes it so much easier for all of our employees, rather that having to log into multiple systems, to get real time information about inventory, orders, etc.

Nachteile

The product that we use for our website, SiteBuilder, is really in need of updates. My understanding, is that a lot of customers are still using this, but it is considered "deprecated", so it no longer gets updates. The problem is, that the other website platforms that you can upgrade to within Netsuite, are very difficult to customize. We have been told that the new "midrange product", really can't be customized at all. Suite Commerce Advanced, the top level product, would solve some of the issues we have with SiteBuilder, however, it is EXTREMELY expensive. Just the implementation costs are huge, but everyone we talked to when considering switching to the product, said that there isn't a real upgrade path. As new versions come out, you really have to re-implement your website. Since it is supposedly difficult to modify on your own, that means more implementation costs as new versions come out. Because of this, we have opted to stay with SiteBuilder, and work with 3rd party vendors, to try to get us some of the features that SiteBuilder is lacking. Although we do run into issues, overall, this has been working for us, and allowing us to keep everything in one system, which is very important to us.

Vorteile

Ability to customize scripts. Also to use Javascript in the browser.

Nachteile

Maybe the FX ability? CTA is a complicated topic for many of accounting users.

Vorteile

The CRM module is great! We can track potential customers from the suspect stage to fully qualified customers with a signed contract.

Nachteile

This is an Oracle backed product and as a result, the backend database is ridiculously hard to use for analytical reporting. Oracle is not inclined to share a data map for its clients.

In Betracht gezogene Alternativen

SAP Business One

Warum NetSuite gewählt wurde

We needed to scale our operation model

Gründe für den Wechsel zu NetSuite

[sensitive content hidden] preferred NetSuite

Vorteile

- Very feature rich, and capable of handling all requirements with the right setup and integrations- Since it has been out for a long time, you can find a lot of documentation online for most queries

Nachteile

- Requires external vendor/supplier to properly configure due to density and complexity- Probably an overkill for any smaller organisations / organisations without complex needs- Quite expensive compared to new disruption players

Vorteile

Multiple projects can be tracked very easily with the product, very popular, many companies use this and integrates with other products easily. Every module that is installed run smoothly.

Nachteile

Customising reports should be very easy and user-friendly.

Vorteile

A massive host of features make this one of the best CRM options available. The staff works closely to ensure the setup is as painless as possible, and they provide a knowledge base filled with all the training you would ever need for the transition. The various services can get as granular as you desire, and overall the platform is both stable and reliable.

Nachteile

The features are quite a bit overwhelming at first glance, requiring quite a bit of training and practice to get comfortable with, and some tinkering may be needed to customize the experience to fit the needs of your business.

Vorteile

It's easy to generate consolidated financial statements of multiple subsidiaries.

Nachteile

Every new feature requires customization, and it could be costly until it works.

Vorteile

That it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.

Nachteile

There is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.

Vorteile

Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.

Nachteile

Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.

In Betracht gezogene Alternativen

QuickBooks Online Advanced

Gründe für den Wechsel zu NetSuite

We switched from QuickBooks online over to Netsuite to gain access to more services, but then eventually switched back to QuickBooks because Netsuite was too expensive and complex.

Vorteile

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Nachteile

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Vorteile

All in one database that meets the needs of many size businesses. Allows for extensive customizations and scripting. Integrates with many 3rd party systems.

Nachteile

Net Suite has become a very large company with many different departments. It has lost that start up and cutting edge technology vibe. Getting quick and effective support can be hard due to the many layers of project managers, account managers, and departments. A cloud based UI can be slow at times.

In Betracht gezogene Alternativen

Dynamics 365

Warum NetSuite gewählt wurde

Our volume of transactions and products exceeded QuickBooks capacity.

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu NetSuite

Not a legacy system . . better technology and capabilities.

Vorteile

Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!

Nachteile

The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.

In Betracht gezogene Alternativen

Dynamics 365

Warum NetSuite gewählt wurde

Everything in one system + eCommerce

Gründe für den Wechsel zu NetSuite

The roadmap and enhanced distribution flexibility plus eCommerce

Vorteile

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

Nachteile

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

Vorteile

Ease of use - Ability to easily integrate with other software. Highly customizable

Nachteile

Fixed Asset Module could be improved. Bank reconciliation tool could be improved. Payment processing tool could be improved. Too many extra modules and features that you have to pay for which should come in the standard product.

In Betracht gezogene Alternativen

SAP BusinessObjects Business Intelligence

Warum NetSuite gewählt wurde

Quickbooks did not have enough capability for our business

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu NetSuite

Netsuite was mcuh more affordable

Vorteile

Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Nachteile

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

Vorteile

Single database for ERP and ecommerce sites

Nachteile

The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.

Vorteile

The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors

Nachteile

Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.

Vorteile

Netsuite ARP and CRM are excellent!
Pick, Pack and Ship -Excellent
Inventory Management -Excellent
Customer Support in these areas are great.

Nachteile

Suite Commerce Advance is horribly expensive.

The platform is patched together with a clunky and complicated integration to netsuites backend.
The SEO is horrible,
Site speeds are much slower than promised, Slower than other platforms that are this expensive.
Simple processes like installing tracking and conversion codes is complicated.
Exporting information for product feeds is requires custom programming.
Content Management is very complicated.
Managing Matrix items with parent and child relationships is tricky with out dumping duplicate content all over the site.

Overall for 13 user licenses you can expect spend about 50K a year. If you want ecommerce it is more expensive. Add at least 70k to get site developed and then be prepared to continue to flush money down the train to get it functional and to pay heavily for desperately needed upgrades every 6 months.

Vorteile

NetSuite is more optimal for jobs where it is done in a discrete manner than for those where it is done on a regular basis. There are colleagues who have developed tools to close that gap, however, they would have to make it part of the solution. There are certain restrictions on the automated marketing side where, if that is the case for a large part of your work, you would want another programmer. The cost per email sent beyond 5k per month is slightly expensive. Because the APIs are so readily available, it is possible to integrate with products like Constant Contact that have the same goal, however, you need to be careful when selecting one of them.

Nachteile

The countdown to be used that is included next to the finance module is one of the areas that was created in the first place, however, it has not been refined enough. There is no place to allocate a custom amount. A powerful alternative (Planning with customizations) has been added to NetSuite and works adequately, however, it comes with an additional licensing cost.

Vorteile

NetSuite, a flexible and extensible platform, can meet the ERP needs of most businesses. It's an intriguing ecosystem in which multiple vendors perform some of the functions of NetSuite while being supported by NetSuite. Using the extensions provided, we were able to build a platform that works well for our organization.

There is a wealth of information available for people of all skill levels. Directly from the corporation, I've seen some of the best help resources I've ever seen. The application is simple to use and has a multitude of personalization options. Several improvements to the reporting capabilities have been made to make the Workbooks section more accessible to non-technical users.

Nachteile

NetSuite isn't the easiest program to use, but it isn't the most complex either if you want to use it. A big overhaul is needed in the presentation of data in reports, which appear and feel dated. Finally, NetSuite is a pain to use because of its clunky interface and shoddy design. NetSuite users should seek out other NetSuite users and learn from their experiences to avoid making the same mistakes.

Vorteile

All-in-One bundle; can handle payroll, employees, reporting, marketing campaigns, etc. I feel that it's idealistic if you don't want to have to use all sorts of third-party applications like quickbooks.

Nachteile

Ecommerce seems is out of date, and lacks features. There are features have been in queue for over three years and due to that, people have to resort to spending thousands of dollars on a developer when we're already spending enough on licenses for employees, websites, and other features.

no sitewide HTTPS - every page but the shopping cart will be unsecured.

no google/bing integrations - there's no integration for google/bing adwords and analytics - scripts have to be pasted onto certain pages

no microdata integration - you'll have to use custom scripting to pull values for these fields, and script the tags into every page

no customer support - you have to pay for support, and most times netsuite CSRs will direct you to their knowledge base. most of the time for me, I was given articles nowhere close to what I was calling about.

javscript based - chances are you're most likely going to be coding 3/4 of your site with javascript and suitescript. because of their limitations to pulling data for items, you have to resort to javascript for alot of things. Other ecommerce platforms will pull data simplistically with tags like {{{price}}}, in NetSuite you'll have to complicate things with tags like <%=getAttribute('itemid','itemdataitem','')%> every now and then, I'll run into scripting problems because of this but have been rare recently.

Vorteile

As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

Nachteile

However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.

The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.