Paycom Erfahrungen

Vorteile

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap.

We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy.

Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Nachteile

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training.

Paycom's UI design and navigation feels outdated compared to similar software.

Vorteile

There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Nachteile

There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

In Betracht gezogene Alternativen

ADP Workforce Now

Gründe für den Wechsel zu Paycom

Our sales rep [SENSITIVE CONTENT HIDDEN], and her team were the best to work with and very knowledgeable about all of the products and features. We felt that was the best decision as this has turned into a great partnership where not only are we using what Paycom has to offer, but we are also able to provide our own suggestions which are coming to fruition for the whole company and this two way communication has been phenomenal.

Vorteile

It is an easy to use option that allows a geographic area for time punches to be set. All of our time off requests/PTO use can be managed through the app.

Nachteile

Even when users have always allow for location tracking on it asks at least once, if not 2-3 times per session to allow access. Also, tax documents are kind of in a hidden spot.

Vorteile

The payroll portion seems to work well. We don't have to call for help often and it is pretty user friends.

Nachteile

The software is complicated and customer service is not available through Paycom. We have been working for 6 months to get the 401k feeds correct and we are still struggling. It may work but who knows if you can't get help.

In Betracht gezogene Alternativen

TriNet Zenefits, Paylocity und Paycor

Warum Paycom gewählt wurde

Wanted more functionality

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu Paycom

They sales person convinced me that their customer service was great and the structure put customer service first. She doesn't work there any more.

Vorteile

I like that paycom is very user friendly and easy to use. It makes approving time cards and leave very easy. It's also helpful in tabulating leave. I love that I'm able to see how much leave I'll have by a future date. I love the web page and mobile feature, this is extremely helpful when approving time cards remotely. The kiosk clock in makes it easy for my staff to sign (with their four digit employee ID) in easily instead of signing in through the website login. My staff love that they can see their hourly rate in paycom, update their direct deposit, change their benefits and see a "sample check" of how much they'll get paid.

Nachteile

The only thing I don't like about paycom is that once an employee has resigned they still remain in your populated list of employees when you're reviewing timecards.

Vorteile

The time keeping modal was the easiest to use, however it still isn't super intuitive.

Nachteile

In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly.
* They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system.
*System is incredibly complex and difficult to learn. Not intuitive at all.
* Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it.
*Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it.
*Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.

In Betracht gezogene Alternativen

TriNet Zenefits, BambooHR und Paylocity

Warum Paycom gewählt wurde

Paychex is antiquated and their service is horrible.

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu Paycom

Initially because of the service that was promised. That didn't pan out to be the reality of what was delivered, but the initial sales team was incredibly nice.

Vorteile

It is very easy to use and understand. Also making corrections and adding notes to time cards is easy and corrections get processed quickly

Nachteile

No cons or complaints This is the best payroll/timecard resource I have used

Vorteile

What I like the most about this software is the ease of use. I can simply click it, launch it, unlock myself and then choose if I'm clocking in out for lunch/the day in mobile. The interface is super simple and shows you any notifications or anything that HR might have requested from you. Going on from there, you have all the same options as the web based version when you're using it mobile, including managing your time and submitting for time off/vacation. It has your benefits as a readily accessible, easy to get to tab and puts everything right at your finger tips.

Nachteile

Sometimes it does get stuck. You might have to sign in twice. But that really is it. Once before it double-punched but I was able to quickly fix it.

Vorteile

The software has a modern and intuitive interface that makes it easy for users to navigate and has a mobile app

Nachteile

difficulty in reaching the support team for any difficulties that can happen when using the app or site

Vorteile

Self service for employee base. Nice UI and user experience. It's easy to navigate. This product really reduces administrative work.

Nachteile

Honestly, there really isn't anything I don't like about the product. I've never once said, hmmm I wish paycom did something different. I am just a user.

Vorteile

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Nachteile

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

In Betracht gezogene Alternativen

UKG Ready, Namely und Workday HCM

Gründe für den Wechsel zu Paycom

We did two waves of research before we choose Paycom. First, we called each company and asked them the same set of questions to see how each one addressed the needs we as a company felt should be most positively impacted by bringing on an HRIS system. We also asked for their rates, as it was essential that the system not only works well work us but that it fits into our budget as well. As a non-profit organization, budget is one of those things that are not very negotiable. We then took that top 4 contenders from that wave of research and scheduled live Demos at our office with all key-players to make sure that not only the HR and Payroll departments liked the system, but that every head of department saw the value and use in the system. Paycom beat out the others by a mile.

Vorteile

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Nachteile

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

In Betracht gezogene Alternativen

BambooHR, Paylocity und Paycor

Warum Paycom gewählt wurde

The complexity of ADP made it impossible to ever do anyting unusual without assistance. And sometimes even the simplest things became complicated quickly. In the end, not even the customer service reps could tell me how to do certain things without causing problems with data in other parts of the database. We decided to leave when this issue lead to data integrity problems.

Zuvor genutzte Software

ADP Workforce Now

Vorteile

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Nachteile

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

In Betracht gezogene Alternativen

ADP Workforce Now, Paychex Flex, Paylocity und Paycor

Warum Paycom gewählt wurde

Poor support, slow development of new features, all apps were silo'd.

Zuvor genutzte Software

ADP Workforce Now, Paychex Flex, Paylocity und Paycor

Gründe für den Wechsel zu Paycom

Paycom was the only provider that was 100% integrated with themselves. All others had multiple modules that were built or acquired across time resulting in poor performance, difficulty in training, and poor user experience. Paycom stood above all others in being the most intuitive, while maintaining the functionality and flexibility we needed. There were others with more flexibility, or features, but they did not stand up to what we needed from the user perspective.

Vorteile

Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient.

Nachteile

Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time.

In Betracht gezogene Alternativen

Paychex Flex

Gründe für den Wechsel zu Paycom

Reviews from other end users, software modules available and cost.

Vorteile

How easy it was to learn and catch on to things within the system. The neat features and wizards in place to help set things up.

Nachteile

Sometimes when I reach out with a question to our rep, the rep doesn't read my email thoroughly to understand what I am asking so sometimes I have to repeat myself or word something differently.

Vorteile

There are great features and reporting and lots of flexibility for user defined components.

Nachteile

Price is a bit much. There are lots of things you can do with it, but every little thing comes with a price. It doesn't work well with all enterprise systems, so you can make it work, but again, for a price.

Vorteile

We implemented Paycom after becoming frustrated with a much more expensive solution. We have been using it for about 10 months and are still amazed at how intuitive the software is. Our HR team has been able to go right into the system and begin using it with very little formal training which a plus when time is tight. But I would also recommend taking their webinar training when offered. I've picked up tricks that are less obvious but greatly enhance my ability to accomplish what I need to do in the system.

I especially like the Personal Action Forms and the fact that they are customizable. We don't even need process documentation anymore. We create a custom PAF for each type of employee transaction that needs to be made and include all the relevant fields that may need to be changed or verified as a result of the change type. This is a huge time saver for us and keeps our data accurate.

I also appreciate the many compliance tools and dashboards. We have been able to ensure Notice Compliance by using the Checklists functionality. You can assign documents to employees and get their signed acknowledgement and be completely paperless! A great benefit with six offices spread across the country and only one central HR department.

Nachteile

We are still hopeful that Paycom will come out with a more robust API that will allow us to share employee data bi-directionally. For now, you can export data from Paycom to share across other software systems but you cannot write into Paycom. Everything needs to be manually imported.

Vorteile

ESS Dashboard/Tiles and notification menu.
Ability to send automated "no thank you letters" to rejected interview candidates
Test sample paychecks
Total comp letters
Dynamic Benefits / Open Enrollment Process

Nachteile

No historical reporting
No option for change reports to pull one or two field items and does not show effective dates
System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation
Phantom period in Time Off Module
Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted.
Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data)
Can't hide unfilled/unused custom fields
Performance Review Module not very dynamic/customizable
Survey function not very dynamic/customizable (no logic)
No Job Description function/Module
401k changes wont feed to our external vendor
Too many individual steps to accomplish one task (i.e. build a check list)

In general, the system is not as user friendly / customizable / dynamic as it was sold to us as.

Vorteile

Easy to use. Is/can be a one stop shop for any employer. Application tracking system is amazing and saves time when entering a new hire into the system. Also has government and task management section that has pre-loaded modules to send out to employees to help keep a company in compliance with federal/state laws.

Customer Support is awesome. Our assigned rep reaches out monthly to see how things are going and will schedule meetings every few months to come onsite to discuss any changes, upcoming changes and to answer any questions you may have or walk you through something you may be having an issue with

Nachteile

One thing i wish paycom had the option for is taking an applicant that you have saved/generated under "Candidate Tracking" and be able to convert them into either the Applicant Tracking and/or creating a profile for them if you hire the employee. Currently, if you save an applicant as a "candidate" you cannot convert them to the applicant tracking side or make them a profile once the job offer has been accepted.

Vorteile

Paycom seems to have a large amount of offerings that could support many different areas of HR. If you know systems at all, it can be pretty straightforward to navigate. As a user, it's easy to log into the app and to request time off.

Nachteile

We are really struggling to get any support or our questions answered. In 6 months, we have had three different account specialists and have had no transitions between them. The only way we know we have a new one is by looking at our Help section of the system.
We have had ongoing requests for almost two months with little updates. We have tried to escalate to team leads and have not received much communication.
My latest question was responded with "If you are needing immediate assistance with these items, I would recommend that you go ahead and call in to the main line at 800.580.4505 and any member of the team will be able to assist you." after I asked for an update when I hadn't heard back from our account specialist in 12 days.
We've even tried to call into the main line only to be hung up on, disconnected, or told they would look into it with no response back.

We don't feel this is typical based on other reviews and talking to other organizations. We just want to know why we can't get the same level of support or even a response.

Vorteile

Great functionality, all-encompassing, user-friendly, and great support.

Nachteile

better reporting and alignment between payroll and time & attendance

Vorteile

There are great reports that are already included by default
Strong report customization options
Useful payroll review functionality

Nachteile

Occasionally clunky and cumbersome customer support
Quite expensive
Several fees for basic tasks

Vorteile

The ease of access and filling out onboarding documents upon first hire. It seems secure as well. An effective way to submit various schedule requests, that is, once the average user finally figures it out. The Mobile app is pretty easy to access and can be very useful. The quick response from the Admins.

Nachteile

Web Time Sheet (Read Only), this is Blocky and slow when submitting a punch change request. Greater efforts could be made with a user friendly experience in mind. When I first used it, It was confusing and choppy. The visual appeal is lacking with the format. Besides that, its great.

Vorteile

Hourly employees can update their timecard through a punch change request option. This puts total responsibility back onto the employee for corrections rather than relying on supervisors to update. Supervisors only need to approve the request rather than complete the change.

Nachteile

Monthly changes to software sometimes create more work than reduce it. Paycom talks about "Best Practices" and "Efficiency" but then makes changes that reduces efficiency.

Vorteile

I like that all information is housed in the individual profile.

Nachteile

Customer services have gone downhill. My company had 3 account reps in 2 months. They are always late, unresponsive, unprepared, and when you think a higher-up manager will help fix the problem, it gets worse.