EngageBay CRM Erfahrungen

Vorteile

We received a complete software package consisting of at least forty diverse modules, which would have cost thousands of bucks. Due to this software, we have ended a profusion of subscriptions. We contacted support with a simple message and got a response nearly immediately.

Nachteile

It costs a lot of money to buy more email space. Suppose there was a way to lower the cost of sending emails. Arranging a batch job to perform a sequence or automation at a predetermined time and day

Vorteile

There were 2 main features because of what we chose EngageBay over other CRMs i.e email marketing (bulk email management tool) and ticketing system (mainly for IT infrastructure issues).EngageBay was quite handy and smooth to operate in both of these features that fulfilled our current requirements.

Nachteile

The only con that we as a team experienced was the customer support was not that reliable as at times we were getting late responses from customer support team and taking more time as expected to resolve the issue.

In Betracht gezogene Alternativen

Freshsales

Warum EngageBay CRM gewählt wurde

Based on the current requirements of our team they were not able to give reliable features support.

Zuvor genutzte Software

Pipedrive

Gründe für den Wechsel zu EngageBay CRM

Financial team was not satisfied for the long run collaboration.

Vorteile

We don't require coding people anymore to create attractive email templates. Landing Page.

Nachteile

EngageBay should focus on creating in-house integration and provide it for free with an EngageBay subscription.Or else they should provide Zapier and other integrations that every digital advertiser requires for free.

Vorteile

I've been told it's a lot cheaper than Hubspot and new features are being added all the time - so that's a positive I guess and the support team are helpful/responsive.

Nachteile

Just feels clunky - the synch between emails is hit and miss in terms of how long it takes for them to appear in Ebay - also the fact that against an individual, company, deal you can't just see a complete list of all emails or other updates (from anyone) in one simple date ordered list is really frustrating - I think this is what the "activity" tab is probably trying to do but certainly isn't there yet.It could really do with some quick exports too for where you have got a groups of contacts, companies or deals that you just need to quickly get out into a csv for some other work - perhaps you can do this but it's not obvious Also colleagues have told me the campaigns/broadcast elements are no way near as good as hubspot and also the calendar/task list element needs more work.

Vorteile

I believe that its a value-for-money product. All those small startups who wish to use Hubspot but can't due to its enormous pricing can simply go ahead with Engagebay tool, as it provides all features (even more than Hubspot) in affordable pricing, along with all tools.

Nachteile

Engagebay can create a free integration with free version of Hubspot, so that a user can also use free Hubspot for marketing purposes.

In Betracht gezogene Alternativen

ConvertKit, ActiveCampaign, Freshsales, SendGrid, Mailchimp, AWeber und HubSpot CRM

Warum EngageBay CRM gewählt wurde

Zoho CRM charges money for each feature. For e.g. for forms, it will charge you money. for extra contact storage, it will charge you money, etc. Its not value for money

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu EngageBay CRM

Engagebay was good in following 1) pricing 2) Value for money 3) features, 4) USPs 5) Supporting Sales team 6) Comprehensive Marketing Automation & CRM tool 7) Perfect fit for small business

Vorteile

Email marketing, social media integration and automated publishing are a must have for my company

Nachteile

Customer services need to be more available and timely in responding to clients

Vorteile

I chose Engagebay for its ease of use with the CRM and email marketing and liked that I could have an all-in-one system. It navigates well with my business Gmail account. I love that I can integrate a template into my gmail account. It is also easy to synch a new contact from Gmail into the CRM,

Nachteile

I wish it would completely interface with my Gmail account, but you have to have a Gmail business account for that. Otherwise it's pretty perfect

Vorteile

The easy way to have all in one and the complete set of functions

Nachteile

By now none, I need to use for a while and see, but by now is easy.

In Betracht gezogene Alternativen

Zoho Desk

Vorteile

I love that it has so many tools critical to nurturing my leads and closing sales.

Nachteile

Missing some integrations, but you can still achieve it using Zapier.

In Betracht gezogene Alternativen

Salesforce Sales Cloud, monday.com und HubSpot CRM

Vorteile

Customer Support and Ease of Use........

Nachteile

Some lengthy database functionality .......

Vorteile

Found a very good customer support. My couple of issues were resolved realy fast appreciate same.
Easy to use tool, workflows and automations are easy to set up and very useful

Nachteile

Additional email purchase is very very expensive. Would love this tool and blindly recommend to all of my community if additional email purchase can be reduced.
One additional functionality which can be very useful for business can be scheduling a batch job to run workflow or automation on specific date and time or with specific frequency like daily or weekly.
In forms phone number field need to be improved - country code should be captured correctly associated with main phone number

In Betracht gezogene Alternativen

ConvertKit

Warum EngageBay CRM gewählt wurde

More functions and features - single crm tool with most features

Zuvor genutzte Software

Jira

Gründe für den Wechsel zu EngageBay CRM

Click funnels is very expensive - but landing pages are awesome will switch to click funnel for landing pages once I have budget Convertkit is very good for email marketing - but engagebay offers full crm solution which both product does not have. Engage bay email functionality is very expensive so will look for integration with convertkit in near future.

Vorteile

The software is fantastic, but even better is the customer service. When integrating CRM, it makes a company very dependent on a platform as it is not easy to migrate to another and it will take weeks to adjust all settings to what you like. But I can say, if this is the direction Engagebay is going (as far as I see now) then I will be on board for many years to come!

Nachteile

You have to buy email credits, which I understand in some way, they have also costs to send mails. You have to warm up you mail account. But what Engagebay did very well is integrate mail services from for example Amazon and others. It is some work to set it up, youtube is your friend.

In Betracht gezogene Alternativen

Zoho CRM, ActiveCampaign, Copper und HubSpot CRM

Warum EngageBay CRM gewählt wurde

I was client from The Netherlands, but I experienced the worst support ever. Arrogance, already in the beginning [sensitive content hidden] was only interested in big clients, not the ones with 1 or 2 licences. I tried to get my account supported to USA, as they seem much better and more client friendly, but catsone.nl is an agent, who acts like he is the founder of the software. In real life he is just a dj in mini disco's who got the rights to be agent for catsone.com. Be aware.. software is good, but has really little functionality and if you ever need support, run away! ;)

Gründe für den Wechsel zu EngageBay CRM

Many platforms I have looked at. But integrations are mostly not as good, or the price is insanely high. Think about Hubspot. If you want to get broke, go there ;) Active Campaign is a great platform too, but limits users or you have to pay a lot more. The price and quality relation for Engagebay is the best!

Vorteile

Very simple to use marketing suite, linked with database, automations, repository, sales management... you name it it probably does it.

Nachteile

Task management is a bit weak but they constantly improve.The stats dashbo

In Betracht gezogene Alternativen

HubSpot CRM

Warum EngageBay CRM gewählt wurde

Monday was not a great CRM, but is an awesome project management tool.

Zuvor genutzte Software

monday.com

Gründe für den Wechsel zu EngageBay CRM

Cheaper and more flexible

Vorteile

- Smart and user-friendly interface
- Incredible functionality
- Highly cost effective
- Instant customer support
- Encompassing Marketing and Sales management, all in one
- Great storage capacity for contacts, images, etc.

Nachteile

Perhaps some optimization of contact management, other than that nothing really.

In Betracht gezogene Alternativen

Capsule, Zoho CRM, Insightly, ActiveCampaign, Pipedrive, Bitrix24 und HubSpot CRM

Zuvor genutzte Software

Pipedrive

Gründe für den Wechsel zu EngageBay CRM

Better functionality, fair price, more capacity

Vorteile

EngageBay has a number of features that can be easily deployed once you're past the initial learning curve (like all software).

Nachteile

Some features are clunky but the team is always willing to hear feedback. They've implemented several features/upgrades/changes/updates based on chat conversations with them.

In Betracht gezogene Alternativen

SugarCRM und Salesforce Platform

Gründe für den Wechsel zu EngageBay CRM

Easy to deploy, no long-term commitments, no 3rd-party consulting companies required, integrates with popular telephony providers.

Vorteile

The software is nice to use some features are pretty self-explanatory, but there are some features that are missing maybe adding like a module based system where you are able to create and customize modules to your liking, which our previous CRM system was able to do wish there was a function like so.

Nachteile

Some features are missing, or are under development but the current ones available are fine for now but as the industry grows your CRM should be able to adapt otherwise it's not good

Vorteile

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

Nachteile

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

Vorteile

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Nachteile

There are parts that are slightly clunky (like email sequences), but nothing too bad.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Warum EngageBay CRM gewählt wurde

Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.

Zuvor genutzte Software

Keap

Gründe für den Wechsel zu EngageBay CRM

Engagebay is far more budget friendly, which is important for our startup.

Vorteile

Tailored to our needs, often more robust than anticipated, and simply works. When it doesn't, support is quick to correct and help.

Nachteile

UI/UX needs improvement in terms of user feedback and overall usability. A save button should save, not redirect you to another page to start all over again. Some features should be marked BETA because they clearly are, while the core ones work well.

Vorteile

Quick and easy to use. All very easy.
It has everything we need (integration, mail automation, sales automation, lead generation, Android and Ios apps, support ticket e chat for visitors, etc...).

Nachteile

It is not possible to program post social (at the moment you can only monitor your profiles, although technical support has assured me that it is in their roadmap).

Maybe the pricing model needs to be improved by including web analytics per user in the basic version and offering a monthly block of "no branded" emails.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, ActiveCampaign und Lead Gen & CRM (formerly SharpSpring)

Zuvor genutzte Software

Lead Gen & CRM (formerly SharpSpring)

Vorteile

All-in-one platform: EngageBay offers a suite of integrated tools for marketing, sales, and customer service, streamlining business operations.User-friendly interface: The platform is designed to be intuitive, making it easy for users to navigate and adopt the software quickly.Affordable pricing: EngageBay provides cost-effective plans suitable for startups and small to medium-sized businesses.Automation capabilities: Automation features help save time and effort in repetitive tasks, improving productivity.Email marketing and CRM integration: The platform seamlessly integrates email marketing with customer relationship management, facilitating efficient communication.

Nachteile

Limited advanced features: Some advanced functionalities found in more robust platforms might be lacking in EngageBay.Learning curve for complex automation: Although user-friendly, setting up intricate automation sequences may require some learning.Reporting and analytics: The reporting features may not be as comprehensive as some other specialized analytics tools.Customization limitations: Customization options might be restricted, limiting businesses with unique needs.Scalability concerns: Larger enterprises with complex requirements may outgrow EngageBay's capabilities over time.

Vorteile

Well I tried several CRMs which include ZOHO CRM PLUS, AGILE ENTERPRISE, and Hubspot for a while.

Most CRMs have same functionalities but when it comes to pricing its way different. Engagebay has everything which Agile, ZOHO, Hubspot has but at a fraction of the cost.

When you are running a digital business you probably have thousand of leads or contacts who you want to nurture and with limited contacts you cant do miracles. Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well. Therefore, you should try this since it has everything which a high end CRM has but at fraction of the cost.

I would highly recommend EngageBay to use.

Nachteile

Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well

Vorteile

It has a lot to offer, from using it to manage sales, to social scheduling to sending email campaigns and reporting. It is a one-stop-shop for all your needs. I can also see that they're constantly working to improve it and add more features which is fab.
Their customer service via the chat box is great too, you never have to wait for support, there is always someone on hand.

Nachteile

There are some aspects that I struggle with a little bit, such as not being able to check the personalization on an email campaign prior to sending it. The social scheduling side has been a little clunky for me too.

Vorteile

The set-up has been incredibly easy compared to other CRMs I have worked with. It was very easy to import contacts and sync with Hubsport. Also, to sync our Outlook calendars. I also love how intuitive the interface is. The UX is exceptional compared to other CRMs I've used. The marketing campaign features are easy to use with all the features of a MailChimp/Pardot. The customer support has been extremely good, with either immediate answers or fixes within 24 hours, but we've encountered very few issues.

Nachteile

More international payment options would be good - it was a little challenging for a small business from Australia. Also, an automatic save would be helpful. The number of times I had to restart the appointment link process before I realised I need to manually Save every step before moving on to the next!!

Vorteile

I like that I can streamline and automate repetitive tasks and processes which saves time and effort. Love the integration with WordPress and the other apps that can be integrated. I use the CRM, Marketing Automation, Workflow Automation, Appointment/Calendar Management.

Nachteile

I believe the Landing Page builder is not of the quality that is required and needs some work, particularly around ease of use and responsive design. It works - but could be a lot better
I also think the same about the Newsletter design.
Would love to have a Quiz feature or more complex form capability.