SurveyMonkey Erfahrungen

4.6
Gesamtbewertung
Bewertungen

4.6
Gesamtbewertung
Bewertungen
Mehr Erfahren

Nutzerbewertungen im Überblick

Über SurveyMonkey

SurveyMonkey ist ein cloudbasiertes Umfragetool, mit dem Nutzer Umfragen erstellen, senden und analysieren können. Nutzer können Umfragen per E-Mail versenden und auf ihren Websites und Social-Media-Profilen veröffentlichen, um...

Mehr erfahren

Funktionsbewertungen

Preis-Leistungs-Verhältnis
4.4
Funktionen
4.5
Bedienkomfort
4.6
Kundenbetreuung
4.3

Nutzerbewertungen zu SurveyMonkey durchsuchen

10’033 von 10’033 Bewertungen
Sortieren nach:
Ingeborg
Ingeborg
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 10.8.2023

Mehrsprachige Umfragen zu erstellen ist fast unmöglich

Nach Abschluss unseres komplexen Service (Überseeumzüge) bekomme ich durch Survey Monkey hoffentlich differenzierte Rückmeldung. Dies soll uns helfen, unseren Service weiter zu verbessern.

Vorteile

Das Umfragetool ist sehr gut und nützlich, und es ist gut erklärt.

Nachteile

Die Methode, eine CSV-Datei zur Übersetzung zur Verfügung zu stellen, klappt in der Praxis gar nicht. Diese Option ist unausgereift. Siehe oben.Dazu kommt: es gibt KEINE Hotline, die hilft, das Problem zu lösen.

Cem
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 5’001–10’000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 9.1.2023

SurveyMonkey als Nummer 1

Perfekt, um einfache und auch komplexe Umfragen durchzuführen.

Vorteile

SurveyMonkey ist sehr einfach zu bedienen, hat viele Funktionen und einen exzellenten Kundenservice. Jegliche Umfragen auch mit komplexen Fragenverzweigungen sind einfach bereitstellst.

Nachteile

Mehr Designoptionen und Benachrichtigungen wären interessant.

Felix
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 5’001–10’000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
Nicht verfügbar

3
Bewertet am 8.1.2023

Große Zielgruppe

Vorteile

Wir können in jeder Zielgruppe ausreichend Teilnehmer über die Software gewinnen und so valide Ergebnisse erhalten.

Nachteile

Eine ausgiebigere Einführung wäre wünschenswert. Alles alleine herausfinden verlangsamt die Prozesse enorm.

Die besten Alternativen zu SurveyMonkey

FAIBREY
FAIBREY
  • Branche: Landwirtschaft
  • Unternehmensgröße: 5’001–10’000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.7.2020

Data Collection and Analysis Master

It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Vorteile

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Nachteile

The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

In Betracht gezogene Alternativen

Alchemer

Gründe für den Wechsel zu SurveyMonkey

SurveyMonkey is simple to use and it had great interface. It also runs frequent promotions that enable us to save.
TERILYN
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 3.10.2024

Survey Monkey still the best

Vorteile

Great question bank, grades your survey for best results, able to send matrix questions.

Nachteile

It is more expensive than other options but worth it .

In Betracht gezogene Alternativen

XM for Customer Experience

Warum SurveyMonkey gewählt wurde

Not enough functionality, does not offer help with good questions.

Gründe für den Wechsel zu SurveyMonkey

I liked the UI for beginners and for team use.
Azreen
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
3

2
Bewertet am 11.10.2024

Review of Survey Monkey

Average satisfaction - was not so useful in recruitment and hiring for specialized posts.

Vorteile

Easy to use with targeted assessment questions for generalized topics.

Nachteile

It lacked company-focused or job-specific assessments.

In Betracht gezogene Alternativen

monday.com

Gründe für den Wechsel zu SurveyMonkey

Ability to generate a variety of surveys under one board and analyze responses for meetings and assessments.
Roderick
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 14.7.2024

SurveyMonkey is a simple win

Vorteile

SurveyMonkey gives you easy access to a survey creator to present to the desired individuals to get the answers you need. It's easy to use on the user's end also.

Nachteile

I haven't run into any issues regarding SurveyMonkey. It's simple and they don't complicate it. That's the path they need to stick with and keep on winning.

Priya
Priya
  • Branche: Unterhaltung
  • Unternehmensgröße: 5’001–10’000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 14.10.2024

Good tool for carrying out Surveys

I have used SurveyMonkey almost in all of my career, it’s very basic and easy to use and implement and I have had fun, the customizable templates have been great too

Vorteile

Simplistic approach and easy to use and distribution

Nachteile

Though recently some new features with color schemes and themes have been introduced but some are very tacky and not professional enough.

Ashley
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 1.10.2024

Quick and Efficient

I’ve used it for quick school/family polls and it’s been quick and efficient to use.

Vorteile

User friendly, both to create surveys and use them

Nachteile

Comes with ads, can’t predict what they may be

In Betracht gezogene Alternativen

XM for Strategy & Research

Gründe für den Wechsel zu SurveyMonkey

Easier to use! Survey Monkey requires less trial and error to create a presentable and user friendly survey.
Daniel
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.9.2024

Excellent software for collecting feedaback

It was a wonderful experience, especially it was one of the very first providers of such service and being able to get the online feedback that was automatically reported on was at that time groundbreaking.

Vorteile

It was a first software I used for getting feedback from my colleagues and clients and it worked perfectly.

Nachteile

I did not like when SurveyMonkey stopped their free tier service and all subscriptions became chargeable.

Carolyn
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.10.2024

An easy and simple survey platform

I have used Survey Monkey for 3 years now and have been very pleased. It gets the job done quickly and makes my surveys look very professional. I am very happy with the platform.

Vorteile

It makes creating surveys easy and simple. The platform is very intuitive and has multiple options that I hadn't even considered but now can't live without.

Nachteile

I wish that it had a spell checker. If it has one I haven't found it. Sometimes I feel like the laid out steps are a little redundant but overall the steps do help you not miss anything.

Verifizierter Rezensent
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 17.10.2024

Easy vs not so easy

Vorteile

The easiest way to get a survey to those that use your company.

Nachteile

Nothing negative comes to mind when using this app

Cynthia
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 23.10.2024

Easy Engagement with Members

Our overall experience with SurveyMonkey has been positive. We return to its platform on a regular basis when seeking input from our members.

Vorteile

SurveyMonkey provides a quick and simple means of creating surveys to engage with our members. The user interface is clean and attractive and therefore promotes response from our audience.

Nachteile

The format in which questions can be framed is sometimes limiting but an effective solution can usually be developed.

Verifizierter Rezensent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 10’000+ Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 16.6.2019

Benchmark Solution for Survey Creation Comes with a Price

I've had nothing but wonderful experiences working with Survey Monkey. Whether it be the ease to make professional looking survey with from scratch or using their amazing library of temples, the effortless collection of responses from your surveys whether they have been posted on your website or or embedded in social
Media platform, or the dynamic looking reports you can create literally with a push of a button, this a wonderful yet slightly expensive survey solution .

Vorteile

This is hands down the best and comprehensive survey creation, tracking, and monitoring Solution out there, and there are many to choose from. Others might feature some gimmick that can't be found within Survey Monkey, but none of the others come with such a robust set of features and tools.

Nachteile

It's not cheap. And don't go expecting to get back with a free trial or limited plan, unless who want to be frustrated? From utilizing their amazing library of templates to monitoring any size volume of responses to utilizing their recruiting and panel services when you're short on time but need results, you want to make sure to not cheap on the plan select.

Alex
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 23.9.2021

Advance Survey creation and collection software at a reasonable price

SurveyMonkey met our required needs, which was running a semi-anonymous internal survey for approximately 100 employees. The survey in question was large enough that it could potentially take up to an hour to complete and we were able to make full use of the built in skip logic to allow the submitters to avoid entire sections that did not apply to them. The cost was also extremely reasonable for what was being offfered.

Vorteile

SurveyMonkey offered all of the features our company required in order to run a employee supervisor satisfaction and evaluation survey at a reasonable price. Our primary requirement was the ability to run the survey semi-anonymously so that we could track who responded to the survey without linking response data to a particular submitter and SurveyMonkey handled this perfectly. Additionally the ability to use survey logic allowed us to design the survey in such a way as to save the submitters time by not exposing them to portions of the survey that were irrelevant to their position/location/circumstances. The pricing model was extremely flexible which was a huge benefit as we only needed to run a few small surveys over the period of a single month, so not being required to sign up for a year saved us a significant amount of money.

Nachteile

While most of the features are easy enough to use that a none technically included user could handle most of the creation, issuing, and analyzing process there were some areas that required our IT personal to provide advice and assistance. Mostly this was due to the language used to describe certain features not being intuitive enough. While most things were very straight forward the skip logic and collector logic required some experimentation in order to fully determine how they would behave since we found the descriptions to be to ambiguous.

In Betracht gezogene Alternativen

Sogolytics

Gründe für den Wechsel zu SurveyMonkey

SurveryMonkey offered the best compromise between price and features for us. The survey that was being run was a employee evaluation of their supervisors and thus our human resources needed to make sure that every employee only submitted the survey once, but also that the information submitted could not be linked back to a particular employee so that they would not have to worry about facing retaliation from a supervisor over their feedback. Traditionally we have used paper survey to accomplish this but decided to attempt to use a more high tech approach to reduce data entry times on both the submitters part and on human resources who would need to manually enter the results into a excel sheet. Free solutions such as Microsoft and Google forms could have met our needs in terms of survey creation but did not offer a robust enough collection solution to ensure both anonymity and user verification. Since our company has extremely limited needs for running survey's more expensive solutions such as SoGoSurvey and Microsoft Dynamics were also quickly removed from consideration. SurveyMonkey provided us with the ideal middle point of price and feature to meet our needs.
John
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
2
Bedienkomfort
4
Kundenbetreuung
3

2
Bewertet am 31.3.2021

This monkey see what this product does for other so this make this monkey do too! 🙈

It's definitely a platform that has a lot of pages and features to it but if you're not paying for a package then you're probably going to be very disappointed because it is simply for quick results from both internal people that you are serving or your customers. There is some ability to customize the survey by putting your own brand or logo on it so that it looks more appealing to those who are you're sending it out to, however, it does have its limitations and could definitely improve in this arena.

The biggest problem with the product is that it's doesn't allow you to go as in-depth as if you were to use Google Forms, for example.

Vorteile

The part that I like most about SurveyMonkey is that the developer and user interface are extremely easy to use. I am able to make a survey for either my group or for other teams that I worked with in my company and I feel like this has helped me work much more efficiently because I'm able to get a sense of how people are feeling towards various projects or procedures that we have put in place in recent months.

I also use SurveyMonkey for my customers from my private business that I run apart from my position as a quality manager and it has given me incredible insight into what my customers want and need from me or what I could be doing better.

Nachteile

The part that I dislike the most is that SurveyMonkey is very limited in terms of the depth of knowledge that you can obtain through surveys. By the way, if you are using the free user interface, you are not able to really collect and analyze your data as good as if you were a paying customer for it.

In Betracht gezogene Alternativen

Pointerpro

Gründe für den Wechsel zu SurveyMonkey

Most people are more familiar with SurveyMonkey and I wanted people to want to open up the survey and do it, not discard it because they didn't know what they are receiving.
Doug
  • Branche: Essen & Trinken
  • Unternehmensgröße: 501–1’000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
2

5
Bewertet am 7.12.2020

Survey Monkey - Needs some improvement

Technically this is a great product but the customer service and support side of things is just awful. At one point it felt like a ghost business. If there is a phone support number I could never find it. Email response takes days and sometimes weeks. Use the product but hope you do not need support.

Vorteile

Nice customisation available. Applying our own branding was fairly easy. Completing a survey as a user feels slick and snappy.

Nachteile

I needed to deploy this via API. To get the survey results relied on Webhooks. That took me awhile to get right. What I truly found frustrating was the cap on API calls (500). To lift the cap meant taking our account to a commercially unacceptable price. Five times our existing plan to double our API. Calls. In addition it took weeks to hear back from customer service. They only got in touch after I went public on Facebook.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu SurveyMonkey

More options to inject responses back into our application. And we needed to tie responses back to an individual customer.
Gina
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 5’001–10’000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.8.2019

Best way to conduct a survey!

Our pta uses survey monkey before fundraising to determine what kind of participation we can expect (candy sales, fall gala, school fair??) and then ask for input after the money has been raised. Every two years we have an entirely new student body and membership. Every few months, we ask for input and love using survey monkey because it’s just so easy to use!

Vorteile

I love that I can create a survey, send it out to hundreds if not thousands of recipients, and react to the results.

Nachteile

I find some of the infrastructure limiting. I’d like two or three part questions sometimes but I’m not always able to set up if/then scenarios.

Cole
  • Branche: Konsumgüter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 16.4.2020

The Leading Survey Software on the Market

Overall, we are very pleased with how SurveyMonkey helps us successfully tackle a wide array of tasks. The product is so incredibly customizable which allows it to be reconstructed to help us with everything from weekly surveys to determine lunch orders for employees, to satisfaction surveys, to focus group surveys, to product questionnaires, and more. The greatest value SurveyMonkey provides any business is time-savings. The product makes survey creation, distribution, results tracking and collection, and analyzation quicker than any manual labor or combination of other softwares.

Vorteile

Much like with any product or software, ease of use is the most important pro because it defines the entire user experience. SurveyMonkey's ease of use and compatibility with a variety of systems and softwares earn the product an A+. After a few login's and explorations of the software, it quickly becomes apparent that the design of this product is well-thought out and strategic. The flow from between pages is simple, looking for and finding tools is intuitive and you're often time able to find things on your own. To add to what has already proven to be an A+ software, the incredible amount of customization that can be applied to surveys and their results analyzing make SurveyMonkey that much more impressive. The software is so versatile that we've successfully used for Marketing, Product Development, Human Resources, Accounting, and more.

Nachteile

More than any other product or software I have ever reviewed, SurveyMonkey has the fewest cons. Truthfully, from our experience with the software, there really are no stand-out cons that we've been unhappy about. When having to thoroughly consider all aspects of the product, I'd say the greatest con is the cost of the product. We operate on a business plan that charges per user with a minimum requirement of 3 users per plan. I'd like to see plan options with preset amount of users that would offer better rates. The cost of the Personal Plans are much much worse and mostly require annual payments versus monthly which locks you in for one year and I think the lack of flexibility there is SurveyMonkey's biggest upset. I'd hardly ever consider their use for personal at their current costs.

Edward
  • Unternehmensgröße: 1’001–5’000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 10.1.2018

Professional Survey Creator

Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.

Vorteile

The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

Nachteile

I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

Grace
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
3
Bedienkomfort
2
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 27.8.2023

A versatile tool for collecting, disseminating, and/or digesting any desired data

Overall, survey monkey, has a TON of very valuable uses and is generally user friednly for all levels of experience both on the user side as well as with those developing and deploying their products. The features that allow for real-time data collection with the ability to report that data live, have been crucial in my workplace. I hope these in-the-moment capabilities will continue to increase the ability of all workers, to hold those in power accountable, as well as allow for the demand of responsiveness at the time those responses are needed. :)

Vorteile

I appreciate the range of access to their products, that comes at no cost! aka the features that are Free :) I don't use their products enough to warrant a paid subscription, so being able to create a survey occasionally has been great for a committee I'm on, within my organization. Also being able to use polls to gauge real time reactions to changes within our workplace has helped drive pushback to undesired policies and also increase engagement of co-workers from seeing our peers wrestling with similar feelings/concerns, as they are happening.

Nachteile

As a user of a couple survery's that were sent to me from partner agency's - outside of my organization (which I tried to respond to while using my work computer & email) I could not tell if my response had been submitted at the end of the survey. One was to register for a training and the last page of the survey monkey registration questions was very confusing as to whether my information had been processed successfully and if I was in fact done with the registration form. I tried to re-enter the information multiple times but each time ended at the same spot. The page included a header on how to create your own survey monkey product but did not direct me on my status or next required steps. I had a very similar experience when presented with an employee feedback survey from a community based organization and I still don't know whether my survey responses were included in that analysis of work satisfaction!

Mary
Mary
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 10.1.2019

Useful, but awkward

Overall, a great option to allow many people to have the desired input at their convenience.

Vorteile

People can use this online immediately. The survey setup user may need a minute to decide how to lay out their survey with the limite options available, but actually creating the surveys can start right away. Respondents don’t have to sign up for anything, which means an excellent response rate.
The survey options allows for open-ended responses, which many other programs do not. You can also limit answer choices, and determine if a question requires an answer or can be skipped.
The program will let you determine if the survey closes out at a certain time, or after a certain number of responses, or after all invited respondents have answered. An email notification updates the surveyor on the status of responses.

Nachteile

An option to rank answers would be a huge advantage, letting the surveyor determine whether all answers need to be included in the ranking. (“Of these 5 entrees, please rank your choices, making an ‘x’ for any that are not options for you at all.”)
A preset “scheduling survey” option would be very useful, especially if it allowed ranking of answers. I personally use SurveyMonkey most often to help set meeting dates, times and locations for professionals with divergent schedules.
It could be much easier to repeat a question in setup so the next question will have the same setup, answer options, an phrasing as the prior. This option would allow quicker & more consistent survey question setup.
I find the current version awkward for sending the survey to specific recipients, moreso than in prior versions. It can be done successfully without too much trouble, but the screens and fields and directives were unclear and not as user-friendly.

Aaron
Aaron
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 1’001–5’000 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 18.4.2019

A Powerful Yet Simple Method to Survey Your Offering

Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.

Vorteile

I'm developing an online retailing presence for physiotherapy and wellness. And I've used Survey Monkey in every step of our company's development. From market surveys of our logo, to product-quality feedback, Survey Monkey was incredibly helpful when it came to acquiring the data we needed to streamline and tailor our offering, and eventual launch.

There are many features that make this software exceptional. Particularly, the design and interface, which is not only customizable, but also professional looking and minimalistic. I think it certainly makes a lasting impression to an audience when your surveys look the part. It also makes data acquisition seamless for both surveyor and respondent.

However, the true power of Survey Monkey is in it's data analysis. Especially when you've collected answers from hundreds and even thousands of respondents. This is where it stands out from the rest. It compiles all of the acquired information seamlessly into a single database. From there, you have an arsenal of tools to analyze the data: pie charts, bar graphs, and scatter plots. You can drill down your variables further to get a deeper understanding of what your market is looking for. And finally reveal statistically relevant correlations between features of your product/service your target market.

Truly powerful stuff.

Nachteile

There is none I can think of. We've used this software since the beginning of our inception and we're continually using it for our many projects.

Sardar
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 24.6.2023

Survey monkey

Vorteile

As a tuition center owner, I always strive to improve my services while enhancing the learning experience of my students. This is where Survey Monkey comes into the picture, as it is a simple and effective tool to collect feedback from students, parents, and staff. Survey Monkey's customizable templates created using research-based questions help me create detailed survey questions that are relevant to my tuition center's objectives. It provides easy distribution options to collect responses from a vast audience, and with their reliable reporting features, I get a comprehensive analysis of the collected data, which enables me to make informed decisions for the center. Overall, Survey Monkey is a powerful tool I rely on to ensure my tuition center is meeting the expectations of my stakeholders.

Nachteile

While Survey Monkey is an excellent tool for tuition center owners to collect feedback, it comes with a few disadvantages. First, the free version is quite limited, and the paid version can be costly for small businesses. Secondly, the platform requires users to have an excellent understanding of their survey requirements, and their templates may not cover specific queries. Thirdly, the platform doesn't provide much customization beyond the colors, font types, and logos that can be used. Finally, the anonymity of participants might lead to dishonest and inaccurate feedback, which might not be helpful in getting a clear picture of the tuition center's performance.

Tonico
  • Branche: Schreiben & Editieren
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.8.2020

Easy to use, great results.

With SurveyMonkey, I can create surveys and collect the opinion of my clients about my business. Also, I can generate questions to understand the client's needs. With survey create on SurveyMonkey is easy to study your target public and clients. You can also conduct academic research using their feature of the targeting audience. I am a researcher, and I am a respondent on SurveyMonkey. They are a great company to do a partnership, so I believe SurveyMonkey is a powerful tool to help businesses around the World understand their clients and study the market.

Vorteile

SurveyMonkey is a great tool to connect your clients with your business. They have a simple layout, and it has many tools to help you create a survey. Also, the shape of the questionary is clean and easy to understand. For this reason, the respondents can give their best opinion about your business. The free version has almost everything you need to create high-quality surveys, and the price of the year subscription is a good deal because of this, I highly recommend SurveyMonkey.

Nachteile

I like less of the block of the feature of added your company logo in the free version. You can't put your logo on your survey if you have only the free version. I think the feature company logo added to the free version will attract more partners to SurveyMonkey because the partner will feel more confident and encouraged to spread their brand, and the partnership with SurveyMonkey with their public, clients, and respondents.

10’033 Bewertungen