Nutzerbewertungen im Überblick
Über JivoChat
JivoChat ist ein Business-Communications-Tool für E-Commerce-Unternehmen. Das Tool bietet Live-Chat, E-Mails, Anrufe und Facebook-Messaging in einer Omnichannel-Anwendung. Nutzer können Live-Chat auf ihrer Website implementieren...
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- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great solution for the website
Jivochat helps us get more leads
Vorteile
Integration with other business apps CRM, mail etc.
Nachteile
Would like more configuration options for some features
In Betracht gezogene Alternativen
Zoho SalesIQGründe für den Wechsel zu JivoChat
Price / functionality- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A tool that we can't live without
Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.
Vorteile
I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.
Nachteile
I would like to start seeing more integration possibilities with different platforms, and share of information.
Gründe für den Wechsel zu JivoChat
Best option- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Find ANYTHING else
I wouldn't recommend them to anyone. HUGE waste of time
Vorteile
Easy to use - until you need help - then they vanish
Nachteile
While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!
Gründe für den Wechsel zu JivoChat
ease of installationDie besten Alternativen zu JivoChat
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
JivoChat a well established chat and support tool
Vorteile
JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.
Nachteile
Brand removing is not available for my subscription
In Betracht gezogene Alternativen
LiveAgentWarum JivoChat gewählt wurde
They are closing down the service.Gründe für den Wechsel zu JivoChat
It is more costly to add extra agents- Branche: Biotechnologie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great service
It has been pleasant.
Vorteile
Capabilities of software to store common knowledge.
Nachteile
There is not an assistant program for when live agents are unavailable/
In Betracht gezogene Alternativen
tawk.toWarum JivoChat gewählt wurde
twice. Recently (last year)Zuvor genutzte Software
tawk.toGründe für den Wechsel zu JivoChat
Ease of use, overall cost, accessibility.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
JivoChat is easy. Super duper easy
JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!
Vorteile
Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!
Nachteile
There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
My experience using JivoChat
JivoChat has made it very easy for my business and agency clients to communicate with customers.
Vorteile
Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.
Nachteile
JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Simple, easy integration chat application
almost ready-to-use online chat widget application.
Vorteile
you need very low effort to setup and integrate the web widget to our self developed applications.
Nachteile
it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Overall a good multichannel system
They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on
Vorteile
I like that is stable, it has desktop and mobile apps
Nachteile
Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great Options to keep me on track
Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.
Vorteile
The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.
Nachteile
The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Táticoo e JivoChat - Parceria de sucesso
Muito satisfeito. Principalmente pela parceria e Programa de Afiliados.
Quando os clientes precisaram, sempre utilizamos JivoChat em nossos projetos.
Vorteile
A flexibilidade da ferramenta e as integrações.
Nachteile
Hoje em dia, com o grande foco em Tempo de Load e Web Vitals a ferramenta de chat pode influenciar negativamente esses resultados. Mas não tem outro ferramenta de chat que resolve bem tudo isso.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Integration.
Vorteile
I appreciated the integration with other software.
Nachteile
The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long.
Antwort von Jivosite
Hey, Daryl! Thanks for taking the time to write us a review and thank you for the positive feedback, we really appreciate it. We wish you the best in your business and we're always here to help when you need us.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ótima ferramenta de comunicação
Ele nos ajuda bastante em vendas mais complexas, que necessitam de conversa e ajuda aos clientes.
Vorteile
A ferramenta proativa e a possibilidade de interações personalizadas.
Nachteile
O recurso de geolocalização dos usuários falha bastante.
- Branche: Übersetzung und Lokalisierung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
JivoChat - One of the great (even the best) software
Vorteile
Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible
Nachteile
There is no option to use one account in different desktops.
But I understand the reaseon
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
JivoChat Best Tool To Increase Sales
Vorteile
JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever
Nachteile
smooth fast easy & professional best service in cheap price
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
JivoChat is a great option to chat with your users
Vorteile
Jivochat is an affordable and great tool to use on your website and social medias to talk with your clients/users.
Nachteile
The mobile app has some trouble to make calls
- Branche: Musik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Live chat that helped me have better sales
Vorteile
This tool helped me increase my sales through my website at the moment I installed it on my website.
Nachteile
Don't keep the chat history more than two months
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Jivo helps keep phone lines open
Vorteile
I like that I can respond quickly to a client without the need for a phone call.
Nachteile
The ignore button doesn't stop the notification from dinging constantly.
Antwort von Jivosite
Hey Emily,
Thank you a lot for your review and your feedback!
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
I love Jivochat
Vorteile
I found the chat accidentally, while searching for the system which would show better that our website had an online chat. I am very satisfied with jivochat, it is definetely one of the best.
Nachteile
I am using free version now, we are 4 agents and the price is a bit above our budget.
Antwort von Jivosite
Hey Tamari! Thanks for taking the time to write us a review and thank you for the positive feedback, we really appreciate it. We wish you the best in your business and we're always here to help when you need us.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Software, Great Support
Vorteile
The skin for end user on our website and how is easy to set up it.
I also love Chat support, the JivoChat agents, SOLVE your problem, and understand completly your question before reply.
Nachteile
Honestl speaking it's a bit confusing the back end, to understnad difference form chat, channels and offline message, online message
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Jivochat
We are able to answer prospective guest questions with ease. I like the customization and the easy ability to turn it off, when we are unable to chat.
Vorteile
The ability to customize and provide the look and feel of our website.
Nachteile
It meets my needs, so there are no cons.
- Branche: Rundfunk
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
JivoChat
Vorteile
I like most about JivoChat is that its easy to use.
Nachteile
I dont like the fact that when a customer is typing you can see it before it is done. its kinda annoying.
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
user friendly
user friendly. good price value. flexible plan.
Vorteile
user friendly and it's easy to train our non-IT user
Nachteile
sometime has system outage due to server/software update
Antwort von Jivosite
Hey Alex,
Thank you so much for your feedback and review.
Our server and software updates are already always a procedure to better serve our customer needs. Although we work hard to not have many of those outages and we keep to don't have it so often, sometimes is necessary to make JivoChat the best product for you.
Thank you again for your feedback and we are more than happy to have you on board and loving JivoChat just as much we do.
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Work tool
Vorteile
its a great tool for grabbing customers
Nachteile
you may upset people when talking to the
