SpamTitan Erfahrungen

Vorteile

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Nachteile

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

Vorteile

Price is extremely reasonable for the service they provide. The competition has slightly more features but they offer them at 3 - 5 times the cost per user, which is in no way justifiable for the benefit (if any). Very easy to setup and offers great flexibility in how emails are filtered for different users.

Nachteile

One feature that is currently missing that our previous spam filter solution had was the ability to whitelist and blacklist email address and domains directly from the mail history report.

Vorteile

Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get.

Nachteile

The following lets it down:
1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better.
2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured but had no idea Spam Titan was blocking it.
3. It can fail to deliver to the endpoint mail server, but doesn't report whether the email was successfully delivered or not just that it passed or didn't pass the spam listing, you have to go into the actual email and look at the headers.
4. Would be nice if there was a encrypted SMTP relay too that could scan email going out. Haven't had a compromised laptop or email account but could see how this would help.

Vorteile

Lots of features, really easy to install, support is fast to answer

Nachteile

Some features are not easy to deploy / use, documentation helps, but could be more complete, at least support is friendly and fast to respond

Vorteile

The product was really easy to setup and is intuitive.
It basically does exactly what it is supposed to once setup and we have not experienced any issues with the product other than from our side setting up the various bits of DNS txt correctly :-)
As expected it takes a while to learn our email patterns so initially there were some delays with some inbound emails due to Grey-listing as it waited for resends to recognise good email, this was improved by playing with initial grey list settings.
Overall we are very happy with the product and we have had no complaints from any users, which is always a plus.

Nachteile

At this point there are no parts of the product that we are unhappy with.

Vorteile

Ease of use, once set up, only minor additions/deletions needed

Nachteile

Does not allow all attachments to be viewable in the console before release.

Vorteile

They take a multi-tier approach to filtering email that keeps unwanted emails out.

Nachteile

They provide many ways for users to manage their quarantine, allow lists, and blocklists but it could benefit from a more robust outlook plugin that makes it even simpler.

Vorteile

Protecting and securing my email account from spam and spoof email has very effective using SpamTitan. It has really avoiding my inbox bombarded from uninvited email. The quarantine report and the whitelist let me to unblock the incoming email if its were falsely unblock. It has serve me well and keep a peace mind from all the spam email.

Nachteile

One of the least thing that i like is the notification is not consistent at all. Sometimes it will notify me for a list of email that are block, and sometimes the notification won't even shown. The customer support is slow in replying ticket, and has been ignored for weeks without any response. Other than that, everything else is great.

Vorteile

The software are easy to use and efficient

Nachteile

There is a long time between the updates in the software, this is both good and bad.

Vorteile

Our business requirements on features and graphical interface performance including the price made for us the decision.

Nachteile

Some basic Features necessary for Enterprise environment is not given out of the box.

Vorteile

The software was great in terms of user interface and usage.

Nachteile

The daily report of spam or something with held was to long of a delay. What killed this software for me is when our founder had a false positive email he waiting for (plane ticket) and he didnt get it till next day causing him to buy another ticket at the terminal. Our sales reps would get their reports of potential clients that had their emails blocked by the system the next day which was also very bad for us.

Vorteile

-Very easy to set up. Can be done in a few hours.
-Support is hands down the BEST to deal with. I make many support calls in a year and hate dealing with most companies but when I have an issue and have to contact TitanHQ I assume my issues will be resolved quickly the first time I contact them because it usually is.
-Reporting is fantastic

Nachteile

The interface is a bit clunky it probably could use a GUI refresh
There are a few settings like RBLs that would be nice to be able to be set per each domain but are global.
There are a few common 3rd party commercial RBL's that are not included but make a noticeable difference. Because SpamTitan is so affordable the added cost is not an issue but it would be nice if Titan HQ could license them directly.

Vorteile

After going through a fairly simple setup, SpamTitan just works. It does a great job of stopping most spam and has a small number of false positives. It is also pretty easy to set up notifications on any blocked emails to ensure that proper capture is occurring. One side feature that I really like is using the web interface to see what emails have been allowed through. Using that information, when a client calls and tells us they sent an email that we didn't get, I can immediately look on SpamTitan to see if the email reached our servers at all. This allows me to very quickly determine if an email that never reached us was blocked on by our servers or prior to reaching us at all.

Nachteile

If you change a filter in the web interface to return too many records, the site will sometimes hang.
I have sent in questions for support once or twice, and I do get a reply very quickly that the staff will address my question, but I often never get a response after that.

Vorteile

Easy to implement
Great support
Month to month, no long term commitment
Has all the features I needed
Good user interfaces, both admin and general user
Little user training required

Nachteile

Support is out of Ireland, so there is often a lag in response
Billing has been a bit difficult to sort out, 3rd party billing company
Mail logs only kept for about 30 or 45 days, I would like 6 months available

Vorteile

It's cheap, except the thousands of dollars you spend upfront, price per user is relatively low. It works decently, but as spam becomes more sophisticated it is less and less efficient every month.

Nachteile

Stupendously lacking in features. The UI is old and outdated. Software development releases almost NEVER come out. We might have had 1 last year. Your supposed to have regular security updates every three months. We are lucky if we get one a year. To get the lastest base of FreeBSD, I have to rebuild the appliance from scratch! I run pfSense and FreeNAS, both on FreeBSD. When they update, the upgrade the entire OS. You need developers.

Vorteile

Spam filtering and reporting work as they should. Customer support is great.

Nachteile

Encryption and Archiving could be easier to deploy and manage.

In Betracht gezogene Alternativen

Proofpoint Email Protection

Warum SpamTitan gewählt wurde

Cloud based and more affordable

Gründe für den Wechsel zu SpamTitan

Price

Vorteile

My inbox can get pretty busy after a long day of meetings. If I don’t manage to clean them, it can clog up my emails. Once I go through these emails, I notice that majority of it is spam and junk which I don’t personally need. Blocking and moving to my spam folder is time consuming and I could do better things with that time. SpamTitan captured me from the moment I tried it and has never failed me so far. I can now manage my inbox and know that I don’t have to deal with malicious threats.

Nachteile

Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.

Vorteile

Overal the software does a good job in stopping spam messages and there are not too many false positives. It's espicially easy to sign outgoing emails with dkim, also if you have multiple domains on your mailserver.

Nachteile

The software looks a bit outdated, could be more modern. It's possible to authenticate agains an AD server, but I would love it if it would support smtp authentication with local username and password. We have deployed the software on our own hardware. It's logical that it's licensed against a maximum number of users. However, it was crazy expensive if we wanted to add another cluster server, while not serving more users.

Vorteile

This really solves my spam problem. I've used barracuda in the past but it was too expenisve for a small company like myself. SpamTitan is the perfect solution. Easy to set up and use.

Nachteile

I wish you had an option where I could resell SpamTitan on a "per user" basis. Then I could sell spam filtering to some of my clients.

Vorteile

Integration was easy, post sales team ensured all the steps were taken correctly and it is highly effective.

Nachteile

The layout is slightly dated and reminds me of older software like Magento's backend. Graphs could be flashier and there could be more of them, but these are minor things for me. However, they may matter more to others.

Vorteile

We were looking no for an on premise solution. This was by far the best we found.

Nachteile

Sales can take a while to get back to us for renewals

Vorteile

This product has a lot of customizing options, which I like. For all of our customers, we have absolute control over the spam filtering system. The environment is steady, which is critical to our clients and us. When we were setting up our environment, the support personnel was accommodating. They responded quickly to emails and reached out to help us when we needed it. The spam detection system is excellent, far superior to other products we've used.

Nachteile

Learning the environment and configuring it to my needs can take some time. That's is to be expected in a situation like this, especially when we are dealing with very advanced tools or features that SpamTitan has provided.

Vorteile

Ease of use, the high percentage of spam caught the first time!

Nachteile

It has worked so well over the past year that I have forgotten the amount of time it took to initially set up our account. In reality, initial setup was so easy to do that I cannot say that I have an Cons to refer to.

Vorteile

A very good anti-spam filter with a lot of options. Suitable for any mailserver (I use it with a linux-based mailserver, but you can use it with Exchange as well). From time to time upgrades are available. These updates are running smoothly, I never had problems with it. We use spamtitan for 5 years now, we had only one actual problem during this period. That problem was solved quickly by the spamtitan helpdesk.

Nachteile

As from version 7, they've replace Kaspersky anti-virus gateway by Bitdefender. In my opinion, Kaspersky had a higher virus detection and worked better. There is also an extra free anti-virus gateway "Clamav", but that one I had to disable because of some troubles.

Vorteile

I like how it keeps a history so if someone isn't sure if an e-mail is safe, we can check it on the back end for them. It does a good job filtering out the spam.

Nachteile

I wish we could have the daily digest sent out more then once and we could pick what additional times. Even thought it has a link at the bottom of the daily digest to check your quarantine anytime, a lot of people ignore it. We also here that their previous spam vendor would 2 times a day so. I think that would be a big help since people don't think to check it on their own halfway through the day.