Nutzerbewertungen im Überblick
Über ConnectWise ScreenConnect
ConnectWise Control ist eine cloudbasierte Betriebsmanagementlösung, mit der technisches Personal Fernunterstützung bieten, Fernzugriff erhalten und Fernsitzungen durchführen kann. Die Lösung fungiert als Treffpunkt für technische...
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
There is no better solution
I can remote into my clients PC's for support or have unattended connections to servers for maintenance and monitoring. Saves time (not travelling to client location) allows me the freedom to work from anywhere
Vorteile
-Works very well.
-not resource heavy
-multi platform
Nachteile
-Nothing I can really think of.
-This is my go to application for rmm.
- Branche: Einzelhandel
- Unternehmensgröße: 10’000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Excellent Remote Access Solution with Room for Improvement
Overall, I have had a great experience with ConnectWise Control. It is a reliable, secure, and intuitive remote access solution that has been great for accessing a remote computer from anywhere. The only downside I have experienced is the occasional slowness of the connection and the lack of features in the mobile app.
Vorteile
ConnectWise Control is an excellent remote access solution that makes it incredibly easy to access a remote computer from anywhere. The software is very reliable and secure, and the user interface is intuitive and easy to use.
Nachteile
One downside of ConnectWise Control is that it can be a bit slow when connecting to a remote computer, especially if the connection is not very good. Additionally, the mobile app could use some improvements to make it easier to use.
- Branche: Computer-Hardware
- Unternehmensgröße: 10’000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
It is simple to access the server with ConnectWise remotely.
Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.
Vorteile
Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.
Nachteile
There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.
Die besten Alternativen zu ConnectWise ScreenConnect
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A Comprehensive Remote Support Tool: ConnectWise Control
Overall, ConnectWise Control is a great choice for businesses looking for a reliable and secure remote desktop support tool. The intuitive interface and customizable features make it suitable for a variety of business needs.
Vorteile
ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.
Nachteile
ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent Remote Control/Access Platform
We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in providing this support as it allows us to easily connect to our clients and step them through their problems.
Vorteile
We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.
Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.
Nachteile
The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.
Warum ConnectWise ScreenConnect gewählt wurde
We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over.Gründe für den Wechsel zu ConnectWise ScreenConnect
Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Personal Experience with ConnectWise Control
It saves me travelling costs as I don't have to be on site to repair or provide support to my clients, thus saving me money and time.
Vorteile
Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin
Nachteile
the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting
Gründe für den Wechsel zu ConnectWise ScreenConnect
I chose it because of its rating, reviews as well as price. It is very competitive and affordable for me personally.- Branche: Gewerbeimmobilien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ConnectWise is a fantastic tool to remote in and help employees
Vorteile
How easy it is to access other computers using Connectwise. It's really nice to run PowerShell scripts on it remotely as well using #!PS command before it. You can also segment groups so other people can only see their specific employees. What is also nice is installing updates for Connectwise remotely by using the reinstall command.
Nachteile
It's a bit pricey compared to other alternatives that we looked at.
Gründe für den Wechsel zu ConnectWise ScreenConnect
I felt for the price and features, Connectwise was the best alternative we could've choose. I still feel like it has been for 2+ years.- Branche: Anwaltskanzlei
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Quick and Easy to use
Honestly, It's great and works really well!
Vorteile
I liked how quick and the different types of features offered.
Nachteile
There are times when it's slow to connect to the website.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Increases connectivity and problems
Vorteile
ConnectWise Control is useful software, It helps to guide other people, and it resolves many problems easily which looks very giant, It smooths the process of working and removes barriers to other cities and offices. It has uncountable benefits I really love to use it, Another app has bug issues but it has nothing.
Nachteile
ConnectWise Control has proper screen sharing and access tools, It increases the quality by giving its updates and customer support, The interface is clear and significant to understand, The one thing I just want is some free tools which are accessible.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Connectwise Control
Vorteile
Great resource for remote access to users systems as well as backstage to make changes and adjust settings without the user being able to see them.
Nachteile
more scripting support would be apprecaited
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ConnectWise Control Review from Experience
I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide.
Vorteile
The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.
Nachteile
I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.
Warum ConnectWise ScreenConnect gewählt wurde
Our company utilized Logmein Rescue, not specifically Join.Me. The pricing was actually cheaper with Connectwise and the product was far superior at the time. I had a lot of experience with Connectwise and I was more effective with my personal version of it than our staff was with the Company product so we ended up making the switch.Gründe für den Wechsel zu ConnectWise ScreenConnect
I have used a lot of remote access software. When we finally decided on Connectwise it was between Teamviewer, LogMeIn, and Connectwise. We currently still utilize Remote Support/Bomgar for a few clients, and we have utilized RealVNC for some specific use cases within our client's networks. Splashtop I have used personally along with Teamviewer and RemotePC. I was able to integrate the Connectwise API to work with our internal support monitoring tool. This allowed a simplified remote launch experience from within our existing application.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ConnectWise Control - Amazing Remote Support Utility
Over CW Control has been a game-changer in how our company delivers remote support to our clients. It has allowed us to operate more efficiently and gives our techs the tool they need to provide awesome remote support. Since we have started using it we have not even considered looking for an alternative tool.
Vorteile
Connectwise Control is an easy to use software that allows our company to provide remote access and remote support to our clients. The software was extremely easy to setup and configure and get running. Once it was set up and running it just works. It is the fastest remote access tool we have ever used. It connects to sessions in seconds, not minutes like some of the other remote access tools out there.
The layout of the software is great and make navigation for our techs and also the end-users simple. The built-in toolbox and remote file transfer also are dead simple to use and always work. It allows us to copy a file over to a desktop we are supporting, or to copy need diagnostic info back to our techs computers.
Control includes multiple options for 2-factor auth which is a must these days for tools like this.
Nachteile
The least liked portion of Control is that support is not always easy to get a hold of and sometimes does not always have the best solutions or fixes during the initial support engagement.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Mostly Great
Overall, the software works basically like it should. There are some problems, but every software has it's issues. I would like to see some new features such as responding to online clients requests via our email so that I can respond to customers without having to lot into the system. On the same note, I would love to see that when a customer requests to open a chat, that the dialog box would include the user's AD/username and or ask the customer for a name, phone and email to start a chat so that we know specifically to whom we're talking to when a chat is started. I would recommend this software to other IT providers that do not have healthcare customers and I would recommend to ScreenConnect to have an attorney and engineer thoroughly read the aforementioned laws to properly implement and good healthcare product (HIPPA, the EMRA, ACA and Medicare).
Vorteile
The software is fairly easy to use, intuitive and easy to deploy with the hosted option. The newer features to look up currently installed Software, the latest error logs and full specs with SN is used almost daily in our computer.
The notes feature can glitch from time to time, but is a great way to track notes on customers when I'm doing a large batch of updates. I use it to track updates I've started so when I come back to it I know exactly where I left off which isn't necessary for our internal documentation, but is a great note pad tool right in the program.
Along the same lines, we use the Notes feature to leave pertinent information for specific devices such as construction equipment computers that can not be turned off without notice and who exactly to contact with their name, numbers and email address to ensure employees have easy access to this NECESSARY information before accessing the computer remotely.
Nachteile
My least favorite problem with this software is the customer service. We came across a bug over the past few months and when we called in were basically told that the problem was essentially end user error, which is ironic since we've used the software going on 5 years now and we are extremely familiar with the ins and outs of both the software and basic troubleshooting since, ya know, that's our job... Technical support was down right rude when they weren't understanding the issue and when I finally talked to a senior technical engineer for ScreenConnect, I explained the problem and was given an answer of "I could see why this would be confusing to the last agent" but they agreed with me that there was no reason for the agent to be rude or dismissive just because he couldn't understand the abstract bug. We have yet to solve the bug, but I don't necessarily blame the Senior level Engineer, the bug is just very hard to reproduce.
The one other hugely important disappointment with this software is that it is not ACTUALLY HIPPA, the EMRA, ACA and Medicare compliant. We have talked with Senior Engineers and the sales team and while they boast about the software being HIPPA compliant, I asked a how exactly they comply with the basic requirements, non-negotiable terms, and when pressed, ScreenConnect doesn't actually have proper compliance. We have therefore not installed the software on any of our health care clients which wastes a lot of time.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Simple, Easy to use
Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.
Vorteile
Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled
Nachteile
- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.
In Betracht gezogene Alternativen
Zoho DeskWarum ConnectWise ScreenConnect gewählt wurde
Connectwise offered superior features and a better implementation of remote control services vis-a-vis Java than older models like Kaseya which used and installed VNC on workstations.Gründe für den Wechsel zu ConnectWise ScreenConnect
Connectwise's product is just enough what you need for facilitating remote sessions without much of the overhead of complicated help desk CRM setup. With Control, login, generate a link, open the link on the target PC, and the agent installed and registers easily. Agents (MSI) should also be available to deploy via Group Policy as well.- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great product hamstrung by its new owner.
Screenconnect was great, when it became Control I really wanted the features of Automate. It was purchased by ConnectWise and now every single thing is too complicated and requires a lot of clicking. If you have a single task you preform all day every day by all means automate it and set up scripts but for me ConnecWise asks too much uniformity from my clients and cannot be adapted in the ways I do business.
Vorteile
Super simple deployment and management. But that's all but gone.
Nachteile
ConnectWise the company. I hated every interaction with them. Imagine a single client who has several companies. Connectwise deployment folks said I could not support them the way they needed support. Imagine working with the same independent contractor on several shared clients, ConnectWise can't do that either. Want to support key people outside of their organization, find something else. Every single thing you want to do has to have a huge amount of setup to make it happen. I just wanted software that I was as flexible as I am and this is not that. Stay away.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Nice tool
Remote support for setting up ERP software.
Remote consultation or meeting
Vorteile
Customer portal and operator portal are awesome. Very easy to tag the remote device and group them by customer
Nachteile
No support for silent installation. Sometimes our customer requires support and the portal is complicated for him so we launch the installation through our ERP software but sometimes the customer cancels the installation.
Gründe für den Wechsel zu ConnectWise ScreenConnect
Customized end user portal. And whitelabeling the client captions . You can brand the exe file.- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Efficiency of Connectwise control App
Overall, we would highly recommend this software as it offers excellent performance even when dealing with complex systems. It also boasts an impressive array of features such as team collaboration portals and self-service options designed specifically for customer facing scenarios that make any help desk process more efficient. Aside from its reliable infrastructure security measures enabled by cutting edge encryption protocols, Connectwise Control app is one of the most competitively priced solutions out there on the market today making it ideal for small businesses too!
Vorteile
Connectwise Control is a powerful remote support software application from ConnectWise that helps businesses increase efficiency, reduce IT costs, and provide superior customer service. Its features include automated file sharing, real-time session monitoring, access to inventory systems for licensing compliance data, workflow automation solutions including scripts and macros for repeatable processes, as well as multi-level technician accounts with custom privileges. The platform also offers various integrations compatible with popular ticketing systems such as ServiceNow and Microsoft Dynamics CRM among many others making it easy to manage tickets and requests quickly. The user interface makes navigation straightforward concisely categorizing options into intuitive categories so users have easy visibility of settings menus when using the app. Additionally there are two mobile applications (iOS & Android) available specificially designed for technicians which allow them quick responsiveness while on the go In summary Connectwise Control provides an excellent blend of helpful tools in one place plus its host of smart integrations make this competitively priced solution appropriate regardless if you need remote tech helpdesk or simply looking prove your customers great services without increasing operational cost
Nachteile
THIS DOES NOT APPLY WITH THIS APP. Connectwise Control is an efficient and effective remote support app. It is easy to use, with a simple interface that allows users to connect quickly and securely with their customers or colleagues through sharing screens or taking control of the customer’s desktop when needed. The Connectwise Control dashboard gives administrators access to information on current session stats, system status monitoring, client feedback ratings and more – giving them full visibility over the activity in their service desk history logs so they can better identify trends
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
This used to be an awesome product for tech support. Now it is just great.
Support staff is always professional. But the way they get information from us and use it as to features on the product and what we like and dislike was really poorly done.
Vorteile
I *used* to like the "Toolbox" till they broke it.
Ability to reboot computer and stay connected.
Screen drawing.. but that is bittersweet as the feature was VERY BADLY written. Whomever wrote, clearly did not use it to try and talk someone through something on their computer.
The ability to dynamically group computers by client and tags is AMAZING!!! I love that I can code searches for my groups.
Ability to rename computers.
See how long computers have been off-line
The plugin system that allows me to greatly enhance the way I interact with the interface.
Ability to create user accounts and control their security. (Still waiting for ability to limit how many connections they use)
The fact that I can run it off my own server is AWESOME!
Nachteile
I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Just pick it from the list... have it download to C:\SomeFolder and then open that folder and all the tools were there. I could clean viruses, restart the computer, go back and continue. That is no more though. After I bought the software they changed it. Now the tools download to the users "Documents" folder. The users get mad at me for digging through their "Docuemtns" folder to try and find "my folder" where the tools download too. It is hard to get to the folder. It is impossible to set exclusions on the virus shield because the folder name changes as it in the users profile. If they have bad internet or I leave a scanning tool running a long time, lose connection, the folder is removed and so are the tools. I have to start all over. This software SUCKS NOW! They completely changed it. The worst part is... they did not have too. They could have easily let it continue to work the way it was and given us some toggles and variables to control its behavior. Bad programming really. They say this app was written by techs for techs.. I think that may have been true once. Not any longer.
Lack of hotkeys... To move between screens and clear the screen drawing.
Inability to set the color of the screen drawing.
No button to set "Auto" sizing on the resolution.
"Acquire Lock" feature never seems to work.
I would list more but I am out of space.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Went from good to AWESOME when we ditched our old remote software for ScreenConnect!
Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further.
Vorteile
We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast).
It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.
Nachteile
There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.
Antwort von ConnectWise
Hi Peter, thank you for your helpful feedback on ConnectWise Control! We value your partnership with us and are delighted to hear how well Control works for you and your company. A couple things I wanted to mention for you to know: we value your feedback on having the ability to launch Control on your desktop, and we are actually working on having that functionality for Control partners in the near future! I also wanted to mention that you actually have the ability to turn off the preview mode! Here's the documentation with further detail: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Restrict_or_remove_the_screenshot_preview
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Fantastic product - always improving
Fantastic. Overall it's features, pricing and security is unbeatable in the industry.
Vorteile
We've hosted our on Control server and it is super easy to install and maintain.
Using the software to provide remote support has never failed because they provide multiple methods for creating connections for all operating systems.
The web interface provides basic information about the connected computer but you can download and install plugins to gather information about processes, services, events and software.
The screen snapshot is large enough to see if the computer is in use and small enough so you can't read what's on the screen.
Through the web interface you can customize a number of things like icons, labels and branding.
Through the server config files you can customize a number of other settings.
You can create temporary sessions just for one-time remote support or install the program for on-demand remote access.
On-demand remote access can be organized in session groups for easier management and security
Users can be created and assigned to specific session groups.
Access and commands can be audited.
While a session is connected a time line is kept to help troubleshoot connectivity issues.
Nachteile
The price to purchase screen connect was reasonable for a small business. When it was purchased by Connectwise the price to purchase it out right was quadruple the original price. If you have 100 plus machines to support then divided across the 100 machines is still cheaper than a comparable product. But if you only use it for temporary sessions it is hard to justify. However, Control is bundled with Connectwise Automate so you get Control for nearly nothing when subscribing to Automate.

- Branche: Telekommunikation
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ConectWise - let me help you...NOW!!
Without this most valuable tool, I would not be able to help our customers when installing their O365 and telecommunication tools easily. We are able to set up multiple unique logins and email each and every one of our customers and users and see when they are on all from a single pane of view.
Vorteile
Customized URL, Windows, and iOS compatible, easy to use console whereby you can send CTRL-ALT_Delete command and easy to switch and control multiple screens.
Nachteile
I would love to see it evolve and use WEBRTC technology in order for the end-user not to download the executable file.
In Betracht gezogene Alternativen
Zoho AssistWarum ConnectWise ScreenConnect gewählt wurde
PricingGründe für den Wechsel zu ConnectWise ScreenConnect
We use both- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ConnectWise Control, Easy To Use Remote Control and Support Tool
Overall we are very happy with the way Control works and the value it provides to our business. It is one of our must have and our go to support tool.
Vorteile
Connectwise Control is one of the easiest and fastest remote support tools I have used. It allows us as a team to provide on demand remote support to end users without having to have a agent installed on their computer. Works great for connecting to personal laptops and workstations. The agent is easy to install and the web interface is easy to navigate for end users. The options for sending a remote support agent to an end user include a link, an email, or a direct download package which is very helpful for getting end user's online.
The client itself is the fastest remote support tool I have used. Once the agent is installed, either a persistent agent, or for on demand support, connection time is usually less than a second. The client provides great options for display scaling, color depth, clipboard support, and a really useful file transfer tool and toolbox. We store our most used support applications in the toolbox that provides our technicians instant access to their most used tools.
Nachteile
The only part of the software we currently sometimes have issues with and like the least is the way that Control uses the display driver. This sometimes results in slow connections into servers with Matrox graphics cards and doesn't allow us to adjust the resolution of servers that are running without a monitor.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1’001–5’000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Robust Remote Management Software, But Background Software Can Be Slow
I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software.
Vorteile
I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them.
I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise).
Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.
Nachteile
When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best remote control software out there, period!
We used Log Me In Rescue for years, paying $500+ a month. We've used TeamViewer, gotomeeting, join.me and Splashtop. We switched to ScreenConnect over 5 years ago and never looked back. The licensing model allowed us to pay once for a number of concurrent connections without having to worry about the number of techs we have. With this licensing model we can pay for upgrades every few years and still save many times over from what we used to pay for Log Me In Rescue. We run the server on our own hardware, having complete control over who has access to it and from where. When ConnectWise took over the product and renamed it to Control we had no issues. They've continued developing it rapidly.
Vorteile
You can buy a license forever. Easy to install/update the server component. Easy to train new users. Easy to deploy to customers. Has every feature we'd ever want: recording sessions, copy/paste into remote window, unattended access, flexible security settings for different levels of employees, works through UAC prompts (unlike gotomeeting), transfer files/directories to/from remote machine, toolbox to run common executables with one click. Has an API to build additions (we've never had to but it's nice to know we can.)
Nachteile
We were nervous when ConnectWise bought this company (previously ScreenConnect) because they were known for "rent only" products but for now they've kept the option to buy licenses to own. The possibility that one day they could change the licensing model to rent only is the only thing I dislike about using the software.

- Branche: Marktforschung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The ultimate assistance tool
We have instant access to every supported remote machine, both internal and with customers, and it allows us to chat to a customer on the phone, then assist them seamlessly.
I'd recommend the cloud version over self-hosted. It works out to be very cost-effective, and is very fast.
Vorteile
The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature.
The cloud based option is extremely fast, with geo-location options for the nearest cloud location.
Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did).
The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security.
The system also allows remote management of Android devices, which we use to work on tablets at some customers.
Nachteile
A peer-peer option would be nice for performance to local machines, but that's a minor thing.
The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time.
Other than that we haven't experienced any issues or found anything that makes us consider any other option.