NCR Aloha Erfahrungen

Vorteile

Aloha has the capability to handle any concept protype in development then seamlessly transition into multi-units. Reporting structure is best in class with unit level metrics remaining a priority.

Nachteile

NCR Aloha is one of the pricier options which should really only be utilized with multi units. It's too robust and complicated for the average mom and pop place.

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu NCR Aloha

Scalability, fiduciary confidence, security.

Vorteile

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Nachteile

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Vorteile

I liked it a lot in the 80's but now, it's still the same. It's clean and front end easier to use as it always was.

Nachteile

The software is challenging to navigate and is not as easy to use as many of the other systems on the market today. They system is clunky and takes forever to program and input new information for use. Then, the refresh that has to be completed. Outdated program.

There are way too many people and systems involved in the customer service. i3, NCR, Aloha...it's a joke when you need something done and it takes forever to get resolution.

Vorteile

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Nachteile

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

Vorteile

It's the complete package, nothing I can't do, I have always loved Aloha, if you don't have it because you can't afford it, I can understand that. If you don't have it and can afford it...you're just not very bright.

Nachteile

Price but whatever...it is 100% worth it, if it was mine I wouldn't sell it cheap either...support is what you pay for the product, as expensive as it is, is still worth waaaaaaaay more than what you pay for it in percentage of mistakes lost alone! Dial into your number and find the money for it!

Vorteile

Ease of usability for Front of house
Reliable
Industry Standard/ Familiarity
Good customer service if you pay for that service

Nachteile

Outdated software
Limited additional software upgrades
Lack of reporting options/ We use secondary program to generate reports (CTUIT)

Vorteile

Love that I can manage various aspects of my business-from point of sale, to inventory, and everything in between- via a single platform

Nachteile

It does take a little time to get used to all of the different features, and I find it takes a little too much effort to edit/change menu items from the back end

Vorteile

It had a lot of different features. Many options for different reports(ie tax and sales) and customer information.

Nachteile

Once I learned the system it was easy but there was so many steps to get from point A to point B sometimes. Also I used this software at an old workplace and it was all in French. Although it had an English option not everything translated and some of the things that did simply didn’t make sense.

Vorteile

Weekly and summary reports are easy, clock ins are easy to adjust. Having the ability to temporarily disable a menu item is great.

Nachteile

It takes multiple steps to change a menu, and to add items. You have multiple cash out sheets, so it is complicated to count out at the end of your shift

Vorteile

Once you understood the setup and features it was easy to use and train staff on. It was also nice you could create multiple gift cards at once.

Nachteile

It was clunky and hard to integrate with our business that was expanding. When we incorporated more online orders/catering software this program wasn't keeping up to our standards.

Vorteile

The Aloha system is easy to use, easy to update, and is stable.

Nachteile

I would like to see Aloha partner with large delivery companies to develop a seem less software addition for incoming orders. It also would be nice to see Configuration Center have an option for live screen view when you are building out menus.

Vorteile

Easy to use when it is working. User friendly.

Nachteile

New upgrade has a lot of issues and it doesn’t seem like anyone has the knowledge to fix them. Spend way to much time dealing with these issues. They fix one problem and create another.

Vorteile

Aloha is perfect for restaurants industries. I used it at Fatburger at all our store locations. We pulled payroll hours and exported it into ADP easily.

Nachteile

I can't say much about what I liked least about it since I only used it for payroll purposes. However it had over great functions.

Vorteile

I like the ease of use. Even a brand new employee of a company can jump right in and use this intuitive software. Also you can use it as an in house system or could based.

Nachteile

Setting up in house can be more confusing if a restaraunt or store is doing it themselves. Takes a little bit of tech knowledge to setup.

Vorteile

Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient. Cloud based a big plus

Nachteile

Set up is brutal, cost is high, customer service was non existent. System did crash more than once. Wasn't easy to integrate payroll or sales history

Vorteile

I’ve been using this POS system for 4 years and it didn’t take long to understand how it works.

Nachteile

This software will glitch from time to time when pressing certain command buttons.

Vorteile

None that I can think of!!!

Nachteile

This system is very difficult to use for back office input. There is no accounting software that it links easily to. Customer support is not helpful

Vorteile

This is by far the most popular POS system in most restaurants I have worked which makes an easy transition for servers since most of them have used this before. It is very easy to learn and train others on. It can handle all the reports needed with the proper training.

Nachteile

The back of the house functionality has not been as easy to the front of the house to navigate.

Vorteile

Of all of the systems I've used in restaurants, Aloha is by far the most easily learned and widely used. Employees with food service experience are likely already familiar with the interface. Changing items in the menu is a breeze.

Nachteile

I wouldn't say it's the prettiest system, I am not sure if there are newer versions with a nicer looking interface, though. I wouldn't suggest having this screen facing customers (which I often see in restaurants) because of this.

Vorteile

The dependability it provides; rarely does it crash if ever.

Nachteile

complicated to make changes and some features (take out module not well integrated).

Vorteile

Flexibility to cover a wide range of programming needs. Like take out delivery, inventory, age verification, scheduling needs, Etc.

Nachteile

Takes a while do get upgrades and new versions stable enough for local dealer to implement at store level

Vorteile

Honestly it helps managing the big picture of the restaurant using your sales, labor and sales mix to control your shift.

Nachteile

Sometimes support takes a while to get back to you.

Vorteile

A restaurant POS system powerful enough to run an entire restaurant on. Aloha is definitely an easy-to-use software. The core features are designed specifically for restaurant success.

Nachteile

The cost is really the only cons that I could say for the software, however, with that said, you get what you pay for.

Vorteile

I really like the reporting module and its automatic reports

Nachteile

Week inventory management system could use improvement

Vorteile

It seems like a solid system which would be durable and good through wear and tear. Can have multiple units in one restaurant as well.

Nachteile

This product is for too expensive for a small company to use. I made a call to
The company and We couldn’t afford to use it.