Pabau Erfahrungen

Vorteile

The software without doubt is vast but pretty much intuitive. After the initial training all made much more sense and if in doubt I can always watch again the recordings.
What I like the most is the integrated function to make your own marketing campaigns and the loyalty points you can give to your patients when they refer friends, without counting my practice is now paperless and I don't have to take folders with me in different clinics!

Nachteile

I would have preferred if the payment system could offer more methods rather than just Stripe.
This might be something the developers can look into it.

Vorteile

Pabau is intuitive, user friendly and packed with features. We have researched the top 10 practice software programs and it by FAR out ways all the rest. SO EXCITED

Nachteile

We are only in the early stages of use but so far have not found anything that we don't like or can't find a work around for.

Vorteile

The product has a lot of potential, particularly relating to automating routine reminders, etc.
Patient photos function is very useful

Nachteile

There are significant issues around the medical history section, which for some reason cannot be removed from the iPad when a patient is given same, to complete a consent form. I consider it dangerous, that a patient can click into and alter their medical history - that is alter their medical record.
There is no ability to create and email a Word document or PDF from within the system. We are required to use a secure email system for correspondence with GPs and Hospitals, and thus cannot email directly from Pabau. The impossibility of producing anything other than the simplest of letters within the system, owing to the constraints on the Word templates, means that we have to engage a cumbersome of cutting and pasting email content to letters, an utter waste of time. My letter templated are largely pre-populated with content, which I edit and add to as required. Pabau allows me enter text to one point only in the middle of the document, rendering these templates obselete. This is very frustrating as I specifically asked when I interviewed Pabau, if I could continue using my templates as before, and was told that it would be "no problem"

Vorteile

I’ve tried several platforms for managing appointments, consent forms and clinic notes and i felt that they always lacked the marketing aspect. Pabau has everything under one platform and I especially like the client loyalty scheme as I’ve tried loyalty card which didn’t work as client were constantly loosing them to forgetting to bring them. I also like the marketing tool as i had always wanted to create a monthly news letter but didn’t know where to start. Looking forward to growing my business with Pabau.

Nachteile

I would be good if there were bite sized tutorials available on line to help set up the system and also to help clinics make the most of this amazing platform.

Vorteile

Easy integration with my business. The system provides good communication with my clients and saves me time.

Nachteile

Initially the marketing tools were not easy to use as I am not tech savvy, hoowever with the help of the friendly staff I am now able to use it with ease.

In Betracht gezogene Alternativen

TM3

Gründe für den Wechsel zu Pabau

Excellent customer service, very friendly and helpful staff. Modern looking interface. A wide selection of features.

Vorteile

Easy to use when it isn't going wrong but it constantly goes wrong

Nachteile

Constantly going wrong and the customer service team and management do not bother dealing with problems, they just make excuses and blame the user.

Vorteile

Ease of use for patients booking, the automation and marketing capability make life easier as a business owner but also improves the patient journey and therefore satisfaction

Nachteile

some of the user guide links are broken.

In Betracht gezogene Alternativen

Warum Pabau gewählt wurde

for a more capable CRM without th need for separate systems

Gründe für den Wechsel zu Pabau

reviews and recommendation

Vorteile

Easy access for patients and clinicians

Nachteile

A lot of components to wrap my head around

Vorteile

It’s easy to use, functions well and support is extremely good.

Nachteile

There is nothing I don’t like about Pabau as it’s exactly what we need for our clinic

Vorteile

We chose Pabau CRM software to enable our clinic to be 'paper free' as well as enhancing our patient experience with the automation of pre and post appointment information, follow-up reminders etc. Challenging during set-up to create all of the content for our clinic including consultations forms, pre and post aftercare information etc. Straightforward to use on a daily basis.

Nachteile

Set-up was challenging however the knowledge library is very useful for ongoing support.

Vorteile

I like the team behind it they have always been very helpful and responsive. The technology is always improving and I have seen massive improvements in the last year or so which has benefited my business immensely. The training webinars they have are amazing!

Nachteile

Some features are more difficult to get to grips with or don’t work as well as planned. Mostly integrations.

In Betracht gezogene Alternativen

Ovatu

Warum Pabau gewählt wurde

The function to have online consents and a safer and integrated system.

Zuvor genutzte Software

Acuity Scheduling

Gründe für den Wechsel zu Pabau

I was offered a trial by the [SENSITIVE CONTENT] and at the time it seemed to offer the features I wanted and was the best system around.

Vorteile

The integration of various facets of running our practice.

Nachteile

The down times, or the times when it lags significantly, which occur too often. Also, the basic SLA terms are limited, and even the more advanced SLA you can pay for only gives a certain (and fairly small) amount of cover. But of ocurse that wouldn't matter if there weren't downtimes, or slowness.

Vorteile

The clinic appointment platform is very good, as are the medical records form, But taking time to implement, finding some of the system a little complicated

Nachteile

taking time to get used to it, as a practitioner I find some of the software complicated

Vorteile

It brings the team closer together, we love to talk about how awful it is and we can all bond over how it makes little to no sense. A common enemy if you will a frustration and thorn in our collective sides.

Nachteile

I don't think there is enough space in this box! The booking tool is clunky and makes no sense, ideally you would go onto a patient profile then from there should be able to see times and dates etc. Currently you have to select a time slot then the patient name, which highlights that no one who works to create this software have ever made a booking with a client. They change their mind all the time in the booking process, so if they do ask for another date you need to remember their name to re type it in. Makes no sense. The packages should have different tokens - for example a package contains 3 of one thing

Vorteile

Offers a lot of functions

Nachteile

It is unstable and a lot of the functions either do not work or keep crashing the programme.

Vorteile

Functionality and flexibility is extremely good and regular updates and additions means we can advance our business in line with our industry. Overall we can tailor so many elements to fit our operations precisely.

Nachteile

Some key pieces of information - ie telephone number is presented in small fonts. Would like to find a way to adjust this - maybe there is a way and we are missing it.

In Betracht gezogene Alternativen

Vorteile

I like how I can manage the day to day running of the clinic having all the tools and technology at the touch of a button. I also like how visual the software is making it user friendly.

Nachteile

I find the set up very technical which is frustrating because I could get so much more from PABAU. I have been with PABAU since its infant years and there has been numerous updates which we just can’t keep up with. It would be good to speak to someone as email communication is not always desirable.

Vorteile

Pabau has more functionality and flexibility than any other similar product on the market I know of. The customer support is instantaneous through messaging or phone - we always get instant help if we have any issues and the team are polite and try their best every time. The program is also in constant development and Pabau listens and reacts well to development requests, when needed.

Nachteile

The marketing and retargeting aspect of the software can be developed more, but has come on leaps and bounds this past year or so. It is now a very powerful tool for this purpose as well as all it's other great functionality.

Vorteile

The patient calendar is easier to use. I like the fact you can type in a patients mobile when you miss a call and you can then see who has called. The app system is also very good.
The reporting system is excellent and allows for you to do many different reports.
The sms to patients to remind them of their appointment is also a very important aspect and works really well.

Nachteile

It would be more practical on the journey section if it was easier to navigate to the client details. It would make sense if there was a tab that appears when the practitioner enters the pin to access the treatment forms.

Vorteile

I paid for the integration and it was worth every penny. It was so super easy. I had great training at the beginning. The system is so clever and does so much that it's worth the money I pay. As a sole trader it has saved me so much time through automation of so many aspects of my business.

Nachteile

One of the main reason I joined was to be able to process packages of treatment. I can set them up and assign appointments myself from the packages but I am still unable to allow my patients to do so. I take up front payment and, apparently, that is why. I can't understand, why, if someone has already paid in full, they cannot book appointments from the package they have paid for. No one has managed to answer that. I would love a solution to this issue.
I would also like to be able to set my diary up with specific appointments times instead of having to force this by creating off blocks every hour. Creates so much work.

Vorteile

I can record patient notes, treatment notes, photos, voice recording available
Consents can be signed

Nachteile

Complicated menu
Hard to find patient if the name has a spelling mistake
Does not warn of duplicate entries

Vorteile

better than my previous, other than that not much to rave about.

Nachteile

reporting is complicated, nothing adds up? so you never know if you are paying the right commission.

Vorteile

I like the ease of use and colour coded system.

Nachteile

I find that pulling specific reports is not easy and more difficult than it needs to be.

Vorteile

We have had extensive support and direction from the training team to utilise Pabau to its max. I highly recommend the whole team but specifically [SENSITIVE CONTENT HIDDEN]
who has been excellent

Nachteile

Webinars are held live but mainly within working hours of clinic the option to have in an evening so you can have real time question and answer would be great. I appreciate you can watch on play back if you register but this is not the same

Vorteile

This software is an excellent product. Pabau have really thought of everything when creating this software. The features are excellent and extensive and I love how many features are customisable.

Nachteile

The Pabau software is so big that for someone who isn’t an IT specialist it’s been and continues to be a challenge setting up all the features, forms, booking system etc especially as my clinic has a lot of services many of our patients book multiple treatments so I had to setup a lot of forms etc but once it’s running smoothly (it’s only been live a week) I’m hoping it will making my life a lot easier.