Nutzerbewertungen im Überblick

Über BigTime

BigTime ist eine Online-Lösung für Zeiterfassung und Abrechnung, die für professionelle Dienstleistungsunternehmen in Bereichen wie Buchhaltung, Ingenieurwesen, Regierungsverträge, Rechts- und IT-Dienstleistungen entwickelt...

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
4.5
Funktionen
4.4
Bedienkomfort
4.5
Kundenbetreuung
4.7

Nutzerbewertungen zu BigTime durchsuchen

604 von 604 Bewertungen
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Denise
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 15.4.2018

We use BigTime for Professional Services Automation. It is great for our multilevel company.

Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.

Vorteile

BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

Nachteile

the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

Antwort von BigTime Software

Denise,

Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!

We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at [email protected]

Thanks again!
The BigTime Customer Success Team

Beantwortet am 17.4.2018
Jean
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.3.2021

Accounts Receivable/Accounting Manager BigTime Review (Not project management)

The training was really amazing. And the capabilities made it well worth the switch from Productive.

Vorteile

The customization and the ability to track just about anything you want for project management, profitability and invoicing. And the integration with Quickbooks.

Nachteile

I wish more fields were customizable. The handful that they allow you to rename are great, but more would be better! I wish there was a 45 day training session to ask questions that arise after using for a bit.

In Betracht gezogene Alternativen

Microsoft Teams, Adobe Creative Cloud Express und monday.com

Warum BigTime gewählt wurde

Productive was very limited, and the budgeting side was terribly difficult to navigate especially with our high volume of monthly retainers

Zuvor genutzte Software

Productive

Gründe für den Wechsel zu BigTime

I was not part of the research that was done. I was given the final choice to test and work with the sale rep to ensure that it performed the way we needed it to. If I was not happy we would have gone back to the drawing board. But, I know one of our main objectives is to track project profitability and this is so far doing what we needed it to do.
Richard
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 5.2.2023

Powerful time tracking software

Overall, BigTime is a user-friendly software that helps us keep track of our business

Vorteile

With BigTime we never miss a thing, we attend meetings on time because of its powerful time tracking feature. The support team was very helpful while deploying the software.

Nachteile

The software offers limited billing options and some of our billing needs are not met. I hope in the future this software will be updated.

Die besten Alternativen zu BigTime

Robyn
  • Branche: Architektur & Planung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
3
Bedienkomfort
2
Kundenbetreuung
4

3
Bewertet am 26.2.2019

Project Management/Budgeting

As someone who considers themselves tech savy, I am having issues with this software creating more issues than being helpful. The webinars should incorporate more consumer questions or feedback, especially if there are common themes with user questions or issues.

Vorteile

BigTime has the potential to be very user friendly, however, there is a learning process. Not everything is the same. For example, when I run one budget report, submitted time is not included, while in another report it is.

Nachteile

The data does not always auto populate and the software should be able to generate numbers and percents on its own... I should not have to go in and manually input % complete, it should be done on it's on as the team moves forward within the project.

Antwort von BigTime Software

Robyn,

Thanks for leaving this review and letting us know about your struggles and concerns. BigTime's flexibility does have it's downsides and often that comes into play in terms of the learning curve. However, we will have one of our Success Team reach out to you directly and help with these specific issues. In the meantime, definitely take a look at our Knowledge Base (http://kb.bigtime.net/), which has hundreds of articles on things like custom reporting (http://kb.bigtime.net/using-bigtime/using-reports/creating-your-own-reports-in-bigtime/creating-custom-reports/) and creating % complete invoices (http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-percent-complete-invoices/) which auto populates task percentages for you.

We hope this helps, and keep an eye out for an email from one of our Success Team members.

Thanks again,
BigTime's Customer Success Team

Beantwortet am 28.2.2019
Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 17.1.2023

The best solution for workflow management

BigTime is the best software for workflow automation and it is easy to learn. It increases the efficiency of the company, with several features. I recommend bigtime

Vorteile

It is the best service automation software, a real helper that has helped us grow our business with its features. Bigtime makes it easy to manage various custom reports and process payments. Its interface is easy to use.

Nachteile

Since I have been using it I have not encountered any problems as such, it works very well

Scott
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.9.2021

Best thing my company ever did

Now that we have made the switch to BigTime, we have begun to realize how much time was wasted using spreadsheets, outdated time tracking software, a different project management tool for each project. We are saving time and endless headaches.

Vorteile

Prior to BigTime, my organization used a hodgepodge of systems to track time, track expenses, and invoice. Having all three of those in one spot has saved us 40+ man-hours a month. The customer service is also fantastic. Our implementation specialist, [SENSITIVE CONTENT ] is very easy to work with and really knows his stuff.

Nachteile

Coming from a mess of different tools and consolidating into one simple, easy to use tool, it is really hard for me to say what can be improved at this point.

In Betracht gezogene Alternativen

NetSuite

Gründe für den Wechsel zu BigTime

The cost was a large driving factor, but simplicity was really the reason.
Dustin
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 12.10.2021

Enhancing Project Management with BigTime

Vorteile

Tracking time and being able to in real time look at where we stand on each project from a billing standpoint.

Nachteile

We are in the early implementation stages of BigTime, everything currently is an improvement over how we previously operated. No known "cons" at this time.

In Betracht gezogene Alternativen

monday.com und Monograph

Gründe für den Wechsel zu BigTime

QuickBooks Desktop Integration, cost, features, etc.
Assimi
  • Branche: Telekommunikation
  • Unternehmensgröße: 501–1’000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 8.2.2023

Bigtime review. Good project

Fantastic

Vorteile

Best software that facilitates payment processing and its easy to use and user friendly.

Nachteile

I think this software is cheap. But it is not bad

Prachi
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.2.2023

Its accounting and invoicing features, which can facilitate companies' billing.

BigTime appears to be a strong and adaptable time and billing tool that can assist professional services companies in becoming better overall.

Vorteile

BigTime also provides comprehensive monitoring and analytics tools, enabling companies to monitor the efficiency of resources and the success of their projects. BigTime is simple to incorporate into current processes thanks to the platform's integrations with well-known project management and bookkeeping programmes like Salesforce, QuickBooks, and Xero.

Nachteile

Because the platform can cost more than some other time and invoicing choices, it might be prohibitive for some companies. Additionally, some users have complained about difficulties with the platform's customer service, which could be upsetting for companies that require assistance or have inquiries.

Jitendra
  • Branche: Hochschulbildung
  • Unternehmensgröße: 1’001–5’000 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.3.2023

I just had the chance to try BigTime, and I found it to be interesting.

despite the fact that BigTime was a wonderful experience.

Vorteile

BigTime has powerful time-tracking features that make it simple for me to keep track of additional hours, extra, and other crucial data. We can build thorough statistics on the progress of the project, allocation of resources, and other crucial data points using the platform's configurable reports.

Nachteile

The thing I like the least about BigTime is that it may be pricey, especially for smaller companies or people who might not want all of the sophisticated capabilities. I've also reported problems with erroneous invoicing or unexpected expenditures. I have complained about concerns with customer service, such as sluggish response times and useless staff.

Jessica
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 4.12.2020

Lots of Options

Support team is quick to respond and has multiple options to contact them. Account managers follow up frequently.

Vorteile

Ease of timekeeping and expense module.

Nachteile

There are lots of different options to set things up and you need to fine tune what works best for your organization and the other softwares you implement into. Still fine tuning 2 years later to find the best ways to set up projects and tasks for quality reporting. Would like to see white labeling and SSO integrations in the future.

Bettina
  • Branche: Tiefbau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 24.3.2021

Powerful time and expense tracking, budget management, and invoicing software

Vorteile

BigTime is a very powerful time, expense, budget, and billing tracking software. It's fairly easy for employees to track time and expenses and offers powerful reporting capabilities and a lot of customization when drafting and sending invoices. The on-boarding experience was smooth, albeit a bit work intensive, and customer support continues to be extremely helpful and responsive. It integrates more completely with QuickBooks than the software we were using previously, so is helping us cut down on small bookkeeping issues we used to run in to.

Nachteile

We don't find the UI to be the most intuitive, and it lacks any visual images of the data or numbers. The capabilities of the software definitely outweigh these downsides, though.

Rhonda
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
2

4
Bewertet am 6.11.2017

Experience was rough in the beginning. It would be VALUABLE for onboarding to be completed by...

full integration with our financial software - invaluable... there are many great software solutions out there that do what they do fantastically, however they lack full detailed integration with financial software... not Big Time! BigTime allows you to manage workflow and not miss deadlines. You can quickly reassign work, monitor deadlines, track phone calls/messages, assign tasks, view work in progress, allocate work, and also track all financial functions related to this work inside your financial software. No more having to track accounts receivable and client payments in two systems. After spending 8 months with 2 people trying and testing multiple practice management solutions, Big Time was the best and satisfied all of the "critical" requirements.

Vorteile

The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo

Nachteile

The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list.

Sonia
  • Branche: Architektur & Planung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 8.6.2017

The training sessions have been paramount to my success with using the software. Brea rocks!

Ease of use with Quickbooks integrations and lots of customizations for staff

Vorteile

Straight forward navigation on all tabs makes all operations easy. I like that all of the administrator functions are kept fairly simple; there are a lot of great ways to customize almost everything, without being overwhelming to learn. Most customizations are nice since you really only need to set them up once, then make small tweaks until everything is just right. The software will be very easy to train new employees to use. I love that it links to Quickbooks; I have so much less leg work than my previous software when it comes to data entry. So far a fairly smooth transition from the previous software.

Nachteile

While there are a lot of ways to customize the appearance of pages for employees, the invoices are still fairly restrictive. I find it odd that I can't change little things like: justifications (Overall message stuck in the center of the page and I can't indent it lower), and the job name is right justified and continues long names to the next line mid word sometimes; the color or boldness of each text line (ex. I would like the job name bold or larger font and some lines to be in color). I know these changes can be made as a word doc, but then it won't change my template in Big Time.. Second, creating a report to my liking has been very challenging. I need a monthly report for each project manager with an individual detailed overview of each project every month. However, when I have tried to tailor existing reports or make my own I always get an error that my report can't be created. Third, our billing cycle falls mid month and it would be preferable if timesheets and billing could be broken up by custom billing cycle rather than monthly. It's hard to track the cycle with just a weekly timesheet view. It's a change we can work with, but it requires a lot of extra work for the admin to constantly filter in invoicing. Lastly, the character limit on job titles is painfully small. We have a hard time getting all crucial information to fit. It would help dramatically if the job info screen had a place to record the address of the job.

Mary
  • Branche: Öl & Energie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.5.2018

I still recommend this product after having using it for 10 years

Time tracking, expense reports and invoicing all comes out of the same information that is entered in one place: BigTime We use QuickBooks for accounting and the BigTime information flows easily into QuickBooks at a nightly synchronization.

Vorteile

The ease of use and setup, management and flawless connection to QuickBooks to post information and allow us to invoice clients, print and pay expense reports and collect project information in an easy to use project database. Time tracking is a breeze and built in reports allow us to view important information with a few clicks.

Nachteile

That the BigTime monitor is not a service but it requires an account to be always signed in in order to run. I hope it can be converted to a service that we don't have to worry about.

Antwort von BigTime Software

Mary,

Thanks so much for your review - hearing good things from our customers always makes us happy, but hearing good things from our customers from the past decade really makes our year! :)

We're very pleased to hear that we're doing things well in your book and we're going to try really hard to keep doing so and maintain your positive impression of us. Regarding the Sync Manager, it's actually the security requirements of Quickbooks that prevents us from creating a stand-alone service, so as long as Quickbooks keeps their security as is, then our hands are unfortunately tied.

Please do let us know if there's anything else we can do for you, or if we can assist in anyway!

The BigTime Customer Success Team

Beantwortet am 25.5.2018
Kate
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 24.1.2018

Great interface for timesheets and expense reports

Vorteile

I like the intuitive interface that generally does not confuse me. I also like that if I have a specific question, I can typically get it answered quickly through the support team.

Nachteile

1. I would love to have access to timesheet and expense review through the app on my phone
2. I would love a more hands on 'onboarding' process where someone really walked through the interface with Quickbooks for us as business owners

Antwort von BigTime Software

Kate,

First of all, thank you very much for taking the time to submit a review of Big Time - your review means a whole lot to us! We're very pleased that you've had a positive experience with both our intuitive software and our responsive support. :)

Regarding Timesheet/Expense approval on the mobile app, we understand completely and you're not alone - other users are asking too, and we hope to have that feature live as soon as we can. The idea for a Quickbooks centered training is an excellent one, and we'll make sure that we take a close look at adding that option into our On-boarding as well!

We do offer Success Points, which your firm can purchase for additional training about any topic you like (such as Quickbooks' interaction and interface with Big Time) and you can find out more about that here: https://cdn2.hubspot.net/hubfs/442598/Success%20and%20Support%20Content/Success%20Services/Success%20Services%20&%20Points.pdf

Thanks!
The Big Time Customer Success Team

Beantwortet am 25.1.2018
Mike
  • Branche: Outsourcing/Offshoring
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 5.12.2018

Data Visibility And Project Cost Management

Overall, BigTime has been easy to do business with and the software has optimize our back office. The front end time and expense reporting system allowed us to kill static Excel forms and provide our users with a clean modern interface to start the data entry process.

Vorteile

BigTime allowed us to optimize how we track project dollars and hours. In the past we would manually enter the data multiple times to different forms and systems - it was always out of date static information. Now, we enter the data once and have real-time access to project costs and hours. The data flows to invoices, reimbursements, and reports.

Nachteile

Overall, the software is solid. There are a few navigation workflows that can be improved. BigTime is aware of some click stream patterns that result in getting too deep into a project where you need to click back out to the "home" screen to restart a navigation into a project. This happens more on the administration side - the time and expense entry process is simple.

Antwort von BigTime Software

Mike,

Thanks a ton for taking the time to post a review for us here at BigTime - we know your time is precious and we appreciate you giving a little of it to us! We could not be happier that BigTime has made your life easier and allowed you to optimize how your business runs - that is one of the main reasons why we created the software in the first place! Getting rid of those static spreadsheets and freeing your employees up to do their jobs - that's music to our ears!

Please let us know if there's anything we can do to assist you! Thanks again for the review,
The BigTime Customer Success Team

Beantwortet am 7.12.2018
David
  • Branche: Computer-Hardware
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 7.11.2019

Excellent for Engineering Services

I have tried many solutions in the past and I found BT was the best fit for our organization. Very cost effective compared to other solutions. It requires little time to produce reports and the engineers find the UI for entering time easy and fast.

Vorteile

Ability to easily add staff, create projects and budgets
Report generation and ability to export reports to excel for pivot table analysis
Fast online server responses

Nachteile

No ability to import project files from other applications, excel / MSProject
Limited number of levels for sub-tasks

Antwort von BigTime Software

David,

Thanks so very much for posting a review for us here at BigTime. We really appreciate your thoughts and you're sharing them with us. We're pleased to hear that BigTime is helping you easily create staffers, projects, budgets, and reports and that you're getting some mileage from our exporting feature too. Regarding your cons, those are excellent ideas for Feature Requests, so we would definitely suggest that you do so! If you don't know how to submit a Feature Request, you can reach out to your Customer Success Rep, or directly to us here on the Customer Success Team.

Thanks again!
The BIgTime Customer Success Team

Beantwortet am 8.11.2019
bridget
  • Branche: Umweltdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.5.2018

Efficiency that is well worth the money.

Project management efficiency

Vorteile

Bigtime gives us the ability to manage our projects time and expenses more efficiently and work together cohesively as a team.

Nachteile

Although I love the ease of reporting, it is a little messy. Granted I have too many... but I would love to see them identified better somehow in the list. bullet points maybe?

Antwort von BigTime Software

Bridget,

Thanks so much for posting your review - it means a tremendous amount to us here at BigTime - your opinion matters to us! We are most pleased that our software is able to make you and your team more efficient and increases your overall cohesiveness. Those are some of our primary goals, so seeing them reflected in your review really makes our day.

Regarding your thoughts on the presentation of reports - that's a great idea! How about submitting it as a Feature Request? We love getting new ideas from our users here at BigTime and if you would like to do so, simply send an email to [email protected] Please make sure you put "Feature Request" in the subject line of the email and provide as much detail in the body of the email as possible so that we're sure that if and when we implement the feature, it is done properly. Our Development Team examines each Feature Request very carefully.

We hope to hear from you soon - thanks again!

The BigTime Customer Success Team

Beantwortet am 7.5.2018
Carlos
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 15.1.2020

implementation support was lacking

the software is nice, the implementation guy and the support team does not seem to know it well enough

Vorteile

ease of use, sync with Lacerte, cloud, layout and features

Nachteile

Implementation person assigned to us ([SENSITIVE CONTENT HIDDEN]) lacked good knowledge on the software and was vague and unclear on best practices of the software, did not have a full understanding of features, import capabilities, etc. We purchase the data import package and that process was bad, the numbers did not match ours, he just told us the import was done and provided not reports to show the numbers matched. Also the WIP import time was not able to be billed and he pushed us to support.

Antwort von BigTime Software

Carlos,

Thank you for posting your review for us here at BigTime. We sincerely appreciate all of the feedback from our customers and we're glad that you're finding the software easy to use and that our features are working well for you.

We do apologize for your data import related experiences and please know that we're taking your feedback to heart and examining our processes to ensure that our BigTime customers receive only the best training and support.

Thanks again for letting us know. Please reach out if there is anything we can do to help.

Thank you,
The BigTime Customer Success Team

Beantwortet am 17.1.2020
Jennie
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.12.2019

So glad I found BigTime!

We are just getting started with BigTime, so I can't speak yet to the changes it's made for our organization. However, if the enthusiasm my team has displayed about potential benefits BigTime can offer us is any indication, we are going to be very happy indeed! The BigTime sales rep was so helpful, friendly, responsive, and informative while he was walking us through the product demonstrations that I feel like I know the software fairly well even though my hands-on experience with it is still minimal. I think the biggest challenge will just be to get everything configured in a way that allows us to get the most out of it. Based on my experience with customer service, I have no doubt that they will help us over any hurdles that pop up if we need to reconfigure things at a later time.

Vorteile

- Dedicated, personalized customer service.
- Lots of customization options.
- Thorough training process to help us make the most of the software.
- Customers can make requests for software updates or changes, and BigTime is responsive to them.

Nachteile

- The grey, tan and orange color scheme, and I'm only mentioning that because I have to write something in this section!

Antwort von BigTime Software

Jennie,

Thanks so much for taking the time to post a review for us here at BigTime - we value your opinion and the time it took to post the review. We're so pleased that you're finding the software easy to use and widely customizable - we work hard to make it so. We're also very pleased that you found the sales and training process smooth and enjoyable too. Please do not hesitate to reach out to us here at Customer Success if we can help you more in any way.

Thanks again,
The BigTime Customer Success Team

Beantwortet am 11.12.2019
Robin
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
2
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 5.4.2018

System is okay, but doesn't have as many nice shortcuts as our old system.

Vorteile

that it keeps the entries from last week so that we don't have to completely start over each week. It is easy to login to system.

Nachteile

That there are no short cuts for the comments. You can't create custom reports unless you are an administrator - it is hard to find stuff that you entered months ago

Antwort von BigTime Software

Robin,

Thank you so much for your review - we really appreciate the time and the effort to let us know how things are going for you in your BigTime. Regarding the "create report" con below - actually, your BigTime System Administrator can, if they so choose, create a user group which would allow this ability to be assigned to any user. The specific permission would be "Report: BigTime Report Administrator" and if you, as a user, are given this permission, then you can create and edit reports without being a System Admin. Of course, this is ultimately up to your company, however, but the ability to do so exists within BigTime.

Regarding the ability to find things that you entered months ago, we would love the opportunity to speak with you more about this. We might be able to provide some tips and tricks or some best practices that could help in this area.

Please do drop us an email at [email protected] - we'd love to help!

The BigTime Customer Success Team

Beantwortet am 6.4.2018
Phoebe
  • Branche: Bankwesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.1.2019

Outstanding Customer Service

BigTime helps us maintain time for everyone to bill. Setup is easy to sort for reporting.

Vorteile

Software is very user-friendly and easy to learn. Someone is always available to help with questions.

Nachteile

Reporting could use some enhancing. Some numbers come out as dates.

Antwort von BigTime Software

Phoebe,

Thanks so much for posting this review for us here at BigTime - we really do appreciate it! We could not be more pleased to hear that you're happy with both our software and our services, as we work very hard to ensure that you get the very best of both from us! If you're having difficulty with reporting, there are many, many Knowledge Base Articles that you can access for free on our Knowledge Base - here's just one to get you started: http://kb.bigtime.net/using-bigtime/#using-reports

Also, feel free to check out our BigTime Reporting Webinar as well: https://www.youtube.com/watch?v=bS_lGlFvy9o

Please do let us know if there's anything else we can do for you - we're happy to help in any way we can.

Thanks again!
The BigTime Customer Success Team

Beantwortet am 30.1.2019
Stephanie
  • Branche: Tiefbau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.9.2021

It keeps getting better!

I appreciate the live chat feature - support readily available.

Vorteile

The ease of the timesheets is huge! Staff don't find it cumbersome. Then we use the timesheet detail report to show work done for the week on projects. This helps the President see where time is spent and then he advises what projects are ready for billing. The invoicing process is smooth as BT already has time spent allocated for the job and we in put and subcontractors and expenses. So all the information is in one place. The invoice can be approved right in BT and then sent to the client. Payments are logged right into BT and the BEST thing is that client/project information, invoices AND payments are ALL synced into Quickbooks. That was the selling feature for us.

Nachteile

We have just added BigTime Wallet - a feature allowing clients to pay invoices with a credit card or ACH just by using a link. We are just beginning to use it. Today we had some help from [SENSITIVE CONTENT] in figuring it out. I do wish the sales department had gotten us set up with technical support from the get-go. But we are making quick progress, again thanks to [SENSITIVE CONTENT].

Lynne
  • Branche: Pharmazeutika
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 10.10.2019

BigTime - The Good The Bad and The Ugly

On the phone the service department is respectful and helpful, but the problems rarely get resolved. We're told they'll get back to us but it never happens. We just find 'workarounds" or abandon whatever it is we were trying to do in BigTime.

Vorteile

Very user-friendly, easy to jump right in.

Nachteile

Most of the data I need to pull can't be on one report; I have to pull multiple reports and merge them in Excel. This often causes issues with data alignment, etc.

Antwort von BigTime Software

Lynne,

Thanks so much for posting a review for us here at BigTime - we sincerely appreciate the feedback. We are very pleased to hear that you've found BigTime easy and intuitive - we work hard to make it so and are happy to hear that you're seeing that result. Regarding your reporting issue, check out the custom reporting feature as detailed in this Knowledge Base Article (http://kb.bigtime.net/using-bigtime/using-reports/a-tour-of-bigtimes-report-center/bigtimes-report-tiles/) - that might help.

About your resolution issue, I would definitely suggest reaching out to your Customer Success manager to see if they can help. If you do not know who your Customer Success manager is, please reply to this email and we will be sure and get back with you.

We hope this helps,
The BigTime Customer Success Team

Beantwortet am 14.10.2019
604 Bewertungen