Nutzerbewertungen im Überblick

Über BigTime

BigTime ist eine Online-Lösung für Zeiterfassung und Abrechnung, die für professionelle Dienstleistungsunternehmen in Bereichen wie Buchhaltung, Ingenieurwesen, Regierungsverträge, Rechts- und IT-Dienstleistungen entwickelt...

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
4.5
Funktionen
4.4
Bedienkomfort
4.5
Kundenbetreuung
4.7

Nutzerbewertungen zu BigTime durchsuchen

626 von 626 Bewertungen
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Denise
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 15.4.2018

We use BigTime for Professional Services Automation. It is great for our multilevel company.

Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.

Vorteile

BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

Nachteile

the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

Antwort von BigTime Software

Denise,

Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!

We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at [email protected].

Thanks again!
The BigTime Customer Success Team

Beantwortet am 17.4.2018
Denise
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 29.11.2022

Easy entry of time and expenses using Bigtime

Companies who bill their customers by the hour and have different hourly rates for different types of work can benefit greatly from using BigTime. Time and expenses can be entered by employees and reviewed by managers before being sent to the client for billing. It's convenient that you may log your time and expenses from any device, be it a desktop computer, laptop, or mobile phone.

Vorteile

BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date.

Nachteile

The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance.

Robyn
  • Branche: Architektur & Planung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
3
Bedienkomfort
2
Kundenbetreuung
4

3
Bewertet am 26.2.2019

Project Management/Budgeting

As someone who considers themselves tech savy, I am having issues with this software creating more issues than being helpful. The webinars should incorporate more consumer questions or feedback, especially if there are common themes with user questions or issues.

Vorteile

BigTime has the potential to be very user friendly, however, there is a learning process. Not everything is the same. For example, when I run one budget report, submitted time is not included, while in another report it is.

Nachteile

The data does not always auto populate and the software should be able to generate numbers and percents on its own... I should not have to go in and manually input % complete, it should be done on it's on as the team moves forward within the project.

Antwort von BigTime Software

Robyn,

Thanks for leaving this review and letting us know about your struggles and concerns. BigTime's flexibility does have it's downsides and often that comes into play in terms of the learning curve. However, we will have one of our Success Team reach out to you directly and help with these specific issues. In the meantime, definitely take a look at our Knowledge Base (http://kb.bigtime.net/), which has hundreds of articles on things like custom reporting (http://kb.bigtime.net/using-bigtime/using-reports/creating-your-own-reports-in-bigtime/creating-custom-reports/) and creating % complete invoices (http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-percent-complete-invoices/) which auto populates task percentages for you.

We hope this helps, and keep an eye out for an email from one of our Success Team members.

Thanks again,
BigTime's Customer Success Team

Beantwortet am 28.2.2019

Die besten Alternativen zu BigTime

Adobe Creative Cloud Express

QuickBooks Online Advanced

QuickBooks Desktop Pro

Tamara
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 23.5.2023

Small Business Review of BigTime

Overall, BigTime is effective and does what we need it to do. We are happy with it. Customer Support is also really good. They are helpful, patient, and thorough.

Vorteile

BigTime has all the features we need to track time and expenses and automate billing. Forecasting and utilization tools are also great features which allow us to better manage staffer availability so clients are covered and staffer's aren't over worked. Reporting and analytics are very good, though there are some reporting features that could be improved

Nachteile

There are some idiosyncrasies that can get tiresome; date ranges disappear constantly when drafting invoices; there are features that have an adverse effect on rate population if not used properly, some internal functions clash if entered (or not entered) in multiple places, online tutorials could be better, live chat can take a very long time - i have noticed that upgrading to Premier has helped - the wait is now no more than a few minutes.

Kimberly
  • Branche: Tiefbau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 30.3.2023

[sensitive content hidden] was responsive and helpful

easy to use and the chat support is extremely helpful and useful.

Vorteile

ease of use and integration with QBO, invoicing and WIP tracking, easy to train for staff input of TS

Nachteile

slow to add some features that would be helpful for payments. Adding feature to charge client service fees for ACH and credit card payments, allowing us to edit payment post if entered incorrect or if Client over pays to track credits.

Chris
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.7.2019

Excellent time management and customizable invoicing system

We were looking for a solid time management and invoicing system and were hard pressed to find something that was really specific and tailored and not a huge SAP system. BigTime was an amazing find! The system is easy to configure, easy to use and the support has been amazing. We're very happy with the system.

Vorteile

Easy to use, easy to configure, brandable and great support

Nachteile

Wish the documentation for the custom invoices was stronger.

In Betracht gezogene Alternativen

SAP Concur

Gründe für den Wechsel zu BigTime

Better, faster, more affordable and easier to use and setup.

Antwort von BigTime Software

Chris,

Thanks so very much for taking the time to leave us a review here at BigTime! We really do appreciate it and we're super excited that you're finding our software so easy to use, configure and brand! We're also very pleased that your experiences with our Support Team have been positive as well - we work very hard to make sure that is the case.

Please do let us know if there's anyway we can serve you more (or better)!

Thanks,
The BigTime Customer Success Team

Beantwortet am 2.8.2019
Sonja
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.1.2021

Great Customizable Software

In our month of using BigTime, our experience has been wonderful! Our Customer Success Manager is AMAZING! We ran into some logging in issues for a team member and she jumped right on getting it fixed for us! The software has been so beneficial for Project Management in the month we have been using it. We still have a training session left with our CSM at BigTime to learn more features it offers and we cannot wait to learn what else it has to offer!

Vorteile

That it is so customizable from just about every feature it offers.
Easy to use.
Intregrates with QuickBooks.
The white glove service from our customer success manager, [SENSITIVE CONTENT HIDDEN].
All of the report options and customizations
Project Management and tracking on all aspects of a project.
The Knowledge based section for finding information on how to use features.

Nachteile

That you cannot change the Project Fee to say Project Budget. This is just a preferred naming system for our company though, so not the end of the world that we could not change this.

Brandie
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.10.2019

Big Time Review

Overall I like big time.... the customer service is quick and easy to work with

Vorteile

I enjoy the ease of the software and the accessibility for our employees

Nachteile

Setting up the software and getting the syncing to the correct quick books accounts was time consuming

In Betracht gezogene Alternativen

QuickBooks Time

Warum BigTime gewählt wurde

For a better software

Gründe für den Wechsel zu BigTime

The overall ease of the software along with the support

Antwort von BigTime Software

Brandie,

Thanks so very much for taking the time to leave us a review here at BigTime - we sincerely appreciate your feedback! We are very happy that you're pleased with the software and it's accessibility for your employees - we work hard to make BigTime easy to use and it seems like you're reaping those benefits - what could be better?

While it does take a little work to get BigTime setup initially, we do have Customer Support Reps that can assist you with each and every step as needed and we have a Support Team standing by to help too, so please reach out to us if we can help in any way.

Hope to hear from you soon!
The BigTime Customer Success Team

Beantwortet am 4.11.2019
Carla
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.1.2021

Great Experience

We currently use BigTime for timekeeping, invoicing, and project management. The newest benefit that [SENSITIVE CONTENT HIDDEN] shared with us is being able to copy a project instead of having to create it from scratch. Thanks for the tip, [SENSITIVE CONTENT HIDDEN]!!!

Vorteile

Very user friendly! Ease of issuing invoices and ease of timekeeping. Of course, let us not forget the wonderful training that we received from [SENSITIVE CONTENT HIDDEN]!!!

Nachteile

We would like to have a reminder sent to use for invoicing outside of our normal period. However, I understand that [SENSITIVE CONTENT HIDDEN] will discuss this with us further.

In Betracht gezogene Alternativen

BambooHR

Gründe für den Wechsel zu BigTime

BigTime has more of the options that we need.
Dustin
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 12.10.2021

Enhancing Project Management with BigTime

Vorteile

Tracking time and being able to in real time look at where we stand on each project from a billing standpoint.

Nachteile

We are in the early implementation stages of BigTime, everything currently is an improvement over how we previously operated. No known "cons" at this time.

In Betracht gezogene Alternativen

monday.com und Monograph

Gründe für den Wechsel zu BigTime

QuickBooks Desktop Integration, cost, features, etc.
Shane
  • Branche: Tiefbau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 29.12.2020

Project Management Software +

Overall, we have had a very positive experience working with the BigTime team, and the software itself. All of our questions and concerns have been addressed as quickly as they arose.

Vorteile

BigTime is incredibly inexpensive and easy to get into compared to competing software. If you have a dedicated team, you could be implemented in as little as a month. The customer support has also been superb. I have really enjoyed working with the sales and implementation mangers. We decided on BigTime because we needed a Project Management software, and ended up with a slew of other features that has allowed us to cut out some other software subscriptions such as time tracking software.

Nachteile

The only thing I can say we really dislike about BigTime is not having a "clock-in, clock-out" function. Meaning the software does not record the time of day you start and end. Overall, the time tracking portion does not seem as detailed as Tsheets, our previous time tracking software.

In Betracht gezogene Alternativen

SAP S/4HANA Cloud, Dynamics 365 und NetSuite

Gründe für den Wechsel zu BigTime

Mostly the cost and implementation timeline (and it had all of the features we were looking for of course). We knew if this was a product we weren't happy with, we could just switch after a year and not lose out on too much money spent on implementation. You can even pay month to month so there is essentially no commitment.
Jessica
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 4.12.2020

Lots of Options

Support team is quick to respond and has multiple options to contact them. Account managers follow up frequently.

Vorteile

Ease of timekeeping and expense module.

Nachteile

There are lots of different options to set things up and you need to fine tune what works best for your organization and the other softwares you implement into. Still fine tuning 2 years later to find the best ways to set up projects and tasks for quality reporting. Would like to see white labeling and SSO integrations in the future.

David
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.8.2019

Solid Platform for Professional Services Organizations

Automating, improving, and reducing time and cost required to process weekly time and expense. Providing reporting and audit-ability across the entire process with a few button clicks vs having to sort through manual data collection templates.

Vorteile

Overall, we have been very happy with BigTime and its use in support of our field consultants. Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch. In addition, we have been very pleased with the configurability of the platform - just about every time we wanted to do something a certain way, for example how we wanted to display the form for our field's timesheet data entry, there was a way to configure the system to our liking.

Also, we have been very impressed with the speed of the system and the design of the user interface. It's very responsive, easy to use, and everything is laid out intuitively. Also, the Reporting module is very comprehensive and it provides a way to pull data just about any which way one could want. BigTime has also been responsive and helpful in helping to support us when certain custom reports were required and we needed some guidance.

Special thanks to both CSRs for their support with our implementation.

Nachteile

We have no outstanding support tickets currently and we have only seen a few small glitches but once we bring them to the vendors attention there is usually a way to correct it or some type of acceptable workaround. As far as suggested areas we think they can improve upon, one would be having the ability to set up to send specific invoices to multiple customer contacts on the To: line. Another area for improvement is sometimes the bill rate isn’t pulled into the invoicing module consistently so we have to re-enter all the rates in that particular project code.

As far as platform enhancements to make BigTime even better, we have suggested the ability to enhance the Allocations module so a manager can forecast a resource across multiple projects within the same or multiple accounts from the same screen/grid. Today this must be done via clicking into each project in the Project List section which is time consuming and a little clunky. This would be huge for us since we have a number of consultants who work on multiple projects across a given week/month/etc. Another enhancement would be to provide easy-to-pull reports that show a consultants profitability (revenue generated minus cost) across a given date range. This is not currently doable with the platform, but all the data is there since the system maintains both bill rate and cost-level information. We are hoping these items make their way onto the product roadmap here in the relative near future.

Antwort von BigTime Software

David,

First of all, thanks so much for posting this extensive review for us here at BigTime. It is most appreciated and valuable to get specific feedback from our users. We are pleased that you're finding the platform responsive and flexible enough to meet your needs and we are very pleased that both Jeff and Kevin have provided excellent support to you.

Please do reach out to us here at Customer Success if we can be of further assistance in any way - we are always happy to help.

Thanks again,
The BigTime Customer Success Team

Beantwortet am 8.8.2019
Betty
  • Branche: Umweltdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 10.5.2023

BigTime is great for consultants working in a remote office environment.

I haven't worked with other programs, but overall my experience with BigTime has been very good.

Vorteile

BigTime time and expense entry for specific job/tasks is easy for users. Invoice creation using the time and expenses entered is seamless, yet flexible. Once invoices have been emailed to my clients I can easily track my client's activity to ensure that the invoice has been viewed. If my email transmission has failed I get a notification.There are plenty of webinars available to use for self-guided learning. Also, there are live webinars for new users to gain knowledge about BigTime. Reading the blog posts is helpful too.BigTime support has been very helpful if I reach out with any issues. I recently worked with [sensitive content hidden] for over an hour to solve an issue. He was very patient and was determined to solve my problem during our call.

Nachteile

There are a few hiccups with taxation for Canadian users. BigTime has been working on improving these features.I would like to see more options for invoice PDF templates so that the invoices are better looking.I really struggle with customizing BigTime reports when any of the standard reports don't meet my needs.There are a few issues with syncing to QBO, but BigTime support staff have been helpful in trying to resolve these issues.

Mary
  • Branche: Öl & Energie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.5.2018

I still recommend this product after having using it for 10 years

Time tracking, expense reports and invoicing all comes out of the same information that is entered in one place: BigTime We use QuickBooks for accounting and the BigTime information flows easily into QuickBooks at a nightly synchronization.

Vorteile

The ease of use and setup, management and flawless connection to QuickBooks to post information and allow us to invoice clients, print and pay expense reports and collect project information in an easy to use project database. Time tracking is a breeze and built in reports allow us to view important information with a few clicks.

Nachteile

That the BigTime monitor is not a service but it requires an account to be always signed in in order to run. I hope it can be converted to a service that we don't have to worry about.

Antwort von BigTime Software

Mary,

Thanks so much for your review - hearing good things from our customers always makes us happy, but hearing good things from our customers from the past decade really makes our year! :)

We're very pleased to hear that we're doing things well in your book and we're going to try really hard to keep doing so and maintain your positive impression of us. Regarding the Sync Manager, it's actually the security requirements of Quickbooks that prevents us from creating a stand-alone service, so as long as Quickbooks keeps their security as is, then our hands are unfortunately tied.

Please do let us know if there's anything else we can do for you, or if we can assist in anyway!

The BigTime Customer Success Team

Beantwortet am 25.5.2018
Eman
  • Branche: Outsourcing/Offshoring
  • Unternehmensgröße: 10’000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 30.8.2018

BigTime saves the time in timekeeping!

If you want to have the confidence in the accuracy of how many hours you bill your client for a certain project or if you want your employees to save time in creating their timesheet, choose BigTime!

Vorteile

BigTime saved us from doing biologs, logging out and also the need of us to keep track by ourselves the time we spent for a single project. It is an online application where you can input how many hours did you consume just to create or to lead a single project versus the other projects that you are doing.

BigTime saved me more time in logging in and logging out, and also keeping track with how many hours of work I did for the day.

Nachteile

What I don't like about BigTime is that sometimes when you submit your timesheet, it creates duplicates times. So instead of just sending 40 hours of work in a week sometimes it gets doubled or tripled.

Antwort von BigTime Software

Eman,

Thanks so much for posting a review for us here - we really appreciate everything you have to say and your taking the time to post a review. :) We are very pleased that our software is saving you time and freeing you up to do your job and run your business - that's precisely what we created BigTime to do!

Regarding your duplication of time, please do not hesitate to reach out to our Support team ([email protected]) if this persists, as this is definitely not the norm for BigTime functionality. We'd be happy to help out and get this corrected. :)

Feel free to reach out to us on the Customer Success Team as well.

Thanks again,
The BigTime Customer Success Team

Beantwortet am 31.8.2018
Terri
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 15.11.2019

Invoicing Webinar

I love the software for invoicing.

Vorteile

I think the software is very user friendly, however, there are parts of it that I have never used and not sure how to use it.

Nachteile

I think the software is very easy to use, but I would like to know more about how to use the features I don't use.

Antwort von BigTime Software

Terri,

Thanks so much for this review! We're most pleased that you found our Invoicing Webinar useful and that you're also finding your BigTime user-friendly and easy to understand. In regards to learning more about BigTime, there are many options:

Knowledge Base: http://kb.bigtime.net/ - we have 100's of articles on almost every topic imaginable about BigTime here. Just type in what you're looking for and hit enter!

Blog - https://blog.bigtime.net/ - our weekly updated blog has tons of excellent articles: industry best practices, tips & tricks, frequently asked questions, and much more!

Webinars - https://www.bigtime.net/webinars/ - webinars that cover multiple topics offered each month. All free, all the time.

Also, please do not hesitate to reach out to our Customer Support or Customer Success Teams - we're happy to help!

Thanks again,
The BigTime Customer Success Team

Beantwortet am 18.11.2019
Marek
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 13.5.2023

BigTime Review by M.T.

Overall, my experience with BigTime was positive. The platform's robust project management features provided me with the tools I needed to effectively plan and execute my projects. It helped me stay organized, track progress, and manage resources efficiently. While there was a learning curve associated with some advanced features, once I became familiar with the platform, it significantly improved my project management workflows. The availability of support resources and responsive customer service further enhanced my overall experience with BigTime. I would recommend it to others seeking a comprehensive project management solution.

Vorteile

One of the things I liked most about BigTime was its comprehensive project management features. It offered a wide range of tools and functionalities that allowed me to effectively plan, track, and manage my projects. The ability to set up project timelines, allocate resources, track time and expenses, and generate detailed reports all in one platform was incredibly convenient and efficient. It helped streamline my project workflows and improve overall productivity.

Nachteile

While I found BigTime to be a powerful project management solution, one thing I liked least was the learning curve associated with its advanced features. Some of the more complex functionalities required a bit of time and effort to fully grasp and utilize effectively. Although the platform provided helpful documentation and support resources, I felt that a more intuitive and user-friendly interface could have made the initial learning process smoother.

bridget
  • Branche: Umweltdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.5.2018

Efficiency that is well worth the money.

Project management efficiency

Vorteile

Bigtime gives us the ability to manage our projects time and expenses more efficiently and work together cohesively as a team.

Nachteile

Although I love the ease of reporting, it is a little messy. Granted I have too many... but I would love to see them identified better somehow in the list. bullet points maybe?

Antwort von BigTime Software

Bridget,

Thanks so much for posting your review - it means a tremendous amount to us here at BigTime - your opinion matters to us! We are most pleased that our software is able to make you and your team more efficient and increases your overall cohesiveness. Those are some of our primary goals, so seeing them reflected in your review really makes our day.

Regarding your thoughts on the presentation of reports - that's a great idea! How about submitting it as a Feature Request? We love getting new ideas from our users here at BigTime and if you would like to do so, simply send an email to [email protected]. Please make sure you put "Feature Request" in the subject line of the email and provide as much detail in the body of the email as possible so that we're sure that if and when we implement the feature, it is done properly. Our Development Team examines each Feature Request very carefully.

We hope to hear from you soon - thanks again!

The BigTime Customer Success Team

Beantwortet am 7.5.2018
Carlos
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 15.1.2020

implementation support was lacking

the software is nice, the implementation guy and the support team does not seem to know it well enough

Vorteile

ease of use, sync with Lacerte, cloud, layout and features

Nachteile

Implementation person assigned to us ([SENSITIVE CONTENT HIDDEN]) lacked good knowledge on the software and was vague and unclear on best practices of the software, did not have a full understanding of features, import capabilities, etc. We purchase the data import package and that process was bad, the numbers did not match ours, he just told us the import was done and provided not reports to show the numbers matched. Also the WIP import time was not able to be billed and he pushed us to support.

Antwort von BigTime Software

Carlos,

Thank you for posting your review for us here at BigTime. We sincerely appreciate all of the feedback from our customers and we're glad that you're finding the software easy to use and that our features are working well for you.

We do apologize for your data import related experiences and please know that we're taking your feedback to heart and examining our processes to ensure that our BigTime customers receive only the best training and support.

Thanks again for letting us know. Please reach out if there is anything we can do to help.

Thank you,
The BigTime Customer Success Team

Beantwortet am 17.1.2020
Mike
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 20.3.2018

Long time users. Software works will and employees like it

Chance to comment directly to the company

Vorteile

Easy to understand for the end user and easy to administer. Sync function works as designed and interface has improved with phone app and new version.

Nachteile

Missing one feature - Let the admins setup and apply Holiday defaults to employee timesheets. This would eliminate a lot of issues that come up every pay period that includes a Holiday .
For example, employees inadvertantly use a regular work code for a Holiday or they manage to use the Holiday code for the entire work week. If it defaulted on the sheets that would eliminate most of this distraction.

Antwort von BigTime Software

Mike,

Thanks so much for taking the time to submit a review! We truly appreciate your words and we're most pleased that you and your users are enjoying BigTime.

Regarding the ability to setup and apply holiday defaults, we'll be sure to enter this as a Feature Request! We certainly think that it would be a useful feature to add to BigTime and it's a great idea. Again, thanks so much!

The BigTime Customer Success Team

Beantwortet am 26.3.2018
Robin
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
2
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 5.4.2018

System is okay, but doesn't have as many nice shortcuts as our old system.

Vorteile

that it keeps the entries from last week so that we don't have to completely start over each week. It is easy to login to system.

Nachteile

That there are no short cuts for the comments. You can't create custom reports unless you are an administrator - it is hard to find stuff that you entered months ago

Antwort von BigTime Software

Robin,

Thank you so much for your review - we really appreciate the time and the effort to let us know how things are going for you in your BigTime. Regarding the "create report" con below - actually, your BigTime System Administrator can, if they so choose, create a user group which would allow this ability to be assigned to any user. The specific permission would be "Report: BigTime Report Administrator" and if you, as a user, are given this permission, then you can create and edit reports without being a System Admin. Of course, this is ultimately up to your company, however, but the ability to do so exists within BigTime.

Regarding the ability to find things that you entered months ago, we would love the opportunity to speak with you more about this. We might be able to provide some tips and tricks or some best practices that could help in this area.

Please do drop us an email at [email protected] - we'd love to help!

The BigTime Customer Success Team

Beantwortet am 6.4.2018
Christopher
  • Branche: Design
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 23.10.2019

Smooth Transition

Overall great experience. rep has been extremely helpful, thorough, and patient! He has made the transition as smooth as smooth could be given the amount of data we had to migrate. If you can you should ask to have him as your migration manager

Vorteile

Well, it's the next evolution of something we've been using for a long time. Love all the new features, the new, easier to manipulate, analytical tools are great.
We are hoping that making this level of control available to project managers will alleviate the manual paperwork workload they currently shoulder given our antiquated invoicing practices.

Nachteile

It doesn't have the ability to export and sync invoice data to QB as a percentage of phase fee. This makes it difficult to integrate BT invoicing directly into QB data. A problem made even more difficult given that all of our projects to date have been invoiced from QB

Phoebe
  • Branche: Bankwesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.1.2019

Outstanding Customer Service

BigTime helps us maintain time for everyone to bill. Setup is easy to sort for reporting.

Vorteile

Software is very user-friendly and easy to learn. Someone is always available to help with questions.

Nachteile

Reporting could use some enhancing. Some numbers come out as dates.

Antwort von BigTime Software

Phoebe,

Thanks so much for posting this review for us here at BigTime - we really do appreciate it! We could not be more pleased to hear that you're happy with both our software and our services, as we work very hard to ensure that you get the very best of both from us! If you're having difficulty with reporting, there are many, many Knowledge Base Articles that you can access for free on our Knowledge Base - here's just one to get you started: http://kb.bigtime.net/using-bigtime/#using-reports

Also, feel free to check out our BigTime Reporting Webinar as well: https://www.youtube.com/watch?v=bS_lGlFvy9o

Please do let us know if there's anything else we can do for you - we're happy to help in any way we can.

Thanks again!
The BigTime Customer Success Team

Beantwortet am 30.1.2019
Lynne
  • Branche: Pharmazeutika
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 10.10.2019

BigTime - The Good The Bad and The Ugly

On the phone the service department is respectful and helpful, but the problems rarely get resolved. We're told they'll get back to us but it never happens. We just find 'workarounds" or abandon whatever it is we were trying to do in BigTime.

Vorteile

Very user-friendly, easy to jump right in.

Nachteile

Most of the data I need to pull can't be on one report; I have to pull multiple reports and merge them in Excel. This often causes issues with data alignment, etc.

Antwort von BigTime Software

Lynne,

Thanks so much for posting a review for us here at BigTime - we sincerely appreciate the feedback. We are very pleased to hear that you've found BigTime easy and intuitive - we work hard to make it so and are happy to hear that you're seeing that result. Regarding your reporting issue, check out the custom reporting feature as detailed in this Knowledge Base Article (http://kb.bigtime.net/using-bigtime/using-reports/a-tour-of-bigtimes-report-center/bigtimes-report-tiles/) - that might help.

About your resolution issue, I would definitely suggest reaching out to your Customer Success manager to see if they can help. If you do not know who your Customer Success manager is, please reply to this email and we will be sure and get back with you.

We hope this helps,
The BigTime Customer Success Team

Beantwortet am 14.10.2019
626 Bewertungen