Sage X3 Erfahrungen

Vorteile

Production lot tracking for quality control purposes works very well.
There are no differences between the ERP/production and the accounting balances like sometimes happens with add on accounting software.

Nachteile

The financial reporting software in X3 is not very good at all, but with SEI as an add-in, that problem is solved.

Vorteile

Customizable features allow us to get the most out of the product. Workflows allow for controls for authorization where required.

Nachteile

Adding in some features required a lot of custom coding. Most notably was allowing for automatic allocations of product that is being cut.

In Betracht gezogene Alternativen

Dynamics 365

Warum Sage X3 gewählt wurde

Our previous ERP was holding us back from taking advantage of certain capabilities. EDI was a bring one. As was expanding our E-Commerce.

Gründe für den Wechsel zu Sage X3

Sage X3 was a better overall fit for our company.

Vorteile

Sage X3 is a very good tool web-based and responsive, which allows you to easily cover all the processes in the business it's flexible and updatable and scalable.

Nachteile

Document management doesn't exist in the standard version. The attachment option is very poor and difficult to manage and maintain.

Vorteile

It offers a wide range of functionality, including financial management, inventory management, sales management, purchasing, production management, and more. This makes it a one-stop-shop for businesses looking for an all-in-one ERP solution. Sage X3 is highly customizable, allowing businesses to tailor the software to their specific needs and requirements. This can help businesses to improve efficiency and streamline their processes.

Nachteile

Sage X3 is a high-end ERP software, which means that it may be more expensive than other ERP solutions on the market. This may be a barrier to entry for some businesses, particularly smaller ones with limited budgets. It is a complex software with many features and capabilities, which can make it difficult for users to learn and navigate. This may require a longer learning curve and more extensive training for users.

Vorteile

Sage X3 has an excellent user interface, it feels like all the icons and elements are in the right place to do the best job possible, keeping our users happy and familiar with all the possible tools within the platform. Importing and exporting data can be done in bulk helping us keep our file central up to date and saving a great deal of time. This tool is not suggested for small companies since the amount of functions and where it is directed goes far beyond, a very powerful tool that has minimal flaws that gradually have been resolved, the tool provides a lot of support when it is implemented correctly which is not easy, and its customer service is not as good as expected of a very powerful tool.

Nachteile

One of the things that have caused us most intrigue is that its error messages are not in our native language, so if we do not speak another language it is impossible to understand what it is about, it would be a good point to improve. The initial configuration of Sage X3 is not as simple as expected, which forced us to hire third parties to make it work and this represented an extra expense that was not contemplated in the investment.

Vorteile

Overall, the system is more user-friendly as far as data entry is compared to Sage 500. We were able to customize what was needed, which have improved processes from the previous software.

Nachteile

The software is a bit overwhelming with many options that don't pertain to our business and finding tasks is a bit cumbersome and time-consuming, although given more time using the software may improve this issue. We did have to customize quite a bit that we didn't initially think we would have to, and much of what was customized can't be (or not easily) modified by regular users (crystal reports).

Vorteile

I like the look a feel of the system and ease of opening other functions from the same screen.

Nachteile

System isn't designed for the chemical industry. A lot of mods or customizations have to be made for the system to support our needs. There is always a solution but there is always a cost as well. will be well over budget once everything is working the way it was presented.

In Betracht gezogene Alternativen

NetSuite und Kinetic

Warum Sage X3 gewählt wurde

Growing faster than the system was.

Gründe für den Wechsel zu Sage X3

Felt over time it would be a better solution based on the size of our company.

Vorteile

Reliable and predictable management of standard ERP functions. Easy to customize. Web services integrated. Security is granular enough to cover most situations.

Nachteile

After login it takes several seconds to see the landing page. It's difficult to determine cause of some issues and error messages can be cryptic, requiring us to contact support in many cases, even for seemingly simple problems. Use on a mobile device is limiting as most screen layouts are designed for a PC.

In Betracht gezogene Alternativen

SAP S/4HANA Cloud, Dynamics 365 und NetSuite

Warum Sage X3 gewählt wurde

We were using 20 year old software that hadn't stayed current with emerging technologies

Vorteile

X3 is highly configurable. Its intercompany functionality is substantial. Administrators have a ton of control over the user experience-- what they see, default fields, hiding fields, permissions, etc is all highly configurable without needing to be an IT genius to figure it out.

Nachteile

The ability to receive help. The help function is somewhat helpful sometimes but is not updated as often as it should be. The user community is lacking. I would love to be able to post on a message board about my problem, but when I have done that I have rarely gotten the answers I need. Solutions to X. problems are not "googleable"

Vorteile

Since I grew up with technology all the functions and placements, for the most part, do make sense to me and it is easy to use.

Nachteile

I do wish that the lettering wasn't so small. I understand that I would have to scroll more or adjust the spacing of my sections, however, I think it would be very useful and would improve the usage between co-workers.

Vorteile

É um produto fácil de implantar, que permite configurações diversas para a demanda da nossa empresa. Conseguimos utilizar facilmente com a legislação brasileira. Os itens que não sabemos configurar tem um suporte de três níveis que nos ajuda. Bem como tivemos suporte de instalação.Nossa empresa como é pequena não utilizamos todas as ferramentas do Sage x3, mas conseguimos controlar as entradas e saídas, também conseguimos fazer as integrações com web service, para os nossos sistemas antigos.Gerencia muito bem nossos Artigos/Produtos, é possível fazer diversos tipos de gestão, por estoque, por região.. etc.Acredito que com a expansão e conforme ganhamos experiencia, e conhecermos todas as centenas de recursos do sistema iremos agilizar o fluxo de trabalho do nosso negócio.

Nachteile

Não há integrações diretas com sistemas de ecommerce, é preciso desenvolver a integração.O suporte para a legislação brasileira é ótimo, mas o sistema não tem um help completo disponível em português brasileiro, não é grave pois o suporte nos ajuda em tudo.

Vorteile

Palette de fonctionnalités large, il n'est pas nécessaire de recourir à beaucoup de logiciel tiers à interfacer, sauf besoins vraiment spécifiques.Les développements spécifiques sont aisés à conduire avec le langage L4G, et si les best practices sont suivies, les mises à jour et migrations ne présentent aucune difficulté, ce qui est fort rare dans le monde des ERP.En v12, l'abandon de versions majeures au profit de releases représente un progrès énorme, on peut enfin se concentrer sur les usages métiers de l'ERP plutôt que de perdre des mois en recette sur des migrations de versions.

Nachteile

En v12, l'usage exclusif d'un client web est appréciable, mais les fonctionnalités du web sont très sous-exploitées encore, en terme d'ergonomie. La personnalisation possible est encore pauvre au vu des possibilités offertes par le web.

Vorteile

location and picking tickets are relatively easy to use.

Nachteile

the way inventory counts are performed with the RF scanner are done, at present it has changed the way we do inventory. Prior to an up grade it was simple on the scanning of the bar code. After the up grade things changed on the scanning of the barcode having to answer question after the scan of a location was completed. Yes or no, do you want to delete on scan numbers. What it was before was much simpler.

Vorteile

The product itself, is very versatile and agile to adapt to our needs without tremendous modifications. I like the General Ledger and AP functions.

Nachteile

The software manufacturer. The product itself is good, the value for maintenance is not good. There are two many bugs for what is charged in maintenance fees. Sage is way too difficult to deal with and are surprised that users are unhappy. Are experience is it takes a month to get a ticket resolved. Passed around to multiple people and the suggested solution is it is a problem with your system. We can't recreate it.

Vorteile

Ergonomie de la v12, prise en main rapide, adaptabilité, ouverture aux développements métier. Equipe SAGE à l'écoute des utilisateurs finaux. Mise à jour trimestrielle.

Nachteile

Du fait de la politique de mises à jour trimestrielles, certaines nouvelles fonctionnalités ne sont pas jusque-boutistes, Il manque un tout petit rien, parfois des effets de bords néfastes surviennent lors des montées de release.

Vorteile

Multi-Site features work well, Lot control/QC features are strong, visual process flows make new user training easy. Home Pages / Dashboards deliver easy access to data for production/shipping/receiving.

Nachteile

Integrated workorder planning functions are not realistic to use in version V9. Online help is lacking in too many areas, error message descriptions are vague.

Vorteile

Sage X3 helps companies in the distribution industry meet customer demands and keep costs and waste down by managing the movement of goods across locations, warehouses, or companies. By combining sales, purchasing, and inventory, the software creates a powerful replenishment plan that results in lower inventory levels, no unnecessary distribution, and healthier operating margins.

Nachteile

Sage ERP X3’s human resource module is relatively weak
It is not recommendable to smaller markets and industries
To know the pricing, a quote has to be requested from the vendor
There are no social media tools integrated into Sage ERP X3
There is no live chat support offered in the global website of the product

Vorteile

Sage X3 is platform agnostic, highly flexible and configurable ERP application that meets the demands of an industry governed by FDA, DEA, cGMPs. The financials at its core are solid, allowing for the inventory and manufacturing transactions to be performed with trackability traceability throughout the life cycle of the product manufacturing.

Nachteile

Sage X3 has as it's core language a proprietary 4GL language that has been challenging to find skilled resources with experience coding in.

Vorteile

AP is what we use this for, and it is quite easy to use.

Nachteile

Set up and customization is hard. There are so many menus in the back, to change or update anything it feels like I have to go into several menus. None of which you could figure out on your own - you will most likely be forced to have a 3rd party research and help resolve issues. At least tell you all the menus you have to go into in order to get something to work.

Vorteile

There are a wide range of settings to help make Sage function the way we need it to. The knowledgebase is typically very helpful. If calling in for support, most of the time there is no wait and everyone seems quite knowledgeable.

Nachteile

When you do need a customization, it is lengthy and typically expensive. Apparently this is no longer offered by Sage, so a 3rd party must be used. So far, it is even more lengthy and more expensive....

Vorteile

Our initial integration team did not our environment correctly. We have been combatting this for years.

During this time, our new team is learning of the robust features that we have been missing out on. We are expand and learn.

Nachteile

Cost. Helpdesk option that is automatically included in our yearly fees. We rarely us the Helpdesk based on past experiences. We go directly to consultants.

Vorteile

Es intuitivo , y muy personalizable teniendo los conocimientos

Nachteile

La forma de realizar y probar modificaciones en los informes. Hay que modificar , guardar , ir al ERP , imprimir.... se pierde bastante tiempo. No se puede ver directamente el resultado desde el crystal reports ya que hay que alimentar el informe con parámetros que le pasa el ERP.

Vorteile

I like that X3 works really well for corporations that are made up of many different companies. X3 has the ability to handle multiple separate companies that each one of can be further separated into stock and financial sites that can all share customers, suppliers, G/L accounts, etc., providing smooth consolidation.
X3 has a very easy to understand and easily navigable user interface.

Nachteile

I do not like the limited capabilities of the canned reports and queries provided with X3.
I also do not like the slow response time from the support staff.
The program does not work well with customization because it causes a lot of problems when it comes time for patching and upgrading.

Vorteile

Allows workflow be controlled for this to be authorised
Very user friendly as far as inputting data is concerned
Ease of customisation to improve the processes being manipulated.

Nachteile

A little confusing with the many options available
A little time consuming to finding your end goal, and therefore a lot had to be tailor made to suit our purpose

Vorteile

This is a very functional and complex ERP application.
A robust and expensive to support.

Nachteile

The support model is lacking in overall expertise. We have used changed support organizations twice due to lack of knowledge on attempting to implement a 3rd party application.
Sharing and collaboration of resources between the organizations is cumbersome and the pricing for this expertise, due to complexity of the application, is very expensive.