HubSpot Marketing Hub Erfahrungen

Vorteile

Bei der Automatisierung des Marketings verlassen wir uns auf das individuelle Verhalten zur Anpassung von E-Mails, Inhalten und Angeboten. Automatisieren Sie E-Mail-Kampagnen, um unseren Interessenten zu helfen, den Funnel zu durchlaufen und qualifiziertere Absatzmöglichkeiten zu generieren. Es werden auch besondere E-Mails erstellt, ohne dass Codes geändert werden müssen. Sie können zwischen einem Dutzend verschiedener Aktivierungen, Bedingungen und Aktionen wählen, um die entsprechenden E-Mails zur richtigen Zeit an die richtigen Kunden zu senden. Aber das Beste von allem ist, dass jeder Workflow, den die Software erzeugt, mit einem klaren Ziel verknüpft werden kann, so dass wir immer wissen, ob unsere E-Mails korrekt funktionieren. Da die Workflows Teil der vollständig integrierten Marketing-Plattform sind, verfügt sie auch über die Tools, um unsere Datenbank zu erweitern.

Nachteile

Die Vermarktung kann ein komplexer Prozess werden, abgesehen von den wirtschaftlichen Kosten, die durch ihre Nutzung entstehen. Auch bei so vielen Instrumenten laufen wir Gefahr, uns auf eines zu konzentrieren und viele automatisierte Marketingmöglichkeiten auszulassen, und wir würden für Funktionen bezahlen, die wir nicht nutzen. Darüber hinaus haben alle Tools für automatisiertes Marketing ihre Basis in der Segmentierung von Leads, und ihre Funktion besteht darin, Informationen über diese Nutzer zu sammeln, um ihnen bestimmte Inhalte zu liefern. Das Problem dabei ist, dass diese Informationen oft nicht immer genau genug sind und dazu führen könnten, dass wir Inhalte zur falschen Zeit an nicht geeignete Personen liefern und dann nichts bekommen, was uns oder dem Kunden bei seiner Entscheidungsfindung oder der betreffenden Marke bei ihrem Wachstum nützt.

Vorteile

Die Software ist sehr einfach zu benutzen.

Nachteile

Wenn man etwas umsetzten möchte stößt man sehr oft an Grenzen. Kundensupport ist zwar schnell aber sie nutzen tricks im pricing system um mehr Geld rauszuholen.

In Betracht gezogene Alternativen

ActiveCampaign, SocialPilot und Mailchimp

Warum HubSpot Marketing Hub gewählt wurde

Job Wechsel

Gründe für den Wechsel zu HubSpot Marketing Hub

War nicht meine entscheidung.

Vorteile

Aufgrund der Möglichkeiten eine schnell zu verstehende CRM Datenbank mit vielen Funktionen und Möglichkeiten. Für den Start war die kostenfreie Version total in Ordnung. Nach einer Einarbeitungszeit empfiehlt es sich in eine kostenpflichtige Version zu wechseln.

Nachteile

Ich denke die Analysetools sind noch ausbaufähig. Grundsätzliche Auswertungen sind Problemlos möglich, aber mehr Tiefe/Details, wären gerade auch für größere Unternehmen von mehr Interesse

Vorteile

Im Rahmen einer HubSpot Lizenz nutze ich den Marketing Hub für die Social Media Planung, die Kampagnen Auswertung und Mail-Kampagnen. Ein Vorteil ist es sicher, hier alle relevanten Funktionen an einem Ort gesammelt zu haben.

Nachteile

Leider sind im Bereich Social Media die Features begrenzt, so sind nicht alle Post-Typen für (beispielsweise) Linkedin über Hubspot anlegbar.

Vorteile

HubSpot Marketing Hub integriert sich sehr gut in das gesamte CRM Portfolio. Es wird darüber super leicht, leads ganzheitlich zu bertrachen, verstehen und nachzuverfolgen. Insofern erfüllt HubSpot an dieser Stelle unsere Anforderung komplett.

Nachteile

Am Ende des Tages kann HubSpot sehr sehr viel, aber das macht es auch nicht umbedingt simpler. Für uns steht aber Aufwand und Nutzen in einem bombigen Verhältnis - gibt halt viel.

Vorteile

Innerhalb von HubSpot hat man verschiedene Möglichkeiten, der Strategieverwaltung. Neben der einfachen Handhabung, kann man ebenfalls kostenlose Schulungen besuchen und neue Techniken erlernen.

Nachteile

Viele Kurse sind nur auf Englisch verfügbar, dies ist für einen geübten Sprachler weniger problematisch, für andere aber eine Herausforderung.

Vorteile

It's very easy for anyone to make a beautiful-looking e-blast to send to a mailing list. Managing lists is also very easy and flexible. The default e-mail templates are beautiful and easy to customize, and the drag and drop interface for e-mails is very easy to use and highly customizable.

Nachteile

Some parts of the marketing hub, such as the Form builder, need a little work. Some features available in Wordpress's Gravity Forms plugin, for instance, are not available in Hubspot (e.g. conditional logic for showing certain form elements such as text boxes, etc.) The landing page editor is also not as easy to use as the e-mail builder, and I'm not sure why it wasn't designed with the same drag and drop system as the email builder.

Vorteile

The marketing Hub has everything a proper marketer needs to make any business succeed. It integrated SEO, Blog, Landing Pages, Social Media, and Emails - and made it easy to replicate and promote posts on all platforms simultaneously. The best part is that the Sales hub was closely connected, it was very easy to identify sales-qualified leads and immediately send them to the sales dept to be worked on.

Nachteile

Everyone who works on the platform, and all community managers need to be on the same page, otherwise, it will create conflicts with the scheduling of the posts and won't look like they came from the same business.

Vorteile

The customer service team is excellent and there is a handy chat function so you don't have to wait on an email response. For social media, you can schedule posts months in advance and view your marketing activities as a monthly calendar. Landing pages are also easy and quick to set up. This is a great tool for smaller organizations with limited contacts or leads to store who need basic marketing support.

Nachteile

The company continues to make unnecessary updates with little notice that often seems to decrease the functionality of the tool until the changes are reversed. Email is very difficult to use as the template you set up views very differently across multiple popular email platforms (to be fair, this is likely an issue with any email automation software). You also have to change your template in a different view pane from your actual email so you're constantly switch back and forth between views for very minor changes. The simplest spacing adjustment takes forever. However, the contact database portion of Hubspot is where we have the most trouble as it's hard to sort and group leads with any way other than by making smart lists or using personas. Your database will get messy fast and there's very little way to clean it if you are a large company which means over time you will be paying for useless leads in your system you cannot find and eliminate.

Vorteile

I like how complete this tool is. It has many different features and they all work well. If you're looking to get started with email campaigns this is definitely a great tool to start with.

Nachteile

I don't have many negative things to say about HubSpot. I do wish sometimes they would answer my questions faster but that's all I can think about.

In Betracht gezogene Alternativen

Zoho CRM

Gründe für den Wechsel zu HubSpot Marketing Hub

Better reputation and opinions of other coworkers.

Vorteile

There are many different marketing tools and features, all of which are really wonderful and easy to use, such as marketing automation and social media management and the integration with my business processes was really easy.

Nachteile

I think that the high price is what made me feel the most upset, but this price can be overlooked for the wonderful services provided by the platform

Vorteile

The ease it provides for marketing makes it much simpler to get material out to potential leads. I have been extremely happy using it since trying it out

Nachteile

It’s a bit overwhelming to start with, so much is available to use that if you don’t have time to read through it all their could be positive features that get overlooked

In Betracht gezogene Alternativen

Mailchimp

Warum HubSpot Marketing Hub gewählt wurde

Wanted to try another source to see if their were better options available

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu HubSpot Marketing Hub

Easier to use

Vorteile

I think that I really love everything about HubSpot, it's a CRM that even in its free version allows you to do a lot of things that other CRMs don't, such as being able to access the API and modify or consult data in real time, you It allows you to track your customers and at all times know their steps.

Nachteile

Within the experience and dream that I have given this tool, I think that I have not really noticed any shortcoming or opportunity for improvement. The truth is that it is quite complete and safe for all types of companies.

Vorteile

Marketing is at the core of HubSpot and that is what we use it for. It has links and syncs to Salesforce but mainly we manage our website and run all our email marketing through it.

Nachteile

The inability to deduplicate things or merge things when the sync to Salesforce is enabled. Leads to messy data and is really frustrating they have not developed a way for that to work

Vorteile

Huge selection of social media management optionsAwesome marketing automationCRM integration included

Nachteile

It is expensive compared to mostIt can be difficult to learn

Vorteile

I liked being able to control, design, and implement several different email campaigns based of each lead record. It ensures each lead or customer has several touchpoints.

Nachteile

I don't like how I always felt that Hubspot was trying to upsell us to other features

Vorteile

Hubspot has excellent customer service and a large library of resources that you can reference if you cannot figure out how to do something. They also have Hubspot Academy that allows users to learn more about their products and Marketing in general, while also getting a Hubspot certification.

Nachteile

There are a few features I would like to see added to their email marketing service. One specifically is the ability to customize the mobile version of an email without affecting the desktop version. I also wish I could insert custom HTML such as a promo timer in an email like some of the other platforms I've used.

Vorteile

When enabled, it is easy to review the overall advertising performed in Google, LinkedIn and Facebook. Basically an All-In-One platform to create content, share content and see who interacts with the media.

Nachteile

Recently learned about a $10,000 limit per month on advertising. Normally do not spend this much monthly, but I was on Holiday. Going on my 11th day without using the ADS feature. (It stopped allowing maintenance of the ads through the easy to use control panel for ads because I went 465 dollars over the limit in December.)

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum HubSpot Marketing Hub gewählt wurde

The first year I was able to basically get a price match, but that was taken away recently.

Zuvor genutzte Software

Act-On

Gründe für den Wechsel zu HubSpot Marketing Hub

Tried Salesforce a few years ago, and the learning curve was much too high.

Vorteile

Excellent CRM for sales and automation. Innovative workflow triggers allow for nearly any automation solution you can think of. Assigning tasks to sales team members, automatically moving deals to different stages of the pipeline, automating emails and communications. Hubspot is an advanced and genuinely useful software for marketers in particular.

Nachteile

Considering these advanced features, it can be quite expensive. So it's not for every business.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum HubSpot Marketing Hub gewählt wurde

Having tried Campaign Monitor and Salesforce in the past, neither programs have the level of detail when it comes to sales automation, SEO or contact management. They excel in other areas, but are inferior products from a technical perspective.

Zuvor genutzte Software

Campaign Monitor

Gründe für den Wechsel zu HubSpot Marketing Hub

Hubspot is technically more advanced, offers more features and a holistic marketing package in comparison to Salesforce or Campaign Monitor. The advanced automation tools alone make it the better choice in my opinion and I have used them all.

Vorteile

Intuitiveness. We've had several interns throughout the last 2 years of working in HubSpot and they've picked it up easily because of this.

Cloning. Makes it simple if you're only changing one or 2 conditions/criteria in a list or email.

GoToWebinar integration. Key for our monthly webinars.

Variety of ways to create a list/workflow. We work on many different nurture campaigns with different qualifiers for each.

Nachteile

It does tend to get buggy from time to time - for example right now I'm experiencing an issue in email when I go to replace a link, it won't paste to the text box, it'll paste outside of the hyperlinked words in the actual email, quite weird.

In Betracht gezogene Alternativen

Salesforce Marketing Cloud Account Engagement

Warum HubSpot Marketing Hub gewählt wurde

Net-Results did not have half the capabilities HubSpot does on almost every level. Contact record, list creation, form capability, landing page versatility, and email templates, just to name a few.

Gründe für den Wechsel zu HubSpot Marketing Hub

I was not key DM, just researcher and and helped make decision. From what I can tell, we chose HubSpot because of (1) intuitiveness (2) price (3) it seemed like it had so many more capabilities than other mktg automation platforms without being nearly as cumbersome.

Vorteile

Easy to set up. Their on-boarding team was amazing. Creating emails is simple. Customizing it for our needs was great. We've also migrated our site to the CMS. We aren't live but the migration went really smoothly.

Nachteile

I think the workflow tool could use some work. I'm disappointed at the limited number of dashboards you can have with our plan. I am also disappointed at the # of templates we can have with our plan. With respect to on-boarding, I would have liked a more comprehensive training track. There's so much to learn that you get overwhelmed. It would be great if they guided you through a track.

In Betracht gezogene Alternativen

Campaign Monitor, Salesforce Marketing Cloud Account Engagement und Marketo Engage

Warum HubSpot Marketing Hub gewählt wurde

Pardot has the functionality but it's hard to use and we didn't have any help/support. We needed to be self-sufficient but after research realized that in order for us to make the product work better for us, we'd need to hire external consultants. Pardot is not an easy, or intuitive, product to use in my opinion.

Zuvor genutzte Software

Salesforce Marketing Cloud Account Engagement

Gründe für den Wechsel zu HubSpot Marketing Hub

We liked the ability of having Marketing Automation and CMS because we also needed to move our website to a new CMS.

Vorteile

I really like its ease of use. It's very well integrated with different useful plugins like Gmail, Google Calendar, Slack and specially Zoom.
It's part of Hubspot CRM solutions, thus if you are already working with the CRM, adding Marketing features comes very handy to use a one-stop marketing/sales software.
Customization comes effortless and no coding is required. Administrating templates and contact properties can be done by non-experience users. Hubspot learning curve is quite short, getting used to the platforms can be done in a speedy fashion.

Nachteile

I wish Analytics and reporting features would be more advanced. Creating reports and dashboard is straightforward, but when it comes to more sophisticated visualization, Hubspot falls short. You may need to integrate with a BI Tool to get the most of your visualizations.
Marketing automation can be done with its Workflow features. However I felt disappointed finding out that Email sequences can not be included as part of an automated workflow.
Variable pricing dependent on the number of contacts is not the most convenient. When managing an extensive contact list, it can become too expensive too fast.

In Betracht gezogene Alternativen

Zoho CRM, Pipedrive und Marketo Engage

Warum HubSpot Marketing Hub gewählt wurde

Nimble counted with very promising features, that did not live up to the expectation. Hubspot was a well know, leading solution in the CRM space and counted with embedded marketing tools. It allow us to reduce the number of tools (e.g. Mailchimp) in our marketing and sales teams.

Gründe für den Wechsel zu HubSpot Marketing Hub

Hubspot provided sales and marketing solutions, reducing the need of working with multiple tools at the same time. We were looking for a one-stop marketing saas.

Vorteile

Hubspot is the all in one marketing and CRM solution I didn’t know my company needed. Though it’s not necessarily intuitive at first, the learning curve led to a major payoff quickly now that we have our website, lead magnets and funnels all set up it’s a magical suite of simply integrated functions that make life so much easier.

Nachteile

Unfortunately Some of the website and landing page templates lack creativity and can be a bit buggy. It’s also sometimes difficult to remember where certain functions live but the integration with other apps and seamless connections within the portal make up for the 5 seconds of confusion.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum HubSpot Marketing Hub gewählt wurde

Click funnels was too expensive and did not integrate easily with other apps in our tech stack.

Gründe für den Wechsel zu HubSpot Marketing Hub

Pricing and ease of use were top factors

Vorteile

I love the marketplace for email templates, landing page templates, etc. As a small company, we do not have the resources to build out our own templates from scratch so this is extremely helpful. Their support is pretty top-notch! Everytime I reach out, they are very responsive and I've even had some people go above and beyond for support. This is so helpful to me and my team.

Nachteile

The reporting functionality is limiting and the workflows seem more like workarounds rather than a true integration functionality. It's very difficult to pull some basic reports on form submission and I am unable to pull a report for multi-channel attribution. We use the workflows to integrate with Salesforce and it honestly feels like a workaround rather than a true integration set-up. If you're editing a workflow and something going wrong, you have the potential of impacting your whole database. Their social media publishing abilities are limited. It's not a main reason why we use this so we rely on something else for social.

In Betracht gezogene Alternativen

Marketo Engage

Gründe für den Wechsel zu HubSpot Marketing Hub

HubSpot was much cheaper. We did not feel we had a team big enough to roll out Marketo.

Vorteile

Hubspot is such and easy tool for marketers to utilize right out of the box without having to leverage the IT team or a group of developers unless you want to. If you are a small business, you get a robust solution right out of the box and can start deploying campaigns, emails, list management and more the day you start.

Nachteile

While there are many integrations the biggest thing missing is the integration with accounting solutions is the biggest short coming. Many small businesses could absolutely benefit from easy integrations for smaller cloud based accounting solutions like Wave App and more.

In Betracht gezogene Alternativen

Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud und Marketo Engage

Gründe für den Wechsel zu HubSpot Marketing Hub

HubSpot is so easy to use, deploy and customize to your needs and not having to involve IT for every detail is every marketers dream. No other software compared on these fronts, so the decision was simple.