HubSpot Sales Hub Erfahrungen

Vorteile

HubSpot überzeugt uns in puncto Sales besonders dadurch, dass man viele nützliche Automations und workflows einbauen kann, die uns bei unserem alten CRM (pipedrive) fehlten. Trivial aber für uns entscheidend: eine gute Lead Rotation. Heißt bei uns werden Sales Reps automatisch den Deals zugeordnet nach einer Logik die wir aufsetzen können.

Nachteile

Absolute Kleinigkeit, aber mega mega nervig bei HubSpot ist die Zuweisung von Ereignissen zu Kontakten Deals Unternehmen etc. HubSpot lernt nicht dazu. Heißt: macht man in einem Deal einen Call aus dem Tool heraus, muss man danach selbsständig anwählen, dass der Call sowohl für Deal, als auch Unternehmen, als auch Kontakt gespeichert wird. Von alleine speichert es Hubspot nur z.B. im Deal und wenn man über den Kontakt navigiert, wäre der Call von selbst nicht sichtbar.

Vorteile

War sehr einfach zu implementieren mit Unterstützung von saleshub. Finde es super, dass wenig aktive Nutzer oder viewer kostenlos sind für Reporting etc.

Nachteile

Die Call Funktion könnte nooch ausgebaut werden, haben am Ende Schnittstelle zu anderer Software eingerichtet.

Vorteile

Intuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly.
It integrates smoothly with Gmail suite products, and mainstream business tools.

Nachteile

It does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short.

In Betracht gezogene Alternativen

Zoho CRM und Salesforce Sales Cloud

Warum HubSpot Sales Hub gewählt wurde

Nimble was not easy to use and suffer from limited functionalities. Hubspot was a mainstream, well-known reliable and proven CRM.

Gründe für den Wechsel zu HubSpot Sales Hub

Hubspot was well known and cheaper

Vorteile

Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge.

Nachteile

Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes.

Vorteile

It is good for small businesses and everyday comunication.

Nachteile

Tool it is not flexible and would not doo everything for you.

Vorteile

Easy to use and customizeNo code requiredResponsive application

Nachteile

The cross object field management is confusing and not intuitive.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot Sales Hub

Cheaper and much easier to get started and for standard leads, contact and pipeline management with reporting.

Vorteile

HubSpot Sales Hub provides a full suite of sales management tools, including contact and deal management, email tracking and templates, and customizable sales pipelines.The platform offers detailed analytics and reporting, allowing you to track key metrics and gain insights into your team's performance.HubSpot Sales Hub seamlessly integrates with other HubSpot products as well as with a wide range of third-party tools, making it easy to streamline your sales process.The platform is easy to navigate, and its intuitive interface makes it simple to get started and to train new team members.

Nachteile

I think it's relatively expensive, especially for small businesses or startups on a tight budget.While the interface is user-friendly, it can take some time to fully understand all of the platform's features and capabilities.While the platform is highly customizable in some areas, there are some limitations to how much you can personalize certain aspects of the user experience.

Vorteile

All-in-one platform: Hubspot provides a range of integrated marketing, sales, and customer service tools that allow organizations to manage their entire customer journey from one place.User-friendly interface: The platform is easy to use and has a clean and intuitive interface that makes it accessible for users of all skill levels.Comprehensive analytics: Hubspot provides robust analytics and reporting features that help businesses measure the impact of their marketing and sales efforts.Strong integrations: Hubspot integrates with a range of third-party tools and services, including popular CRMs, social media platforms, and email marketing tools.Customer support: Hubspot offers excellent customer support, including a comprehensive knowledge base, live chat, and phone support.

Nachteile

Cost: Hubspot can be expensive, especially for smaller businesses, as prices can increase quickly with the addition of more features and integrations.Steep learning curve: Although the platform is user-friendly, some users may find it difficult to get started, especially if they are new to inbound marketing and sales.Limited customization: Some users may find the platform's limited customization options to be a disadvantage, as they may not be able to fully tailor the platform to their specific needs.Overwhelming features: Hubspot offers a wide range of features and tools, which can be overwhelming for some users. This can make it difficult to focus on the most important tasks and activities.Integration issues: While Hubspot integrates with a range of third-party tools, some users have reported that integrations can be difficult to set up and maintain and that some integrations may not work as expected.

Vorteile

I love that HubSpot Sales Hub allows for a more efficient sales process. Having contact information available across all its hubs is so important to clearly see the full development of a contact.

Nachteile

Have more fleshed-out integrations. Though it may not necessarily be due to HubSpot itself, the few additional integrations I do need could use more functionality.

Vorteile

This suite of sales software tools designed to help businesses streamline and optimize their sales processes. It includes features such as email tracking, lead management, meetings scheduling, and integrations with other sales tools. The goal of HubSpot Sales Hub is to help sales teams close more deals by providing them with the tools they need to be more productive and efficient.

Nachteile

communications emails not being delivered or are marked as spam

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot Sales Hub

Pricing and major acceptance by the industry

Vorteile

The basic structure out of the box was good for initial setup, yet it allowed for customization for some particulars we needed for our process. Integrations with other platforms was a critical need and these existed and have been improved over time. Allows for highly effectively pipeline management, task management, prospect communication, and knowledge repository.

Nachteile

There are some nuances that make the solution clunky like the email template builder and the custom analytics dashboard designs.

Vorteile

I liked this tools because anybody who have not used this tool can easily learn in couple of days - Ease of use

Nachteile

Sometimes its fails to sync the leads properly with the CRM and it causes the misalignment b/w CRM and HubSpot

Vorteile

The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later.

I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing.

Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic!

I can also add a good size team all without having to pay anything.

I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal.

Overall I am very happy with HubSpot but there have been some pretty big annoyances.

Nachteile

For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam.

So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy.

However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam.

So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed.

So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices.

Vorteile

Easy to use. Very intuitive even for the non-technical savvy user.
Ability to create custom scheduling links to send to prospects.
Ability to integrate with numerous other programs to really streamline your workflow and save you time!
Ability to create beautiful email templates.
Ability to create links to documents, videos, images, and more to embed into emails.
Get open rates, click rates, time viewed, etc.
App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact.
Easily track sales pipeline on an interactive dashboard.
Automatically logs events and emails through linked calendars and email inboxes.
Can launch calls from site and app, log type of call, and record the call!

Nachteile

I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum HubSpot Sales Hub gewählt wurde

My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

Zuvor genutzte Software

NetSuite

Gründe für den Wechsel zu HubSpot Sales Hub

My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

Vorteile

Ease of use and great interface and how it integrates with other software i.e. Freshbooks

Nachteile

Text messaging is a huge part of our business and having to add texting is labor-intensive. When setting a new task. It doesn't create the next step in the sales process

In Betracht gezogene Alternativen

Pipedrive

Warum HubSpot Sales Hub gewählt wurde

better interface

Zuvor genutzte Software

Pipedrive

Gründe für den Wechsel zu HubSpot Sales Hub

Free and once I can afford the paid subscription this is the best CRM I have ever used

Vorteile

The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate.
For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice.

Nachteile

Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it.

Vorteile

Very helpful bulk import function - lets you edit your columns and properties between file upload and final transition into the system. High degree of customization (properties)

Nachteile

Things like quick and good customer service, as well as help with getting started, do not come for free.

In Betracht gezogene Alternativen

Pipedrive

Warum HubSpot Sales Hub gewählt wurde

Price

Zuvor genutzte Software

Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot Sales Hub

Pricing. Degree of possible customization.

Vorteile

Hubspot it’s easy to use and most of the things don’t need a IT guy next to you. This makes everything much more easy. From automations to reports if you have average IT knowledge you could walk alone.

Nachteile

Customization. I think some stock reports are not so useful for my business case. Besides this the seller interface doesn’t have a view with the main tasks, news or a feed running things that are important to the rep.

In Betracht gezogene Alternativen

Pipedrive und HubSpot CRM

Zuvor genutzte Software

Salesforce Sales Cloud

Vorteile

It’s extremely flexible allowing you to set up your system to match your business processes. Not only that, the number of integrations in offer allows you to add whatever you need to manage your day-to-day operations.

Nachteile

There are some quirks that mean automation can be a little clunky. The most obvious of which is that tasks created by an automation can’t be assigned to a specific task queue related to the activity required.

In Betracht gezogene Alternativen

Pipedrive

Warum HubSpot Sales Hub gewählt wurde

Ability to better record my interaction history with clients, built a pipeline to track leads and enable improved follow-up and automation

Vorteile

This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!

Nachteile

Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.

Vorteile

Makes daily life of sales people easier and saves a lot of time which they can use for sales. A lot of possibilities for automation of your daily routine.

Nachteile

If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs

In Betracht gezogene Alternativen

Pipedrive

Zuvor genutzte Software

Vtiger CRM

Vorteile

HubSpot does most all of the work for you and collects your client and sales data through integration. My cold call efforts do not need to result in tons of data entry but rather allows me to enter my notes and sales data into the HubSpot profile that is created through me simply sending an email.

Nachteile

I have found the duplicates and some time triple copies of data have been found in HubSpot. This makes managing data and notes challenging. They have a merge feature but this is time-consuming and cannot be undone so at times it feels like a risk.

Vorteile

The product has a great deal of capability if you know how to tap into it

Nachteile

Very difficult to implement, very little support of integrated apps

In Betracht gezogene Alternativen

Zoho CRM, Airtable, Pipedrive und Salesforce Sales Cloud

Warum HubSpot Sales Hub gewählt wurde

Integration abilities

Zuvor genutzte Software

Airtable und monday.com

Gründe für den Wechsel zu HubSpot Sales Hub

Ability to handle contacts

Vorteile

-As a lead generation manager with a marketing background, sales hub is a breeze and intuitive!
-Easily identify new leads, sort leads and assign leads manually or via workflow! This saves time, money, energy and alleviates any concerns of one rep receiving more leads than another.
- So many tools for sales to leverage! Sequences to customize, notes in CRM and robust contact profiles.

Nachteile

-Pipeline tracking could be a little more intuitive. It would be excellent to add features including probability of closing during time periods and a cleaner view of who is working the lead.

-Setting up sales pipelines and workflows is time consuming BUT WORTH IT.

Vorteile

Mainly, as a user, I spend my time with Deals and Tasks. I do enjoy dashboard view, possibilities to link company, contacts, deals, easiness of re-assignment to other users.

Nachteile

There is nothing really to actively dislike. I find its good for standard workflows and processes. But the moment a situation is a bit different (and in reality this happens a lot), you need to switch to a complete manual handling of all of your actions. And basically you can do the same in your gmail.