Humanity Erfahrungen

4.3
Gesamtbewertung
Bewertungen

4.3
Gesamtbewertung
Bewertungen
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Nutzerbewertungen im Überblick

Über Humanity

ShiftPlanning ist eine cloudbasierte Lösung für die Belegschaftsverwaltung und Mitarbeitereinsatzplanung, mit der Führungskräfte mit ihren Mitarbeitern kommunizieren sowie Projektpläne, Dokumentationen und Gehaltsabrechnungen...

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
4.2
Funktionen
4.1
Bedienkomfort
4.2
Kundenbetreuung
4.2

Nutzerbewertungen zu Humanity durchsuchen

298 von 298 Bewertungen
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Malecia
Malecia
  • Branche: Unterhaltung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.12.2018

Need Help Scheduling?

I've used Humanity with Lyft and my current temp job and so far so good.

Vorteile

I love how easy this software is to use and how I can access everything that I need to whether that be my schedule, message board or managers.

Nachteile

There's nothing that I don't like about this software. I do wish though that at the end of each work week that it would tally up your hours worked for you.

Antwort von TCP

Hi, Malecia,
Thank you for the review, we're glad you're having such a great experience! Let us make it even better - you can view your hours in the Time Sheet report (see more here: https://helpdesk.humanity.com/articles/knowledge/Time-Sheet-Report), but only if your employer has enabled the employees to view reports in the app itself. This option is available in Advanced settings in the Account tab. If you happen to need any assistance, please feel free to contact us via 24/7 Live Chat on the website or in the app.

Beantwortet am 10.1.2019
Kandi
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 11.11.2023

Great Employee Scheduling

Great! I'm very happy with this software and app.

Vorteile

Assigning different blocks and colors for shift types-easily see that you have all types scheduled each day.

Nachteile

I can't think of anything I dislike, I suppose I'd like it to be a little cheaper.

Joel
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
2
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 14.9.2024

Inflexible Customer Service - Overcharging For Product- Look Elsewhere

I used it for 10 years, when it became no longer viable, and I realized I was being severely overcharged for the product, the customer service team was not flexible, and refused to help come to a solution.

Vorteile

When it worked for me it solved the need to clearly book shifts for team members.

Nachteile

It stopped working becuase of firewall issues and could not adapt to the local language.

Die besten Alternativen zu Humanity

Ayush
Ayush
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 10’000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 30.1.2023

The auto scheduling option saves a lot of time but is difficult to utilise

Humanity removes a lot of the unnecessary work from scheduling. It provides excellent overviews and allows you to choose a variety of factors to easily construct a complex timetable. I may arrange shifts in advance and check available shifts, giving the provider scheduling flexibility. The efficacy that it provides me for management is that the employees are highly effective, and our employees never have difficulty managing any sort of department. I'd say that addresses a lot of my difficulties.

Vorteile

The auto-scheduling function is the most significant advancement, but the availability approval tools also assist you in staying organised with staff requests. Excellent choices for individuals who like to do everything in one location. Working with Shiftplanning, the convenience of using tools and schedules, and the overall level of service provided by the programme. Automated scheduling is quite important from a financial standpoint since it can offer you the exact cost before publishing.

Nachteile

I don't like that after you've carried over shifts and set it to repeat, you can't extend from the date you initially selected. The software is not designed to tolerate anomalies in Time Scheduling, such as when we do not observe daylight savings time. Furthermore, the auto schedule tool would benefit from the addition of a toggle that allows you to select a minimum or maximum number of shifts per week for a certain job.

Miguel
Miguel
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10’000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 4.4.2021

Great software with functional features designed to aid business

Before my previous employer implemented this software, it was really hard to track the hours, change shifts or check the amount of PTO available. The features of this software have been designed to assist business daily scheduling and besides the malfunctions, the software has high quality performance.

Vorteile

Humanity is a very user friendly software that allows you to check your schedule, track your hours and check the PTO available balance. My favorite features of this software is the time availability feature, this specific feature allowed me to choose my hours of availability as at that time I was going to school and working at the same time . Also, one features that I used a lot was the request to change shifts and being able to view the manager assigned for my shift. Both of these features smooth the processes at work and allowed me to balance my student and professional life.

Nachteile

Besides the high quality of some features, the features that allows you to check the PTO available balance never showed the correct amount of PTO and it was hard to keep track of it when asking for permission to take time off. While I used the software, there were some malfunction with the scheduling but this ight have been due to the person assigned of schedules in my previous employer.

Autumn
Autumn
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 26.1.2021

Straightforward, has some kinks

We use this as a complete all in one hub for shift changes, training, co-worker contact information, management communication, you name it. It's pretty basic looking but that also means it's straightforward. I'm glad I can figure it all out without needing a tutorial.

Vorteile

I like that I can see a break down of my payroll, access all my paystubs over my entire deployment, request schedule changes and reach out to my peers for shift management. Also that tax documents are readily accessible.

Nachteile

There are a few kinks to work out. It doesn't accurately show who is scheduled for shifts in open shift details. Also, when requesting time off, where it shows your available hours mine are never accurate, it's always just a maxed out amount of available PTO. That means if I don't have enough actual PTO my request gets rejected. Also I feel like it locks me out pretty often and I need an account reset.

Bruce
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
2

3
Bewertet am 1.10.2024

Good features, but far too expensive and poor customer service

We used Humanity for around 10 years until the price massively jumped for charities and they wanted about 3 times as much. Customer service poor too.

Vorteile

There were lots of features and it allowed for excellent capability

Nachteile

The terrible customer support and trying to arrange a convenient time to speak to their support centre in India.

Christopher
Christopher
  • Branche: Software für die Automobilindustrie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 12.3.2019

Great app!

I’m a driver and Humanity is the app we use to clock in and out. It’s quick and simple to do and use and in my industry, time is money.

Vorteile

Very very easy to use. Everything that you need is right there in front of you. You don’t have to navigate thru tons of pages and links to get where you need to go. It’s basic and not over complicated which is what you want on a time clock program. It has never crashed on me.

Nachteile

The ONLY thing that I have to say that’s negative is that sometimes when I clock out, the app will freeze up or lag for a few seconds. After a few seconds it’ll catch up with itself and do what it’s supposed to do.

Antwort von TCP

Hi, Christopher,
Thank you for taking the time to leave such a great review! We built Humanity to cater to the enterprise business needs with its robust features, as well as to be intuitive and straightforward for everyday users. Thanks to reviews like yours, we're sure we're on the right track.

Beantwortet am 13.3.2019
stephanie
stephanie
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.10.2017

I absolutely love humanity! Wouldn't use another software for shift planning.

Vorteile

It is so easy to use! Adding new employees is a breeze and uploading schedules is even easier! It can be sent right to the employees email and or cell phone so they always have access to their schedule.

Nachteile

I love everything about humanity. If I had to think of one thing I dislike I dislike it, it would probably be something as irrelevant as I wish it would save my log in information so I don't have to type it in everytime. This is seriously the best software!

Amy
Amy
  • Branche: Finanzdienstleistungen
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
Nicht verfügbar
Bedienkomfort
Nicht verfügbar
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 18.8.2014

Community Pool - perfect for lifeguard and snack bar staff scheduling!

We started using ShiftPlanning in 2014 and love it. As a community pool, we have limited funds, so we had been managing schedules with pen and paper. Until now. One of the board members found ShiftPlanning and it has exceeded our expectation on many levels. ShiftPlanning not only manages the daily lifeguard, snack bar and front desk schedules, it also allows staff members to trade shifts; to "give up" and "grab" shifts that come available; tracks vacations; allows us to require staff to sign-in at the pool which serves as a time stamp for clocking-in/-out of a shift; downloads hours to Quicken (and other financial reporting apps) for payroll; allow us to send e-mails to specific types of workers. Additionally, the customer service at ShiftPlanning is very supportive, responsive and professional.

Vorteile

easy to use; lower cost; fantastic customer support; great value; robust; flexible

Nachteile

Can't think of a con. Only comment is that ShiftPlanning was difficult to find - we had to delve deep into Google search to find this app. Glad we persevered.

Kyle
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.7.2016

Scheduling Made Simple!

ShiftPlanning has been used at our facility for one year now. We are a college campus environment. Thus, scheduling for student workers can be a great challenge due to their dropping and adding classes and potential to working multiple part-time jobs, and of course, due to the differing course load, each student takes on. In the past, we used excel in combination with a learning management system to communicate and maintain student worker scheduling. I am the scheduler for student workers in our area. We have around 8-10 student workers, give or take which part of the year we are scheduling for. We schedule our shifts in a non-linear method. We like the availability feature that ShiftPlanning has. It is a static "when I am not available" table that you or your workers can fill out. At this point I supply entries into these availability tables based on student class schedules and external employment. We do this to prevent students from falsifying availability. ShiftPlannning has a pre-generate schedule wizarding system. This allows managers to schedule weeks, or months ahead of time, based on their current availability. If you are a manager for a college campus, then you may want to consider only doing this once a month for summers, and once a semester for spring and fall. You will be changing availability frequently during the beginning of each semester, almost all summer, and also during finals week. Duplicating the schedule for each week is as easy as two or three button taps on your mouse. Once a schedule is more concrete then this is super easy. During the high volatile periods mentioned above, we highly recommend not scheduling ahead of time. Just do one or two weeks worth of scheduling and make sure to communicate to everyone that the schedule will have a high degree of change. We have also enjoyed the use of the ping feature and other notifications to communicate to students when they should be at work.

Vorteile

The strongest features of ShiftPlanning are the many methods for communicating when a worker is to work (general scheduling), when policy changes or other changes at work need to be quickly and easily assimilated to all employees (dashboard notifications), and when notifications need to be sent to just individuals (ping). All of this communication can be managed in ShiftPlanning. Workers can set up their cell phones to receive important notifications. Administrators can control which methods are mandatory and which communication methods are not. A worker can elect to be notified via email and/or text prior to their shift starting. Workers can access ShiftPlanning from any device since this a cloud-based service. Workers are able to make vacation requests ahead of time, even when there is nothing posted for the actual schedule yet. We would recommend a 2-week requirement for this type of request. Otherwise, student workers can request off via a trade shift or drop-shift option, if short notice is provided. All trades can be set to approval first by manager. It is super easy to setup different worker types by area, or by responsibilities. Thus, if you are budgeting out hours between different areas (positions) then you can easily view the subtotal for each while scheduling who should work when. It also gives you a clear distinction in schedule mode as to who can actually work during the designated times you are generating (i.e. 10 AM ' 12 PM, 1 PM ' 2 PM').

Nachteile

The only concern that we have is with tweaking the trade shift and trade drop feature. Workers who are shown as available for the entire shift don't have the option to select parts of a shift that they are actually available for. Important meetings or events outside of work cannot always be accounted for using the availability feature. The only way this can be done is to not use a static schedule and go to making a policy for weekly updates. Then making it the student worker's responsibility to maintain their own work availability. In our case, we want to stay with a static scheduling system to help reduce the sense of a changing hectic work schedule for our student workers. Thus, students will benefit by having the ability to select from a portion of a shift trade rather than having only the option to pick up all or none of the shift being made available.

Maria
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.6.2023

Essential Productivity Tool for Work

The Humanity app has not just made my professional life more manageable, but it has also allowed me to have more control over my time. If you're looking for an app that can simplify your scheduling woes at work, I highly recommend giving Humanity a shot.

Vorteile

What I like is how easy it is to navigate! I also like how it convenient it is that it has an app, accessible anytime and anywhere.One feature that I appreciate in particular is the ability to trade shifts with my coworkers. Previously, this would involve a lengthy back-and-forth discussion, often leading to confusion and miscommunication. Now, with a simple tap, we can exchange shifts and the management can approve it almost instantly. The flexibility and convenience offered by this feature is invaluable to me.

Nachteile

It's a bit time-consuming if you have fluctuating availability. It's better if you easily copy and paste availability or set recurring availability patterns would save users a lot of time and avoid potential mistakes.

Kevin
  • Branche: Hochschulbildung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 18.12.2018

Time Saver

I manage a work study staff of 30+ students at a small college. Their work study job is not their first priority so availability, priorities, and their schedules are always changing. It's really nice to have a software to manage much of the administrative side of things. I upload the availability, spend an initial investment creating the schedule. If I have done my job correctly things pretty much run themselves throughout the rest of the semester.

Vorteile

Ease of updating availability for employees. Clearly seeing how many people can cover what shift. Ability for employees to drop, add, or trade shifts without me micro managing. Creating multiple classification of jobs to organize the different roles in the work place. Reporting makes it easy to submit to payroll.

Nachteile

The billing is a bit confusing. They bill based off of per user per month. With breaks and a rotating staff I often end up challenging the original bill I get. Customer service has always been good and responds quickly and makes changes.

Antwort von TCP

Hello, Kevin,
Thank you for the extensive review! In such a dynamic work environment, we're glad our app can provide peace of mind with managing different roles and availabilities. As for our billing process, it is set up by default to accommodate the majority of organizations, but, of course, as you have been able to tell yourself, we are always open for discussion in such specific cases such as your own. Our support team is available to you 24/7 via Live Chat on our homepage or app dashboard.

Beantwortet am 10.1.2019
Verifizierter Rezensent
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 10.4.2019

Easy Shift Planning and Scheduling

I enjoy using Humanity. It makes scheduling and planning very simple due to their great user interface. I can quickly check any upcoming shifts, and plan accordingly. I would recommend this shift planning service to anyone who needs one.

Vorteile

Humanity is a very easy to use program. To start off, the time availability function is very useful in scheduling. I was able to go day-by-day and show my hours of availability. This assures that you will not get scheduled on times you are not available.

Humanity also has a great layout that is simple and easy to use. It shows your upcoming shifts for the next Week, Two Weeks, and Month depending on your selection. It is a great way to visualize upcoming shifts.

Lastly, the shift trading function is invaluable. You can either drop a shift, which means that another employee has the option to pick it up, or trade. When you trade, Humanity automatically swaps your shifts. It is very easy to use and has great functionality.

Nachteile

One of my only qualms with Humanity is logging in. Often during log-in, it requires me to input my password a second or third time. I have a long password so this can get very infuriating at times when I know I input my password correctly. Other than than, Humanity has been a great program for me to use.

Antwort von TCP

Hi,
Thank you for the extensive review. We work hard to make the interface user-friendly, so managing schedules is straightforward and seamless for the entire team. It's great to hear we succeeded in making shift scheduling more comfortable and enjoyable for you. We checked with our Product team about the login incidents you described, and we need more details to help you resolve the issue, so please contact our Support team via Live Chat or [email protected].

Beantwortet am 12.4.2019
David
  • Branche: Medienproduktion
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.4.2017

The most ideal service I've found for companies working with contractors rather than employees

We have been using Humanity to run the work assignments for a video production business for two years. In that time the service uptime has been flawless. I have never had a time where the service did not perform or was down.

Phone support is the best that I have every encountered. Not only are calls answered quickly but the techs have deep knowledge and have been able to resolve issues in a matter of minutes, allowing me to stay on scheduling tasks.

*** We don't have many employees but use a lot of contractors, who don't get paid by the hour or salary. Humanity accommodates this through it's sophisticated "Work Units" feature. We assign work unit value for each job or task, allowing robust accounting for this type of relationship.

My contractors like the interface and importantly, say that it makes it's notification system helpful as well. As a result, lates and failure to reports are now almost non-existent.

Vorteile

Robust features closely match my needs for a comprehensive, one-stop service.

Nachteile

Work units report doesn't allow the shift title, notes, or remote site. I have to manually merge WU and custom reports (shifts scheduled) for each employee, which is very time-consumming.

If I can add a second complaint, I really need to be able to avoid having the system label my contractors as employees.

Maureen
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1’000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.12.2016

Excellent Scheduling software!

We were looking for a software that would handle scheduling, shift trades and hold our staff accountable for showing up on time to each shift and more. This software has exceeded our expectations and we fully enjoy using it. The staff is able to upload their photos so other staff can put a face to a name, set their own availabilities, release shifts, see who is clocked in, add their personalized notifications and run reports for timecard and schedules. It is very user-friendly and easy to learn. This software has solved a lot of the problems we used to experience in the past. If ever there is an issue a staff member is readily available to answer our questions. We often get personalized phone calls or emails and chats just to see how the software is doing. They are always improving the software and updating to make even more powerful and user-friendly. It did not take long for us and our staff to start learning how to use it.

Vorteile

Easy to use, great customer service and flexibility of the software.

Nachteile

none at the moment

Verifizierter Rezensent
  • Branche: Darstellende Künste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 30.5.2018

Humanity is great for corporations with a high volume of employees.

Easy access and clear communication when inquiring about my schedule

Vorteile

This shift planning software allows the employees to schedule and update shifts with ease without having to be in constant back and forth with the supervisor. As an employee, I can view what shifts are available months in advance and mark my unavailabilities so that Humanity marks those shifts as blocked. The greatest features include a message wall where supervisors may send employees mass messages as well as the feature to view who is on what shifts, even if they are on different calls than you.

Nachteile

The one thing that could be reevaluated would be the notification system. If Humanity were to send notifications when new shifts become available, as well as text message reminders/updates instead of email reminders getting lost in the inbox. Currently, employees must check the available shifts daily to find any new available shifts.

Jessica
  • Branche: Versicherung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 17.4.2017

Overall good software

Humanity is good software for scheduling and providing a central location for staff to view their schedule and submit leave requests. Since we joined, a few new features have helped us out such as the partial time off requests, etc. I have a few issues with the software, such as when a staff member leaves, it is a very manual process to remove them from future shifts. I have yet to find a good way of doing this and end up going through the next 6 months manually. As for vacation, our staff accrue time off, and this feature is not supported, therefore our time off requests are very manual too. I see how this is good for companies who are constantly changing staff and shifts, however for us, we use a lot of workarounds as our schedule is pretty set. It would be good to be able to add shift patterns to staff availability.

Vorteile

The ease of use for staff members is great.

Nachteile

Not having the option for accrued time off. It is tedious to remove staff from future schedules when someone leaves the organization. There is not the ability to add staff to a set "shift pattern".

Jamie
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 15.8.2019

So easy to use!

Vorteile

Humanity has a very clean and simple user interface that makes it super easy to use. After using other apps to try mobile clock-ins, Humanity is definitely the best option out there that I've tried. They recently added options for push, email and sms notifications which were a much needed feature.

Nachteile

I think there are few little features that could be added to make it more helpful. We have an issue in our practice where employees often forget to clock in or out. It would be great if there was an option to adjust our own time sheets (if permitted by employers of course) or at least the ability to add a note to or flag a particular completed shift so that administrators would know the time entry needs to be adjusted.

Antwort von TCP

Hi, Jamie!

We're thrilled to hear you find Humanity super easy to use and the best option out there!

Adding features or enhancements to our app is something we'll do perpetually.

Check out www.humanity.com/blog for the latest Platform Updates and Product News.

Thank you for taking the time to give us feedback!

Kind Regards,

The Humanity Team

Beantwortet am 12.9.2019
Rebecca
  • Branche: Hochschulbildung
  • Unternehmensgröße: 1’001–5’000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
2

4
Bewertet am 20.4.2017

Humanity.com review

It's better than the older Shiftplanning, particularly the functionality of the mobile app, but otherwise still quite clunky. It would be a better product for me if it could register in a report all employee shift releases so as to track how often which employees are doing this. It would also be best if it could integrate with Team Dynamics, an ITSM product we have adopted for the Computer Services Department at the State University of New York at New Paltz. The lack of integration may be a deal breaker during the coming academic year (Fall 2017 - Spring 2018).

Vorteile

It's inexpensive and the mobile apps makes shift changes and reminders much more convenient.

Nachteile

Clunky. Customer support is inconsistent. Usually I have to wait several hours for a call back or chat response.

Kendra
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1’000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
2

4
Bewertet am 18.4.2017

Good for traditional schedules, difficult for educational schedules

I work with Humanity (mwahahah!) to schedule 50-60 students at our two helpdesk locations. Our schedule matches our academic classes so our shifts often start at 5 and 10 minutes after the hour. Currently you can only schedule in 15-minute increments which means approving timesheets is a NIGHTMARE!

Generally Humanity lets us do what we absolutely need to do - it is pretty intuitive for our techs, allows them to manage their own shift trades, we can reproduce repeating schedules, and assign tasks to shifts - all at a reasonable price point so it's a decent value. But the support for trying to suggest the smaller time increments has been a bit... scattered, including techs linking to an unrelated feature request (not my already-submitted year-old request) to show me how to submit a feature request.

Hopefully the idea will get traction (it's been suggested with some regularity since 2013) and will get fixed (our client support coordinator seems to be advocating for us now which is awesome). In the meantime hopefully these notes provide context for the ratings provided above!

Vorteile

It is online, location restrictable, works well across multiple disparate sites, allows tasks to be assigned to shifts, and allows techs to take ownership of their shift management.

Nachteile

OH MY GOSH PLEASE GIVE US SMALLER TIME INCREMENTS FOR SCHEDULING FOR THE LOVE OF ALL THINGS GOOD IN THE WORLD!!! (Seriously fixing this one problem would solve about forty bajillion other problems I'm dealing with in Humanity at the moment)

Ashlee
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 14.4.2017

Humanity is a terrific value!

Overall Humanity offers the best "bang for your buck". I've researched all the competition and they far exceed others in the market. There is still room for improved and enhanced functionality, I have hope they will dominate in the next few years.

Vorteile

Ease of use and functionality. The staff is pretty responsive and there are a good amount of online resources. The app works flawlessly and the desktop version is very intuitive and user friendly.

Complete control for updating user preferences and passwords is a great feature!

Nachteile

There is still room for improvement. For example, employee time cards are difficult to use - it would be great if there were a multi step process where employees and supervisors can approve timesheets.

Similarly, the vacation time tracking is a nightmare.

Verifizierter Rezensent
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 6.1.2019

Humanity Review

Overall I would recommend this software for a small to a mid size organization. It is functional, however there are much better products available....for a price.

Vorteile

Humanity is a good tool for scheduling and managing human capital. One of the best features is the ability to look at all of an employees data in one place.

Nachteile

some of the reporting functions are complicated and the filters do not always allow you to view exactly what you are trying to.

Antwort von TCP

Hi,
Thank you for your review, we appreciate you taking the time to flag out the difficulties you've had. Please feel free to explore the Reports Overview on our Helpdesk page (https://helpdesk.humanity.com/articles/knowledge/Reports-Overview); for additional questions, you can always contact us via 24/7 Live Chat on our homepage or app dashboard. Regarding the pricing, we would like to point out that we have kept the same subscription packages even though we are continually upgrading our services and launching new features.

Beantwortet am 10.1.2019
David
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 18.4.2017

IFAP Humanity Review

IFAP has been using the system for several years, now. It has been excallent for our 40+ staff to edit their availability, check out the shifts they are rostered on for and make changes themselves. The smart phone app is very handy

Vorteile

It is quick, easy and convenient. I like how I can see who else is available for a shift in one click.

Nachteile

I still feel it should be pushing updates through the app, not relying on e-mail. Relying on notifications through e-mail is not the greatest and it still won't sens SMS because we are in Australia

Steve
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 24.2.2017

A great way to schedule staff

We have been using Humanity and Shiftplaning for the last 3 years and love it. It has been easy to use, customizable to our complicated company needs and most importantly helpful to our staff. The ability for staff to update there availability on the fly and check there schedule via mobile has been huge. Its intuitive from the moment you start using it. Overall its been a wonderful program that we use everyday.

Vorteile

Customization is great for complicated organizations.
Staff find it simple and easy to use.
Helps keep our staffing organized.

298 Bewertungen