Connecteam Erfahrungen

Vorteile

Connecteam is a sofware that is being used departmentally in the institution.It makes it possible for members of each department to internally communicate. It has different options in which employees can use to be kept up to date and feel connected. One of the thing that excites me the most is the great customer support that is always reachable. The software is also easy to use and come at a market friendly price.

Nachteile

Hardly can i mention any dislike. It is a great product and i love it.

Vorteile

Easy to use. Flexibility with features. All in one app

Nachteile

I would like to be able to have a scoring system for forms. We do cleaning audits and sales audits and we would like to score them. We are currently using Go Audit platform because connecteam does not have this feature yet. Either upgrade the quiz feature to be more flexible or add scoring to forms.I would also like to have connecteam integrating with ADP so we can use it for scheduling, payroll, time off and automated user management

In Betracht gezogene Alternativen

Litmos

Vorteile

The employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.

Nachteile

They've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.

In Betracht gezogene Alternativen

Visual Planning

Gründe für den Wechsel zu Connecteam

Price, but again, you get what you pay for I guess.

Vorteile

The ability to make various timeclocks for each department so that the clients we are working under is specific. This helps drastically with our billing for work.

Nachteile

The shift attachments are not fully customizable. Drop down lists with text boxes would be much more convenient for our use.

Vorteile

Connecteam forms are definitely most used and have helped realize the most cost savings across the board. Forms have increased productivity and reduced response times. We are utilizing a small part of the training tools but not enough to fully review. After using for 6 months, we will be slowly making use of more features as people get used to the platform. I can definitely see the ability to digitize a whole company and run it on the platform.

Nachteile

There are a few small features here and there that would make things more useable when building tests on the knowledge platform and also the output of forms and results would be enhanced if you could export into multiple formats.

Vorteile

Connecteam has been an incredible tool, used daily by our team for the last 2 years. I'm so impressed with the technology and growth, and we're grateful to have been one of their earliest adopters. Connecteam makes scheduling and payments such a breeze! The time clock functionality, internal messaging, and calendar views in Desktop AND mobile allowed me to coordinate with my fully remote 24/7 team anywhere, anytime.

Nachteile

Zero complaints. A few times there were some glitches or outages, expected with growth & tech, and Connecteam was always so quick to resolve them!

Vorteile

When choosing any service-provide, customer service is one of our most important criteria. We've been extremely impressed by Connecteam's online support team. They are always super professional, responsive, knowledgeable, patient, friendly, and thorough. And they reply literally within minutes! Or get back to you via email within a matter of hours. This is highly unusual, but especially given the very reasonable cost.

Nachteile

I think the Updates function is a bit clunky, and simple features like adding emojis or scheduling send time don't come with our subscription.

Vorteile

Connecteam is perfect for small or large companies to help run everything within your company.Works brilliant for us at B&F Construction Ltd running multiple employees and booking their jobs in for them to see on their mobile PDA's They can except jobs on the connecteam app and can see all documents needed to work with us.

Nachteile

Least, only one thing i have found a problem is not seeing employees absences on the monthly planner, because of this the admin make mistakes and book people in when they should be off.

Vorteile

I love that we can send a message to them, and they answer quickly. They ask questions about the problem or issue I'm having and resolve it. If I am learning a different part of Connecteam, it has much information to see what I need to do; if not, I can ask them, and they will help us.

Nachteile

Right now, nothing. Before it was, users could not download their timesheets into Excel; only admins and owners could. I brought this to them, and now we have it. So at the moment, I have no Cons.

Vorteile

Connecteam is one of the best apps for team communication especially when working remotely. Its interface is intuitive and easy to navigate. It helps in productivity and organizing my work, and track tasks more efficiently. I can recommend it to anyone.

Nachteile

The app using too much RAM for desktops which I don't like but otherwise I like the software.

Vorteile

Our entire business is based around scheduling, we send workers out into the field and their tasks and shift times are liable to change with no warning. I sit at the desktop app in the middle of all the action and my team use their mobile phones to update me constantly.
Lots of software does that, such as Deputy etc, but I liked the ease of scheduling. One you adapt the language (for us "job" = client and "user" = team member so it's pretty easy) It's excellent at long range repeated scheduling, and then altering the schedule on an hurly basis as things unfold.

Nachteile

There's a little bit on going in and out of the Job Scheduling and Time Clock areas, would love to be able to see both simultaneous of link them e.g. click on a past shift in Scheduling and go straight into any shift change requests for it that exist, but other than that, not much!

In Betracht gezogene Alternativen

Deputy

Warum Connecteam gewählt wurde

Deputy involves a lot of cut and pasting to repeat shifts. Got right up my nose. I have heard that has been addressed since.

Zuvor genutzte Software

Deputy

Gründe für den Wechsel zu Connecteam

we had an opportunity to move to BrightHR but I assessed the scheduling as being quite inferior to Connecteam, which is the same reason we moved on from Deputy

Vorteile

Connecteam is efficient and affordable. Team communication and training materials are easily accessed, and created without a large learning curve. Customer service is very responsive, and works tirelessly to fix software issues that arise.

Nachteile

The scheduling and calendar piece of the app used to be difficult to coordinate with google calendar, however, I have not re-tried this after new features have come out. I wish more administrative capabilities were available via mobile device access.

Vorteile

- We LOVE that the app is easy to use from an end user standpoint, and extremely customizable from an admin standpoint (everything from setting user permissions per team/job title/individual to changing the names of different features within the app to suit the unique business operations)
- The "library" asset with its search feature is incredible - one of our clients uses it to house an emergency contact / medical info database, and the ability to easily search important information rather than manually checking pages of data saves time and stress
- The flexibility to assign a geofence to restrict where employees clock in and out was critical for one of our clients, who relies primarily on mobile workers who aren't in a traditional office setting
- The job scheduler is incredibly intuitive and the ability to template and duplicate shifts is such a timesaver
- The customizability of the workflows and the many different features is awesome - we've barely scratched the surface on all it can do still
- Last but perhaps most important, the customer service is unparalleled. The Sixth Sense team has managed a number of different software implementations over the years but this has been far and above the smoothest. Shahaf, Alon and the rest of the team are responsive, professional, friendly and extremely knowledgeable. The customer support does not end when the app implementation is complete, and they are a valuable resource for ongoing troubleshooting support.

Nachteile

Before I list any cons, I'd like to say that the team is always working on new updates, and we've already seen some of our suggestions and feedback implemented. Here are a few areas the app could continue to be improved:
- Timeclock and workflow reporting could be a bit more robust (ability to customize timeclock reports and fields, automated ability to merge different workflow reports together). Our clients use the timeclock timesheets to run payroll so the customizability would be extremely helpful.
- The synced vs unsynced time clock and job scheduler and the benefits/limitations to each was a steep learning curve but once we figured it out, it ran smoothly
- It would be great to have more areas where we could do a batch data upload (eg. within workflows, library assets)
- At this point, the geofence settings are applicable to all or none employees, it would be great to be able to adjust these settings on an individual level

In Betracht gezogene Alternativen

Clockify

Gründe für den Wechsel zu Connecteam

Geo fence feature Robustness of app features Client service

Vorteile

The user-end is designed for mobile use, so it's super convenient and easy to use your personal mobile device to stay connected with the team. There are so many time-saving features available that take advantage of the tools we already have on hand and make an impact on our daily operations. The mobile app is clear, looks great, and even incorporated our logo into the initialization window. Very professional.

Nachteile

Our previous scheduling software had quite a bit more clarity and control over schedule creation, shift swapping, time-off requests, and general management. ConnectTeam has a functional scheduling feature, which is honestly better than some of the other apps out there, but this aspect could use some improvement. As with any good app company, they have assured me they are continuing to develop this feature and will release any improvements in an update.

In Betracht gezogene Alternativen

Deputy, Factorial und Homebase

Warum Connecteam gewählt wurde

We needed an app with a reliable notification system to ensure our team was on the same page. Having one app for an abundance of functions was helpful so we could consolidate our resources, saving us time and money.

Zuvor genutzte Software

When I Work, Slack und ClickUp

Gründe für den Wechsel zu Connecteam

ConnectTeam had more features that were useful to our operations and the pricepoint was within our budget.

Vorteile

Excellent one time entry scheduling. Scheduling up to 12 months in one go! With either: weekly, daily, 4 weekly. 3 weekly, monthly or quarterly schedules. GPS location clock in and out. Very little usage of data on employee devices!
Easy export to Excel for payroll management. Break down of all jobs worked on, plus rounded up time spent on say, "travelling between jobs". Makes it so much easier to manage our payroll when we use detailed itemized payment categories (Basic pay, travel time, commercial rate, mileage, holiday etc...).

Nachteile

It would be good when inserting a PDF or picture in Updates, you can also enter some text to go with it.

In Betracht gezogene Alternativen

Jobber und Planday

Warum Connecteam gewählt wurde

Didn't offer the scheduling variations, and from memory GPS wasn't available?

Gründe für den Wechsel zu Connecteam

Primarily the way the schedule job planner works. Connecteam is the best for ease of use and simplicity. Planday and Jobber were far too expensive, and we use our own downloaded PC based payroll software (12Pay) that works the best for us. So we don't need an all dancing all singing app for all.

Vorteile

I love the interface that consistently loads and works...not unlike other team management apps. I also love the capacity to develop and implement different workflows based on our needs. Finally, when I ever I have an idea or design question, the team at Connecteam is always ready to help.

Nachteile

To take the app over the top, I would love to see some type of project management add on whereby we can track jobs and responsibilities...but who knows...the crew at Connecteam probably has something in place that I am not aware of at this point in time.

Vorteile

I love that it allows me to do my basic day to day scheduling, time audits and staff management. The features that won me over though, were the messaging capabilities, the training portals and the quiz features. In our industry we change sales often. I love having a quiz feature to publish the sale and make sure my team is updated on all of the ins and outs.

Nachteile

I wish this had a payroll processing feature so it could be a complete all-inclusive program, currently I export my teams timeclock and send to payroll. If payroll could just log in and distribute that would be amazing.

Vorteile

Easy to setup and implement with a large team. Video tutorials make teaching your less than tech savvy employees simple.

Nachteile

Would like for it to link the different areas together, user info to timesheets, schedule, workflows, etc. Feel like you are duplicating some important info. Needs timesheet approval flow.

In Betracht gezogene Alternativen

Contractor Foreman und Paycor

Warum Connecteam gewählt wurde

Company owner

Zuvor genutzte Software

Contractor Foreman

Gründe für den Wechsel zu Connecteam

Map screen with employee clock-in locations (owner chose based on this)

Vorteile

The customization of almost everything made it user-friendly for our team. Also, the communication tools make it a great experience for the team.

Nachteile

Availability function in the Scheduler - It would be good if the users are allowed to change the Availability notifications. It seems that they get so many notifications if the Admin updates the Availability

In Betracht gezogene Alternativen

When I Work und Homebase

Warum Connecteam gewählt wurde

Connecteam offers all of those tool in one. Amazing!

Gründe für den Wechsel zu Connecteam

Honestly, their price, training materials, customer support, and tools customization of connecteam surpass all of them.

Vorteile

Love the interface and its very user friendly

Nachteile

At this time I really can't think of anything.

Vorteile

The best thing about Connecteam is the extreme ease of use. My field agents with low-capacity devices no longer have an excuse for not filling out their timesheets and liaising their activities with me and other team leaders. Secondly, the layout of the interface makes navigation between pages and functions very smooth.

Nachteile

I have zero complaints from using Connecteam. It exceeded my expectations more than threefold.

Vorteile

I love the ease of implementation. The software automatically sent invites to the users to download the app. The form creator gives so many options to use forms already created or to create one of your own. The forms are simple and can be signed from a mobile phone. Signatures are critical for documentation of training, write ups, injury reports etc.

Nachteile

Unless a user purchases the expert version there are limits to the number of jobsites you can use GPS tracking on. With the level that we have we are limited to 10 jobs. I would be much happier with the ability to have 15 to 20 without having to upgrade. We are working with the limits of 10 for now because there really is a large jump in price.

Vorteile

Intergration with QB was easy and smooth. Once trained the interface is easy to navigate

Nachteile

The workflow section seems unnecessarily difficult to navigate. Adding contacts and syncing them to jobs is very clunky

Vorteile

speed of softwaretemplatescustomer supportnew featuresopen communication from team

Nachteile

costgoogle calendar automatic API update

Vorteile

It allowed me to process payroll quickly and accurately, reducing payroll processing from a 6 to 8-hour tedious (and dreaded) operation, to less than an hour, even during peak season.

Nachteile

Processing payroll for a bimonthly period was not easy, and we never quite worked all the bugs out with that. In the end, it was easier to switch over to biweekly pay periods to eliminate the problems with calculating overtime across calendar weeks.