Nutzerbewertungen im Überblick

Über Accelo

Accelo ist eine cloudbasierte Lösung zur ServOps-Automatisierung (Service Operations), mit der Nutzer alle kundenbezogenen Aktivitäten verwalten können. Diese Lösung eignet sich für Unternehmen jeder Größe in verschiedenen...

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
4.3
Funktionen
4.4
Bedienkomfort
4.1
Kundenbetreuung
4.4

Nutzerbewertungen zu Accelo durchsuchen

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Kavindu Githsara
  • Branche: E-Learning
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.2.2023

A Comprehensive Project Management Tool

Overall, Accelo is a comprehensive project management software that offers a wide range of features and integrations. Its ability to automate repetitive tasks, create custom workflows, and streamline operations make it an ideal tool for businesses that handle large projects. While it may take some time to master, the benefits that Accelo offers make it a worthwhile investment for businesses looking to improve their project management capabilities.

Vorteile

Accelo is a powerful project management software that streamlines operations and allows teams to manage our work efficiently. One of the most significant benefits of Accelo is its integration with various tools such as Gmail, G Suite, Office 365, and QuickBooks. This integration enables us to manage customer data, projects, tasks, and billing in one place, which significantly simplifies the workflow. Accelo's automation features help users save time and eliminate repetitive tasks. Its smart scheduling tools and calendar integration enable us to allocate time effectively and manage our workload. We can also assign tasks, track progress, and set deadlines for the our members to ensure timely delivery of projects. One of the standout features of Accelo is its ability to create custom workflows that meet our unique requirements. The software offers customizable templates, which can be tailored to specific workflows, making it easy to manage a wide range of projects.

Nachteile

However, Accelo's complexity may make it difficult for new users to get up to speed quickly. The software has a steep learning curve and may require some training to use effectively.

Antwort von Accelo

Hi Kavindu Githsara, thank you for taking the time to leave a review! We are glad to hear that helped your team work more efficiently and is helping consolidate your client work into one centralized system. We really appreciate hearing about your positive experience with the platform and want to thank you again for taking the time to share your feedback!

Beantwortet am 20.4.2023
Susie
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.2.2020

Game Changer for our Professional Services Company

The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years).

Vorteile

Accelo provides a CRM, sales funnel, statements of work (quoting), active work (projects and ongoing), time tracking and invoicing -- all in one fully integrated platform. The tool is quite user-friendly if set up properly for your business.

Nachteile

The integration with QuickBooks Online needs some additional features.

Daniel
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
1

2
Bewertet am 15.10.2016

Run away! Terrible quality updates and the worst customer service. False advertising of...

The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).

Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund....

Staff have no idea about their own product as it changes so drastically so often.

A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us.

We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention.

The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law.

The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs!

We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!

Antwort von Accelo

Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since.

Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted:
"My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment."

Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech.

While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.

Beantwortet am 29.8.2019

Die besten Alternativen zu Accelo

Molsy
  • Branche: Baumaterial
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.2.2023

An integrated base that enables us to prepare plans, follow-up, & manage communications...

Accelo enabled us to better align plans with reality through automation and the high flexibility it provided us with to manage all functions, in addition to allowing the flow of communications in one place and the preparation of reports with high efficiency.

Vorteile

Accelo enables us to properly plan all required actions, integrate processes, track emails, manage resources, and create budgets, ensuring team members track tasks with flexibility and discipline. I also like how the sorting and filtering tools allow us to easily access what we need to know, especially task details, start and end dates, and keep track of colleagues' updates and managers' comments, as well as attach and save relevant documents. I really like the reports, as I find them modern and easy to edit, especially the progress summaries over time.

Nachteile

With the exception of the phone application, which I find needs a lot of improvements, I do not find many things annoying, as Accelo provides multiple customization options, and in general, the response time is fast, which enables us to perform the functions quite smoothly.

Antwort von Accelo

Hi Molsy, thank you for sharing your experience with Accelo! We are thrilled to hear about the ways the platform has helped you and your team manage and automate your tasks, communication and reporting. Thank you again for sharing your positive feedback and for taking the time to leave a review!

Beantwortet am 20.2.2023
sherae
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 19.3.2021

Good for managing and running projects

Overall a very organized software. Keeps everything in one place.

Vorteile

I love how easy it is to understand. Completely customizable and very organized on a whole. Tracking transactions with previous customers is super easy.

Nachteile

The ease for booking leaves is actually not so easy. It seems to be very complicated. Also I have having to do so many tasks manually.

Antwort von Accelo

Thanks Sherae for the great feedback! We'd love for you to share any additional information on the booking process and how you think this could be improved, within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community.

Beantwortet am 18.4.2022
Amel
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
Nicht verfügbar

3
Bewertet am 17.7.2019

Teamwork and report

Vorteile

It's the perfect app for teamwork, log your time, make a report and to let you know where the project is heading.
Easy tracking of the project and who is working on it.

Nachteile

It's not that easy to set at first.
You need to be careful when you tracking you.
The reports are not very easy to read and you cannot have them in pdf.
You have to report the exact time that you were working on each task.
Unfortunately, as sometimes I am doing many tasks at the same time its not really realistic for me to track the exact time.

In Betracht gezogene Alternativen

Everhour

Gründe für den Wechsel zu Accelo

The setting and the report are more visual. You can have them in pdf. Easiest to see how many time each team member logged. You can track minutes or hour.

Antwort von Accelo

Thanks for your feedback, Amel! I'm hoping that the work we're doing on with reporting right now will be something you find a lot of value from!

Beantwortet am 29.8.2019
Rob
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 2.11.2016

Ongoing clever innovation keeps this product fresh

Accelo solves the problem of double handling data when progressing clients from sales to work in progress and maintaining ongoing work for that client. This saves time and cost... In the past we had to re-enter the contact details from a CRM, after the lead became a client, into a Project Management system, for service delivery, then into a Support tool, to manage ongoing work. A single license with Accelo was cheaper, than other software systems combined.

Vorteile

I like that Accelo combines almost all facets of my business in one application. Not only do I get CRM & sales capability, I also get job/task tracking, project management, support ticketing, and billing! There is integration with key third party apps so I rarely have to go anywhere else to run the business.
I also like the user community engagement and level of communication to keep informed on product development.

Nachteile

It is hard to dislike anything given all the recent improvements, but next I'd like to see a payroll feature, so either I can export timesheet data to a third party application or run a payroll process within Accelo.

Dave
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.11.2016

Excellent tool for a Marketing Agency looking to get hold of productivity

We are solving many problems with Accelo, from project scheduling and timesheeting through to sales forecasting and email tracking.

We use Accelo for the following:
Contract Management
Project Management
Professional Service Automation
CRM

Vorteile

Before we used Accelo, time spent on work was gathered via a rather ugly Outlook task list workaround, which was neither practical nor scaleable. Accelo's project and retainer scheduling functionality allows us to book-in large projects much more easily than before, and also ensures that time is tracked more accurately, allowing senior management to find true profitability of projects and marketing services.

Nachteile

Of course there are a few elements of Accelo that could be improved, but one of the benefits of working with Accelo is that they listen to their clients. I am constantly in touch with Geoff and the team to offer ideas and help with beta testing, which makes me feel like a valued customer.

Shahidul
  • Branche: Internet
  • Unternehmensgröße: 10’000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.8.2022

A Wonderful Project Management Software!

Vorteile

It kind of changed a whole lot of my teams work ethic, and system. Helper us immensely with unique set of features, especially, syncing schedules, result tracking.

Nachteile

Nothing much really. Just that the pricing is on the higher side. Not a deal breaker though.

Antwort von Accelo

Hi Shahidul, thank you for taking the time to leave a review! We're so glad to hear that Accelo's unique features are helping your team manage schedules and track results. Thank you again for your feedback!

Beantwortet am 9.9.2022
Cristina
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 1.3.2023

Streamline your Business Operations with this Tool

Accelo can be a powerful tool for businesses looking to streamline their operations and improve efficiency.

Vorteile

One of the biggest advantages of Accelo is its all-in-one approach, allowing businesses to manage all aspects of their operations from a single platform. This can save time and improve efficiency by reducing the need for multiple software applications.

Nachteile

While it offers a range of features, some businesses may find its pricing plans to be slightly more expensive compared to other similar software options in the market

Antwort von Accelo

Hi Cristina, thank you for your review! We're so happy to hear that Accelo is helping you and your team save time and improve efficiency with one consolidated client work management system. Thank you again for taking the time to share your feedback!

Beantwortet am 20.4.2023
Chad
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 18.9.2017

Customized Agency CRM with lots of ongoing Changes but might not be best fit

ordering and keeping track of our client base - with specific notes and stream or history of conversations and emails with each of them attached.
Easy tracking of support or maintenance tickets and conversion to invoices from a few simple filters.

Vorteile

We transitioned away from an Excel Spreadsheet to Accelo and the transition was amazing. Just forcing us to cleanup our accounts in order to transition saved us thousands in internal errors, missed billing etc.
Accelo keeps you organized and has a wealth of options that you can take advantage of depending on the package you select with them.
For us the most useful things were 2 way integration with QuickBooks Online - and being able to track time on tickets and tasks in Accelo then fairly easily filter and convert those completed tickets into invoices within QuickBooks.
We liked how easy it was to enter time on a ticket and we loved being able to filter on staff for customized time periods in order to see hours worked by project for billing purposes.
Overall this is a robust CRM software that helps you keep track of your clients all in one place, make detailed notes on your relationship with them, track your historical conversations with them and integrate with your Accounting software.

Nachteile

Our biggest issues with Accelo were integration and Price:
At first everything worked fine but after a provincial PST increase we had to create a new Combined tax rate in QBO and it stopped working with Accelo. Customer Service chased this down for months but we never got a reolution - just updates that they were working with QBO on this. After several months of not being able to push invoices through - it became clear we needed another solution.
Secondly was the price. That was just too high for us in the end. We found other software that was not as robust, but fit our needs better, integrated with QBO more reliably and charged us a flat rate rather than a per employee rate - which makes MUCH more sense for us.
One last thing we didn't like that they may have already updated was that filters were not able to be saved. We'd have a staff meeting and load up a page with 3 or more filtering specifications then click something and the results of the filter were lost. We'd have to go through all the steps to get back there again. Same thing next week. It would be nice to be able to customize your filter selections and save them so you can run the same evaluations or reports repeatedly and easily.

Valentina
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 18.12.2018

Flexible, customisable, easy to use

Business clarity on tasks and requirements and deadlines are definitely my favourite. I love the platform a lot, but as a small business (1st year of operation), it's by far my biggest expense after rent (and not much between the two figures). Perhaps my set up isn't correct with user admins, but the #1 priority is for timesheets, and for that, everyone seems to need the most expensive option. Honestly, I'm at a point where I have to review other platforms because of the cost, but I really don't want to because I do honestly believe in what Accelo can do and if using all the right features, I know will be integral for the business to grow.

Vorteile

I love that I don't have to teach my team to use Accelo, they get their login and they are away.

The scheduling tool appears really powerful to streamline the use of studio production.

Love the task management and budget flow, it really is the most comprehensive platform I've used and I've tried quite a few before investing in Accelo.

Nachteile

The charge per user, when some of my users are just timesheeting and not much else. For a monthly cost, it can build quite quickly with part timers and freelancers involved in the business.

I find the PDF of templates a bit clunky, whilst they can look great on the screen, they don't always PDF accurately.

Biggest bug bear is the inflexibility with proposals to show a weekly cost, one off cost, monthly cost or annual cost. It seems to calculate and bundle as one. This would be a good game changer to have these options sorted out.

Jessica
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.11.2016

An excellent all-rounder

In our business we can have a long sales cycle, we also have consulting work, training, software we resell, support level agreements, adhoc support tickets, and we have larger project work as well. It is a lot to manage with a small team.
I tested many software solutions before we chose Accelo. Many packages were great in one area of our business but couldn't transition work as required. That is what really attracted me to Accelo. In Accelo you can start with a sale, migrate it to a project or a support ticket or a support ticket to a project. The system has the flexibility to work with the systems you are already used to and at the depth you want to go.
Accelo is a great all-rounder for a small business. It also integrates with the major accounting packages to ensure the tail end is taken care of as well.
When it comes to support, I've found the Accelo team to be supportive, encouraging and tuned in to their customers. The software is also evolved and improved regularly to respond to customer needs and to fine tune functionality in this worthwhile tool.
The time tracking functionality in the tool is excellent, and one of the features which sold me on the tool. I love the integration with outlook as well, creating that audit trail for future reference. In some ways though I think activities should come through with an aggregate cost, to simplify reporting to clients - sometimes too much information is a bad thing. It also takes longer than I would like to complete a time sheet and sometimes time is missed because work hasn't been approved. Also as updates are always happening, the time isn't static and this can be an issue when auditing time spent against an invoice down the track.
Customer facing reports/dashboards are also sourly lacking in the tool and my number one frustration right now. When a client calls me up and says how is my SLA tracking. I want to be able to produce a report which gives them the 5 key pieces of data they are after on the spot and send it to them, or at the very least screenshot it - at the moment we will export a detailed list of the support tickets and projects in progress for a client into excel, aggregate and manipulate the data manually and a create a dashboard front page which we then send them. It's a lot of work.

Antwort von Accelo

Hi Jessica,

Thank you for your feedback! You are not alone in asking for more reporting. Luckily we are looking to release a beta integration with PowerBI within the next few weeks. While we also work to improve our native reporting, having a dedicated BI tool that connects directly to Accelo will be key in providing detailed reports.

Kind regards,

Beantwortet am 24.10.2017
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 17.4.2021

Accelo the platform for efficient planning

Since using Accelo we have been able to verify that it is a far-reaching software capable of managing projects, optimize billing, expand the effectiveness of sales and service, highlighting that in project management has eliminated the problems of planning and scheduling of our work teams, also due to the ticketing systems it has we have managed to boost monitoring and improve our customer service, leaving in this way that the billing needs have been fully covered

Vorteile

Accelo is a truly effective platform for planning, executing and delivering jobs on time, as it takes care of undoing all those manual tools that hinder overall growth, boasting extremely robust features for project planning, team scheduling, task management and client registration, among other things, it is a platform that boasts excellent customer service and an impressive price-performance ratio

Nachteile

Within the main features that I dislike about Accelo is that it has few integrations with common tools, just as it needs to improve customization options to achieve adjust the needs that any company needs

Antwort von Accelo

Thanks for the great feedback! We'd love for you to share any additional information on ideal potential integration partners within our Ideas Forum (ideas.accelo.com). We have some exciting integrations in the pipeline - so stay tuned. Thanks for being a part of the Accelo community.

Beantwortet am 18.4.2022
Christian
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.11.2016

Amazing CRM and Project Management Tool for your small or midsize biz

At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business requirements... Zero coding programing... everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees.

Vorteile

At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business... Zero Programing with Coding.. everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees.

Nachteile

needs improvement in mobile app. need to provide better training on setting up when starting from scratch, even after paying for the full initial setup package.. still needed to invest internal time to personalize the tool to our requirements

Cheryl
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 27.12.2018

Effective tool but missing some key functionality for management of a team

The company is good to work with. They try to be accommodating with requests. Their support team is responsive. There are some fundamental functionality missing from the system such as the ability to apply a discount to a quote. Also the way margins are calculated is incorrect. I need to recalculate by myself. Some of the dashboards are not meaningful. I would love to see the company spend time understanding reporting needs, and update the software to provide more meaningful information.

Vorteile

The ability to create an opportunity, quote, and then close it into a project where we can assign resources and log time is very convenient.

Nachteile

Reporting capabilities are severely lacking. I have to try many different ways to pull out data into excel and further manipulate it to do the type of analysis I need to do as the leader of a team. When I filter data, it doesn't always make sense and it doesn't leave me confident that the data is accurate.

Katy
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 11.2.2021

Use this Everyday

I use this everyday and I love when our company transferred over to this software. We are so much more organized and work better as a team within this program.

Vorteile

I love how organized you can be as a whole within the company. Everything seems to transfer well between coworkers and keeps us extremely organized.

Nachteile

There are things I feel like are more difficult to understand but I also feel like that is mostly user error. When it comes to creating PO's I think the process could be easier inside of that to go ahead and create an expense.

Antwort von Accelo

Thanks Katy for the great feedback! We'd love for you to share any additional information on your experience with creating PO's and expenses, and how you think it could be improved within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community.

Beantwortet am 18.4.2022
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 28.11.2018

Tries to do too many things and fails at most of them

Vorteile

We used it as a helpdesk ticket taking platform - it functioned. Time tracking was a great feature Accelo did well.

Nachteile

Frequent outages and unexplained slowness plagued their environment when we used it. Things were on their roadmap indefinitely, metrics and analytics were nearly non existent. One of their devs even got snarky with me on a public forum when I pointed out some areas for improvement. We as an organization have since moved to another platform and have not looked back.

Antwort von Accelo

Sorry to hear you had a negative experience and that you felt one of our devs was snarky with you.

Re: slowness and performance issues, as a scaling technology company there are times where there are growing pains - we sincerely apologize for the inconvenience these issues caused for you. We did have a rough period in early 2018 (detailed at https://www.accelo.com/resources/blog/system-outage/), but thanks to the work done by our systems and security team in the later part of 2018, we've had an uptime for 2019 to the end of August is 99.991%. We've also been able to benefit from upgrades to our database infrastructure with AWS to be able to have a lot more auto-scaling to help ensure we're well placed to handle periods where things ramp up.

Again, apologies you didn't have a great experience, and thanks for your candid feedback.

Beantwortet am 29.8.2019
Richard
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 5.2.2019

I'm a bit smarter and definitely more productive with Accelo

Accelo has given me a "picture" of my business that, initially, I was reluctant to believe. Sometimes that first accurate picture isn't pretty, but I'm thankful for it.

Vorteile

Accelo has encoded the work flows for my business. I was unaware of some of those flows, so the software has educated me. It solved problems I didn't know that I had.

Nachteile

What I like least really has nothing to do with Accelo. It can be complex, but, for me, that was because I didn't understand some of the complexities in my business.

For example, the Retainers section has you trying to understand the options that they give you. Your first question will be, "Why does this have to be so complex?", or "Who would do it that way?". When you realize the reasons that they structured Retainers, you understand the power of it.

Mike
  • Branche: Grafikdesign
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 26.3.2020

Simplifies task management and billable time

Overall, Accelo makes our daily lives as designers much simpler. We are still learning something new and helpful within the software every day and their customer support is VERY on top of questions and concerns.

Vorteile

Integration with Gmail makes creating tasks from emails very easy. The ability to create projects by client makes keeping tasks organized and logging time a breeze.

Nachteile

Accelo can definitely seem intimidating at first as there are a ton of menus that can take time to familiarize yourself with.

Nate
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.12.2018

Solid Service Desk tool for the money.

Vorteile

I like the affordability. We are a new MSP and this was a great entry level service desk tool for our company.

Nachteile

There are some moments that feel unfinished. The email system for alerts and tickets is clunky and has been my least favorite piece of this offering. I was able to make it work, but I don't love the workflow and there are a lot of extra steps that seem unneeded in general. I understand that the idea is to leave it open and able to be customized, but I for one would have much preferred a solid base build that required much less configuration. It leaves the end user feeling like I did the job of an architect instead of a more complete out of box experience. I think people want a more plug and play experience from a service desk tool. It took weeks of configurations to get it to the point of being usable in a real world way. Sandboxing wasn't an option as we needed a production ready tool now, not 3 weeks from now.

Carly
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.12.2018

Easy and Effective Project Management System

Vorteile

How easy it makes scheduling my day, week and month. My time management skills have vastly improved since using Accelo.

Nachteile

With any software, there is room for improvement. Little tweaks here and there, but overall the software is great.

Robert
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.11.2018

I now know what's going on

Onboarding was easy and I did it without assistance. Ticketing is easy. The dashboards are awesome and give me an amazing overview of my business.

Vorteile

Email capture, all of our clients and vendors communications are automatically captured and linked with the tick and user it belongs to. My techs don't have to use the software to keep it up to date they just have to email like normal.

Nachteile

The calendar is exchange. I would like a way to easy see the schedule of the days tickets without leaving the app Ang going to Outlook.

Steve
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
Nicht verfügbar
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.5.2015

A superb product

This is a superb product. it really makes a lot of sense if you need something in the PSA space. You really get the idea that these guys know what you would want to be able to do and then provide it. Time and again I have asked for something that is already actually there and in place.

Coupled to this you get unbelievable follow up and service. Tech support invariably duplicate what my question is. answer it quickly, are honest if they can't help and proactive when they can.

No question is ever a dumb question. Time and again these guys have answered me, helped me and taken my calls, not because the product is hard to work with - on the contrary, but because I am trying to get the most out of the product and have had a lot of questions.

I can speak from having had the experience of working with and configuring systems such as Oracle E-Business Suite R12.1, Microsoft Project Server 2007, Clarizen, Salesforce and others.

Nothing holds a candle to AffinityLive for functionality, value for money and overall support. I strongly suggest you take a look - we did and I think it was one of the best decisions we made.

Antwort von Accelo

Hi Steve! Thank you so much for your kind comments. We are so happy to hear that you were happy with our service. Please let us know if there is anything else we can do!

Beantwortet am 19.5.2015
Ellen
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 1.8.2019

quotes to contracts to projects done seamlessly

good for client management and productivity tracking

Vorteile

fully fledged CRM to manage leads effectively through the quotation process. Good way to monitor time and activity at work to understand and prioritize product time. Very well integrates with email, voip and salesforce to allow for good handle on information flow across system and give a consolidated view.

Nachteile

nothing much that i can think of which needs to change.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Accelo

more focused on enterprise servops
156 Bewertungen