Cin7 Omni Erfahrungen

Vorteile

The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).

Nachteile

No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.

Vorteile

Easy to use and obtain movement of a product with 1 click by checking the last 50 transactions. I wish there was a way to check more than 50 from the same feature, rather than running a report.

Nachteile

Product jobs often have problems being completed. Contacted support on numerous occasions but couldn't resolve. When a master code is build with SN and 10 serial numbers are entered, the production job often fails when completed and erases the serial numbers and the quantity being entered. Once clicked manually on the qty. box and have the SNs entered again, it always works. Components are in stock, but the production job module is having hard time completing from one attempt. Recent January 2023 update shows 50 last transactions in a different way, where now PO's show as "IN" and Sales Orders show as "OUT" while they havent been received, nor invoiced. Used to simply show "Open" and it was much clearer. Now everything is OUT or IN even if there's no movement.

Vorteile

Software is good and reasonably safe and stable and has good features once and boarded in familiarised it is reasonably easy to use

Nachteile

Cin7 has evolved very little since i started using it 4 years ago, The products has less errors and downtime but the support has got worse

Vorteile

It is the one-stop shopping of e-commerce and inventory management, every feature we were looking for we found with Cin7. All of the agents we dealt with were great and [SENSITIVE CONTENT] has made the process very simple for us and he has a great personality.

Nachteile

There is a learning curve that makes sense due to how many features there are however Cin7 has an efficient and thorough onboarding process.

Vorteile

I liked a lot about this. Too bad we cannot even get implemented by the lack of communication. Do not pay for the Thousands of dollars to use their implementation specialist who cannot answer any technical questions. The salesman hooks you in and does not mention a 2 month waitlist and then 3 month build time to get your 3PL connected, even though he suggested that it would not take long at all as the Connection is already there. Our Implementation Specialist brought up the waitlist 1 month into training and asked if we wanted to go on this list to connect our 3PL....when questioning this Management are doing their very best to give us the slip and just flat out not reply to any emails.

Nachteile

The Slick Salesman, the not so Specialized Implementation Specialist, the Management who refuse to reply let alone take any responsibility for the complete lack of Communication, Transparency and Non-willingness to take ownership of any mistakes.

Vorteile

Cin7 is easy to roll out and easy to train other users.

Nachteile

Nothing really. Cin7 resolved all the issues that we are having before and we also gained some unexpected benefits like the use of Google drive to keep record of customer POs.

Vorteile

API integration with Ecommerce shopping cart such as Shopify & Esty is great and seamlessly. Customized report is a powerful tool and Cin7 came with many great functionalities for a light ERP system. My second onboarding specialist, [SENSITIVE CONTENT], is amazing, always responsive and willing to help. My 3PL integration engineer, [SENSITIVE CONTENT], is wonderful. He has been the rockstar who not only helped us with building our integrations, but also help resolve many issues that other people created and/or cannot help!

Nachteile

There were many hiccups started with our sale person who messed up our monthly bill and did not even get our Company Name correct! Other problems such as Cin7 does not work with multiple tracking # in one order, BOM components does not get shipped with BOM parents, etc. I had to continuously chase and escalate different work arounds with their team to get things moving.

The biggest challenge for us is until now, 3 months after going live, we kept find out more and more issues with the EDI files that was built initially. Some issues was addressed thanks to [SENSITIVE CONTENT]. Others were extremely hard to resolve due to the fact that " the issue was not raised during implementation". After numerous email exchanges, instead of recode/ remap data on our EDI file, they told me to edit data on each order manually and went MIA.

Due to many coding & mapping mistakes with the initial EDI setup that was not address until live. We had to re-process many EDI error files which caused our EDI processing bill from trading partner increased another $2,000.

As I am writing this review with many built-up frustration, we have not been paid by our vendors since Cin7 started due to the EDI invoice files error and their customer support team has not resolved this.

In Betracht gezogene Alternativen

NetSuite

Warum Cin7 Omni gewählt wurde

Great Inventory Management Module

Vorteile

Slick solutions for our stock management across multiple locations with many locations using different sku codes for same item!Great integration with selling platforms.Realtime sales data and great reporting tools! Simple integration to our Xero accounting system

Nachteile

The learning curve is steep -but worthwhile! Budgetting and forecasting tools are basic and could be enhanced to give even more value

Vorteile

Easy to integrate multiple Websites or Selling Channels

Nachteile

Would like ability to integrate with more accounting options like MYOB

Vorteile

- Supports B2B and B2C channels well, including integrated sales channels (Shopify, BigCommerce, multiple Amazon marketplaces, etc.), manual order entry, and EDI.
- Accurate inventory management across multiple warehouses and sales channels.
- FIFO inventory and manufacturing cost tracking from raw goods through processing/assembly and finished inventory.
- Supportive, knowledgeable staff to help with scoping, implementation, and rollout.

Nachteile

- Account manager/implementation reps are attentive and helpful, but when something has to get escalated to Support, they are at times slow to respond and address issues. However, they are thankfully quick if something is urgent and business-critical.
- There are a lot of details to learn how to use the software correctly, and unfortunately there is not a great way to learn these best practices. There are video training resources, but they rarely address the special situations that seem to emerge often in a system that is trying to manage so much complexity. For a business with channel complexity like ours, this means it takes a lot of trial and error to establish best practices in Cin7 and then to get the data flowing correctly between Cin7 and our accounting software (Xero).
- EDI integrations have taken longer than we expected because the support team is backed up.

In Betracht gezogene Alternativen

NetSuite

Warum Cin7 Omni gewählt wurde

Stitch Labs was being discontinued and our business was ready for a more sophisticated solution.

Gründe für den Wechsel zu Cin7 Omni

Better value for the functionality we needed.

Vorteile

I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well.

Nachteile

My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order.

Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day.

Vorteile

It's easy to use, very beginner friendly. Love that it is all available online - I can work from home or from work, or even on the go! It's also significantly cheaper that our old system, and Cin7 integrates with a lot more apps!

Nachteile

The Warehouse Management System is extremely lacking at this stage, which is a problem because we move stock around frequently, being a low-volume, fast-moving retailer.

Vorteile

The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.

Nachteile

Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.

Vorteile

As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every one of our questions, followed up when he didn't know the answer, and was patient and kind when showing us the ropes and helping us finesse our workflows.

The team was able to customize our Dashboard, product modules, and Sales Orders to include everything we needed quickly and easily, tailoring this so specifically to our business and our customers.

Cin7 is an excellent software and in our first 90 days using it, we're already able to see the benefits over some of the other software we looked at such as Shopify.

The B2B portal setup was incredible. It's so nice to have our raw materials, showroom inventory, and b2b portal all housed in one place.

Nachteile

The thing we like least about this software is its tricky compatibility with Authorize.net.

In Betracht gezogene Alternativen

Adobe Commerce und Oracle Business Intelligence

Zuvor genutzte Software

Adobe Commerce und Oracle Business Intelligence

Gründe für den Wechsel zu Cin7 Omni

We chose Cin7 because it was the only product we could find that could handle our highly variable products and production process.

Vorteile

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT]
has been most helpful.

Nachteile

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

In Betracht gezogene Alternativen

Zoho Books und Xero

Warum Cin7 Omni gewählt wurde

The Quickbooks product was finishing and ending business in Australia from July 10, 2022, so this is the reason we have switched to another platform before the end of the financial year.

Zuvor genutzte Software

QuickBooks Desktop Pro

Gründe für den Wechsel zu Cin7 Omni

CIN7 looked to provide the best support to transition from one system to another and level of customer support throughout. Platform looked simple to navigate.

Vorteile

We went live with both Xero and Cin7 in April this year. We've loving the insights we are now getting on product margins, the full visibility of our inventory in multiple locations and the integrations with Amazon and Shopify. We still have more work to do to implement all the features of the system but we have a plan to work with the Cin7 team on this.

Nachteile

We did find the EDI process quite challenging as each one needs to be customised for the legacy grocery systems - the limitations of this process could have been made more clear at the start.

In Betracht gezogene Alternativen

Dynamics 365

Warum Cin7 Omni gewählt wurde

No visibility of off shore inventory, no integrations with ecommerce, out of date, not fit for purpose

Gründe für den Wechsel zu Cin7 Omni

Local support, lower cost and API integrations with ecommerce

Vorteile

Possibly the ease of use. Its faster and we can manage out inventory very easily through this software. Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him. I also want to appreciate the ability to make minor changes in the system software to suit out individual need. This was possible by Rep and the way he did quickly is commendable.

Nachteile

The fact that we still have to go to XERO to generate outstanding invoices.

In Betracht gezogene Alternativen

NetSuite

Warum Cin7 Omni gewählt wurde

Inventory Management is not compatible with todays need.

Gründe für den Wechsel zu Cin7 Omni

I got what I needed in Cin7 with a smaller budget

Vorteile

It is a comprehensive platform that offers a lot of features.

Nachteile

It has an outdated design and is quite expensive for small businesses to start out on.

Vorteile

The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.

Nachteile

The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you.

Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support.

I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).

In Betracht gezogene Alternativen

Dynamics 365 und SAP Concur

Gründe für den Wechsel zu Cin7 Omni

I was promised more than reality.

Vorteile

Easy to use and some great tools to make your processes a lot less manual
I have onboarded multiple entities and [SENSITIVE CONTENT] as an honourable mention is great, very responsive and knowledgable.
Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero.

Nachteile

Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account.
Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support

Vorteile

Cin7's greatest capability is its ease of use. From the start, our employees are able to have a strong grasp of the system.

Nachteile

Communication. We use cin7 for all of our business operations. From warehouse management, delivery scheduling, all the way to backend sales. Cin7 must implement a way for its users to communicate and plan activities better.

Vorteile

It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc.
All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time.

Nachteile

I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information.

Vorteile

You can customise some aspects, though you will pay a fee for any changes.

Nachteile

So many issues, it's not yet ready for use, there are plenty of bugs.

The large price increases are unjustified when the systems do not run smoothly.