Nutzerbewertungen im Überblick
Über Cin7 Omni
Cin7 ist eine cloudbasierte Retail-Management-Lösung mit Funktionen für E-Commerce, Inventarmanagement, POS und Berichterstattung. Die Lösung kombiniert die Funktionen von Inventarmanagement, POS, 3PL und EDI (Electronic Data...
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- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Cin7 Experience
We are extremely happy with our CIN7 experience so far (about 9 months).
Previously we had found inventory management systems trying to do too much generally did nothing well. So when we decided to change we were initially looking for something simpler in the hope we could find something that would at least do the basics very well.
After trialing Cin7 we were surprised but also a little hesitant because its has a full suite of features (like our old system). BUT i am very glad we took the risk. I never expected to move so much of our business management out of the backend of our website and into our inventory/sales system. It has changed the way we run our business and vastly improved the information and reporting our staff have available, which also improves our customers experience.
The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).
No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.
This is a good SAS and i would recommend it!
James
Ecommerce and Manufacturing
Vorteile
The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).
Nachteile
No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.
Antwort von Cin7
Hi, thank you for the 5 star review! It's great to hear your experience with Cin7 continues to be great! We look forward to the continued support and value you as a customer.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Cin7 Review
We started using both Xero & CIN7 in January 2014 and so far, both systems are working extremely well for us.
We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe.
Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero.
Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings.
Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero.
On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process.
The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective.
I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system.
Antwort von Cin7
Hi, thank you for the 4 star review! It's great to hear that Cin7 and Xero have been a great asset to your business! We look forward to the continued support and value you as a customer.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
review
Vorteile
Easy to use and obtain movement of a product with 1 click by checking the last 50 transactions. I wish there was a way to check more than 50 from the same feature, rather than running a report.
Nachteile
Product jobs often have problems being completed. Contacted support on numerous occasions but couldn't resolve. When a master code is build with SN and 10 serial numbers are entered, the production job often fails when completed and erases the serial numbers and the quantity being entered. Once clicked manually on the qty. box and have the SNs entered again, it always works. Components are in stock, but the production job module is having hard time completing from one attempt. Recent January 2023 update shows 50 last transactions in a different way, where now PO's show as "IN" and Sales Orders show as "OUT" while they havent been received, nor invoiced. Used to simply show "Open" and it was much clearer. Now everything is OUT or IN even if there's no movement.
Die besten Alternativen zu Cin7 Omni
- Branche: Lagerung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Cin7 in a 3PL envionment
I think it is a feature rich tool but it is stuff in the past as have not seen anything new in Cin7 . Annoying how frequently and aggressively they increase their price, particular when they are not delivering anything new for it. Their support has really suffered, so a great tool as long as everything is working and youdon't need help.
Vorteile
Software is good and reasonably safe and stable and has good features once and boarded in familiarised it is reasonably easy to use
Nachteile
Cin7 has evolved very little since i started using it 4 years ago, The products has less errors and downtime but the support has got worse
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
[SENSITIVE CONTENT] Is Awesome!
Inventory Management, Online and Retail System Management, Accounting Integration, Manufacturing and Production Management. I don't know if anyone has yet but we plan to test out and potentially use every feature that Cin7 has.
Vorteile
It is the one-stop shopping of e-commerce and inventory management, every feature we were looking for we found with Cin7. All of the agents we dealt with were great and [SENSITIVE CONTENT] has made the process very simple for us and he has a great personality.
Nachteile
There is a learning curve that makes sense due to how many features there are however Cin7 has an efficient and thorough onboarding process.
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
The Management Team Are really good at giving you the Slip and not solving anything for you
Terrible
Vorteile
I liked a lot about this. Too bad we cannot even get implemented by the lack of communication. Do not pay for the Thousands of dollars to use their implementation specialist who cannot answer any technical questions. The salesman hooks you in and does not mention a 2 month waitlist and then 3 month build time to get your 3PL connected, even though he suggested that it would not take long at all as the Connection is already there. Our Implementation Specialist brought up the waitlist 1 month into training and asked if we wanted to go on this list to connect our 3PL....when questioning this Management are doing their very best to give us the slip and just flat out not reply to any emails.
Nachteile
The Slick Salesman, the not so Specialized Implementation Specialist, the Management who refuse to reply let alone take any responsibility for the complete lack of Communication, Transparency and Non-willingness to take ownership of any mistakes.
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Inventory Management Package
When I joined our company they have issues in tracking orders, keeping copies of POs, order management, etc. When I recommended Cin7 to our [sensitive content hidden] and we implemented Cin7, he was impressed that all these issues were resolved.
Vorteile
Cin7 is easy to roll out and easy to train other users.
Nachteile
Nothing really. Cin7 resolved all the issues that we are having before and we also gained some unexpected benefits like the use of Google drive to keep record of customer POs.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great software with a lot of potentials , terrible set up & support
I truly want to love the software but it is still a fairly-new developing software. Their built-in EDI integration is very questionable as it depends on who was assigned to do your set up. I would not recommend Cin7 to a moderated or complex business setting.
Vorteile
API integration with Ecommerce shopping cart such as Shopify & Esty is great and seamlessly. Customized report is a powerful tool and Cin7 came with many great functionalities for a light ERP system. My second onboarding specialist, [SENSITIVE CONTENT], is amazing, always responsive and willing to help. My 3PL integration engineer, [SENSITIVE CONTENT], is wonderful. He has been the rockstar who not only helped us with building our integrations, but also help resolve many issues that other people created and/or cannot help!
Nachteile
There were many hiccups started with our sale person who messed up our monthly bill and did not even get our Company Name correct! Other problems such as Cin7 does not work with multiple tracking # in one order, BOM components does not get shipped with BOM parents, etc. I had to continuously chase and escalate different work arounds with their team to get things moving.
The biggest challenge for us is until now, 3 months after going live, we kept find out more and more issues with the EDI files that was built initially. Some issues was addressed thanks to [SENSITIVE CONTENT]. Others were extremely hard to resolve due to the fact that " the issue was not raised during implementation". After numerous email exchanges, instead of recode/ remap data on our EDI file, they told me to edit data on each order manually and went MIA.
Due to many coding & mapping mistakes with the initial EDI setup that was not address until live. We had to re-process many EDI error files which caused our EDI processing bill from trading partner increased another $2,000.
As I am writing this review with many built-up frustration, we have not been paid by our vendors since Cin7 started due to the EDI invoice files error and their customer support team has not resolved this.
In Betracht gezogene Alternativen
NetSuiteWarum Cin7 Omni gewählt wurde
Great Inventory Management Module- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Inventory Management Sorted!
Cin7 Omni has given us complete visibility of our stock position with almost real time updates. The simple integration with platforms like Amazon or shopify saved hours in manual updating and provide valuable insights through the cin 7 built in reports.
Vorteile
Slick solutions for our stock management across multiple locations with many locations using different sku codes for same item!Great integration with selling platforms.Realtime sales data and great reporting tools! Simple integration to our Xero accounting system
Nachteile
The learning curve is steep -but worthwhile! Budgetting and forecasting tools are basic and could be enhanced to give even more value
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Cin7 Omni for eCommerce
We have integrated our website and direct native integration to Markeplace Channels like the ICONIC and also the Cin 7 B2B platform for our wholesale channel...it has been very easy to transition from our old platform to CIN7 where everything is now under one roof
Vorteile
Easy to integrate multiple Websites or Selling Channels
Nachteile
Would like ability to integrate with more accounting options like MYOB
- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
The best omnichannel inventory and order management system we've found
We're very happy with Cin7 overall. We were ready to graduate from a simpler inventory and order management system that didn't support our manufacturing processes and had no integration with our accounting software. Cin7 has thankfully done the trick. If we hadn't found Cin7, we likely would've had to go with NetSuite or something like that, which is both significantly more costly and more complicated to integrate. I would highly recommend Cin7 for businesses with multiple sales channels and relatively straightforward sourcing/manufacturing processes.
Vorteile
- Supports B2B and B2C channels well, including integrated sales channels (Shopify, BigCommerce, multiple Amazon marketplaces, etc.), manual order entry, and EDI.
- Accurate inventory management across multiple warehouses and sales channels.
- FIFO inventory and manufacturing cost tracking from raw goods through processing/assembly and finished inventory.
- Supportive, knowledgeable staff to help with scoping, implementation, and rollout.
Nachteile
- Account manager/implementation reps are attentive and helpful, but when something has to get escalated to Support, they are at times slow to respond and address issues. However, they are thankfully quick if something is urgent and business-critical.
- There are a lot of details to learn how to use the software correctly, and unfortunately there is not a great way to learn these best practices. There are video training resources, but they rarely address the special situations that seem to emerge often in a system that is trying to manage so much complexity. For a business with channel complexity like ours, this means it takes a lot of trial and error to establish best practices in Cin7 and then to get the data flowing correctly between Cin7 and our accounting software (Xero).
- EDI integrations have taken longer than we expected because the support team is backed up.
In Betracht gezogene Alternativen
NetSuiteWarum Cin7 Omni gewählt wurde
Stitch Labs was being discontinued and our business was ready for a more sophisticated solution.Gründe für den Wechsel zu Cin7 Omni
Better value for the functionality we needed.Antwort von Cin7
Hi Keah,
Thank you for taking the time to share your review. They really help us to make our software and service better for you and other customers! It's great to know you've been enjoying the features Cin7 has to offer. As for some of the cons you've listed, we definitely understand those difficulties and can assure you that we're working on each and every one of them. Our training is being consistently improved in order to help our customers, and give you a great working knowledge of our product.
We do appreciate your patience and understanding when it comes to our support. Cin7 is always growing and so is our support capability! I hope our software manages to exceed your business expectations all the same. We're always happy to hear and take on your feedback. Thank you for being a Cin7 customer, Keah!
Warmest Regards,
Erin (Marketing Team)
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
New User
I had to sign on when we were not busy during COVID-19 pandemic. Unfortunately, i was not able to take advantage of the first month set up as much, since no orders were coming in. However, once i was full time (this week only) i had a lot of questions that were all answered by email quickly.
Vorteile
I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well.
Nachteile
My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order.
Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day.
Antwort von Cin7
Hi Rachel,
Thank you for the starred review. We are glad to learn that you found value in our software and support team. We will share your feedback with our product team as we are always working hard to improve our software.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Fantastic Customer Support
I've had some incredibly positive experiences with the Support team - our Implementation Specialist, was phenomenal and really made the transition from our old system to Cin7 extremely smooth for us. He was able to explain things in plain English to us, and I always felt that he 'understood' what we needed. Our post-live onboarding specialist has also been wonderful, very responsive and so helpful. It's great that I get the same support specialist to work with - someone who understands our business and what we're after. We've recently had executive help us out on our account as well, and she has been so prompt to attend to my queries, and when I needed some urgent assistance, we turned it around extremely quickly, and exactly to my specifications. I could not be happier!
Vorteile
It's easy to use, very beginner friendly. Love that it is all available online - I can work from home or from work, or even on the go! It's also significantly cheaper that our old system, and Cin7 integrates with a lot more apps!
Nachteile
The Warehouse Management System is extremely lacking at this stage, which is a problem because we move stock around frequently, being a low-volume, fast-moving retailer.
Antwort von Cin7
Hi Katrina, Thank you so much for your detailed and thoughtful review. Our Customer Success team strives to provide exemplary service and will be delighted to hear your feedback. Cin7 is an ever-evolving product and service, and we're always looking at ways to improve our offerings. While we do not have a full-fledged warehouse management system at this time, we are working on some exciting warehouse management features that we hope will address the issue you mentioned.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Softwear with huge potential let down by inability of staff
We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.
Vorteile
The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.
Nachteile
Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.
Antwort von Cin7
Hi Michael,
Thank you for taking the time to review Cin7 and for sharing your concerns.
I'm sorry to hear that your experience with our customer support didn't meet your needs or expectations. We understand some of our staff have already been in touch with you to understand and resolve the issues you were experiencing.
We understand some of the delays were a result of a lack of response from your 3PL contact. We also recognise some of your unique customization requests were not feasible from our end. We are currently making improvements to our sales approach to be sure we understand customer requirements upfront. We've also recently hired more support team members with experience in leading SaaS businesses to meet the growing demand for Cin7. All of this to help ensure this won't happen to anyone else.
Thank you again for the feedback and choosing Cin7. It really helps us improve for you and our other customers.
Doug (CMO)
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Excellent Product & Stellar Customer Service
Before using Cin7, we could not accurately get the big picture look at our inventory due to our nuanced manufacturing process. Now, with the help from Cin7, we know exactly what our inventory looks like from many different angles.
The setup process was complicated because our products are so customizable, and Cin7 made the setup, data migration, and launch astonishingly pain-free.
Vorteile
As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every one of our questions, followed up when he didn't know the answer, and was patient and kind when showing us the ropes and helping us finesse our workflows.
The team was able to customize our Dashboard, product modules, and Sales Orders to include everything we needed quickly and easily, tailoring this so specifically to our business and our customers.
Cin7 is an excellent software and in our first 90 days using it, we're already able to see the benefits over some of the other software we looked at such as Shopify.
The B2B portal setup was incredible. It's so nice to have our raw materials, showroom inventory, and b2b portal all housed in one place.
Nachteile
The thing we like least about this software is its tricky compatibility with Authorize.net.
Gründe für den Wechsel zu Cin7 Omni
We chose Cin7 because it was the only product we could find that could handle our highly variable products and production process.Antwort von Cin7
Hi Madison,
Thank you so much for the stellar review! We are pleased to know that our software and onboarding team could meet your business requirements and expectations.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Geting on board with Cin7
The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.
Vorteile
The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT]
has been most helpful.
Nachteile
Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.
Warum Cin7 Omni gewählt wurde
The Quickbooks product was finishing and ending business in Australia from July 10, 2022, so this is the reason we have switched to another platform before the end of the financial year.Zuvor genutzte Software
QuickBooks Desktop ProGründe für den Wechsel zu Cin7 Omni
CIN7 looked to provide the best support to transition from one system to another and level of customer support throughout. Platform looked simple to navigate.- Branche: Lebensmittelproduktion
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Cin7 great for managing product margins and inventory
We found their onboarding process really useful and having a post-implementation consultant has been really valuable.
Vorteile
We went live with both Xero and Cin7 in April this year. We've loving the insights we are now getting on product margins, the full visibility of our inventory in multiple locations and the integrations with Amazon and Shopify. We still have more work to do to implement all the features of the system but we have a plan to work with the Cin7 team on this.
Nachteile
We did find the EDI process quite challenging as each one needs to be customised for the legacy grocery systems - the limitations of this process could have been made more clear at the start.
In Betracht gezogene Alternativen
Dynamics 365Warum Cin7 Omni gewählt wurde
No visibility of off shore inventory, no integrations with ecommerce, out of date, not fit for purposeGründe für den Wechsel zu Cin7 Omni
Local support, lower cost and API integrations with ecommerceAntwort von Cin7
Hi Rose-Anne,
Thank you for your review. We are happy to know that you found value in our software system and that our support team was able to help in onboarding and post-implementation processes.
We will share your feedback with the product team as we are always looking for improvements.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
SUPPORT
I am satisfied and happy that we were able to make the necessary changes in this software and get this Inventory system integrated with sales channel without experiencing any problems.
Vorteile
Possibly the ease of use. Its faster and we can manage out inventory very easily through this software. Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him. I also want to appreciate the ability to make minor changes in the system software to suit out individual need. This was possible by Rep and the way he did quickly is commendable.
Nachteile
The fact that we still have to go to XERO to generate outstanding invoices.
In Betracht gezogene Alternativen
NetSuiteWarum Cin7 Omni gewählt wurde
Inventory Management is not compatible with todays need.Gründe für den Wechsel zu Cin7 Omni
I got what I needed in Cin7 with a smaller budgetAntwort von Cin7
Hi Abdul,
We're happy to learn that you found value in our software system. Great to hear the Cin7 team has been able to make things easier for you. Thank you for taking the time to give us your feedback.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Comprehensive inventory management software
Whilst there are always compromises when it comes to inventory management, Cin7 offers a comprehensive package that covers most bases (more than any other - and trust me I researched this a lot!). And they do offer customisation too if what they have doesn't quite cover your bases.
So if you have complex inventory management requirements and you are looking for loads of side benefits - POS, BOMs, B2B, 3PL etc - then definitely take a closer look at Cin7. And even if your requirements are simple definitely consider Cin7 as your company will be able to grow in to its many features.
As a comparison with the many other inventory packages and POS systems I have worked with Cin7 is by far the most comprehensive and thus I really couldn't recommend enough.
The cons are that it could be considered slightly clunky to work through some things - but I would argue this is necessary to have a slightly complex system that allows a company to grow into. One example of this, just to give an idea, is when using BOMs. They don't automatically update the cost price of the good they create (there is an extra step to set it up to do this which is not very obvious). This would seem annoying and slightly counterintuitive. AlthoughI would also argue that it does offer you the extra advantage of being able to choose whether a BOM price update will automatically update the cost price of a good. So you can see it can be clunky but also kind of necessary in terms of flexibility.
The only other two cons I would say are the slightly outdated design of the platform which aesthetically isn't the best. And not having much choice in invoice design etc. But this is really just nit picking and something that I am sure will be fixed at some point.
So overall really would have to recommend - especially if you are looking for a wide range of features and a well designed platform.
Vorteile
It is a comprehensive platform that offers a lot of features.
Nachteile
It has an outdated design and is quite expensive for small businesses to start out on.
Antwort von Cin7
Hi Gabriel, thank you for the overall 4 star review! It's great to hear that you researched lots of Inventory Software and Cin7 was the best fit for your company. We also are trying to grow our features for our customers you're right and we update them monthly. Thank you for your honest feedback we're always trying to improve for our customers. We look forward to the continued support and value you as a customer.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Terrible Custumer Support
Vorteile
The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.
Nachteile
The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you.
Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support.
I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).
Gründe für den Wechsel zu Cin7 Omni
I was promised more than reality.Antwort von Cin7
Hi Elioth,
Thank you for sharing your feedback, which has been shared with the team. While we're glad you're finding our software useful and would recommend it, we regret that your customer service experience with us hasn't been more positive. We care deeply about all of our customers and will work to improve our services going forward.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great software for SMB
Cin7 has helped our business grow massively in the 4 years that we have been working with it, and we have seen it continuously develop its features and functionality, further improving our processes and data accuracy.
Reporting and documents are customisable but do have limitations.
I would still recommend CIN7 as the price is reasonable for the service. The onboarding should be used to the fullest as this is where you will get the best support.
They are in the process of expanding their customer support so this should get back to the standard that it once was.
Vorteile
Easy to use and some great tools to make your processes a lot less manual
I have onboarded multiple entities and [SENSITIVE CONTENT] as an honourable mention is great, very responsive and knowledgable.
Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero.
Nachteile
Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account.
Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
CIN7 for Wholesale
Cin7 has been great overall with our company. Their team leaders make sure that we are well taken care of and when we require a hand, they are there to help us find a quick and efficient solution.
Vorteile
Cin7's greatest capability is its ease of use. From the start, our employees are able to have a strong grasp of the system.
Nachteile
Communication. We use cin7 for all of our business operations. From warehouse management, delivery scheduling, all the way to backend sales. Cin7 must implement a way for its users to communicate and plan activities better.
Antwort von Cin7
Hi Andres,
Thank you so much for sharing your thoughts on Cin7! I'm pleased to hear you and your employees have been able to navigate the software efficiently. It's awesome to hear Cin7 has met your business needs and that you've had great support.
In terms of your feedback, we will ensure to pass it on! We appreciate your feedback as it helps us to improve for you and other customers! Thank you for being a Cin7 customer, Andres!
Warmest Regards,
Erin (Marketing Team)
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Comprehensive software package and easy to use.
I wathe new version was very poor and extremely clunky to use. I spent over a year testing other 'Market Leading' software packages all of which failed in some key aspects and then a customer reccomended Cin7. That was over 5 years ago and in that time the company has expanded from 3 staff to 25 staff and i absolutely believe that Cin7 has been a key factor in that success.
Vorteile
It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc.
All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time.
Nachteile
I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information.
- Branche: Möbel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Bug-filled, hidden price increases - look elsewhere
One of the most bug-filled and disappointing software systems we have come across.
We had a significant price increase only 7-month into the subscription, more than 100%. Some would argue it is completely unethical business practice luring a company in long enough to invest enough time so set themselves up only to get an extreme pricing increase...
Was promised Premium Support as compensation for the price hike, managed to negotiate a small price drop but Premium Support was taken off without communicating that to us. Price is now back up where it was plus some.
Promised functionality but appears to have been built by people with little user insight.
Support response time is poor, the support staff we deal with try their best but with a system filled with bugs, it's pretty obvious they are fighting an uphill battle.
Zero compensation for lost data which was only one of the issues with bugs.
Do yourselves a favour and research all inventory systems available thoroughly before committing to CIN7. There are several other systems available with far fewer issues and quality customer service.
This software system is not ready for use.
Vorteile
You can customise some aspects, though you will pay a fee for any changes.
Nachteile
So many issues, it's not yet ready for use, there are plenty of bugs.
The large price increases are unjustified when the systems do not run smoothly.
Antwort von Cin7
Hi Belle,
Thank you for sharing your feedback with us. We're sorry to learn that you've had a disappointing experience with Cin7. We are working hard to improve our product and service to make it a better platform for all businesses. We would love to help you with the issues that you've mentioned. One of our managers will be in touch with you to discuss this further and to create a plan of action for you.
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Quelle der Bewertung
New user excited by level of functionality, quality of platform, and sincerity of help
We are a small business with 6 employees based in Australia and working in the construction supply industry. We sell mainly to trade, via trade credit accounts, but also do some wholesale and retail sales. We have around 500 account customers and 7000 product lines. Due to the size limitation of our site we do a large number of stock turns on many items, so inventory management, ease of generating orders and stock receipting are very important to us. The competitive nature of our industry demands the capability to have multiple discounting methods which are applied at both customer and product (quantity based) levels enabling accurate and consistent pricing to customers.
We have been using another software for over two years with another cloud-based POS/inventory/CRM product and have recently switched to Cin7. In short, I wish we had swapped sooner. Though we have literally only been using Cin7 'live' for three weeks now, the experience is so superior, so 'next level' that it is clear to me we were simply using the wrong package for our business. While we are still learning and growing into the Cin7 package, we are finding that its operation is streamlining our processes, increasing our invoicing accuracy and assisting with our inventory management. Integration has been nearly flawless, with hours saved every week on automatic invoice due date production.
Despite many offers of more involved training, Cin7 is so logically constructed that we taught ourselves, with the aid of available on-line help resources and the occasional email or phone conference with our mentor. Having a dedicated project manager from Cin7 to guide us through the 'onboarding' process was brilliant, saving the usual frustration of explaining the same thing to multiple people in a standard help desk environment. Our manager really took the time to understand how we do business and then show us how our requirements could best be implemented. Staggeringly we had some customization specific to our needs built into the platform in a matter of hours during the onboarding process. The whole task of switching from old to new could not have been any more straightforward.
I look forward to becoming more adept with Cin7 and using what I learn to increase productivity while bettering the interaction between our business and our customers.
Antwort von Cin7
Hi Omar, thank you for the overall 5 star review! Great to hear you taught yourself how to use Cin7. Awesome to hear it has helped streamline your business process and you're still finding new features that benefit your business. We look forward to the continued support and value you as a customer.