GuestXM Erfahrungen

Vorteile

- aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook & more) into one Central Dashboard
- easy to understand data driven insights
- superbly user-friendly
- time saving technology

Nachteile

there is genuinely nothing to list here, ATH does exactly what it says it does really well

In Betracht gezogene Alternativen

Zuvor genutzte Software

Gründe für den Wechsel zu GuestXM

Vorteile

All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone.

Nachteile

Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features).

Vorteile

ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners. 
Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released.

Nachteile

G-mail integration would make it complete

Vorteile

We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes.

In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved.

Nachteile

Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it.

Vorteile

When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use.

By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately.

Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks [SENSITIVE CONTENT]!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on.

Nachteile

There are no cons to using AreTheyHappy!

Vorteile

As branding and communication agency with a fair amount of customers in food and hospitality we use Are They Happy on a daily basis. It is very efficient, clear and above all very handy software that allows us to help our customers with insights and trends. Support and follow-up of any issues is fast and always helpful. [SENSITIVE CONTENT HIDDEN] and team!

Nachteile

Nothing so far. We use ATH for more than three years. Happy customers.

Vorteile

- Easy to use, very intuitive
- Very good customer service
- Clearly structured
- Easy to manage roles & users

Nachteile

Sometimes things go wrong and stop working and it's not always clear to me what is going wrong exactely or why. It might be useful to make "fault indications" a bit more informative?

Vorteile

The software is very easy in use, the implementation went fast , friendly staff
This tool is a very important part of the total customer experience & total service level.

Nachteile

In the beginning it was not possible to make the connecting with social platform, this was fast solved.

Vorteile

The platform is easy to use and easy to link to other platforms. In an accessible way it is possible to do social planning and manage our reviews. The product is continuously being developed, which I experience as very pleasant. The personal contact also ensures that problems are solved quickly

Nachteile

There were features that I missed. I discussed this with the team and a solution has now been developed

Vorteile

I find that AreThey Happy makes the whole process of dealing with customers reviews a great deal easier, due to everything being accessable in one place. Alongside this the interface and navigation of the site is very simple and easy to pick up.

Nachteile

Could maybe have additional features such as using Google Alerts.

Vorteile

hace que sus franquicias sean potenciales haciendo de sus puntos una escalera para el crecimiento de sus clientes en cuanto al conocimientos de sus marcas

Nachteile

su diseños debería ser mas llamativos en cuanto a diseños gráfico

Vorteile

Easy to use, to deal with the information

Nachteile

Some bugs connecting to the different plataforms of reviews

Vorteile

With Are They Happy we can easily and clearly manage our large stream of reviews. The strength of the tool lies in the simplicity of its use.

Nachteile

I do not mis anything. Integration with Formitable works good.

Vorteile

Especially the so called email alerts/digests that we receive are especially useful

Nachteile

Some integrations might need some improvement

Vorteile

It's super easy & convenient to have a central platform for all our customer interactions

Nachteile

we are waiting for the integration with our delivery platforms :-)