Firmwater LMS Erfahrungen

Vorteile

The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Nachteile

Not a durn thing so far :), super easy and I am learning new things all the time.

Vorteile

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support.
The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline).
It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Nachteile

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

In Betracht gezogene Alternativen

Litmos

Gründe für den Wechsel zu Firmwater LMS

Firmwater has many more options for us to use to keep our learners on track and provided pre and post tests.

Vorteile

Once I figured out what I needed to get done in it, it is relatively easy to use.

Nachteile

user interface appears outdated and reporting feature is lacking.

Vorteile

In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those.

Nachteile

When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS.

Vorteile

The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!

Nachteile

The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.

Vorteile

Firmwater is one of very few LMSs made specifically for training providers. If you want the ability to host an LMS on behalf of other clients, this is the ideal solution.

Nachteile

Like any LMS, there's a bit of a learning curve, but it's not bad, and the support is very good.

Vorteile

At first site the LMS seems plain in comparison to 'fancier' platforms. But its simplicity is one of the best features, once you see how well it works with importing great looking courses and excellent reporting functions. It is simple and does the job you want it to do.

Nachteile

Terminology is not the clearest - needed some explaining about exactly what was what.

Vorteile

Our Firmwater LMS is so easy to use! With the ability to create child accounts, the scalability is endless. We can brand our clients LMS portals by simply uploading their logo.

Nachteile

An storefront feature native to Firmwater would be nice, but it is very easy to connect to Shopify for ecommerce sales.

Vorteile

Overall the user experience was great ! It took very little time to understand and utilize the program. Made our first experience as an entry level program for us to be very easy to use.

Nachteile

I cannot think of things to discuss regarding what we didn't like about the product.

Vorteile

Integrating our Rise training courses are very easy with firmwaterIntegrating our orders within SAP to sign people up for training in Firmwater is also easy

Nachteile

it's not always clear what each report will show, wish it was simpler to pick our report parameters and have it all show up rather than needing multiple reports to get all the info we want

Vorteile

The ease of use and ease of navigation, amazing personalized customer service experience, reliability, and very easy to learn how to navigate. It has been very helpful to create countless client sites (which can be individually branded as necessary), and grant content from our host site to the various client sites depending on the training that has been purchased. The ability to customize the setup of complex programs has been invaluable.

Nachteile

I genuinely don't have anything bad to say about the Firmwater LMS due to the fact that in my experience when there was a "missing" feature or improvement desired, the Firmwater team is responsive and solutions-focused. They want to see you succeed in your business goals.

Vorteile

The ease of use and reliability. Very little overhead with a learning curve that is palatable.

Nachteile

Our business model requires we maintain very detailed records of user results. Most rapid e-Learning publication tools do not offer the level of data we need to export. Firmwater has worked with us to ensure this critical information is captured from the third party software we are currently using. A quiz building engine that offers detailed reporting is something we eagerly await from Firmwater. We'll be the first on board as soon as this is available.

Vorteile

The integration with Shopify is fantastic and means that our users have a seamless purchasing experience. It's great that we're able to have different certificates for different modules, ensuring that our users in Wales are able to access bilingual certificates. The support team are always happy to help, and as a non-specialist team that has made a huge difference to us. Once you know what you're doing, it's quick and easy to build the courses on Firmwater.

Nachteile

We make regular use of the reporting features, but it would be great to see these further developed so that we're able to build our own custom reports. That being said, the support team are always happy to look into reports or features that aren't available.

It would be great for our development team to be able to have more control over the general look of the platform (ie font type, colours, icons etc). However, when we requested changes to the appearance the Firmwater team were more than happy to help.

Vorteile

First and foremost this product was easy for a non-technical administrator like myself to take on, and understand. This was our first time using an LMS system and it seamlessly integrated with what we were already doing and has the features that we need.

Nachteile

There is nothing so far that that I don't like about this software.

Vorteile

It has a lot of great features: Allowing a payee to send an invitation to someone else, easy access to the certificates after account is inactive, ability to send e-mails to participants reminding them of their time limit, automatically deactivating participants after a period of time, easy access to management to change participant's information (e-mail address), being able to resend invitations to start the class, easy access to view participant's information by management, and many other features that I can't think of.

Nachteile

There are only a few drawbacks or cons that we found: Some reports cannot be printed out using PDF.

Vorteile

The ability to create custom platforms for our clients and the excellent up time and easy of use.

Nachteile

Would love to see a bit more real time reporting.

Vorteile

Firmwater's LMS is very easy to setup and use. It is easy for us, as a training company, to add new clients, get them setup with an administrative account, show them the basics, and then let them do what they need to do. I like the customization options that we can provide to each new client (custom domain, company logo, etc.) with just a few clicks of the mouse.

Firmwater is able to effectively run and track the content that we upload (typically Articulate created elearning programs) with excellent accuracy and immediate response time. The multitude of reports on each user and piece of content is a great feature for us.

The cost of Firmwater's LMS is what really set them apart from other LMS providers that we researched. Their pricing structure allows us to maintain low overhead costs and remain ultra-competitive with our own pricing structures.

Nachteile

One feature that I wish was available within Firmwater was the ability to email users or send users reminders that their training needs to be completed by this date. As it stands currently, we have to generate reports and then export those reports to get a list of email addresses that have not completed a program.

I know that new features are constantly in development and the Firmwater team works hard to put out their best product possible, and I hope that this feature gets implemented somewhere down the road.

Vorteile

The software is easy to use for clients and staff.

Nachteile

Firmwater's LMS is my only experience using an LMS, so I don't have anything to compare it to. In other words, I can't come up with any cons.

Vorteile

The white-labeled training portal is a market differentiator for selling to our B2B clients.

Nachteile

Some of the standard features, such as free trial access and monthly subscriptions, are not available with Firmwater LMS. The feature of customizing training certificates is limited which can cause issues with regulatory requirements. Navigating and using the platform is not always user friendly and user mistakes can cause costly errors if you aren't careful. I don't care for having to rely on Firmwater staff to help me implement changes in my portal.

Vorteile

Works with what I need with an excellent reporting ability.

Nachteile

Not a con exactly, just that it offers so much that I haven't had a chance to learn it all.

Vorteile

Firmwater LMS is very intuitive and easy to use for both our internal team and our clients. It allows us to set up each of our clients with their own secure, personalised site. These client sites can also be integrated with the client's own LMS which is a huge advantage. The content library is set up in a way that allows us to easily manage our training content and share it with our clients as appropriate, saving lots of time compared to our previous LMS.

Nachteile

Users are unable to create custom reports.

Vorteile

It's stability. Especially for an LMS, Bugs can really hinder positive customer experience. Not with Firmwater - the software is well implemented. With over 25,000 trainings we use their LMS extensively. No major issues/ bugs occurred.

Nachteile

Since Firmwater customized the LMS UI language for our customers, there were some minor translation issues. They got resolved within hours by Firmwater, which is overall rather a Pro feature instead of a con :)

Vorteile

Very quick and personalized support
Quick uploads
Ability to create private brand labeled sites (known as “clients”)
Grant content from a “master” to “clients”, enabling automatic content update
Supports locations and departments
Many email contact options, including customization of email messages
Various options for user setup
Ideal for certificates and certifications (including customized certificates of achievement)
Logical user interface and process for content management

Nachteile

Need more backend functions accessible to the user interface (in process)
Would be nice to have a "lite" LCMS that supports version control
Upgraded user interface for reports and help

Vorteile

We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

Nachteile

The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!