Orderhive Erfahrungen

Vorteile

Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.

Nachteile

Nothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).

Vorteile

It offers a good solid inventory solution. It has been hard to find a program with Multi-warehouse inventory tracking that doesn't cost a fortune. Unlike most other programs Orderhive will take the inventory out of the location that it is shipped from , keeping a more accurate inventory of each warehouse. The accuracy is pretty solid, as we have not found one yet that works for our sku set and setup, but Orderhive has been the best so far.

Nachteile

*No half cent pricing- unable to use many of the built in features.
*Partial ship orders from multiple warehouses. You cannot split an order into multiple warehouses to ship

Vorteile

Easy to use, good features that works with many retailers, automations is one of the best features.

Nachteile

Software still missing some features, needs improvement, we've been facing many issues and bugs the last couple of months and have to reach customer support on weekly basis to have it checked and fixed! They give hard time to their customers to do the testing for them!

Vorteile

The integration with Aliexpress is very important and necessary for us and we would like you to enter among the integrations.

Nachteile

The integration with Aliexpress is very important and necessary for us and we would like you to enter among the integrations.

Vorteile

Orderhive allows us to integrate almost everything with almost everything. Probably the best feature of Orderhive is the least tangible or measureable: the staff. The customer service I have received has been outstanding thus far. The team are knowledgeable and transparent and will always at least try to help you get to where you need to be. [SENSITIVE CONTENT HIDDEN] is smart and incisive and always goes above and beyond to get you there. I'm not sure when he sleeps, but is always around when you need him. The rest of the team are supportive and available. The automations are our other most liked feature. The ability to set rules based actions, create auto invoices, send emails when something happens, move orders around automatically is great. I genuinely could not find another piece of similar software that will do as much as orderhive does, for the price point that it does it at. It is not perfect by any means, but even in their flaws, they excel: there is, built in, a feedback feature which when opened, will allow you to search for issues highlighted by other users and from there you can see if it is development, planned, executed etc. If something needs doing they listen to users almost constantly and will implement it. It feels like they are building and evolving the platform on almost a daily basis and based on customer feedback, which is awesome.

Nachteile

The one downfall of Orderhive is its biggest plus - It's massive. There is no way you will learn it all in a week or even a month. It is so packed with features that it's impossible to know how many ways it will fix workflows or what it can help you with, simply because it is so flexible; this takes time to learn. The demo version is not long enough (2 weeks) and you'll need to pay for the team to set you up ($99). This is a bit catch 22, when you do the demo with demo data, it looks like a fairly standard bit of kit - nice but nothing super special. It's only when you actually get your data in there and start using it that you begin to understand how and why it will help. You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet. Doing the demo with the team definitely helped and I recommend it to everyone. It's impossible to get an idea of it on your own. The help database is good, lots of videos, but way more depth is needed in articles to understand how features work the way they do. For example, what rules the automations follow. What order they get activated in. If one is triggered and another 2nd later automations instructions conflict with it, what happens. The automations side is new and I feel like they're still building it out though, so probably more articles will come later. The features though are great, and we genuinely couldnt run our business without them.

In Betracht gezogene Alternativen

Zapier, Multiorders und Zoho Inventory

Gründe für den Wechsel zu Orderhive

It's more intuitive. It has almost all the features of all the others put together. Everything it doesn't do is in progress and the team are super responsive to adding features and helping you make the software work for you. Customer service is better, the price point is appropriate and it is just better. It is supremely powerful and it would recommend anyone use it and/or switch.

Vorteile

Orderhive has exceeded our expectations.

It is very fairly priced for the power of the system.

The automations for order processing and purchasing are huge labor savers. You can be quite creative using them to fit your business.

Anytime we get to a point where we can't do something we want, their team takes it seriously and tries to figure out how to help with a different process or even taking the issues to their development team for exploration.

The UI is beautiful compared to competitors. There are some limitations in search, sort and filter of large data sets, but they are working on expanding and strengthening it.

Onboarding takes time if you are migrating from other systems, but they are always present to problem solve. Data flows easily in and out of the system via excel sheets.

Integrations work well and APIs seem reliable.

We are US based. Orderhive is India based. I was worried the time difference would make it difficult to receive quality support, but their support team is quickly available most of the time so it is never a problem.

Highly recommended and I look forward to watching this strong platform get even stronger with its creative and humble corporate culture

Nachteile

I would like to see much more pop up contextual help. If I could hover over a help icon next to a field name, I wouldn't need to start a chat. That would save everyone time.

Vorteile

We're able to manage so many aspects of our inventory management, logistics, and operations from a single platform.

Nachteile

With so many features, it can take some time to get used to how to customize the software's capabilities.

In Betracht gezogene Alternativen

Zoho Inventory

Warum Orderhive gewählt wurde

Sortly was an entry-level product that tracked inventory on a very basic level.

Zuvor genutzte Software

Sortly

Gründe für den Wechsel zu Orderhive

Their product demo was very impressive and covered all of our needs and more. Orderhive's account representatives reached out to us very quickly and patiently answered all of our questions about the product.

Vorteile

It does all we need to integrate it with our ERP via FTP import / export XML

Nachteile

FTP xml order export every 1 hour minimum might not be enough for some ERP integrations that need to sync orders and shared committed stock faster accross multiple channels.

Decreasing the 1 hour window to 15 min ( like Linnworks ) would make a great difference

In Betracht gezogene Alternativen

ShipStation

Warum Orderhive gewählt wurde

Unjustifiable price increase

Gründe für den Wechsel zu Orderhive

- Amazon FBA integrations for NL, US, SE that other alternatives did not offer - Competitive pricing

Vorteile

- Customization of colors, templates, email responses.
- Generally quick response time on chat - until recent when they switched from 1.0 to 2.0. I assume they are busy with that transition, so hopefully they will gain some more time in the future to get back to their quicker response I was used to in 1.0.
Generally able to solve all my needs within a few days when issues come up

Nachteile

- Glitches still, I clear my cache pretty regularly, but nothing I generally can't work around
- 2.0 at first was so bad compared to 1.0, but finally 2.0 is catching up.
- Wish there were more tutorials, but I resorted to making my own.

Vorteile

Honestly, the price was the driving force behind the decision. That along with a dedicated account rep and the ability to customize work flow

Nachteile

I lost the account rep after the first year, fair enough. But support is hit or miss.
It took 24 hours to resolve my last simple issue

Vorteile

We like the way this software has live updates and is easy to connect.

Nachteile

The changes to the software design and look.. I actually liked the old school look and feel..

In Betracht gezogene Alternativen

Adobe Commerce

Warum Orderhive gewählt wurde

Neto is expensive and out of date.

Gründe für den Wechsel zu Orderhive

I actually use both in tandem

Vorteile

The integration is straight forward and the product does everything that is needed from order management software. The best thing about this software is the customer service. It's very easy to open a new ticket from any page while using the software and I have always received a reply within minutes which is extremely impressive. The customer service personnel are very knowledgeable about the software and have always resolved any issues.

Nachteile

Overall the software is very good and does everything that we need. The software can occasionally load the data on the pages a bit slow but once you clear your cache it resolves the issue.

Vorteile

Great customer care and simple to use software

Nachteile

Price for each channel is 25$ so if you have 10 channels that will be 250$ a month which is a little high.

Vorteile

We have 3 channels through which we sell our products and Orderhive does a good job to manage that. When we searched for an inventory system that pleases our needs it was the only one that provided what was needed by our business.

Nachteile

The integration with our ETSY shop is at a very unsatisfactory level. Most of the time there is no quantity updates on the products we have there and we have to manually go through each listing and update the quantity ourselves!

Vorteile

Easy to use and small learning curve. Outstanding customer service. I can update and access my account anytime and anywhere. The guys at Orderhive are willing to listen to any customisation ideas that you may require for your business and they will always come up with an answer. Great value for money too. Love it and they have gave me no reason to go anywhere else.

Nachteile

None. Where there is an issue or features you require just ask..

Vorteile

When I started using Orderhive I was a novice in these kinds of systems but the Orderhive is very intuitive and easy to use. As a company, they are always making improvements and adding features. Customer service is always great as well. They are responsive to questions, requests and suggestions.

Nachteile

The only real crticism I have is that there is now way to back out an error on a received purchase order. You can adjust the quantities fairly easily but the actual purchase order will show received still.

Vorteile

The customer service is excellent. Always available to answer any questions

Nachteile

I would prefer the shipping intergrations to not need a 3rd party

Vorteile

visibility on inventory and product managment features

Nachteile

integration with quikbooks is not good and I would like to have better visibility in order managment.

In Betracht gezogene Alternativen

Odoo

Gründe für den Wechsel zu Orderhive

it was easier,, didnt need expensive support

Vorteile

Customer service is so prompt and will fix any issue you have, even customizable fixes. I like the report function and the easy layout of inventory. I like the ability to see low stock and out of stock items in different colors.

Nachteile

I don't like that you have to go through the whole shipping/delivery process to complete an order. For our business we aren't actually selling our inventory or shipping it out, just delivering it to properties. So I wish you could customize that feature. I also have a hard time using a scanner to check in or out items cause sometimes if you go too quickly or too slowly it doesn't register the scans and therefore the numbers will be off. Also, it takes a bit of time to update new items/orders etc.

Vorteile

Its integration with most of the channels. Also it covers most of the functionality needed in ecommerce business.

Nachteile

Reports are limited and not user friendly. most of the times, syncing issues appear for walmart and mostly orders fall into not confirmed section and it has to be manually moved to confirm section. Also, for multiple fulfillment warehouses, it doesn't support channels and it is not possible to show inventory for respective warehouse on the channel.

Vorteile

One of the best features is the fact that you can synchronise the different Amazon marketplaces, web and other platforms, being able to manage all orders from a single interface.

Nachteile

One of the most key limitations is the fact that there is no connection between the ordering, invoicing and shipping modules. Thus, the automations to be carried out cannot combine data from the different modules, generating many inefficiencies.

Vorteile

The interface is clean and easy to understand. Work flow is smooth and quick to process. Most things are readily apparent. Support has been above and beyond. I have had a flood of question as I try and integrate their system with ours, and they've been there every time. I cannot say enough good things about the Orderhive team. Their product does exactly what they state it will do, but their support staff has really won me over.

This software has resolved inventory issues that have been plaguing our organization for months, without the need to implement multiple fixes or plugins to achieve our goals. A simple one-stop shop for these woes.

Nachteile

I wish more things were customizable without hitting Orderhive plus. That being said, this falls under the wish list category. Software works and does as advertised without add-ins.

Vorteile

The support is top notch, if you have a problem they are always there to assist you in a live chat and if they happen to be afk they get back to you soon.

The fact that this allows you to track your sales on amazon.com as well as amazon.ca as well as FBA for both countries is just what I needed. It does many other countries too as well.

It supports multi currency which is great when selling in different countries.

You are able to merge different SKU to a main SKU so they get tracked all under one main sku and your inventory is accurate.

You can also use this software to process orders that are not placed on amazon but you want to fulfill by amazon. It works perfectly.

Nachteile

There was a small glitch with the shipping pricing for Merchant Filled by Amazon, I raised the issue with support and it was fixed the next day.
I did not experience any other cons with this.

Vorteile

The software has been very efficient in the service that I’ve had from Yousef has been very intuitive and supported my understanding of using the software.

Nachteile

I haven’t been on the softer long enough yet to find out floors in the software

Vorteile

Easy to use, help a lot on the day to day operations

Nachteile

History of orders could be better organised and search tool does not always work as it should. Stock management is very basic and could be improved