OpenTable Erfahrungen

Vorteile

Die Vorteile bei Opentable liegen darin, das man direkt vom Handy aus sein Restaurant besuch buchen bzw.Reservieren kann. Und man mit dem Restaurant auch schreiben kann. Besser als wie wenn man immer rumtelefonieren muss

Nachteile

Nachteile kann ich bei Opentable nicht sagen weil es gibt keine

Vorteile

Es kann schnell ein Event bzw ein Tisch von 1 bis Großgruppe geplant werden

Nachteile

Grafische Aufstellung veraltet, kann modernisiert werden

Vorteile

- einfaches reservieren- übersichtlich mit guten Funktionen- mehr als 50.000 Restaurants

Nachteile

- bisher ist mir noch kein wirklicher Nachteil aufgefallen

Vorteile

Die Software ist absolut einfach zu bedienen und bietet alle notwendigen Features.

Nachteile

Nichts, ich habe bisher keine Nachteile entdeckt.

Vorteile

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Nachteile

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

Vorteile

OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it.

Nachteile

The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason.
- Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done.
- Example 2: Mobile Web and mobile app require constant re-login. PC does not.
- Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required.
Exasperating!

Vorteile

This is such an easy way to make reservations! I will only use this now if I can. It is fast and efficient, and I love how it displays available times throughout the day for you to choose the best time for your group. You can even add notes for the restaurant if you wish.

Nachteile

I've never had an issue with using OpenTable, so no cons here!

Vorteile

Some elements of the platform are intuitive and easy to use. Pacing controls work pretty well, but I don't like much else.

Nachteile

I spent years avoiding using OpenTable because I take issue with their pricing structure. In 2022 our brand mandated its use, so we made the switch. There are a handful of useful features but I have largely been unimpressed with it. I dislike that each device you use it on has different functionality -- I feel we should largely be able to do the same things on the mobile app that we can on an ipad or a PC. It makes things more cumbersome than they should be. I still take issue with their pricing structure as we operated our business for nearly 20 years using platforms that do not have a per-cover charge. And for the price we should have more robust messaging (SMS), better automated confirmation processes, and we should be able to take a credit card guarantee via our local website booking widget without having to pay the per-cover price (this is an issue with their API and I have not been given any timeline of a fix). Overall I'm largely unimpressed, just as I always expected to be.

Vorteile

We live in a small area and not a lot of restaurants use Open Table (assume due to the cost), so right off the bat this system is a win for us because it’s a tourist town. People come from other areas and are used to using this platform, so to be one of the few restaurants that’s available to make reservations is an incredible opportunity for us. It’s organization and marketing in one. We covered our monthly subscription in 1 night of use.

Nachteile

No complaints so far! We are new to using this system, but so far the training has been great, as has the business we’ve received using the system.

Vorteile

Click a button and you have reservations, different time slots available, options to change days, change number of guests, all without needing to speak to anyone on the phone

Nachteile

I like least the fact that only certain amount of tables/reservations are available on the website, once those are gone, there is no flexibiltiy

Vorteile

I like the ease of use when I am booking reservations at a restaurant - easy to find what is available and time slots. Also can get notification / reminders of booking.

Nachteile

None. I use it purely for booking purposes and find it helpful for my needs.

Vorteile

Very easy to use tool with a simple interface. Making reservations at your favourite restaurants are just a click away.

Nachteile

The app itself is amazing, would like to see more restaurants enlist their services

Vorteile

Open Table provides a variety of options for restaurant reservations. I love the recommendations it sends and links directly to the menu and restaurant for easy decision making.

Nachteile

I have not encountered any negative aspects.

Vorteile

An excellent way to make reservations at restaurants!

Nachteile

Nothing, I have nothing but positive things to say.

Vorteile

Easy for our guests to make reservations, tracks guests visits, you can enter guest notes and historical data to make their next visit more meaningful. They often have "Top Ten" lists for the categories that guests vote you in that you can use for marketing purposes. Reviews on Open Table are considered 'legit' as only real diners can write reviews.

Nachteile

If you have more money to spend, a program like SevenRooms has more guest tracking data capabilities for tagging and targeted emails/marketing. Can get expensive if your guests often use Open Table to make reservations.

Vorteile

User friendly and easy to navigate. Also a very established business for online reservations, which mean that most of our staff has worked with it in the past and is familiar with the layout and set-up of it. Very good customer support and is very knowledgeable about the software and can easily talk you through whatever process you are looking at completing.

Nachteile

Little clunky and cluttered to navigate around it via the app. Also a lot of steps to add guest into the system for simple just seating a walk-in.

Vorteile

There is so many benifits- ease of use, platform for managing reservations prior to and in the moment, it aids in generating reservations, retaining guests and collecting data. Now that there is a venga connection I’m over the moon!

Nachteile

Honestly the cost per reservation is a little high for small owner operated restaurants but the added benefits are unmatched.

In Betracht gezogene Alternativen

Yelp Guest Manager

Warum OpenTable gewählt wurde

Now that venga has been added we will be moving away from another product.

Gründe für den Wechsel zu OpenTable

Main stream product used by 90% of market. Allows for better advertising and venga is amazing!

Vorteile

The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

Nachteile

While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

Vorteile

I use OpenTable almost on a daily basis to make reservations for both business and personal lunches or dinners. It is very easy to use and you can book a table at a restaurant within minutes. I like that you can search restaurants by neighborhood but also by cuisine and price range. It is also very easy to cancel or modify a reservation. The app is also very convenient for any on the go need.

Nachteile

Their reward program is not appealing. The VIP status doesn't grant you anything. I wish they would design a program where VIP members get preferred seating, timing etc. Moreover, after you collect a certain amount of points, you get a voucher towards a future reservation; however I noticed that the selection of restaurants that accept the voucher is extremely limited. Additionally, not all restaurants are listed on OpenTable, which sometimes is not ideal

Vorteile

Very easy platform to use to find and book restaurants. You can search for restaurants by cuisines, location and availability and once you have made a booking you can also easily modify the booking by following the link in the email.

If you make a booking and don’t turn up they also send you an email to ask you to cancel if you cannot make it so that small businesses are not impacted by people not Turing up for their reservations. All in all a very easy to use product and this is the only software I use to book restaurants in my city. Shame it is not available more widely across other countries!

Nachteile

I can’t think of any cons except sometimes, it’s possible that some slots that are cancelled are not always available on open table but I suspect that is got more to do with restaurant updating their availability rather than open table

Vorteile

As a website agency, OpenTable has been great to embed on our clients' websites to allow customers to make online reservations.

Nachteile

There aren't a ton of options in terms of styling the different widgets and browser testing for online reservations.

In Betracht gezogene Alternativen

Yelp Guest Manager

Gründe für den Wechsel zu OpenTable

The reviews were better

Vorteile

Easy to Use
Painless Monthly Billing
Inexpensive, Low Cost
Helpful Dashboard

Nachteile

Easy to miss notifications, tends to get lost in my emails etc.
Not sure how charges work for cancelled reservations, but I regularly have out of area numbers make reservations then cancel within minutes. Hopefully not padding their numbers.
Guests have complained about not receiving confirmation of their reservations from OpenTable
I wish there was some sort of reason response with the cancellations - even if its pre-formed answers selected from a box, something that doenst require a lot of effort on customers ends

Vorteile

Ability to text those on the waitlist at the click of a button, how customizable table setup can be to make it look exactly like our multi-floor restaurant layout, ease of customizing server profiles/keeping track of who's next in rotation automatically. Keeps record of heads per each table sat so keeps servers satisfied they aren't being jipped

Nachteile

Only allows 3 texts per guest-- not ideal for busy brunch spots. Does not send alerts to us when cancellations are made so often having to constantly check and re-check to make sure we aren't saving tables for nothing

Vorteile

OpenTable is a phenomenal software that allows users to book and change reservations at various restaurants across the United States. It is, simply put, the go to reservation platform. The best part is that users accrue points and can redeem those points for rewards.

Nachteile

While redeeming points is a great idea in theory, in practice it is overly cumbersome and somewhat challenging to do, particularly for elderly users of the app. If there is one adjustment OpenTable could make, it would be to increase the ease with which users can convert points into cash.

Vorteile

OpenTable has a relatively intuitive interface and is easy to pick up. Plus, using Open Table give you access to their huge pool of users - so more potential reservations.

Nachteile

I don't like that OpenTable is only loyal to OpenTable, and doesn't help our restaurant create brand loyalty. If an OT user has a good experience dining with us, OT wins double because they're paid by us for the reservation, and also promote using additional OT restaurants in the future.