Motive Erfahrungen

Vorteile

ease of use. the simplest and best ELD and GPS on the market

Nachteile

cant think of anything negative truthfully

Vorteile

Not to hard to use for most part. Most of app works well!

Nachteile

Don’t like how the logs work on moving of truck when not working!

Vorteile

Easy to use, Mobile app is friendly for our drivers.

Nachteile

Poor Customer support. My gateway device has been broken for 2 months, and between the broken emails and poor communication with the support and engineering team, I am looking for another GPS company that will ensure that my device is working.

In Betracht gezogene Alternativen

Verizon Connect

Gründe für den Wechsel zu Motive

Price, and it was recommended from others already in the industry.

Vorteile

The equipment is well worth the money and operates as expected. You can monitor the truck every mile it travels and also tells you how the truck is running. You can actually see where the truck is and how fast or slow it is going.

Nachteile

Their sales team will promise you things and not follow through with it. They said I could upgrade my cameras at not charge and three months later I was charged for them. When you call to ask why they said I authorized it and also extended the plan term. None of which I did because the salesman told do not sign anything. When I called they told me they were going to review the phone records and see what was actually said. No one ever called me back so a week later I called back again and went through the same conversation. The gentleman which was hard to understand told me that he will send me a request for a refund and all I had to do was to sign it and send it back. When I received the email it had on another extension of contract so I questioned it and he said don’t worry in the top left corner says amendment. So in order for me to get my $800.+ refund I had to sign ( ducu sign ) . Received the refund but still was being charged for the camera’s monthly fee when I told them to cancel it. Then in January I was charged again for one month of camera service and then in February was charged for three more months of camera service. Called back and had to sign another AMENDMENT to the contract to get another refund. Every time I call I go through this process and seem like I’m not getting any response . They keep saying we will review the phone conversation and get back. I am not using the program at all being that I am local now and don’t need the ELD service .

Vorteile

For the most part easy to use. Not to bulky.

Nachteile

There are a few bugs in the system that seems like it would be a easy fix but can't get a real answer as to why they can't be fixed.

Vorteile

I was really happy with product and support. But lately we started having issues and customer service takes too long to resolve issues. We even end up getting violations from DOT because of issues that take too long to resolve. Getting your rep reached its impossible I have been emailing and calling my rep for 14 days and no answer. Whenever their equipment fails they always blame on driver or anything else but their equipment. Their customer support from Pakistan has horrible connection and never calls you you back when you get disconnected.

Nachteile

Horrible customer support lately its impossible to reach your rep or receive support in time.

In Betracht gezogene Alternativen

Samsara

Gründe für den Wechsel zu Motive

At time when I was signing up with this company it all looked promising and great. But recently this company became worst nightmare for our staff to handle issues and problems with their ELD connection to driver phones.

Vorteile

They were great at selling their product.

Nachteile

Once they have you sign their contract and you have questions about billing. They bounce you around until you ask for a call back from their system. YOU WONT GET ONE! Changing unto with your device isn't easy in my experience. Unless you fell like waiting on the phone for almost an hour. Even their team will say call after hours. However if your problem can't be fix by the after hours, your stuck in the same situation, waiting on the phone again. They don't the difference between currencies either. They add you and invoice you in Canadian dollars, then charge you in US. Then you call in regarding this charge issue. You get bounced from billing department to Success department. With both departments saying its the other department problem. This has been my experiences. Been waiting over 2 weeks since my original call request from an actual person taking my request.

Vorteile

The product is easy to use on a daily basis.

Nachteile

I have not used any other ELD's to compare it with. Most of the personel on the helpline communicate in English much better than when I started with Keeptruckin. Nothing bad to say.

Vorteile

The detailed record keeping and everything else

Nachteile

Yes, somethings are difficult to manage

Vorteile

Easy to use , staff are getting better in communicating with drivers.

Nachteile

Motive has been working in verbal communication with their staff. They are getting better in talking with drivers

Vorteile

I used to sing their praises - if they USED to be a solid platform, then there must be some remaining good bones in there somewhere. They need to get back to basics like knowledgeable customer service. It's super frustrating to call a support line and regularly end up telling the support staff "Yeah... that "solution" isn't going to fix this particular issue" and repeatedly be correct. Maybe they can find their way back to the stellar company they once were?

Nachteile

Degrading support, connectivity issues mean that logs get thrown out of compliance - having to edit and assign drive time after the fact doesn't help drivers keep track of their time, etc. Unreliable.

Vorteile

Its easy to figure out. I had to learn how to use it alone. Because our CSM changed hands so many times.

Nachteile

It can be hard to fix something that is a problem cause by the software. Example when it gets stuck in drive mode. And customer service does not understand the rules and regs of DOT and FMCSA. Their answer is to always make a note. But when it puts a driver into violation and it the software fault and all you can say is make a note. A DOT officer is going to see the violation and write us a ticket cause a problem caused by the software.

Vorteile

Everything about this is easy to use and set up. Anyone can use it and set it up. It usually works well with any vehicle, we have used in several different semis and even hot shots. I like the reports for making apportioned and IFTA reporting easy. I have never had any problem that wasn't fixed really quickly. If the unit goes bad they ship another one right away. If you have a problem and can not find how to fix it in help or maybe not typing just the right search you can always call. They have lots of help pages online to help you avoid having to talk to someone, but if a phone call is easier than just call in. I have never had a problem with anything they could not help with yet. We have used them for at least 3 yrs now, some with other companies and some on our own. Other companies and software that we have used was horrible and if we had problems it took people 20+ days to fix. That is never the case with Keep Truckin.

Nachteile

on some vehicles the odometer mileage does not read correctly. Don't get me wrong the mileage for the trip and day is correct to how many miles and such. it just won't read the odometer so that they match for example 299473 on odometer and it has correct miles per day, and trip. just the odometer reading, not a big deal you just put it in and it runs everything fine. Other that that which is not a big deal, every now and then it will say 30 mins on break and then throw a violation because the time was really 29:57. My drivers know to make it go until 32 mins, just to make sure. It rarely happens but i know it has shown 30 and my husband drove and i was watching it. Then i logged in on the computer and it showed a few seconds less than 30min. i also have not called in about this issue as it has only happened a few times and maybe it was a sync issue that was randomly fix when logging off.

Vorteile

I have to do the training for drivers so I appreciate how easy it is to train on. I also like knowing where our trucks are and being able to see that everything is ok everyday. Even the drivers that were against ELDs like it and have found it makes life easier.

Nachteile

customer service and sales teams. I have had so really difficult experiences with both. Not that it is every time I call but I have had people that could not find my account tell me I don't have KT hang up call back and new rep had no problem. I have been so frustrated trying to order a new device that I was ready to just give up but called one more time got someone else and problem solved so I know there are good reps there. Some have accents that are very hard to understand but that is just a minor detail that can usually be worked thru.

In Betracht gezogene Alternativen

Samsara

Warum Motive gewählt wurde

This was not user friendly and I did not like the display of the admin side or the way it was all programmed and set up. None of my drivers liked it and when we tested it against KT well KT won.

Zuvor genutzte Software

Teletrac Navman DIRECTOR

Gründe für den Wechsel zu Motive

Because KT was able to get my price back down after quoting me a higher price than I wanted to pay without any updates. Price was the only reason we tried Samsara and it was a good system but KT decided to price match and upgraded to include all the IFTA info and forward cameras and I did not have change all the ELDs out of all my truck to install new ones. Once again the whole thing was a huge waste of time had KT have said hey lets look at upgrading and saving and quoted me the price we ended up getting in the first place it would have been over and done and prevented the feeling of oh so you give new people a break but the people who have been paying you for 2 yrs get a crappy deal to pay for the new peoples good deals.

Vorteile

The overall program is great. The reports are great and real-time tracking is amazing

Nachteile

I don't like the fuel program (which is important to me). There should be an easier way to make corrections than one entry at a time - very time consuming and usually makes for a bad day! But after it's completed, I'm grateful I don't have to do it all on graph paper with a pencil anymore!

Vorteile

KeepTruckin ELD is very easy to install and use

Nachteile

The software itself is very good. It could be better developed to avoid loss of signal in most places.

Vorteile

This software makes it easy to keep up with where drivers are and what their hours of service are looking like. I am able to quickly check if they are on duty, off duty, or driving. We are able to ensure their breaks are taken on time, and that they don't driver over their allotted time.

Nachteile

The only con I have with this software is when you assign the unidentified driving time, it goes away after that. I wish their was a tab you could look at to make sure the drivers had accepted the time or still needed too.

Vorteile

Product is simple to use. It is a BYOD program. Updates are easy to install. I se the basic features to minimize the cost.

Nachteile

Being a small company, I have to pay for the service annually. Would prefer to pay quarterly. Some of the functionality was removed from service then added back for a higher fee.

Vorteile

Very easy to use, great support page, customer service is accessible and knowledgeable in regards to use of devise and software.

Nachteile

Historical location for drivers is only shown on a daily basis, so it is hard to go back and look at the location of each driver on a period of time, for example, a week.

In Betracht gezogene Alternativen

Samsara

Gründe für den Wechsel zu Motive

Fleet manager had previous experience with KeepTruckin.

Vorteile

Motive is a forward-thinking company. The recent rebranding shows that this is not a stagnant project. Motive is always releasing new features that add value.

Nachteile

I dont really have a major con to list. There are times when an ELD driving event may be logged incorrectly - often at the fault of the driver, and it would be nice to edit those events; if compliance allows it.

Vorteile

As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating.

Nachteile

I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop.

Vorteile

Majority of equipment would never stay connected.

Nachteile

There are so many reasons why I would never recommend Keep Truckin that I do not know where to start. We are a small company and it was a huge decision to change our ELD. I thought I did adequate research and read many reviews. It seemed to have good ratings and the features we were looking for and I made the switch. The monetary cost is significant for a small company, but it has not bearing on the amount of stress Keep Truckin caused for myself.

Vorteile

Product ease of use. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Nachteile

We are changing our operations and looking to remove (what they call "downgrade" a couple devices). We have been attempting this downgrade for almost nine months now. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Vorteile

Nothing actually! They are the worst. I hear that they were the worst and We decided to give them a chance but they lived up to the bad name they usually get.

Nachteile

It did not electronically logged which is what we contracted for. Thats the requirement by FMSCA and they don't even care that they device is not doing what we are paying them to do. No matter how much we called and complained, they did nothing except for promises. If you want to BE IN PROBLEMS with FMSCA, you can use them.

Vorteile

What I really enjoy about the motive system is it pretty much does everything for you . Looking forward to it being transponder friendly . That’s always a big advantage . The tracking the mileage separate between the provinces is great l makes ifta so easy .

Nachteile

Awww. This is a bit of an upset with me . Not being able to manipulate it when you have long wait times makes it a little tricky if you have to drove 2 to 3 hours to your load destination, you have to really hope your wait time isn’t too long , otherwise you can’t really get your maximum kms in .