Nutzerbewertungen im Überblick

Über Act!

Act! Premium ist ideal für kleine und mittelständische Unternehmen, die ihre Produkte effektiver vermarkten, ihre Verkaufszahlen steigern und Kundschaft fürs Leben gewinnen wollen. Mit unübertroffener Flexibilität und Wahlfreiheit...

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
3.7
Funktionen
3.7
Bedienkomfort
3.7
Kundenbetreuung
3.3

Nutzerbewertungen zu Act! durchsuchen

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Perry
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.8.2018

Excellent Software! I run my entire business on ACT!

My Experience with ACT has been great. I have spoken to support on occasion and they are very knowledgeable and supportive, and have always resolved any issues or questions I have. The one great feature of ACT is that it is on my laptop. So if I travel or the internet is down, I can still function - not so with SF.

Vorteile

It is very simple to use and yet very powerful. It provides me with Notes and Histories and as many fields as I need to put in data about my customers and vendors. It is linked to my phone as well as my admins data. I really cannot see running my business without ACT.

Nachteile

really nothing to complain about. they do updates and patches to fix any issues I have ever encountered

Sally
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
1

4
Bewertet am 18.11.2022

Basic CRM that does the job

Vorteile

ACT is easy to use and does what a CRM is supposed to do: manage contacts and contact information. It is easy to create contacts, companies, links and search for them. It can be used offline which makes it extremely convenient when there is no internet access (eg: business trips). The DB will synchronize when you are back online. Another thing is that it is an off the shelf product: it does not require any development to configure.

Nachteile

The software lacks customizable reports and dashboard. It is extremely complicated to setup a good dashboard with the reports that you need. There is not much options or flexibility, and the display does not always end up being right (missing items). So it is not the best for sales/opportunities management.

Antwort von Act!

We love hearing from our customers Sally, and appreciate you taking the time to let us know how Act! is helping your business. We understand that you found some limitations around reporting and wanted to be sure you had access to these digital resources to help with your customization needs.

https://www.act.com/resources/

If there are additional features you'd like to see in Act!, we'd love to know and invite you to please submit a feature request by visiting this URL.
https://app.smartsheet.com/b/form/5833907456404e3d99cb5c440433f6a0

Thank you again for your feedback.

Beantwortet am 28.11.2022
Tracy
  • Branche: Verpackung und Container
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
2

5
Bewertet am 2.2.2023

Why I use ACT!

If was great until you dropped the ability to do an outright purchase. I don't see the value of subscription based for my needs.

Vorteile

It allows me to see the status of customers and prospects in real time and the history can be a business saver at times. The phone app integration is awesome when working in the field.

Nachteile

I'm really unhappy about the switch to subscriber based pricing. I will be looking at other CRM that I can do a purchase of.

Antwort von Act!

Thank you Tracy for your feedback. We appreciate and value our customers!

Beantwortet am 10.2.2023

Die besten Alternativen zu Act!

Salesforce Marketing Cloud Account Engagement

Salesforce Marketing Cloud

Vincent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 15.9.2021

ACT CRM, Great Starter CRM.

For many years that I did use act I really enjoyed it was a great tool getting used to working with it was very easy for me. we did a lot of customization to the dashboard added some imagery additional fields it was really awesome. We didn't get to the point to using their marketing campaign products but the email templates were really awesome really awesome

Vorteile

I really liked the contact management history management email integration and tracking grouping of contacts opportunity groups add opportunity ratings.

Nachteile

Act is a really great entry level CRM it has some functionality's third party capabilities other products you can purchase from the store but it just doesn't have what it takes to get you over the hill when you get a little bit larger

Tracy
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
1

5
Bewertet am 29.12.2022

Act is great for marketing

Our marketing team is virtual and located all over the US. We use Act for all our marketing accounts. Our administration uses Act for business development as well as our marketing team for each and every campaign.

Vorteile

We have been using Act for 18 years. It's a nice product with as many bells and whistles thats needed for a CRM. Its easy to implement and set up databases. It has the necessary features for analytics and reporting for clients.We plan to upgrade to an Act cloud version soon.

Nachteile

The only feature I would like to see added would be an internal voip so that you could hit the call button and Act would dial automatically.

Antwort von Act!

We love hearing from our customers, Tracy! Some of our favorite features have come from the suggestions of power users like you! We invite you to please submit your feature request by visiting this URL.
https://app.smartsheet.com/b/form/5833907456404e3d99cb5c440433f6a0

Thank you!

Beantwortet am 10.1.2023
Cassandra
  • Branche: Forschung
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
2

1
Bewertet am 21.1.2021

Beware! Do Not Purchase this Product! Waste of Time!!!

I had a horrible experience. I paid for ACT standard ($40). Features such as call list and hot sheets were not available although it was it came as a stand feature on their website. This web-based software had the following problems:
1. Uploading contacts from CSV file.
2. Marketing automation does not give a call list.
3. Bounce backs and unsubscribes are very difficult to find.
4. The features that are touted for ACT! CRM standard did not exist.

I cancelled the subscription after 1 week. The sales office said that I would have access until February 11, 2021. One day after my cancellation, I could not access my data. I called sales, then technical support and stay on the telephone for 35 minutes to get the issue resolved. After I finally gained entry, my email campaign had disappeared.

Save yourself some time and heart ache. Do not use this software.

Vorteile

There is nothing good or helpful about this software.

Nachteile

The trial is not really a trial because you cannot see how their marketing automation works.

In Betracht gezogene Alternativen

Agile CRM

Gründe für den Wechsel zu Act!

I chose ACT! because I had previously used this software. However, I used this software when it was own by Sage Software.
Clay
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
1

1
Bewertet am 20.8.2019

Do not purchase

None at the moment

Vorteile

Decent contact management. Can customize.

Nachteile

Act/Outlook synchronization keeps breaking.

In Betracht gezogene Alternativen

Dynamics 365

Gründe für den Wechsel zu Act!

We were using a previous version of Act. We move to the Premium Cloud hoping it was more stable. It is not.
Nathan
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
Nicht verfügbar

3
Bewertet am 13.4.2020

Small Business' should use ACT! for organizational needs.

As long as you are not trying to overload the system creating multiple profiles for many companies, this product works great for smaller companies trying to get their foot in the door for a cross connection software with sales, help desk for technical team, and financial support all in one.

Vorteile

You can input any information and update it and the information can be seen by anyone in the organization. Makes communication between teams very simple and quick.

Nachteile

I am not a fan of the way they use multiple contacts past two for a business. If there are a list of people to communicate with each profile has up to two contacts, with more than two a new profile for the company has to be created, creating multiple profiles for each company which can cause confusion for other sections of the company, including processing payments and sending to the wrong contact at the other end or returning a product to the wrong section of said business.

Cheryl
  • Branche: Geschäftsbedarf & -einrichtung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 20.2.2023

Great CRM Software

Had been using ACT! since 1999 and never looked back. It is one of the easy to use and customise CRM. You can start from a small setup and it will grow together with you.

Vorteile

Ease of use, easy customisation to your own preference. Good integration with other softwares eg; Ms Office.

Nachteile

Not in particular. Just love the software.

Antwort von Act!

Thank you, Cheryl, for taking the time to share that Act! is making your workday a little easier, especially the integrations and customizability! We love hearing from our customers, so thanks again for sharing - this made our day!

Beantwortet am 24.2.2023
Aaron
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.2.2023

Ease of Use

I liked it a lot. Sad that the business transitioned to another program.

Vorteile

The customer tracking and connectivity to quick books was awesome. A bit dated look, but just worked.

Nachteile

My only issues with it was that it was a bit slow. Beyond that it was all positive.

Antwort von Act!

Thank you, Aaron! We love hearing from our customers and enjoy learning how Act! is helping their businesses worldwide. And please note, Act! Premium is still available, in the cloud, on-premises (desktop), or via a hybrid deployment with Desktop Sync. Feel free to check out this URL for our current product offerings. https://www.act.com/products/

Beantwortet am 10.2.2023
Jonathan
  • Branche: Rechtsberatung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 21.5.2019

Act! is a flexible tool to track data the way you want to see it.

Act allows us to manage a vast database of over 85,000 contacts and 15,000 companies, as well as over 100,000 Table records between the two, with ease. Any information we need to find or update with these records is as easy as it gets, and makes our customer service team's jobs a relative breeze. There are hiccups here and there, especially with newer features to the program, but there's never been any issues that interrupt work or cause data loss, and the tech support available is very handy at resolving any issues we might have.

Vorteile

Everything in a Contact or Company record's layout can be customized, moved around, hidden on a per-user basis, and otherwise manipulated however your organization needs it to be. My company makes heavy use of this feature, having multiple team-based layouts that present the most important data to those teams prominently. We also greatly enjoy the software's ability to perform advanced queries on the data that can be saved and re-run with a single click to provide accurate reports and drill down to specific needs in moments.

Nachteile

There are quite a few features that feel incomplete or at least not fully integrated. For example, the software comes with the ability to create and Mail Merge templated emails that imports information like a contact's name, and the Smart Tasks feature allows you to automatically perform certain tasks including sending an email to a contact, yet for some reason you can't do both - that is, you can't set a Smart Task to perform a Mail Merge to a templated email and send the result, meaning that the automated emails cannot contain information personal to the contact such as their name.

Michelle
  • Branche: Rechtsberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 19.2.2021

Act! through the years

I love Act!, the functionality, the ability to customize, detailed reports. I run my single jobs, AR, AP, reporting, generate documents, calendar, follow up, email all through Act! and have micro control of every document and report. I have several users and the addons are endless.

Vorteile

I began using Act! 20+ years ago the draw for me was the ability to customize the product for my companies needs. I have run my company's database with this software from start up and I have made it work through the years. In the earlier days I was able to automate functionality to stay ahead of trends and have robust productivity far a head of my competitors. As the years have gone on and the product was sold and resold they have updated and brought general users more but have left lifelong users in the dust for profit.

Nachteile

Subscription services that cripple my ability to utilize the fully purchased/owned product. I feel that the company sold out for recurring subscriptions. I don't care that they want to go to subscription but I do care that I have my feet held to the fire because of it. Users like myself enabled their progress and continued success.

Angela
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 31.10.2019

Long Time User

Because we have at least 3 people involved in one transaction, the relationship tab helps us tie them together to the transaction. We can toggle back and forth easily without having to search another name. It's quick and efficient. With our customized fields, we can easily see years of history for a client on one page.

We have been frustrated over the years by the number of crashes and freezes.Occasionally an import will not import correctly and the data in put into the wrong fields. The support help and support page of the marketing automation is very poor and lacking in depth training on creating/sending eblasts. There are is no advanced level training for the eblasts and drip marketing.

Vorteile

This is a robust software program. We have added many custom fields that allows us to track a lot of data really dig into for trends and statistics. We love how history is captured a for all the activity we do for and with a client. We rely on the relationship tab heavily as multiple people are involved in a transaction. We are really enjoying the new Marketing Automation. It has a lot of robust features that we are just beginning to tap into. We also like the groups feature. We have hundreds of groups that we can run reports and create statistics from. We can see how many groups a contact is part of which helpful as well. I like the statistics ACT generates from drip marketing. Knowing what emails bounced back or who opted out helps us improve our data.

Nachteile

When searching for a person, it doesn't give you the option of having similar names - the spelling must be exact. It crashes when we are in the social updates tab. Customer Service: Often the techs are hard to understand. The time we spend on the phone with customer service on average lasts about 1/2 to an hour depending on the issue. That is a big interruption to our workflow in the office.

One thing I wish ACT would do is send to 2 emails at once. When sending out an eblast, it pulls from the email field. If there is more than one email address followed by a semicolon, it won't send to both. It bounces back.

Karen
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.10.2017

I may be prejudiced but I love this product

I have used Act personally and for my business almost since its inception. Full disclosure: I have written 7 books on the product as well as the training videos for lynda.com/LinkedIn. I also do consulting work for several other CRM products and wrote a book on SugarCRM. For the money, you can't beat Act. Act has all the power of the "bigger" players without the expensive price point. As newer features are added the existing ones remain relatively stable so that an existing user can upgrade without being hit by a huge learning curve. That said, new users of ANY software product, and specifically CRM software, need to realize that training is essential if they want to unleash the full power of Act. And, like with any other software, support and training is not free - especially if your Act version is several years old. Try calling Microsoft the next time you need help with a spreadsheet or can't get Outlook to send your email and you will see exactly what I mean. However, all Act Premium subscriptions do include free technical support.

I urge readers to take some of the reviews with a grain of salt. For example, Act is absolutely the easiest product out there when it comes to a mail merge. Try doing this in Salesforce and compare the number of keystrokes it takes to complete a merge. Another reviewer complains that you can't merge to over "50 contacts;" that restriction is meant to keep you spam-compliant and can easily be overcome by using the built in Act E-marketing Tool. Another reviewer complained that it took "days" to download the software; again, this is simply not the norm and one has to wonder what kind of security settings might have been blocking the ability to download software.

Vorteile

Perfect fit for mid-sized businesses. Great price point. Only truly hybrid solution that allows you to use Act both on your desktop and in a hosted environment.

Andrew
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 29.4.2019

e-marketing, marketing automation

I would pay twice if I will be able to go to previous abilities that ACT has

Vorteile

Act itself is as a good database software. Compering to previous version synchronized with Swift Page it has a better platform to create a template. There are other things you improve but for our small company we do not use them (like several times of sending same e-mail to one customer)

Nachteile

In Marketing Automation:
- you can not add and SAVE our data base fields in the template
- you can not send an e-mail from the template to one person (only to the group)
- you can not sent an e-mail to lookup (every time you must create the group from lookup)
- may e-mails is getting lost (in our 2 campaigns about 20% e-mails were not delivered)
In e-marketing
- you can not add and SAVE our data base fields in the template
******
In your previous version of ACT I was able to add fields from my database SAVE them in the template and send them to lookup without a need to create the group.
******
And your customer service ??? I believe you can do better work.
For example - I wrote an e-mail to you about month ago - with totally no answers from you.

Antwort von Act!

Andrew,
Thank you for taking the time to leave a review.

I am sorry to hear that you are having trouble with the new Act! Marketing Automation. Please email me at [email protected] and I will escalate your issue.

Thanks again.

Beantwortet am 30.4.2019
victor
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 5.11.2021

Cheap product for a cheap price - plan on no tech support

Tech support sucks. [SENSITIVE CONTENT] , all the tech and customer support people hide. You will only get a phone call back. if you dont respond, your support ticket gets closed out. Its the year 2021, but you won't get a tech support person's employee id, email address, phone number, etc because ACT!'s policy is to hide them amidst all the versions ACT keeps implementing. Ask what level technichian a support person is and watch them get upset, say they dont like they way you are treating them and they will hang up.

Vorteile

it was inexpensive. but you get what you pay for.

Nachteile

No tech support. ACT is always putting out a new version. each new version trips off problems and requires new integrations and updates that they do not tell you about and cause integration issues with all of your other software expecially microsof.

Carlos
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 10.12.2021

Super Disappointed

Vorteile

I liked this software to run my credit repair business. Keep track of letter management and clients. It was easy at first.

Nachteile

After you purchase your license, in a year or 2 they discontinue the version and you have to pay for the license all over again. I had purchase 3 licenses and wanted to purchase a 4th one and they said I couldn't that I would have to upgrade to the monthly fee version where you pay monthly per license including for the licenses I already had. Now this year they discontinued the licenses I already purchased, they want me to upgrade and pay 550 per license all over again because they have a new version and will not give support nor fixes to the older versions. This is insane. I pay them for a license so they discontinue the product and expect me to purchase all licenses again. ON top of that, it is glitchy, it continue disconnects from Outlook. You call customer support and someone in India answers and they are clue less. Every time Outlook does an update or act updates it completely looses all integration. OH, and they give you 0 customer service, you have to pay for that separately.

Scott
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 9.8.2019

Solid and Reliable CRM Product

I've used ACT! in one form or another for over 15 years now, between several different companies, starting from when they were owned by Sage. ACT! has always been a solid, well-designed and well-performing product that puts managing customer's contact information, records and sales first and foremost. While some platforms have broadened their reach, ACT! has always stayed true to what they do well, which is manage clients and sales opportunities, which is what really makes sales.

Vorteile

ACT has been around for a long time, as has Swiftpage who aquired them. The software itself has continued to evolve and improve, but hasn't lost the overall feel it has always had. What I like the most is that they have cloud AND desktop platforms for those that might not need cloud services. They also have a large number of plans available, are affordable, and there are a good number of independent technicians out there that can help you with your data, and design third party add-ons too.

Nachteile

The recent change that does not let owners of much older versions of the software activate what they already own has me concerned.

Julia
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
2
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 13.6.2019

Worst customer support on the market

Vorteile

we inherited this software and while it has some good basic functions, apart from knowing how to use it I have nothing positive to say about it

Nachteile

Customer service is the WORST. I'm currently waiting for my rep to get back to me about an unresolved issue (it's been over 4 weeks since we were able to access our task lists). In the 4 weeks i have left numerouse messages and followed up with emails. As a total I received 1 email correspondence.
We have 3 new staff members that started within the last month and although trying to reach out numerous times regarding setting up profiles for these staff, we haven't been able to get a response.

ACT for web speed
we have a database of about 28000 contacts and are unable to use ACT for web as it is that slow that it has become unusable.

INTEGRATION
Everytime there is a server update all integrations stop working. We have tried to set up email syncing since early this year. All that "support" has to say that it has to be our PC set ups. Yet they can't tell us which settings need to be changed.

Darren
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
Nicht verfügbar
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 3.5.2016

Best featured and Best value CRM for Small business

Firstly, I'm an Act! Certified Consultant and I sell and provide services around Act! and have done so since 2001.

Although I'm not a client, I have continually had to make an assessment about whether Act! is the right product for our prospective and existing clients.

My personal experience is that there is no single software product that is suitable for every business. If you are a big enterprise, Act! isn't the product you are going to invest in. For small business though it should be at the top of your list to review.

Act! has a greater depth and depth of functionality for the price of any CRM software in the market for the small business users. If there was something that were better I'd be inclined to be offering it to our clients. Act! has been around for nearly 30 years and the many things that you are likely to want to be able to do, Act! just does. Many of the small, simple, day to day tasks will be made easier by your use of Act!. Act! is a product that you will hear many loyal and satisfied clients say that they Love and that they can't do without. Act! is easy to use and it's highly configurable. It excels in a MS Windows environment, so if you are running a server with some desktops and laptops it's an ideal solution. It will run faster than any cloud based solution.

Act! comes with both a Windows and Web based access. You could have some using it on their desktop in the office, and others using it via the web browser. The Web version doesn't completely match the windows version for functionality, but the gap is closing. With Act! you can deploy it on your own server so you own and control your data. You can still have the advantage of a web based login but know that your database is in an environment you control. Act! has a range of excellent third party add-ons that en-rich it's functionality and with a new API in the latest 18.1 version there will be many more integrations between Act! and other web based applications.

If I were to simplfy where I see Act! in the market it would be to say it sits in the middle of the basic cloud offerings like Pipedrive, Insightly, Highrise etc. and the full blown CRM's from Saleforce, SugarCRM and Microsoft. If you are an established business that is looking for a best in class CRM to work on your MS Windows platform and still provide good mobile and web browser based access then Act! is ideal.

John
  • Branche: Versicherung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 29.1.2019

"Get Your Act Together"

I am keeping my Insurance and Retirement Planning business running with it and I believe I first started using ACT in 1994. The basic functions that I use it for are easy to learn and use. I sure wish I would have had the chance to take courses on ACT, Excel, etc... while in college but when I graduated in 1979 there were no such things.

Vorteile

What's not to love? It keeps my contacts names, numbers, addresses, emails, etc... sorted. I can mark/tag them for different groups, find them, note them, write them, sort them... I can schedule me calls, meetings, to-do's with alarms to remind me. I LOVE MY ACT!

Nachteile

The only reason for the 4 stars is because this software will do so much and I being age 60 and not growing up with computers all thru school... I am probably not doing one tenth of what I could be doing with ACT and yet it is still a LIFESAVER! Without ACT, I would NEVER be able to keep my "ACT" together... lol.
It makes me feel a little incompetent knowing there is SO MUCH MORE it could do for me if I knew how to do it.

Maggie
  • Branche: Groߟhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 2.5.2019

Act Upgrade and use

Has been a good tool for us as a small to medium business but beginning to require more functionality - support for the latest upgrade has been very intense and expensive

Vorteile

Elegant solution that works across a range of devices with possibilities for a range of integrations much more cost effective than the competition for small businesses

Nachteile

Not always well integrated with other platforms eg leadpages etc - needs an intermediary or requires support of an ACT consultant to implement many integrations.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu Act!

Cost
Adrian
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 20.1.2017

Act Review

Sometimes the amount of data is confusing because there are so many programs to monitor. I would find it easier if there was a program attached the file explaining usage without having to call tech support.

Vorteile

I can track my customers and their email addresses.

Nachteile

The confusion with accessing customers.

Antwort von Act!

Hi Adrian,

We offer a wide range of help materials for Act!, and can advise on further training if requested.

Did you know there is a help guide built into Act!? This can be accessed and searched by pressing F1 on your keyboard.

If you're new to Act!, our Getting Started resource center is useful for learning the basics of Act! and getting up and running.
https://www.act.com/resources/getting-started

We also have a free online training library full of videos detailing many of the features of Act! Visit this here: https://www.act.com/resources/feature-tours

You can also purchase training workbooks which teach the fundamentals of using and administrating Act! in detail. http://swiftpage.com/training/order-manuals

If you need any advice on any of the help materials we offer, please don't hesitate to ask!

Act!

Beantwortet am 24.1.2017
Denise
  • Branche: Verlagswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
1

1
Bewertet am 6.1.2020

VERY DISSATISFIED!

Upgrade were not announced, and the proposed changes not described. Initial bugs wouldn't even allow it to load! There are still bugs with things as basic as the notes section that ACT has been unwilling to address least of all fix!

Vorteile

Initially I wanted to use the program because I had used it a decade ago and found it easy to use and customize. It has changed and I ended up having to hire a consultant for everything.

Nachteile

As mentioned, I have worked with ACT off and on for two decades. Their most recent "upgrade" has been filled with bugs and a lack desire to fix them. My consultants have been inundated with complaints they have passed on to ACT with no response. Plus, they lack basic integration with excel or outlook. What!?
Contact management programs are a competitive software. ACT is both more expensive than most, not user friendly and lacking in function and basic customer service.

James
  • Branche: Pharmazeutika
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 7.4.2020

Simple and Effective Contact Management

I use ACT run run my entire client contact. It interfaces with Outlook for my emails. I can write letters and reports and are easily attached so I can find them quickly. It has a calendar and can add reminders and tasks

Vorteile

This is easy to set up and has more functions than a small business will actually need. Scheduling and report writing is easy to do and keeps things well organized. I have sued this for many years and the files is very large but it is easy to search.

Nachteile

Much of my work is confidential. I attach files to people and it is a little cumbersome when people leave the company and go work for some one else. It would be nice it they could work out a way to deal with this. Also, they are moving to a web-based program and while it may have advantages for some of us, it may be a problem. When I travel, i can not always access the cloud or the speed is very slow.

699 Bewertungen