Hubstaff Erfahrungen

Vorteile

As a company with lots of employees working remotely for us, we need strong software to monitor employees' performance and act according to the efficiency analysis. Its best feature is idle time management which helps you know if some employee is sitting idle.

Nachteile

Customer support is delayed a bit. We sometimes faced problems with Windows computers, this is somewhere Hubstaff needs to work it more user-friendly for Windows.

Vorteile

Straightforward. Just the thing you need, you'll find it. Pretty much like any other time tracking software - as freelancer it has screen capture, invoicing, offline tracking and all...

Nachteile

It's just straight forward. Maybe they can add quick chat for client. Instead of additional login to browser when you need to quick communicate with your client.

Vorteile

As a user of Hubstaff, I find the software to be a reliable and efficient tool for managing my team and tracking our time. The automatic time tracking feature eliminates the need for manual entry and ensures accurate recording of work hours, making payroll and invoicing processes smoother. The GPS tracking functionality has been particularly useful for remote workers, allowing me to stay updated on their location and optimize resource allocation.

Nachteile

One concern is the potential perception of intrusiveness due to the monitoring features offered by the software. Some employees feel uncomfortable with the level of monitoring provided.Another consideration is that Hubstaff's extensive features may not be necessary or suitable for all types of businesses. Smaller teams or organizations with a more flexible work structure might find the software to be too robust for their needs. Implementing and managing the software could increase administrative overhead, which may not be worth the benefits for certain companies.

Vorteile

I like the way Hubstaff is designed. It's intelligent and user-friendly. It's sleek and very polished and up-to-date with modern design standards and as a user I am easily able to access the dashboard and different features and see the differences in productivity from minute to minute, see the screenshots, see the tracking points, etc. From the perspective of direct user experience, it's ace.

Nachteile

However, my qualms with Hubstaff far outweight its superior design structure. The program, to me, is broken. No matter how hard I work, I have never had a day above 40% productivity - and that only happened once. I am usually rate in the mid to high 20s, even on days when I am busting my butt to get work done. I don't know why I am having these problems with the software, because I know I am working, I know I am getting work done, but why am I being rated so poorly? This software is going to wind up costing me my job, and that makes me furious.

Vorteile

I am impressed with the impact Hubstaff has had on my remote team's work processes. The time tracking feature has helped me understand the amount of time each team member dedicates to tasks, leading to optimized work processes and improved productivity. The project management features have made it easier to track tasks, set deadlines, and monitor progress, resulting in more efficient project completion. The mobile app allows my team to track time and manage projects on the go, making us more flexible. The reporting features provide valuable insights into our team's time and productivity. The excellent customer support team is always available to assist with any questions or issues.

Nachteile

As a user of Hubstaff, I have found that the time tracking feature, although incredibly useful for understanding the amount of time each team member dedicates to different tasks, can also be a bit intrusive and distracting. The feature requires constant attention to accurately track time, and this can sometimes take away from the flow of work and create interruptions. Additionally, it can be challenging to remember to start and stop the timer for each task, leading to discrepancies in the recorded time and potentially affecting the accuracy of the data. However, despite these challenges, I do believe that the benefits of the time tracking feature far outweigh the drawbacks and it has been a valuable tool in helping us to optimize our work processes and improve overall productivity.

Vorteile

Making simple payroll for staff has been made so easy using this application, its so easy to use with awesome user interface, i like its online time sheets for employee

Nachteile

in most cases, the technical support team delays responding whenever contacted and believe should be improved to give us better services

Vorteile

The time tracking and employee monitoring feature that helps remote teams to stay productive and efficient. The billing and invoicing because easy to calculate your salary

Nachteile

Maybe the pricing plans to be slightly more expensive than other similar software options.

Vorteile

with hub staff am able supervise filed officers while in office, i like the online attendance sheets which helps me to know if some one worked or not. its so easy to operate by every one

Nachteile

The only dislike with hubstaff is, its connects and disconnects in areas with poor network and this lead to delay of work to be done

Vorteile

Hub staff is good software for all, i like it since am able to sign for work attendance online without moving to office always

Nachteile

its needs data to be captured always this makes it boring

Vorteile

i like the time trucker feature with hub staff this has helped to know how many hours have employees worked i pay accordingly hence simplifying decision making process. its easy to use and to install on phone am able to prove task even when am home.

Nachteile

week customer support team as they take time before responding to inquiries

Vorteile

The ease of use and the fact it's so feature-rich. They have many integrations and even offer API for custom implementations.

Nachteile

I'd like to have the ability to set different pay/bill rates in different currencies, regardless of the primary currency set at the Organization top level.

Vorteile

Hubstaff makes it very easy to mange my remote staff. The screenshots keeps me up to speed on what each developer is working on. The activity level helps me to monitor how much each developer is putting in and they get an immediate feedback from me.

Nachteile

The reporting for hours worked can be made easier to get to.

Vorteile

This is by far the most robust time tracking software I've ever tested. I love the screenshot taking feature and how easy is to create new tasks

Nachteile

I don't like that the pricing model is not per user, so let's say you have 6 employees you need to get the 10 employees plan instead of adding just one additional user.

Vorteile

I like that Hubstaff tracks employee activity percentage, takes screenshots of their screens and integrates with Trello and QuickBooks.

Nachteile

I dislike the lack of integrations. I would like to display Hubstaff time tracking in my Salesforce dashboard so that I can have a single pane view of everything going on in my business.

Vorteile

Hub staff is very convenient to use and very detailed as screenshots from what the workers were doing are available but it isn't readily available real time. The interface is user-friendly. The percentage of work and movement is there, so you kind of have the idea if the worker is idle or not, hub staff capture 3 random screenshots​ every 10 minutes so it does really help a lot in catching workers who are doing unrelated things while they should be doing work. Apart from this, the admin can restrict the workers from deleting the screenshots but​ it could also be enabled in the setting, when screenshots are deleted, it also deducts the 10 mins. Both admins and users​ can add time manually depending on what you set up.
With the support people, I think they are okay, but can only be reached through emails and chatbox on the website.

Nachteile

One of the issue 90% of us encountered​ with hubstaff is with setting up, the timezone is really hard to set up, but hubstaff provided a troubleshooting guide link also posted on their website, but still it is quiet techy for someone who is not tech savvy​.

Another thing that I least like about the software is that, they can't track real time, which I think is very essential for most businesses. They don't have a live monitoring set up.

The Customer service is good, however it is very unconvenient to reach them, I would really prefer them to have a phone line so I don't have to type a very long email explaining about my technical issues. Apparently, they can only be contacted through chatbox in their website (which is not 24/7) and through emails.

Lastly, I really don't like how google gives ideas and accesses on tutorials on how to bypass the hubstaff system. There are a ​couple of ways a worker can bypass the hubstaff system and it may seem to you that the worker is working but actually not. Applications and tricks are available online.

Vorteile

Hubstaff makes remote work easy. It can be easily installed on a computer and used immediately by employees. The time-tracking and task management is the appeal of the software. Both users and managers are able to check-in with their daily progress for task and time management. In the simplest sense, Hubstaff is an easy way to track employee productivity.

Nachteile

Aside from screenshots being taken a tad too often (which can feel invasive for users), the one improvement I'd suggest is more of a real-time update on the dashboard of reported hours. Sometimes there is a delay in an employee's time reporting causing discrepancies between managers and workers. In addition, productivity reports are not always accurate. It seems the productivity reporting bases stats on how often a Hubstaff user moves their mouse, which isn't always indicative of timespent.

Vorteile

Hubstaff's time tracker is great and convenient to use. Having a Chrome extension available makes it even better as the tracker is available right in my browser so that I can pause and resume time tracking easily when needed.

Nachteile

Despite all of the reporting options available, it can sometimes be difficult to find where to get an overview of the hours worked for a specific time period (using dates). I had to look through all the sections a few times to find it. I also don't like that it goes idle if you're not physically using the mouse - such as when I'm in a Zoom meeting (which is still work). Even though you can still count those hours, they still negatively effect the productivity score.

Vorteile

We create tasks in our Project system (jira) that appear in Hubstaff for the team member, they start the clock and we pay on that time spent - simple.
There is a Dashboard to see who is working on what task at any time and lots of reporting.
The project task gets the time spent reported back for project tracking/costing.
We get 10 minute screen shots if there is a concern over productivity. I also use that to get a sneak peek on their design ideas if a client is calling me on progress and sometimes I'll suggest a change in direction.

Nachteile

We tried to interface with Quickbooks by Customer by Task but Hubstaff couldnt handle that. We do this via the tracking in Jira (which includes Hubstaff time by Task anyway).

Vorteile

Hubstaff gives different levels of control that can be passed down through the command chain, allowing The Boss to have the total domination he needs to feel like The Boss while enabling middle management to fiddle usefully with things and retain enough control over their team's calendars and settings to not make them feel emasculated and vestigal. Even the rank-and-file employees themselves can be given a decent amount of control -- or not, if that's how you like it.

Nachteile

The calendars used on their Timesheet pages are really finicky -- sometimes, you swear the thing you just did in order to get from 'looking at today' to 'looking at yesterday' SHOULD have worked, but clearly didn't...and then you do the exact same thing again, and it works like you expected.

Also, and I realize that this is a problem in all similar software but it IS avoidable and SHOULD BE avoided even though it's not actually avoided anywhere, Hubstaff is not great at dealing with timezone changes. So if you have people on the East Coast, people on the West Coast, and people in the Philippines, two of those groups have to learn to think and act like they're in the third group's timezone, and that's hard when you're dealing with entry-level remote workers.

Vorteile

I find Hubstaff to be very useful especially in project management. Tasks can be clearly outlined for each agent and it helps you get reports on my agents and productivity increases because I can now closely follow up with the individual agents who are having trouble delivering. It’s a very easy software to use with a clean User Interface. I especially love the “Hubstaff Tasks” function as it helps me track the amount of time agents take to complete certain tasks and this is very useful information in project planning, I can now get a better estimate of the time required to carry out tasks from previous records. I haven’t had the chance to use the mobile app but it’s good to know there is that option which would be very useful when on the go.

Nachteile

Hubstaff has been splendid and it offers a lot of features, I’m really satisfied with it, maybe in a future version, the software could include a real time option for the reports.

Vorteile

At first I thought it would be impossible to work with a group of people living from different parts of the country. But through Hubstaff, it allowed me to manage these people with the Task Management tool, easily and accurately measure their productivity level, and at the same time, see what they have been working on with the Screen Capture feature.

Nachteile

My only concern with Hubstaff, or any product for that matter, is the cost. Everything that offers good quality service really comes at a price, and I think Hubstaff has given me that. My organization has been using Hubstaff for over 3 years now and we are still and will continue to use it for years to come.

Vorteile

The time tracking for departments is a great feature we use. We have many staff that work in multiple roles and this allows them to track how much time in spent on each task. We use this to help determine which departments need more staff when we're doing upcoming hires.

Nachteile

The reporting features could be improved. It is a tedious process to create them, but customer service does help, but you're relying on chat or email communication - would be better if they'd set up meetings to review training. Once a report is created, there's very little you can edit on it, mostly meaning when you have new hires or want to change who the report is delivered (emailed) to, you have to create a new report entirely.

Vorteile

The desktop widget timer is great, and I can create a project and get to working on it with minimal fuss. This is great for small ad hoc projects that require only a few hours of work.

Nachteile

It is difficult to see how much total time an individual has worked on a specific project. Ideally, you could select a project and an employee and see the total time that person worked. Also, the "custom" timeframe capability using the calendars doesn't seem to work properly when selecting dates for a report.

Vorteile

I like how easy is to set up Hubstaff on any OS. How easy it is to log in and forget about the time tracking process running smoothly in the background. The dashboard shows extensive reporting about timesheets and activities.

Nachteile

The only con I face is that Hubstaff takes screenshots even on login screens which exposes user data and sometimes Hubstaff API blocks the fetching API if you have integrated it with some application.

Vorteile

From Time tracking, Productivity monitoring, Reporting & Online timesheets all in one software service. Time tracking anywhere or everywhere in remote location, multiple devices or any platform where your employee works. Do you wanna see your projects unfold before your very eyes, Hubstaff has this project productivity monitoring wherein it files screenshots, sites visited or apps used to create the project also it has online timesheets wherein you would know of how long did it take for a project to be done and what "possible problems" caused a delay. Tired of the old biometrics tracking to know if your employee did come to work or not? Solution? Hubstaff. Turn any of your device into a kiosk for clocking in and out of employees. Reporting comes with it too, how convenient is that?

Nachteile

Only problem with this product is sometimes it malfunctions when not updated properly else it works perfectly.

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