Vonage Business Communications Erfahrungen

Vorteile

Vonage hat nichts besonderes, die Plattform ist aber optisch okay.

Nachteile

Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz.

Vorteile

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Nachteile

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Vorteile

It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Nachteile

Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Vorteile

Vonage was good for communication outside of the office with one main inbox

Nachteile

It took a while to connect calls and was also very spotty with coverage

Vorteile

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Nachteile

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Vorteile

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Nachteile

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Vorteile

The price wasn't unreasonalble for the services we needed.

Nachteile

Customer service was difficult to get. They sent me an office phone that I couldn't use without an ethernet cable. My router is in another room. Later I found a router extender that I could use to connect the phone to the internet, but no one in tech support seemed to know that simple fix. Also they stated that you needed to cancel the auto renewal it needed 60 days advance notice. I did that only to find out that the request doesn't mean that you want them to not automatically charge your credit card for service. Even after I had my number ported out. Set up was not easy for me and I couldn't get good help from them. Their service was inconsistant. My wife and I both had the app on our cell phones but the calls would not always come though on both phones.

Vorteile

I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

Nachteile

Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's.

Vorteile

While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.

Nachteile

The set up was tricky, but I am no phone analytics expert.

Vorteile

Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !

Nachteile

Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !

In Betracht gezogene Alternativen

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Vorteile

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

Nachteile

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

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Vorteile

Vonage Business was easy to set up and configure on my small company network. The Vonage Business application dashboard is simple, clearly laid out and easy to navigate. Once you completed the initial setup, there is not much need to access it, except to add or remove features. It has all of the basic features that I need running a small business such as call forwarding, voicemail, customizable Caller ID. Vonage also offers toll free 800 numbers if your business needs one. While I do not need to call Canada or Mexico, the service includes calls to Canada and to Mexico at no extra charge.

The service has been exceptionally reliable and all conversations have been clear and noise free.

The Vonage Business service included a VOIP handset with a headset port. The Vonage Business Software includes a SoftPhone application so that all activity can be easily managed from your computer.

Add-on features include such items as on-demand call recording, virtual receptionist, fax service and others.

Nachteile

There are no issues that I have with the Vonage Business Communications software or with the Vonage Business service.

Vorteile

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Nachteile

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Vorteile

The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$

Nachteile

Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.

Vorteile

I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software.

Nachteile

There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well.

Vorteile

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price.

I really appreciate how Vonage makes our workflows easier and more efficient.

Nachteile

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

Vorteile

The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere.

Nachteile

There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged.

Vorteile

We’ve been using this software for our business for over 5 years. Using this for our business phone has allowed us to keep our same phone number even though we moved physical locations. This was very helpful for our business! We also use the call forwarding feature so we can answer business calls when we’re aware from the business.

Nachteile

Sometimes the connection isn’t as clear as we’d like. It can sometimes sound a little muffled and occasionally we get disconnected from callers. However, it usually works really well and we’re happy with the service.

Vorteile

Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell.

Nachteile

I haven't had any issue. If you type what you need help with in the search bar it pretty muchs shows you step by step with clicking on it/

Vorteile

I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use.

Nachteile

I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use.

Vorteile

Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Nachteile

Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

Vorteile

N/A

Nachteile

Charges a saved credit card after service is ported/cancelled.

Vorteile

I have a decent amount of control over the account from the web portal. It allows me to manage the account with minimal need to contacting there customer support team.

Nachteile

Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Vorteile

How it can be installed on your phone and computer and take calls from both. The admin portal is very easy to manage.

Nachteile

Customer service needs to have the option to speak to a person if the bot cannot help. I spent months trying to get someone to help with my issue.

Vorteile

Voice to text feature is very important to me as I'm not always in the correct setting to listen to the messages we receive. It's fairly accurate and only seems to have issues with certain accents. The fair pricing and excellent customer service makes Vonage the choice that you are sure to pic.

Nachteile

At this pricing and the quality of the service, I have no cons.