XCALLY Erfahrungen

Vorteile

Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.

Nachteile

I live everything about Xcally Motion 2.

In Betracht gezogene Alternativen

Cisco Unified Communications Manager

Warum XCALLY gewählt wurde

Cost

Gründe für den Wechsel zu XCALLY

low cost but yet features rich.

Vorteile

You can easily roll-back to a previous version if the update fails
They have its own wiki with a lot of content
You can choose to work between Webclient or Phonebar

Nachteile

They don't have automatic updates
They use WebRTC for Webclient and it's not compatible with Firefox browser

Vorteile

The feedback feature and one agent console is useful

Nachteile

The repeat of realtime report on all channel with the same info. Its unnecessary

Vorteile

Easy to use, design and functionality! The software has friendly IVR designer

Nachteile

I’m waiting WFM feature. Easy price model for customers.

Vorteile

XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.

Nachteile

XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.

Vorteile

- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money

Nachteile

- Not many

Vorteile

- Work very well on Cloud based Services such AWS
- Easy to install and scalable
- User Friendly and solid client phonebar software
- Asterisk based, therefore integration with any telco provider not an issue
- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.

Nachteile

- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

Vorteile

All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Nachteile

High possibility of personnalisation request skills on the software to create amazing things.
It can be hard to start from nowhere with this kind of solution.

Vorteile

The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

Nachteile

Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.

Vorteile

Omnichannel and easy to install and configure

Nachteile

No negative considerations rigth now, it's ok

Vorteile

XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!

Nachteile

nothing special, it’s a good solution for all our requirements and needs

Vorteile

the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers.
Our agents really enjoy the motion solution because it's very easy and frienduser.
We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

Nachteile

I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls.
I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.

Vorteile

The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail
Many interesting projects can be made with the tools provided by the software
Very user friendly and awesome look in terms of design
Many integration possibilities with existing customer care systems
Very strong development team with many additions and suggestions implementing to the software on a regular basis
Awesome communication experience with customer support and sales teams

Nachteile

As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.

Vorteile

one system - all channel for communication with our clients.

Nachteile

hard to start dailer system, imposible start several dailer campaign at same time, contact manager one form for every employee, at big companies, there are different departments and they need different contact manager forms. If use one form for everyone - too much info for end users

Vorteile

* Possibility to manage your social media using Open Channel
* Powerful 3rd party applications (the most famous ticketing and CRM systems)
* Modern GUI and easy to use
* Flexibility and availability of the development team to configure the application according to our needs
* The support and sales team consists of experienced staff and communications are excellent

Nachteile

Nothing relevant in the daily use of the application

Vorteile

The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.

Nachteile

We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.

Vorteile

Clean, simple and powerful

Nachteile

The phonebar is only available for Windows user.

Vorteile

Its ease of integration and use.
The support is very responsive as well as the sales team.
The documentation is very complete with all the features well explained.

Nachteile

No integration with Odoo yet
Minimum number of users (at least one admin and one supervisor)

Vorteile

Easy and the support team is excellent !

Nachteile

not so cheap, but it's worth it

Vorteile

* Reliability based on the legendary Asterisk call manager
* Easy to use and well designed user interface
* Visual drag and drop IVR designer
* Live, customizable and beautifully designed stats dashboards
* Reasonable pricing compared to the competition

Nachteile

* Trials are very limited
* Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)

Vorteile

XCALLy is an easy to setup and manage platform. It offers us the ability to automate many of the call center needs and filla gap in the market.

Nachteile

Will love to see an integration of call controll int he scripting page.

Vorteile

It is constantly being improved, they keep publishing new versions with the proper documentation. I'm surprised how fast we got up and running after the installation. Also, they don't have exorbitant prices!
Their support response time exceeds any expectations.
IVR designs are easy and changes are applied in real time, no need to restart server.

Nachteile

They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.

Vorteile

Smooth and very-well designed web interface, customizable reports, Drag and Drop IVR, Visual Dialplan Interaction

Vorteile

Easy administration
All features are working good.

Vorteile

Great user interface
High level of scalability
Available both on premises and on the cloud