Nutzerbewertungen im Überblick
Über XCALLY
XCally ist eine On-Premise- und cloudbasierte Kontaktcenter-Lösung, die mehrere Kanäle wie Sprache, Chat, SMS, E-Mail, Fax und weitere verwaltet. Die Lösung richtet sich an Inbound-, Outbound- und Blended-Callcenter jeder...
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Mächtiges Tool mit vielen Möglichkeiten
Wir betreiben hierüber Inbound-Callcenter und Outbound-Kampagnensteuerung; Voicebot-Integration und haben einen Realtime-Live-Translator entwickelt.
Vorteile
Nach relativ kurzem Training ist man in der Lage, das Tool vollumfänglich selbständig einzusetzen. Die Integration mit 3rd Party Applications und Datenbanken ist spielend einfach, die meisten Funktionen lassen sich direkt per API ansteuern und somit in eigene Geschäftsprozesse einbinden. (Noch) nicht vorhandene Features lassen sich i.d.R. selbst nachbauen.
Nachteile
Die Optik des Agenten-Frontends wirkt ein wenig verstaubt, hier wären ein Update oder die Möglichkeit, Templates zu verwenden/entwerfen, wünschenswert.

- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
XCALLY is good contact center sofware
Vorteile
Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.
Nachteile
Open channel - Line, Open channel - Facebook
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best ever system
I have to say that nothing is better
Vorteile
I like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use.
Nachteile
It would be great if it has a built in CRM.
Die besten Alternativen zu XCALLY
- Unternehmensgröße: 51–200 Mitarbeiter
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Quelle der Bewertung
Feature rich application providing a single UI to call-centre agents for multiple input...
We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface.
Not only is xCALLY fantastic software but the support from them is just as fantastic!
Vorteile
Single UI for multiple input streams to call centre agents.
Open channel to allow unlimited integrations.
Support.

- Branche: E-Learning
- Unternehmensgröße: 5’001–10’000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
Vorteile
XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
Nachteile
XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
We rely on XCALLY and it meets the challenge daily
We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works!
Vorteile
I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.
Nachteile
There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Xcally
Excellent great system and the guys over in Italy are very helpful
Vorteile
The realtime monitoring and dashboards are great and very helpful for call center use
Nachteile
Does not have an option to easily run a backup
In Betracht gezogene Alternativen
3CXWarum XCALLY gewählt wurde
more features and can be hosted in the cloudGründe für den Wechsel zu XCALLY
Customer felt it was better for them- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Affordable yet great app!
Tracking, monitoring and reporting are easy with XCALLY.
Vorteile
We integrated with our Zendesk ticketing system and it is no brainer and easy to navigate and use. The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.
Nachteile
I dont have any bad experience with XCALLY so far.

- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great value for money to manage top-notch customer service
I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice.
When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team.
I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.
Vorteile
- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money
Nachteile
- Not many

- Branche: Internet
- Unternehmensgröße: 1’001–5’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
XCally
Vorteile
- Work very well on Cloud based Services such AWS
- Easy to install and scalable
- User Friendly and solid client phonebar software
- Asterisk based, therefore integration with any telco provider not an issue
- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.
Nachteile
- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great product
Vorteile
Nice user interface. Clean and easy to use.The easiness of IVR also helps a lot when designing call flow.
Nachteile
Not a must but would be a plus if a simple crm system is integrated.
- Branche: Druck
- Unternehmensgröße: 501–1’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Olivetti Customer Care
Vorteile
XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!
Nachteile
nothing special, it’s a good solution for all our requirements and needs
- Branche: Verbraucherdienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
JR review
Xcally Motion is a great solution for our business,
It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience
easily and efficiently.
we have raise customer satisfaction and have increase the number of new customers and retain the old ones.
Vorteile
the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers.
Our agents really enjoy the motion solution because it's very easy and frienduser.
We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.
Nachteile
I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls.
I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A very fast evolving Contact Center solution that follows the latest technology trends.
Vorteile
The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail
Many interesting projects can be made with the tools provided by the software
Very user friendly and awesome look in terms of design
Many integration possibilities with existing customer care systems
Very strong development team with many additions and suggestions implementing to the software on a regular basis
Awesome communication experience with customer support and sales teams
Nachteile
As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Fantastic
I have worked with XCALLY for several years and the stability and functionality it offers at such a good price compared to the competition is incredible.
Vorteile
it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities
Nachteile
It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns
- Branche: Wein und Spirituosen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy to use and full of interesting features
We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time.
The value for money is perfect!
Vorteile
* Possibility to manage your social media using Open Channel
* Powerful 3rd party applications (the most famous ticketing and CRM systems)
* Modern GUI and easy to use
* Flexibility and availability of the development team to configure the application according to our needs
* The support and sales team consists of experienced staff and communications are excellent
Nachteile
Nothing relevant in the daily use of the application
- Branche: Informationsdienst
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
XCALLY the right value for omnichannel
Vorteile
XCALLY is very stable with a Linux based core, low resources consumption and ease of use.
Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Easy drag and drop IVR.
Nachteile
Nothing really the applications is awesome.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Xcally easy to use and reliable
Vorteile
Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch
Nachteile
Missing a multi tenant feature, that is the only thing other than that everything is great
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Xcally experience
Vorteile
integration possibilities, easy to integrate (API)
Nachteile
I can not tell there are any such things
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
Nice and easy
We were looking for the best web base contact center tool on Asterisks and we found xCALLY. It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely. We drop the idea of buying hardphone completely.
It is worth pointing out that when we encountered some limitation implementing xCally on a google cloud platform, the support team was there holding our hands till it was resolved.
Vorteile
Clean, simple and powerful
Nachteile
The phonebar is only available for Windows user.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
An excellent solution for managing the customer relationship
I sold well and integrated several solutions call center, and each time the report was the same:
- Software too complex
- Missing features that must be developed
- Many requests for support from our customers because not easy to use
Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use.
Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance.
Congratulations to the team for this wonderful job.
Vorteile
Its ease of integration and use.
The support is very responsive as well as the sales team.
The documentation is very complete with all the features well explained.
Nachteile
No integration with Odoo yet
Minimum number of users (at least one admin and one supervisor)
- Unternehmensgröße: 1’001–5’000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Reliable and easy-to-deploy !
Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.
Vorteile
Easy and the support team is excellent !
Nachteile
not so cheap, but it's worth it
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to use, very flexible, too many features.
A powerful contact center solutions, easy to use and available everywhere.
Vorteile
Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.
Nachteile
Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Do you want realtime and beautifull call-center dashboard ?
I t's most powerfull call-center solution.
Realtime dashboards give to you right information directly.
Vorteile
easy to use
realtime dashboard
integration CRM
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
OmniChannel Contact Center
Very good and happy customers.
Vorteile
Easy to use and user friendly. Integration with Teams. Reporting possibility.
Nachteile
Takes some time to set up, once done it works.