ERPLY Erfahrungen

Vorteile

Very friendly and responsive customer service. Great price.

Nachteile

Wish there was more customization, such as native buy in process

Vorteile

I most enjoy the report functions and all the preset reports that are one click away. The layout and design is also very user friendly.

Nachteile

I wish the custom report generator were more user friendly, and I wish we were able to hard code some of what appears on our invoices and documents beyond what the templates in Erply allow. We are not all the way satisfied with how our invoices and documents look. It is also difficult to distinguish between what Erply considers an invoice, receipt, waybill, invoice-waybill, etc. I also wish we were able to go back after the fact and edit the warehouse location for a given transaction which is currently permanent once completed. Also we wish that it were easier when working on data entry to enter one line, hit tab or the down arrow, and be directed to the next blank. Currently it only takes you across the same line instead of being able to press down and create a new line on whatever form you're working on such as an invoice or inventory registration.

Vorteile

The system had good, easy to use reporting options

Nachteile

The customer service was the worst I have ever dealt with. Any time I had an issue, no one was ever available to take my call, and often I would receive call backs after 5pm (if I received one at all). Most of the time, the help desk (which was mostly outsourced to India) had very minimal knowledge. Further, many of the help desk personnel seemed very condescending and would just tell me I was wrong when I talked about an issue I would have, rather than trying to recreate the issue. Features promised would take months extra to implement, issues encountered would not be resolved, and often times if the issue I was having wasn't impacting business, I would never get a response from anyone.

Vorteile

I am solving below problems for my retail business
- centralized data
- stock management
- multiple device login and data management from any device
- different language availability helps my employees to manage everything easily
- safe and secure data storage
- quick customer selling
- and many more.. like it has eased up my life.

Nachteile

I didn't like UI but such software have this kind of UI only that is what I got to know after comparison

Vorteile

Easy to use, many options and integrations, as well as applications. very easy links and buttons

Nachteile

easy to use , apps and moreEasy to use, many options and integrations, as well as applications. very easy links and buttons

Vorteile

There are an incredible amount of features and ways to customize Erply. Other software always had limitations however with Erply, there are none. It does everything and more.

Nachteile

The back-end interface is not a simple as some other programs, however, due to how much more powerful Erply is, it is completely expected.

Vorteile

Excellent inventory and point-of-sale software. Simple to use and simple to train personnel.

Nachteile

Refund issues on credit card purchases necessitated contacting ERPLY customer care.

Vorteile

Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.

Nachteile

Issues with refunds on credit card transactions resulting in needing to call ERPLY customer service.

Vorteile

As we have really complex system with integrations to Woocommerce and different warehouses, its not actually the most easily useable platform.

Nachteile

Picture uploading is really hard and slow.

Vorteile

It's a solid platform for a small to medium-sized business. It has all the bells and whistles that you'll need and is fairly easy to configure and use.

Nachteile

It lacks a few features of some of the larger platforms but for a small to medium-sized business that has everything that you would need. The learning curve is mid to short in length.

Vorteile

It is cloud base and works from Web Browser.

Nachteile

Customer Support and External Device integration. I have been trying to troubleshoot a simple printer with customer support and I am on my fifth call after three weeks and they cannot fix this issue. Come to find out it is something with their software. To me printing a receipt is a basic POS function and should work seamlessly.

Vorteile

The ability to create more than one price list

Nachteile

I’m not sure how anyone successfully uses this software. The discounts were calculated so oddly you had to try several calculations to get the price you truly wanted.

Vorteile

I love that it is on the cloud and that offers me the freedom to work anywhere in the world! I love the reporting functionality and the ability to have so much customer information.

Nachteile

I wish that our ideas/suggestions were implemented more regularly, there are small things that could be edited that would make a HUGE impact for our workflow.

Vorteile

So easy to use, but extremely powerful and deep. Great for our ever-expanding company of online and retail sales!

Nachteile

I would like more plugins to work with Magento, Wordpress. But not a deal breaker.

Vorteile

Flexible, great api, offline windows pos client available, awesome team, great support.

Nachteile

Its not cheapest but ROI is great.

Vorteile

- Training customers
- Adding customer processes on to the application
- Suite of API's to access data which is critical if you are dealing with many processes internal or external. Like EDI, Marketing etc
-

Nachteile

- Have had to wait for features which eventually gets added
- Support could be improved

Vorteile

Ease of use, reliability, web based

Nachteile

The only issue i have seen now is the search ability using product numbers. The system does not allow to have items have the same product # and the ERPLY created product numbers are not really searchable.

Vorteile

Weighted bar code reader is great. POS is easy to use. Love the ability to save pending orders. Product management is also easy to use like changing prices etc.

Nachteile

the inventory process is a pain with the different windows. Wish that mobile stock taking allowed us to just scan everything

Vorteile

Cloud based, ease of operation. Access from anywhere, bulk file upload is very useful. Stability, promotions settings.

Nachteile

The offline mode NEVER worked when there was a loss of internet connection. 3 or 4 times last year.

Purchase Order module does not add new item easily within in the module. Should develop a feature to excell file up load POs adding new items as well. We do not use the PO module.

Vorteile

Customer Support, UI

Nachteile

I don't have anything bad to say about ERPLY

Vorteile

I liked the wide variety of functions the most. In particular, the POS features were very easy to use and learn.

Nachteile

Transitioning from the retail software we previously used was difficult for a few members of my staff.

Vorteile

Great support for a variety of selling modes, including iPad, Offline, Browser Based, Strong inventory management. Great response time!

Nachteile

ad-hoc reporting is a little weak.

Vorteile

Seamless, real-time, centralized, franchise-ready, easy integration with Shopify, Magento and others

Nachteile

Should also be in Asia Pacific as I have stores there, nearest office is in Sydney so it is a bit far