ManageEngine ADSelfService Plus Erfahrungen

Vorteile

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Nachteile

More Authentication security like Pulling the Employee ID for verification.

Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

Vorteile

- Integration with Windows (reset/unlock at logon screen)
- Very helpful customer support!!
- Release some work from 1st line support
- Accessible 24/7

Nachteile

- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

Vorteile

None. I don’t like the adservices because they have problems!

Nachteile

When I changed passwords or try to log in. They are too slow! They always have problems!

Vorteile

This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources.

Both the enterprise and its users can feel secure with the multi-factor authentication techniques

Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk

Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Nachteile

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

Vorteile

This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.

Nachteile

sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.

Vorteile

When my organization implemented AD, one of the first questions that came up was "How can we make sure our users are notified when their passwords will expired, before they actually expire?" Another question was "How can we give them a safe and secure way to change the password if they are remote?" ADSelfService Plus was able to answer both of these questions for us, and it does so with ease. This is largely a set it and forget it tool for us - rarely do I ever have to go back and make changes. It just works, which is a high mark for any software.

Nachteile

For the price, I'd expect a little bit more functionality. Yes, this is a pretty basic tool that does its job well, but it is a little pricey for doing that basic job.

Vorteile

It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock.

Nachteile

I think the UI design could be improved, it is currently very simple, but it should be more dynamic.

Vorteile

An application designed for end users to solve their own problems. They can do small tasks themselves without problems.

Nachteile

I have not encountered any negative side

Vorteile

Easy to use and setup, can be customized with branding so our end users can see the software is our own and then they are more likely to use it.

Nachteile

Step upgrades so you have to do them on order one after the other, would be good to go straight to the latest.

Vorteile

A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed;
Recover using secret questions and answers created by the users at signup;
Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen)

Vorteile

Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call.

Nachteile

I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon.

Vorteile

It's so easy to use and very explicit and user-friendly. It gives and has the options available for users who just have to select the right option for their issue.

Nachteile

Can't think of anything. It does satisfy my needs and there is nothing which I can see is a minus point. However, if a user guide can be made available on how to set it up, that would be really amazing.

Vorteile

The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable.
The ease of deployment and use makes it very easy for the users to get the hang of.

Nachteile

It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time.

Vorteile

The software provides a much-needed service that permits our users to use a web-based portal to reset expired accounts, and it was fairly easy to set up. Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.

Nachteile

The only thing I would like to see improvement on, is the SSL Certificate installation. As a Windows server company, all of our other SSL Certificates utilize the Windows IIS standard installation methods. I found this use of Tomcat server and Keytool / Keystore with it's command line issues, to be fairly difficult to manage. This is what caused me to need the Support help.

Vorteile

In accordance with company policies, you should make password changes at regular intervals. In this case, you may need IT staff. Thanks to SelfService application you can do many transactions on your own account yourself.

Nachteile

I did not experience a negative situation due to the practice. He solved my problem whenever I needed it.

Vorteile

-Great feature set
-Deployment flexibility
-Deep web GUI customization

Nachteile

-Poor customer support
-Web interface tends to look a bit dated

Vorteile

it allows users to manage there own AD experience without the need for the service desk to get involved in day to day tasks such as password resets

Nachteile

nothing, really, in the beginning it was a little slow but a VM upgrade and some minor changes made by the support guys fixed this.

Vorteile

gives users a chance to reset their own passwords and we can choose many settings. We like the the support we receive too

Vorteile

Ease of setup and use of product. So many reports available. Great for auditors. I like the various options for different policies. Support staff is quick to respond, typically within sn hour of email to support, I get a call with voicemail and follow up email. Use of product is amazingly simple and very intuitive.

Nachteile

I don't have any negative thoughts at this time..not any issues with product . I can't note any cons as you cannot get better customer service like theirs with too many companies anymore. We all ready have 4 products to date, which we use quite extensively for reporting and auditing. Can't beat it for the price! Too good to be true, not one of those at all.

Vorteile

This solution is really easy to deploy as its a small self contained installer and there are even included batch files to install/restart the service

I had the ADselfserviceplus soloution up and running in under an hour.

It's easy to enroll users and you are provided with a multitude of options that you can provide to your users

There is a secure web portal multi factor sms & is intigration options.

All in all I would highly recommend this product

Nachteile

I only have 60 users at most as our organisation is very dynamic so those numbers change and when I requested a quote I found it a little pricey

Vorteile

easy to use for end users although the UI for admins can be improved

Nachteile

the software is using outdated modules which makes it impossible to publish it on the Internet, so home office and roaming users still have to travel to the nearest office if they forgot their password

Vorteile

The ability to easily manage our systems with a csv file allowed us to automate everything which makes like a lot easier

Nachteile

That we need to convert everything to a csv file which makes the automation a bit more complicated. Would be better to use XLV file

Vorteile

it allows us to have our users be able to reset and change their passwords in a secure way, leaving IT resources to work on other issues.

Nachteile

It can be finicky. Some users reported having to re-enroll because the secure question answers didn't work.

Vorteile

Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server.

Nachteile

I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it.

Vorteile

Support..is very good.
Ad account loackout.
Password reset.
Self update.
Secure access.
Easy to do enroll.

Nachteile

Profile update
Mobile support.
Gina client.
Password complexity .
Third party software support to be maximied.
High availibility is not there