Vagaro Erfahrungen

Vorteile

Der ist ein Software, der sehr einfach zu benutzen. Außerdem ist alles übersichtlich also man benötigt nicht viel nach die Funktionen zu suchen. Verschiedne Zahlungsmöglichkeit das ist auch super

Nachteile

Ich nutze es schon seit ca. 2 Jahre und bisher habe keine Probleme damit gehabt

Vorteile

Die Einfachheit der Bedienöberfläche der App

Nachteile

Die Sicherheit der Bezahlmöglichkeitenfinde ich prima,ebenfallsdie Erinnerungmails

Vorteile

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

Nachteile

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

Vorteile

Easy booking and payment: Vagaro makes it easy for customers to book and pay for appointments online, ensuring a seamless experience.Efficient management: Vagaro allows businesses to manage their schedules, staff, client data and payments in one central location, streamlining the entire process.Marketing tools: Vagaro offers built-in marketing tools that businesses can use to attract and retain customers, such as email marketing, promotions and social media integration.Mobility: Vagaro is a cloud-based platform, which means it can be used on any device with Internet access. This allows businesses to manage their business from any location.

Nachteile

High costs: Vagaro charges for various features and services, and the total cost can add up quickly, especially for small businesses with limited budgets.Learning curve: The platform may take some time to learn and understand, especially if you are not familiar with similar software solutions. It may take some time to master all of Vagaro's features.Limited integration capabilities: Vagaro has limited integration capabilities with other software solutions, meaning it may not be compatible with some other software you use.No ability to search for specific customers: It is not possible to search for specific customers within the Vagaro platform, which may make it more difficult to contact customers for marketing purposes or generate reports based on specific customers.Lack of reporting features: Vagaro offers limited reporting and analysis features, which can make it more difficult to gain key business insights and track your company's performance.

Vorteile

It is an all-in-one business management software designed for service-based industries. The platform is easy to use and has a range of features, including appointment scheduling, client management, inventory tracking, marketing, and payment processing.

Nachteile

While Vagaro is an excellent software for small and medium-sized businesses, it may not be suitable for larger enterprises with more complex business needs.

Vorteile

Lots of services are available in one place, the options are great, cost is very low, you get lots of discounts, interfaces are great.

Nachteile

You might experience slowness in Vagaro at times and this is not due to internet. it could be because of the servers but this is rate to happen.

In Betracht gezogene Alternativen

TrueCoach

Warum Vagaro gewählt wurde

Vagaro membership cost is much better, the support is better and it has more services.

Gründe für den Wechsel zu Vagaro

Both systems did not have the requirements, not easy to learn how to go around, calendars do not sync. easily.

Vorteile

Comprehensive features: Vagaro offers a wide range of features that make managing your business easier. From appointment scheduling and payment processing to marketing and customer management, it's a one-stop-shop for all your business needs.User-friendly interface: The platform is easy to navigate and use, even for those who aren't tech-savvy. The interface is intuitive and straightforward, and it's easy to find what you're looking for.Excellent customer support: Vagaro's customer support is exceptional. They're quick to respond to inquiries, and they go above and beyond to ensure that any issues are resolved promptly.Customizable: The platform is highly customizable, allowing you to tailor it to your business's unique needs. You can create your own custom services, pricing, and promotions.

Nachteile

Limited reporting capabilities: Vagaro's reporting capabilities are limited compared to some of its competitors. While it provides basic reports, it doesn't offer the same level of depth and customization as some other solutions.Some features are only available with premium subscription: While Vagaro offers a lot of features, some of them are only available with its premium subscription. This can be a bit frustrating if you're on a tight budget.Mobile app limitations: While the mobile app is convenient, it's not as robust as the desktop version. Some features are only available on the desktop version, which can be limiting if you're managing your business on-the-go.

Vorteile

Easy to use for both Staff and Online Booking for Clients.
Staff loves the App to keep an eye on booking.
Marketing tools are a good business driver.
Business reports are getting better with every update.
Online tutorials are great for new staff learning system.
Online chat option is AWESOME!
Customer Service is A+

Nachteile

-Cancelation/ Waiting List needs to be better- it's currently not useable for the large number of requests we have for a cancelation list.
-We've had some retail snafu's but those are getting better as well.
-Marketing promos could use a "retail" option.
-Checkout could have some updated options like a "hold in cart" so if you have to interrupt a sale you don't lose everything you put in checkout screen.

Vorteile

I like how I am able to schedule personal appointments and integrate my personal life into my work calendar. It helps me see everything together.

Nachteile

It's sometimes difficult to find settings or reports within the options. You can sometimes get lost.

Vorteile

I love how they regularly update with new features. I also bought the double screen computer and gives the front desk an upscale look.

Nachteile

Unfortunately the one thing I don't like is that they still charge u a chargeback fee of $20 even if chargeback are resolved with customer directly

Vorteile

The thing that I really enjoy about Vagaro is that its very user friendly.It's easy to set up and navigate.The customer service is good and responds fast. It's a great software for busy people who run their businesses.The marketing and Promotion tools are very useful as businesses may be able to gain more new customers.

Nachteile

Vagaro's advantages outweigh the disadvantages but I have to admit that the pricing may ba a little more expensive than other options.Vagaro offers a lot of features but some of them are only available with a Premium Subscription which could be frustrating for users on a budget.I would also appreciate more if all the desktop features were available on the phone since it can be a little limiting when you manage your business on the go.

Vorteile

Vagaro made it easy to see what classes were scheduled each day on different weeks and to easily add them to my cart to check out. I also love the feature of adding it directly to my iCalendar after I booked so I didn't have to do it manually or forget.

Nachteile

The ability to add multiple week's worth of classes to my cart never really worked for me. Not sure if that was a bug in the software or if my provider didn't allow it. Not a big deal breaker to me.

Vorteile

I really love that with this software, everything is pretty much in one place. The POS is relatively easy to use and I havent had many issues at all. The customization adds a nice flair as well.

Nachteile

There are only TWO things that come to mind.

1. I wish I could set certain days through out the month and not necessarily certain weekly hours. I am a part time worker and I work a random three days every week. My clients are not allowed to book through the online part because I cant pick the days I will be available without it being a reoccurring weekly schedule. If it is, I havent figured it out and would love to know how to do so!

2. Fridays/ weekends it takes FOREVER to get my transfer into my bank. Its very frustrating at times due to the fact that I am a very small business and don't have large transactions frequently.

Vorteile

I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.

Nachteile

Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.

In Betracht gezogene Alternativen

Mindbody

Warum Vagaro gewählt wurde

Mindbody was incredibly pricey, not as user friendly according to staff, and doesn't have as many integration options.

Zuvor genutzte Software

Mindbody

Vorteile

The Customer service has quick response and my customers find it user friendly

Nachteile

Well first of all I know over 1000 stylist use this yet our industry is not listed in the pick an industry choice. So in case you don't know it is called the beauty industry, not cosmetics and not consumer services.
Any how I do wish the reports were more streamlined some how I do feel like I always need to go to a different screen to find out different reports.

Vorteile

Cost affordable
All the features that are available
Easy to use
Clients love the reminders that they can get

Nachteile

I haven't found anything yet. Using the marketing tools can be challenging for a new comer, but for the most part I don't have anything to complain about.

In Betracht gezogene Alternativen

Salon Booking und Salesforce Sales Cloud

Warum Vagaro gewählt wurde

This product is more affordable and much more user friendly. The updates are all taken care of without additional costs and without down time to the program during regular business hours. So many features available without extra add-on costs. Vagaro has been a huge benefit to our business!

Gründe für den Wechsel zu Vagaro

Cost, features and ease were the top reasons.

Vorteile

Vagaro iseasy to use, easy to train, and offers fair pricing.

Nachteile

If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere

Vorteile

What I like the most about Vagaro is the user friendly mobile app. I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully. Other email marketing softwares I have used seem less successful in reaching the customers inbox.

Nachteile

The overall navigation of the site on the business end. Its alot of clicking around. The windows are hard to find. The search menu is annoying. If you are working in one window then have to edit something else you cannot continue or modify the edit within the same window you must leave that window enter another page then come back. Its too much back and forth for no reason. I do not like the reporting I think that could use alot of improvement. I do not like how I feel lost within Vagaro alot of times I find myself staring at the screen thinking "where do I go?" "How can I find this info?" These are not huge changes but I think with a few adjustment Vagaro's business user side can be more user friendly. Con: Marketing tool difficult to use. Con: when booking with multiple employees does not show all screens must click the name every time. Con: IOU feature, autopayments, editing packages and memberships for past and future sessions and costs.

Vorteile

I like that fact that clients can schedule anytime. I also like the fact that on my voice mail I inform new and existing clients of the website. This is very helpful because I can't always answer the phone. This gives the clients more option and the ability to look at my schedule and make an appointment that meets the clients needs.

Nachteile

It was difficult using the Merchant Services to take payments. The price was in line with some of the other providers such as Square. Before taking payments from clients, I wanted to make sure it work. I used my debit card to charge $1.00. After I did that and started taking payments they froze my account, noting that I violated the Merchant Service agreement. It took several months to get this resolved. I had to find out which company Vagaro was using to process Merchant Services. I had to call so many times as well as write and mail out demand letters to get my founds. I found that it was less expensive going with one of the major processors such as First Data and Fiserv Merchant Services. I also was not impressed with Vagaro's customer service. I had issues with their Merchant Services as well as some other customer services issues. As I have been using Vagaro for the past decade I would have hoped that their customer service would be much better. Don't expect much from the customer service team or the management.

In Betracht gezogene Alternativen

Square Point of Sale und Mindbody

Warum Vagaro gewählt wurde

Schedulicity was not providing what Vagaro was offering.

Gründe für den Wechsel zu Vagaro

Vagaro had the best system.

Vorteile

+ Visual appealing user interface
+ Seemed to work for a fitness studio (but it is not)
+ Has a booking mobile App

Nachteile

- Unreliable features.
You never know if something is working or not.
- You need to figure out lots of workarounds to accomplish doing simple things that Vagaro is supposed to handle for you
- Customer Support is no help, I got lied to several times.

In Betracht gezogene Alternativen

Glofox

Warum Vagaro gewählt wurde

Vagaro seemed to be more polished and has a better booking schedule for classes. With mindbody some of the must-have features for my business are only available with the highest tier (most expensive) membership.

Zuvor genutzte Software

Mindbody

Gründe für den Wechsel zu Vagaro

Vagaro seemed to be more polished and has a better booking schedule for classes.

Vorteile

It was very easy to use and figure out without and specific training . I also like the online booking features and website they give you.

Nachteile

There is no ability to void any transaction when a mistake is made . Also their customer service is awful . Also I was led to believe they had a time clock when in actuality their do not unless you make an additional purchase of cards and a swipe machine .

Vorteile

Is a great drop-and-drag experience. Clients liked it. Integrated soap notes. Built like an app so works really well on a phone or tab. Decent help desk. Simple setup.

Nachteile

HATE so much about it and it is confusing as I think it is built better than most for basic features. Will not integrate with ANYTHING. NO Api or zaps. Terrible reporting. No liability reports, sales tax reports, or cash register reports. Let's clients delete their profiles without telling you which is a problem for record preservation for health care. Shares client info. Ie if you have been to a place that uses vagaro you will show up in EVERY vagaro uses the system. They want to be a Groupon kind of thing so all of their marketing is tied to vagaro marketing on their 'shared' platform of all other businesses that use vagaro and it is terrible and does not work but you cannot use anything else because they are committed to trying to make their weird Groupon thing work. You cannot save your promo codes when booking unless you pay in advance. One year into using it they re-branded as the 'number one booking AND REVIEW software'...oh by the way, your forced to use their internal review platform. You cannot shut it off, so all the reviews that would go to google, go to promoting vagaro traffic instead. These are published on the web and bring vagaro up in search....but are not as good for you as a google or yelp review. ie, they hijack your seo so if your competitor is getting good reviews on google and you are not, your competitor wins.

Vorteile

I love the price and simplicity of booking salon services with the appointment reminder texts it sends on my behalf there are little to no no shows. It also allows double booking and online booking if you choose to use that feature.

Nachteile

I struggle to get the register and printer/credit card reader to sync and have called customer service a few times over the years. For some reason it doesn’t work like it should. I’m always using my square credit card reader as a backup and the key to open the register for change.

Vorteile

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time).

I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles.

We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself.
I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

Nachteile

I don't think this system is good for a business with several employees.

I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships?

Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well.

We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with.

I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

Vorteile

The online booking feature is a MUST with our clients, they absolutely love it. Also, the fact that you can have your website attached, a beautiful website at that. The ease of entering in all of our services into the service menu, our prices, and individual time intervals per service and per provider. But, the BEST thing about vagaro, is the ease of paper work. We do our daily tally and weekly tally sheets, and vagaro makes that absolutely a breeze. I am part owner, salon manager, and reception and I do all of the employees paperwork and money handling, and vagaro is absolutely amazing and makes the process so much easier than other software I've used over the years. The transaction list, to be able to go through all checkouts for the day, to be able to refund, charges, cash, and checks all separated into categories. It's just amazing. The checkout through vagaro is nice as well, you can put in the tip amount, check, cash, or charge, without using their merchant services, which is a benefit because you have an actual layout of each customer, each transaction, whereas on the credit card machine, which is completely separate, you can only see customer, and how much paid, including tip. Since, we opened this salon, we have only had vagaro, and we will continue to only have vagaro. It's the best salon and spa software that is available. No matter the size of salon, or services offered. This system works for everyone. Also, the text message updates they send out when theyre down.

Nachteile

There are really only a few things that I like the least about Vagaro. One would be, the system issues, especially with the credit card processing. When we first opened we were using vagaro as our merchant as well for our credit cards, and we had nothing but issues. Even now, I get the texts whenever there is a software malfunction, and it seems most of the malfunction is with credit card processing. So, we ended up having to buy an actual credit card machine and go with a different merchant provider, and now all of that is resolved. The next thing I like the least is, you can't separate your business at all. We have both tanning and a hair/nail salon. So, our tanning hours are slightly different from our hair/nail hours, and there is no way on vagaro, or our website, to separate and add additional hours. The last thing I like the least, is that Vagaro really only allows you to add services, there's no where for us to list our prices for tanning on our website, unless we take a picture of the menu and post it in our pictures, which would be out of place.