Powerpay Erfahrungen

Vorteile

Even for small business with only a few employees will benefit from using a payroll service. We've used 2 others and Ceridian was the standout for cost and customer service. Anytime I've called customer service for help, the wait has been very short (less than 2 minutes) and the agents are always well informed, friendly and helpfull.

Nachteile

It's complex. The service dies a LOT more than I actually use and because we have no dedicate payroll staff, it is easy to forget some of the more arcane functions that are only needed a couple of times a year.

Vorteile

It is very easy to use. Training that I got from Powerpay was seamless, the associates are very knowledgeable

Nachteile

It is not easy to pull reports. If you find a report there's no filter. You have to extract the whole thing and filter it yourself that way

Vorteile

The Rapid Entry page is quite useful and easy to use.

Nachteile

I don't like that we have to be in an active pay period/run in order to access general information. Sometimes I just need to check something but I have to open a new pay period/run in order to do so. I'd love to be able to customize the experience more.

Vorteile

I have been using Ceridian software (powerpay) for many years now and I really like the ease of use with it. It is easy to set up new employees and it is easy to get payrolls processed. If I need to make any changes, I have no problems doing that either.
The reports are excellent (other than my comments below) and I particular like the year-end reports which are quite easy to read and have the information necessary.

Nachteile

The new version of Powerpay is a bit more cumbersome in terms of scrolling down to the bottom of the screen to get to the next page. It takes me longer to get through the pages. I also wish that there was better reporting - for instance I can't pull up a list of employees who have been terminated and I cannot pull up their Records of Employment without knowing exactly when they left and then finding the report in the Payroll reports section.

Vorteile

I love how easy it is to use and, if I have a problem, the support staff are terrific. It is very well priced as well. It is a manageable option for small businesses.

Nachteile

I would like to see little helpful tips come up when you hover over a heading or title. It would be nice to have small instructions or explanations in areas that will save me having to call in with a small/minor question.

Vorteile

Employee self-service is really user friendly and much easier to administer than ADPs team pay

Nachteile

I would like the ability to run more reports and also would appreciate the ability to export the reports to excel. Would appreciate the ability to make changes with an effective date, for example, make effective on the next pay period rather than having to accumulate those changes in a separate system for later.

Vorteile

The software is user friendly than what I used before. It has also saved a lot of my time on a biweekly basis to process payroll.

Nachteile

I would like more analytics in the software like creating various reports based on employee information.

In Betracht gezogene Alternativen

ADP Workforce Now

Warum Powerpay gewählt wurde

The product I was using was outdated and not user friendly.

Gründe für den Wechsel zu Powerpay

Power Pay is cheaper and perfect for small businesses.

Vorteile

I have used it for years. I have recommended it to many of my bookkeeping clients. I find it user friendly, convenient to access older info and easy to speak to customer service.

Nachteile

There is nothing I dislike about this product.

Vorteile

I like all the features, from inputting the data to the final result, it is very easy and user friendly.

Nachteile

I don't want to say it as con, but every company comes with its unique payroll features , so it does take time to integrate, but finally powerpay is integrated with the company's system.

Vorteile

The best part of Ceridian - other than the ease of use - is the customer service. Especially in the early days of using Ceridian, every time I had questions the customer service team was patient and very knowledgeable. In this day and age when good service is hard to find from even the largest company I appreciate knowing that any issue I have will be dealt with painlessly and quickly.

Nachteile

No cons. It works as needed. I've not had any issues with the software.

Vorteile

Easy to navigate. Input is easy. Reports are super efficient.

Nachteile

Little education probably do not use it to its full potential.

In Betracht gezogene Alternativen

Quickbooks Online

Gründe für den Wechsel zu Powerpay

I had used Quic books payroll years ago and prefer having a third party manage deductions etc.

Vorteile

Power pay is easy to use and customer service is very helpful.

Nachteile

A little bit confusing for me when producing Record of employment.

Vorteile

I have to say what I like most about the product is the people behind it. The customer service is amazing, especially as a new user, I needed alot of help processing payroll. Although I used the help menu, I usually found it quicker and easier to just give them a call. The calls are answered quickly and the reps are very knowledgeable.

Nachteile

If an employee is not set up on self service it is difficult to retrieve their pay stubs. A paystub report is generated for people without a self service account but I dont find the report includes all the stubs of those without their account active

Vorteile

I like how Powerpay can do everything I want - track salaries and benefits, process payroll, provide reports, provide ROE and T4 etc. It's a user-friendly product that makes payroll easy to administer. I also really appreciate their phone support - it's very quick and easy to call in, wait times are short and Ceridian phone staff always answer my questions. Powerpay makes my life easier, a very effective product that I have recommended to others and one that I will continue using in the future. They also offer a good variety of training and support classes.

Nachteile

It can be daunting to learn the product. There are a lot of menus and I feel they could be consolidated and better organized. Once you learn where everything is, it's easy to use the product.

Vorteile

Ease of use and the historical record keeping. Very useful in applying for Government Covid Wage subsidies.
When I call in for help the staff have always been very knowledgeable and helpful. They have always been able to answer my questions.

Nachteile

I cannot think of anything at this point that needs improvement. This may be because I have a very small payroll.

In Betracht gezogene Alternativen

ADP Workforce Now

Gründe für den Wechsel zu Powerpay

Powerpay was recommended by a co-worker.

Vorteile

We use Powerpay and have for a number of years. For a small seasonal company like ours, it is very easy for me to submit payroll from anywhere I have access to a computer. It also great to have ROE, t4's and year end completed so easily. Knowledgeable staff make it easy when your have a question or problem.

Nachteile

Being seasonal it would be easier if we could maintain somewhere the info for our workers who return every year. If we could recall them by their employee number, it would save a lot of extra work.

Vorteile

ease of use and the customer support. every time we call customer support always very helpful.

Nachteile

each add on is additional cost - for some of the other modules.

In Betracht gezogene Alternativen

ADP Workforce Now

Gründe für den Wechsel zu Powerpay

Cost, other companies already using Ceridian

Vorteile

Software is easy to use and navigate. Ceridian has been making lots of changes lately to enhance the user experience and it shows!

Nachteile

Wish there were more basic reporting features available in Ceridian to easily run employee based reports. Also wished the enhanced reporting was easier to understand / navigate.

Vorteile

The generation of ROEs saves so much time, it's a life saver. The ability to pull prior years reports is great.

Nachteile

Nothing really missing nor that we don't like.

Vorteile

Very user friendly, and customizable. Great customer support.

Nachteile

That you have to open a new payroll if you want to see and edit the employee profile

Vorteile

I like that I don't have to keep up to date on the latest tables. Ceridian is always up to date on that. I like that I don't have to remit the deductions. Ceridian does that. Once the employee is set up, it is very easy to pay them or to edit if need be. I really like the direct deposit feature rather than cheques because our staff are seasonal students who seem to lose cheques more frequently.

Nachteile

There really isn't anything I can say negative. We don't use many of the features available such as employee portals or human resources management because of the nature of our staffing dynamics. I don't like that I can't run two different payrolls - one monthly for our salary, and one weekly for our counsellor staff - using only 1 payroll fee. I would have to pay the basic fee for each.

Vorteile

Easy to use
Great customer service
Great year end webinars

Nachteile

To find simple employee information in their profile, a new pay period always has to be created which sometimes is not feasible if we don't want to set up a new pay period at that time
The payroll preview in Insync was better, in my opinon

Vorteile

I like that I can input various types of income (hourly, salary, various salareis) and it is presented clearly on the employee pay stub.

Nachteile

It is sometimes difficult to figure out how to use a function for the first time- it could be more user-friendly.

Vorteile

Rapid entry is incredible in Powerpay, Self-Service makes things very easy and efficient (we used to manually send out paystubs & T4s), and the Excel journal entry has made our processes much better!

Nachteile

I wish I could copy cells in Excel and paste them directly into the rapid entry screen without having to sign up for a premium product. I also wish that the Department / Distribution setup went up to 4 digits instead of just 3 (0 - 999).

Vorteile

Power Pay is a robust engine for what it does. However client did not know what all there was available.
Advanced Reporting feature was just turned on. Client did not utilize this as they didn't know.
Set up clients GL as that was a manual.
Import feeds created to optimize entry and remove rapid entry.
automated some of the earnings code features.

Nachteile

Would like even more reporting capability. But the 24 advanced reporting turned on definitely gives the client more than what they were using.