Paylocity Erfahrungen

Vorteile

clock in / clock out from ANYWHERE

Keep track of your hours with a simple click

missed punch? No problem. you can fix it yourself (if your HR didn't lock you out of it that is)

Impressions section: Your company can give you praises and make it public.

Nachteile

There was a time that my bank account got compromised so my direct deposit info needed to be changed. It took my HR department a long time to get my info updated and for my pay check to be sent. I work remotely so Paylocity sent my paycheck to my company's office then my company sent the pay check to me through snail mail... with bad luck usps lost the letter.... getting my paycheck processed again took an entire pay period to receive my paycheck.

Vorteile

Some of the best parts of this product is how everything is connected and works well together. There is no disjointed feeling as you move from one part of the software to the next. This makes life as an HR professional, payroll preparer, or general accountant a lot easier. We appreciate being able to place all of our HR processes and especially onboarding into Paylocity and eliminate a lot of busy work behind the scenes.

Nachteile

We wish the workflow software was a little bit further along but we have been told it is a priority in development right now so that is good to hear.

In Betracht gezogene Alternativen

Paycor

Warum Paylocity gewählt wurde

We made the switch because we needed a software that was a little bit more sophisticated and more connected across all of its programs. Netchex could be a very good tool for some companies, but we needed one that was a little bit more advanced for our needs.

Gründe für den Wechsel zu Paylocity

We chose Paylocity because it was a good price for what they offered and the site was very user-friendly. Other products we looked at were not as easy to navigate.

Vorteile

i really like how easy paylocity is easy to use and how easy it is to clock in

Nachteile

nothing is difficult really simple no complaints

Vorteile

GPS tracking for mobile punchers. Nothing more

Nachteile

Oh gosh...how much time do you have??? There are so many issues. I guess I'll try to hit the highlights. The City mandated paid sick time- it took them SIX MONTHS to get this programmed CORRECTLY. My ACA forms were completed incorrectly. I received notices from the IRS for two of my four companies that the forms needed to be redone and resubmitted. Paylocity never responded to my WEEKLY requests for updates on the status of the corrections. I ended up manually correcting and resubmitting myself. We made updates to our 401k plan. It took a month for them to get the matches calculated correctly and we didn't know until Q3 that when they did the set-up, they click a box to over-ride IRS regs (WHY is there even such a thing???) so I had employees that over contributed and over matched. When raising the issue with PL, the Rep said to just refund the excess (clearly he had no idea about 401k rules). On another occassion, last check of the year, my payroll person had to re-process a check for someone with 401k. When re-running the check she noticed the 401k contribution was missing (she didn't realize he hit the yearly max) so she contacted Paylocity. The Rep told her to CHANGE THE EMPLOYEE'S DOB!!!! so the system would allow a catch-up contribution and then change it back after she processed the check. HE WAS NOT ALLOWED A CATCH-UP. Needless to say, the employee received a distribution the next year for the excess contribution. HORRIBLE response to issues.

Vorteile

Paylocity offers an excellent payroll and HR software solution with a great user interface and a wide range of features. The platform is intuitive and easy to use, and the customer service is top-notch.

Nachteile

The only downside to Paylocity is that it can be a bit expensive for some businesses. In addition, the payroll setup process can be a bit complex and time-consuming.

Vorteile

Community Board is great for employee moral!

Nachteile

Implementation is a little sticky and was somewhat painful with particular parts of the process.

In Betracht gezogene Alternativen

Paycor

Warum Paylocity gewählt wurde

Inability of Heartland to meet accommodations of the system they promised functionality they could not provide.

Gründe für den Wechsel zu Paylocity

Community Board was a great bonus. Functionality and visual appearance of they system.

Vorteile

Payroll platform is fairly robust compared to other systems targeting the small/medium size business demographic.

Customer support and Reporting Suite is above average. I never had any problems with working with them at a company with around 150 employees.

Cloud-based system is fast and nimble. Year end process was fairly painless.

Can handle high-frequency payroll (we process weekly). Low processing time from pay period end to payday (Next day).

Pricing is competitive!

Nachteile

The software is comprised as modules. Not an all in one solution out of the box. We utilized the HRIS and Payroll modules of Paylocity. I prefered the Payroll system over the HRIS, which seemed to be more of an afterthought.

Implementation and support quality is not the best I've seen compared to other vendors.

We ultimately transitioned to a larger payroll vendor with more robust functionality once our company grew to about 250 employees and do not regret it.

Vorteile

Everything realated to our paychecks and benefit costs and elections can all be found in one place. You can go back to look at older payroll information, and also that you can make instant changes to things like 401K percentages or tax related allocations and they are registered and adjusted in real time without having to wait for someone in the office to make the change

Nachteile

Some information isn't always easy to find or intuitive, and you can go down some rabbit holes before finding what you're looking for.

Vorteile

Paylocity is easy to use, very informative, and hold years worth of information in one spot for easy access.

Nachteile

I cannot think of any changes I would make to this! At times I have had to change a password to login, but that is minor!

Vorteile

I liked that it was convenient to use, and housed everything I needed as far as information regarding my payroll.

Nachteile

There weren't any features that I"d recommend that Paylocity didn't already utilize or have currently.

Vorteile

We are a small firm (10 employees), so we did not need a robust system to manage our current payroll. We were looking for something which would grow with us, so we wouldn't need to change systems. Paylocity offers many tools which we are not currently using, but will need in the future. It is very easy to run Payroll, Customer Service is timely in their responses and keeping the customer updated if an issue takes a little more time to resolve.

Nachteile

The connection to our financial software system, QuickBooks Online, is not intuitive. Even after a year and a half of using Paylocity, the connection is still not set up properly because the heavy lifting is done by the user. It would be helpful if Paylocity would take a more active role in setting up the link.

In Betracht gezogene Alternativen

QuickBooks Online Advanced

Warum Paylocity gewählt wurde

Mainly because of price

Gründe für den Wechsel zu Paylocity

Paylocity is more advanced and better suited to serve us as we grow.

Vorteile

Paylocity is intuitive and simple to use. Prior to implementing Paylocity, our team members used paper to record all hours worked. The switch to recording hours in Paylocity was seamless amongst our team members.

Nachteile

We didn't find any aspects of this software to be difficult to learn or use. If anything, I believe we could use more of Paylocity's features, such as applicant tracking and benefits management, as time progresses.

In Betracht gezogene Alternativen

ADP Workforce Now

Warum Paylocity gewählt wurde

We struggled with Paychex customer service. Paylocity pricing was also more appealing to us.

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu Paylocity

The pricing and overall features offered by Paylocity surpassed that of ADP.

Vorteile

I use Paylocity everyday and find the software very user friendly. For our business size it is very cost effective for what you get.

Nachteile

There are some minor features that have bugs that I have bought up over a year ago that have yet to be fixed. The PTO tracking feature is not very user friendly and causes a lot of confusion amongst employees and admins alike.

Vorteile

The integration in the software with all of the different areas, i.e. benefits, recruiting, payroll, ACA, W2, timecards, HR all make it worth the effort to transition to this software. The company and software have delivered on all of the promises that were made when the software was pitched to us.

Nachteile

There are only small, personal changes that I would make. They are small picky things that I would like but do not hinder the software in any way.

Vorteile

The end user employees are able to take care of most questions and issues themselves through the Self Service Portal. Our semi-monthly payroll entry is simple. Like how the recruiting information for a new employee rolls over to onboarding and HR seamlessly.

Nachteile

There are some processes that aren't intuitive. For example, setting up HSA bank accounts for individual employees. The integration with our benefits software is a little buggy. There have been errors and I still have to go into our benefits system to make sure terminations and new employees are rolling over.

In Betracht gezogene Alternativen

ADP Workforce Now und Paycor

Warum Paylocity gewählt wurde

ADP product with all the features of Paylocity was extremely expensive compared to Paylocity. ADP is still asking us to switch back but their "best" price is out of range for us.

Gründe für den Wechsel zu Paylocity

Price for some and more comprehensive than others.

Vorteile

Paylocity makes it easy for us to manage everything from onboarding, timekeeping, PTO, and payroll. We had two separate systems for timecards and payroll and no system for onboarding before and Paylocity has helped us go almost completely paperless. Timekeeping is easy and the mobile app is excellent for the employees.

Nachteile

Since the product is modular (pick and choose which modules you would like), some processes require a little hopping between applications but everything works very well together.

In Betracht gezogene Alternativen

BambooHR, Paychex Flex und Paycor

Warum Paylocity gewählt wurde

Our timekeeping app was awful and not well integrated with our payroll system

Zuvor genutzte Software

Sage 100

Gründe für den Wechsel zu Paylocity

Paylocity offered the best pricing and best set of features for our needs.

Vorteile

The best part of this software is how user friendly it is. I also really like the customer service. Having my own designated representative is very important to me and saves a lot of time. We utilize a lot of the features of this software and really don't have any complaints. Whenever there is something that needs improvement, you can request an enhancement and the team will look into fixing it.

Nachteile

I wish there was the ability to quickly calculate time off balances on the employee screen while including approved PTO requests in the future. There are a few things in the performance dashboard that I didn't love, however I am hoping to get these resolved before next year with help from the Paylocity team.

Vorteile

I love the suite of integrated platforms. The work flow from Applicant Tracking to Hiring to Web Benefits. It all fits together and makes daily tasks so much easier.

Nachteile

It was a challenge to get the COBRA file information flowing to the carriers from Web Benefits.
It is difficult to make a change to submitted time off requests. The entire entry must be deleted instead of allowing for modifications.

In Betracht gezogene Alternativen

Paycom

Warum Paylocity gewählt wurde

Paychex software was challenging. We did not have the full suite of products which lead to some disjointed processes. The benefits software was challenging and difficult to use.

Gründe für den Wechsel zu Paylocity

Paylocity was a full cycle suite of HR software modules that allowed for the seamless flow of data. It makes every day tasks easier to track and process.

Vorteile

Comprehensive HRIS system. We use for payroll, benefits, onboarding and time & attendance. Mobile app is good.

Nachteile

I can't think of anything at the moment.

In Betracht gezogene Alternativen

Paychex Flex

Warum Paylocity gewählt wurde

Paycom could not work with our 37.5 hour workweek. Our payroll analyst had to manually change all hourly from 80 hours per pay period to 75.

Zuvor genutzte Software

Paycom

Gründe für den Wechsel zu Paylocity

Bandwidth and cost

Vorteile

I always try to find the positives and there are good things about Paylocity - especially their reporting tool. Their customer support has almost always been very friendly. Payroll is straightforward and easy to use.

Nachteile

Needs more seamless integration with all of the available products offered - specifically with Time & Labor. I would really like to see clients have more abilities to make changes without the need to always wait for client support to return calls/emails. It has become more and more clear that as Paylocity has grown that you are unable to keep up with the support needs of your clients. There also seem to be a lot of areas where the information is redundant and seems like it could be streamlined to make the platform more efficient.

In Betracht gezogene Alternativen

ADP Workforce Now und Paycor

Gründe für den Wechsel zu Paylocity

We inherited your product from the previous company.

Vorteile

There are a lot of options that you can decide to use with Paylocity and like other reviewers, we were really impressed with the report options and capabilities when we were interviewing payroll companies.

Nachteile

We were definitely sold on a lot of options that we are necessary for us to run a smooth, effective and correct payroll but many of those have turned out not to be true. I'll describe out top three persistent, unresolved issues.

For starters, we have employees the work overnight shifts and the way Paylocity time sheets are set up is that if you work an overnight, all of your hours fall on the day you clocked in. This is a huge issue at the end of the week when employees would get paid for overtime in that week if we didn't manually adjust their time sheets to split the shift at midnight. I'll state that again... we have to manually edit every time sheet to correctly prevent incorrect payment of overtime. It's extremely time consuming and often leads to more errors and Paylocity has failed to mitigate this issue at every chance.

Secondly, some of our employees receive a shift differential if they work certain hours. Paylocity reportedly has a set up for this that "works at other companies" but in our experience, it is a serious disaster. Their code/rule/setup does not catch the correct hours for adding the differentials and does one of six things:
1. It does not add the differential at all
2. It adds the differential to some, but not all, of the correct hours
3. It adds the differential to hours that it does not apply to
4. It adds a double differential and on rare occasion a 1.5 differential
5. It adds random dollar amounts at the differential rate with no corresponding hours
6. It occasionally pays all of the hours correctly for one or two employees per payroll

To sum this up, we have to review ever employee and manually adjust these calculations. I'll state that again... we have to manually edit every time sheet to correctly pay our employees. It's extremely time consuming and often leads to more errors. Paylocity has also failed to mitigate this issue at every chance.

Lastly, we have been with Paylocity for almost exactly 2 years and are now working with our sixth company rep who can guarantees, like all the others, that they will solve this issue. There has been one attempt at resolving the issues that

Vorteile

1) You have a dedicated Account Manager.
2) I have worked with a few payroll companies during my HR tenure and Paylocity by far is the best product on the market. It is so user friendly. Employees love it because it is easy to use, it has a mobile app, and anything they need related to payroll and benefits is in one place.
3) Transferring from our old payroll company to Paylocity was an easy transition. Paylocity provides you with a dedicate account manager for payroll and time entry. The do all the work.
4) Compliance with Paylocity cannot get an easier. There are Compliance Dashboards, ACA Reporting Dashboards, Year End Reporting Dashboards. Everything is configured in the system and ready for your review in each of the Dashbaords.
5) Paylocity has the most user friendly Reporting feature I've seen in any product. Lots of standard reports. Easy to use custom reporting featuring.
6) Lots of module that you add as you need, Perf Mgmt, Expenses, Recruting, On-Boarding, to name a few.
7) Performance Mgmt module is so easy to set and customize to your needs. Employees loved using it. It includes a Journal feature that the managers can keep notes throughout the year.

Nachteile

No Cons. I've used other payroll companies in the past, Paylocity far exceeds all of them.

Vorteile

The customer service is really great. I am able to call my dedicated service person any day of the week and they know me and my needs. If my dedicated service person is ever unavailable, then the other reps i contact are very helpful as well.... you don't see this with every HRIS system.

They also seem to care about our requests for system improvements which I think is critical. I find this system fairly easy to use given my experience with other systems. The reporting is good for the most part although some custom reports cost extra which is not cool.

I have really enjoyed the in-person conference offered to clients especially since they let clients meet one-on-one with the actual product developers and ask questions and make suggestions for needed upgrades.
Upgrades come on a regular basis and are available to users immediately without changing "products" which is fantastic compared to some other vendors.

Nachteile

The modules i am not using like applicant tracking, recruitment, onboarding, benefits management, etc. aren't really built out enough to make them worth the high price. I still have to use other software for all of those services because i've found better vendors that do most of what i need and they aren't as expensive as the Paylocity add-on. It's too bad, because I'd really like to use one system for everything. Upper management is not accessible which is disappointing.

There is no way to add volunteers and independent contractors into the HRISI system for free - this is usually available from HRIS systems.

Vorteile

Ease of use. I like the Performance and onboarding piece. The A+ learning module is also great.

Nachteile

Nothing really. I like all the features. Maybe a report that can be customized for pulling info from the custom field, may already exist but i have not found it.

In Betracht gezogene Alternativen

Paychex Flex

Warum Paylocity gewählt wurde

not enough customer support.

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Paylocity

User friendly.

Vorteile

The customer service is fantastic and really easy to work with. I like the company. As to the software, it does what I need it to. They process the payroll on time and without errors. Getting it setup can be time consuming but once it is setup, fairly easy to use. I am also an internet based business with employees in several different states. They are able to process payroll for all of the tax jurisdictions down to the local level. The software saves me countless hours every month/year.

Nachteile

The software doesn't 'just work' for a couple of reasons. The first, you can screw the system up and there are plenty of ways to do so. You have to know how it works, so the system isn't dummy proof. Second, there are a few items where you have to game the system to get it to work. As in, if you don't put a check mark here it won't do what you want but it isn't intuitive enough to know you need that check mark.

It isn't the best for small business. And I do get the feeling the system is built for larger enterprises. There are a few minor features missing that I have used in other systems that help run a small team. Like being able to sync my outlook calendar to PTO requests or birthdays. You can export those dates, but it won't automatically show up in your calendar like other systems do.

While there is a portal for employees, my employees have a hard time understanding how to use it. It isn't super complicated but also not super intuitive. I don't have a problem as the administrator of the system because I am in there all of the time. But for employees that might log in once every couple of months, it can be kinda annoying for them.