Paylocity Erfahrungen

Vorteile

What I like about paylocity is being able to clock in from my phone, having access to my work schedule, and just being able to have anything pertaining to my job all in one app.

Nachteile

What I like least is it does take some time and exploration of the app to learn where everything is and to properly navigate the app.

Vorteile

Very user friendly software and multifunctional to use for so much more than just time keeping and payroll services. It has a multitude of HR functions that not only engage employees but keeps everything in one place, making it easier and more convenient for both management and employees.

Nachteile

No direct contact info for assigned account managers.

Vorteile

Payroll is easy to use, you can input the hours manually or upload a spreadsheet

Nachteile

Customer Service is terrible if you have a questions they send you links instead of calling and helping

Vorteile

Unlocking the essential components of great HR and payroll practices starts with an intuitive and flexible software which has all the features for the task. Paylocity fits in well with efficient performance that aligns with our unique needs. It can easily manage complex calculations ensuring compliance with laws and deductions. Operations are carried out with accuracy ensuring both the employer and employees are happy with the results.

Nachteile

It will make your life easier and better. Pleasure to comment that I have no drawbacks. I find everything helpful and Up to standards.

Vorteile

As a company, we love the ease of use and features the platform has. If you want to build it out, it has so much capability.

Nachteile

The one thing we were disappointed about with Paylocity was that during the sales pitch everything had already been structured, built out, and polished in their test version. We wish the platform was more polished out of the box, or their implementation team should have been a bit more willing to build a robust system for us.

In Betracht gezogene Alternativen

Paycor

Gründe für den Wechsel zu Paylocity

Sales Team did a better job pitching the product and felt easier to sign up and get started as soon as possible. They were willing to meet our needs.

Vorteile

I liked there was an app that I could access on my smartphone.
I liked that it was able to display what I mostly wanted to know and access on the dashboard after logging in and could hide my pay amount.
It can integrate with other services.

Nachteile

I don’t like the UI very much in the website and the app. I ended up not using the app all that much on my phone and used the website on my computer.
My managers had lots of trouble getting things figured out with the performance reviews and mine ended up being months late.

Vorteile

Simplicity of employeee portal and admin features
Onboarding events and checklist
Intern support from teams

Nachteile

UI could use a general refresh to make it much more modern

Vorteile

Love how simple the dashboard for paylocity is, it has great data and is super easy for all of our employees to navigate!

Nachteile

We love everything about paylocity, such an upgrade from our previous software!

Vorteile

Paylocity eliminated a need for a physical time clock. At my previous job, a line would form while employees were waiting to clock in/out and check their hours at a physical terminal, delaying the process for everyone. I am now able to clock in/out, monitor my PTO balance, and request time off on my app or from my work computer.

Nachteile

Haven't had any issues thus far. Even if I miss a punch by mistake, it is easy to correct within the app.

Vorteile

Ease of access for both desktop and hand help usage. Clocking in and out right on the app

Nachteile

No complaint after 4 years of use. Very secure.

Vorteile

The integration in the software with all of the different areas, i.e. benefits, recruiting, payroll, ACA, W2, timecards, HR all make it worth the effort to transition to this software. The company and software have delivered on all of the promises that were made when the software was pitched to us.

Nachteile

There are only small, personal changes that I would make. They are small picky things that I would like but do not hinder the software in any way.

Vorteile

I use Paylocity everyday and find the software very user friendly. For our business size it is very cost effective for what you get.

Nachteile

There are some minor features that have bugs that I have bought up over a year ago that have yet to be fixed. The PTO tracking feature is not very user friendly and causes a lot of confusion amongst employees and admins alike.

Vorteile

A very robust system. Keeps abreast of policy changes making it easy to consider options. Extremely function rich with many reporting options, sometimes to the point of fault in that it takes some training to become familiar with the system. Integration and customer services have both been excellent.

Nachteile

The system is not the most user friendly, but it adds functionality in place of user experience. For example, adding a new 401k/403b program took multiple calls with customer service to be sure everything was set appropriately. Same for HSA enrollment. The full product requires more than a basic level of technical proficiency.

In Betracht gezogene Alternativen

QuickBooks Online Advanced und NetSuite

Warum Paylocity gewählt wurde

Zenefits could only handle a limited number of contractors in it's system. Their benefits integration and customer service were not at the same level either.

Zuvor genutzte Software

TriNet Zenefits

Gründe für den Wechsel zu Paylocity

Feature suite for the pricing

Vorteile

Paylocity is intuitive and simple to use. Prior to implementing Paylocity, our team members used paper to record all hours worked. The switch to recording hours in Paylocity was seamless amongst our team members.

Nachteile

We didn't find any aspects of this software to be difficult to learn or use. If anything, I believe we could use more of Paylocity's features, such as applicant tracking and benefits management, as time progresses.

In Betracht gezogene Alternativen

ADP Workforce Now

Warum Paylocity gewählt wurde

We struggled with Paychex customer service. Paylocity pricing was also more appealing to us.

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu Paylocity

The pricing and overall features offered by Paylocity surpassed that of ADP.

Vorteile

Some of the best parts of this product is how everything is connected and works well together. There is no disjointed feeling as you move from one part of the software to the next. This makes life as an HR professional, payroll preparer, or general accountant a lot easier. We appreciate being able to place all of our HR processes and especially onboarding into Paylocity and eliminate a lot of busy work behind the scenes.

Nachteile

We wish the workflow software was a little bit further along but we have been told it is a priority in development right now so that is good to hear.

In Betracht gezogene Alternativen

Paycor

Warum Paylocity gewählt wurde

We made the switch because we needed a software that was a little bit more sophisticated and more connected across all of its programs. Netchex could be a very good tool for some companies, but we needed one that was a little bit more advanced for our needs.

Gründe für den Wechsel zu Paylocity

We chose Paylocity because it was a good price for what they offered and the site was very user-friendly. Other products we looked at were not as easy to navigate.

Vorteile

This software comprehensively ties together many aspects of a human resources department. This makes it easy for a small business owner who may not necessarily need to hire a individual dedicated human resources to facilitate the necessary components of providing wholesome employment. Paylocity has strong reporting and data processing in addition to robust customer support that effectively and efficiently help troubleshoot potential obstacles.

Nachteile

It seems that some aspects of the software don't exactly tie together. For example, when entering an hourly employee group in HR and Payroll, I often forget to add them into employee groups in time and labor. Subsequently, the supervisor has no way of tracking the employee's timecard. Additionally managing benefits in the employee's payroll file versus the HR file. Although this may be because our company does not fully utilize the benefits package that Paylocity offers.

In Betracht gezogene Alternativen

QuickBooks Online

Gründe für den Wechsel zu Paylocity

The previous owner's of the company recommended this product to us.

Vorteile

The intuitive layout of Paylocity streamlines daily operations. Complex procedures like payroll and human resources administration are simplified. In addition, it provides me with in-depth reports that inform my judgment.

Nachteile

It's not easy to adjust Paylocity so that it meets all of my company's requirements. Due to its generalizability, it doesn't always mesh with our processes.

Vorteile

The system is constantly being updated. Previous issues I've had with the system, such as confusion on how job descriptions are listed have been fixed in future updates.

Nachteile

Reporting can be a struggle since many standard reports from Paylocity involve merged cells without one single row of data. Customer service is very hit or miss depending on responds to the requests.

In Betracht gezogene Alternativen

TriNet Zenefits

Warum Paylocity gewählt wurde

Gusto was very limited when we hit 100 employees.

Gründe für den Wechsel zu Paylocity

Paylocity had the most features and came down in price to meet the lowest bid that we had.

Vorteile

GPS tracking for mobile punchers. Nothing more

Nachteile

Oh gosh...how much time do you have??? There are so many issues. I guess I'll try to hit the highlights. The City mandated paid sick time- it took them SIX MONTHS to get this programmed CORRECTLY. My ACA forms were completed incorrectly. I received notices from the IRS for two of my four companies that the forms needed to be redone and resubmitted. Paylocity never responded to my WEEKLY requests for updates on the status of the corrections. I ended up manually correcting and resubmitting myself. We made updates to our 401k plan. It took a month for them to get the matches calculated correctly and we didn't know until Q3 that when they did the set-up, they click a box to over-ride IRS regs (WHY is there even such a thing???) so I had employees that over contributed and over matched. When raising the issue with PL, the Rep said to just refund the excess (clearly he had no idea about 401k rules). On another occassion, last check of the year, my payroll person had to re-process a check for someone with 401k. When re-running the check she noticed the 401k contribution was missing (she didn't realize he hit the yearly max) so she contacted Paylocity. The Rep told her to CHANGE THE EMPLOYEE'S DOB!!!! so the system would allow a catch-up contribution and then change it back after she processed the check. HE WAS NOT ALLOWED A CATCH-UP. Needless to say, the employee received a distribution the next year for the excess contribution. HORRIBLE response to issues.

Vorteile

The customer service is really great. I am able to call my dedicated service person any day of the week and they know me and my needs. If my dedicated service person is ever unavailable, then the other reps i contact are very helpful as well.... you don't see this with every HRIS system.

They also seem to care about our requests for system improvements which I think is critical. I find this system fairly easy to use given my experience with other systems. The reporting is good for the most part although some custom reports cost extra which is not cool.

I have really enjoyed the in-person conference offered to clients especially since they let clients meet one-on-one with the actual product developers and ask questions and make suggestions for needed upgrades.
Upgrades come on a regular basis and are available to users immediately without changing "products" which is fantastic compared to some other vendors.

Nachteile

The modules i am not using like applicant tracking, recruitment, onboarding, benefits management, etc. aren't really built out enough to make them worth the high price. I still have to use other software for all of those services because i've found better vendors that do most of what i need and they aren't as expensive as the Paylocity add-on. It's too bad, because I'd really like to use one system for everything. Upper management is not accessible which is disappointing.

There is no way to add volunteers and independent contractors into the HRISI system for free - this is usually available from HRIS systems.

Vorteile

Paylocity is user friendly and provides more than enough guidance in processing payroll and keeping employee information organized. In addition, all of the HR auditing and tracking is helpful so as to not have to track separately. The PEAK resources and on demand training courses are also very helpful when needing a quick "How-To". There is no doubt that we do not use Paylocity to is fullest extend, but the ability is there when needed.

Nachteile

It is hard to give negative feedback about a product that does more than one can fully comprehend. The report writer can be tricky if you are not familiar with how to use it. When doing an Employee Search, I do not like how the information displays by sliding from right to left. I would prefer it display as it does when you go into the Employee HR File. I really like the new HR Actions module, however setting up the approval process has run into complications with roles which has limited my ability to really use it properly. Finally, it would seem there has been a good deal of change at Paylocity because I have been reassigned an Account Manager 3 times in the past 6 months. Thankfully, I have not needed to have a close relationship with my Account Manager as I did at my previous employer but would be nice to have someone familiar with me and my company.

Vorteile

There are a lot of options that you can decide to use with Paylocity and like other reviewers, we were really impressed with the report options and capabilities when we were interviewing payroll companies.

Nachteile

We were definitely sold on a lot of options that we are necessary for us to run a smooth, effective and correct payroll but many of those have turned out not to be true. I'll describe out top three persistent, unresolved issues.

For starters, we have employees the work overnight shifts and the way Paylocity time sheets are set up is that if you work an overnight, all of your hours fall on the day you clocked in. This is a huge issue at the end of the week when employees would get paid for overtime in that week if we didn't manually adjust their time sheets to split the shift at midnight. I'll state that again... we have to manually edit every time sheet to correctly prevent incorrect payment of overtime. It's extremely time consuming and often leads to more errors and Paylocity has failed to mitigate this issue at every chance.

Secondly, some of our employees receive a shift differential if they work certain hours. Paylocity reportedly has a set up for this that "works at other companies" but in our experience, it is a serious disaster. Their code/rule/setup does not catch the correct hours for adding the differentials and does one of six things:
1. It does not add the differential at all
2. It adds the differential to some, but not all, of the correct hours
3. It adds the differential to hours that it does not apply to
4. It adds a double differential and on rare occasion a 1.5 differential
5. It adds random dollar amounts at the differential rate with no corresponding hours
6. It occasionally pays all of the hours correctly for one or two employees per payroll

To sum this up, we have to review ever employee and manually adjust these calculations. I'll state that again... we have to manually edit every time sheet to correctly pay our employees. It's extremely time consuming and often leads to more errors. Paylocity has also failed to mitigate this issue at every chance.

Lastly, we have been with Paylocity for almost exactly 2 years and are now working with our sixth company rep who can guarantees, like all the others, that they will solve this issue. There has been one attempt at resolving the issues that

Vorteile

I like that I can always call and get help if I ever forget how to access a feature or perform a task. I've also been impressed with Paylocity's ability to stay on top of the legislative changes over the past year (mainly due to COVID-19).

Nachteile

We've recently seen a demonstration of a competitor that would help my co-worker in HR. The competitor's software can track when licensing, etc. is going to expire and automatically send email or text reminders to the employee and follows up to make sure they complete the task. They also have a way for employees to acknowledge receipt of documents specific to them. Paylocity's system (as of the last time I checked) only allows you to make the documents available to all staff whether or not it applies to them.

Vorteile

Once you get Paylocity set up, the interface to input employee information and employee time is pretty easy to use, and we have never had issue with any software “glitches”. Whenever there has been any error, it was because of garbage in, garbage out. Paylocity automates all the payroll processing, so as long as the correct data is input each week, the whole weekly payroll process is painless and mostly effortless. The software's reporting features are good, and offer plenty of standardized reports that fit our needs, so we're able to easily handle the payroll accounting with our small office staff.

Nachteile

Paylocity's support is OK, but could be better. We have an account manager that handles our account, and you have to call or email your account manager. If I need an explanation, or support with an issue, leave a message and have to wait for her to get back to me. Often it takes a lot of back and forth to get the issue resolved, usually days, not hours.

Vorteile

It was easy to roll over into paylocity from our old system and we like that we are able to still cut payroll checks in-house. The time management and benefit feature is nice and the portal is very user-friendly.

Nachteile

This was the most expensive solution we looked at. While we decided it was probably the best for our uses, the jury is still out on whether it is worth the money or not. We have found that our old system produced better reports that were specific to our industry (restaurant) and that Paylocity does not have the same reports set up.