Homebase Erfahrungen

Vorteile

I thoroughly enjoy the Homebase platform and its ease of use. Everything is color coordinated, which is my favorite part. I use this to schedule my employees for all my locations. My employees enjoy it too because they can request time off, trade shifts, and see when they are scheduled on their phone. I also love the stats where I can keep track of sales and labor - and it links up all my locations which is a plus!

Nachteile

There honestly isn't anything I dislike about the software. I use it mainly for scheduling, but it does so much more than that. I would maybe like to customize admin roles a little more for better security, but that isn't entirely necessary.

Vorteile

I really like the geo clock and functioning with employees using their mobile phones instead of store equipment

Nachteile

Cost and reporting could be more detailed to be more HR equipped

In Betracht gezogene Alternativen

Square Point of Sale

Warum Homebase gewählt wurde

Easier to make schedule

Gründe für den Wechsel zu Homebase

Easier to use

Vorteile

When I was utilizing this software at the brewery I was able to clock in and out with ease, always got email and push notifications for upcoming shifts or shifts up for grabs and never missed a thing!

Nachteile

No complaints here, I used it as an employee and did not have a chance to use a lot of the features it has

Vorteile

Very easy to use. The user interface is very simple and easy to navigate.

Nachteile

I feel like this is a beta software that should not have been rolled out yet. We have been using it for a week and have had issues every day since we started using it. Basic things that you think should just work doesn't work.
Example: All my employees have a 1 hour, unpaid lunch everyday. They clock in and clock out on this required one hour lunch but Homebase is still counting it in their total hours. So know I ma getting alerts that they all have overtime but they actually don't because Homebase is not calculating hours correctly.
So there have been several little things (Bugs) that I have found every day since using Homebase. I contact customer support and they tell me that they will pass it on to their product team.
This may sound harsh but the product team really should have tested this software more before rolling it out. Makes me question all the reviews I am seeing on here. All the bugs have been on basic functions.

Vorteile

I like being able to use the mobile app for finding our team schedule and receiving updates on schedule changes. It is also easy to communicate with other team members on the app.

Nachteile

Homebase works well for our small, 20 person team. I would question if it was scalable for if our team exponentially increased.

Vorteile

Homebase is simple to use. Easy to chat with coworkers, great for keeping track of time worked and scheduling.

Nachteile

I forget to punch out a lot and the clock staying running for days!

Vorteile

I love that staff can ask for someone to cover their shift. That notifies me that someone has not clocked in or is running late. I love that I can track tips. The team loves it as well.

Nachteile

The ability to list dates that are needed to be filled and let staff select those dates.Right now we manually send out dates that need to be filled and then we plug people in and create the schedule.. Would love that this could be more automated.

Vorteile

Communication skills are great I love this company.

Nachteile

It’s okay to me . And I enjoy communicating to others about my opinions.

Vorteile

Easy to use, easy to edit and helpful for payroll.

Nachteile

Sometimes it is hard for me to remember how to publish schedules. But that is a user error.

Vorteile

Homebase was much needed at the time we were restructuring our company. The app came in handy for our sports management side of the company to help maintain payroll.

Nachteile

Some employees found it to be difficult to use

Vorteile

Asking for time off is simple for my employees, the message option is convenient.

Nachteile

Homebase since the beginning is constantly lagging. Whether it be to load pages, send or receive messages, especially sending images. Whether I am using the url on a desktop, or the app on my iPad or iPhone, it is extremely slow. I get message notifications long before the messages actually show up. It is like this for all my employee's that use the app.

The iPad version is difficult to use, it is as big as the size of a small phone screen, I don't understand why the app can't take up the entire screen of the iPad, like every other app I use on my iPad.

I don't know if this is an option, but for my restaurant in particular, as I'm sure is the case with many establishments that use your app, we have several different departments. I'd for one like to be able to only see my FOH employee's on the schedule, and have a separate for BOH.

It would also be convenient to not just limit the amount of employee's that can request off for a specific day, but to be able to limit by department. For example, to be able to say, 3 servers, 2 bussers, and 1 hostess is the limit for any particular day, rather than only being able to say 3 employee's in general is the max. I hope I explained that in a way it makes sense.

Additionally, working in a restaurant that is open nights and weekends, your support hours are not reasonable at all. There has been numerous times we've needed support and you have been closed, so we are just hopeless.

In Betracht gezogene Alternativen

HotSchedules

Gründe für den Wechsel zu Homebase

It synchs with our Point of Sale System and pricing.

Vorteile

I've used this for so long now it is hard to imagine what I'd do without it. We began using it as a simple time clock, and it has slowly become our go to for hiring, time tracking, time off, and employee messaging. If you have a mostly hourly workforce it is super simple to setup, and as your business grows it has helpful and intuitive tools to make your life easier. Their support in my experience can be a bit disorganized, but they always get the job done and are easy to work with.

Nachteile

Not as helpful for salaried employees as it is for hourly employees in my experience. The lower tiers lack some of the onboarding functionality and digital form filing I'd like it to have, but I think this may have been added recently.

In Betracht gezogene Alternativen

BambooHR

Gründe für den Wechsel zu Homebase

Homebase wins handily over BambooHR when it comes to hourly employees, and the value and ease of use it brings to busy workplaces.

Vorteile

Being able to create a base schedule of open shifts as a template is nice. You apply the template to the week, and then you can drag and drop the shifts onto employees. You must use a computer for this to work. The auto-scheduling feature can give you a good starting point but has flaws that make it impossible to publish a schedule using only auto-scheduling.

Nachteile

I would like more categories than owner, manager, employee. With more options of who can see what information. Auto schedule feature needs improvement to not schedule people on doubles and multiple locations at the same time. They've made a number of improvements over the years, but I sometimes think they are trying to add too many new features when they need to perfect the features already available first.

Vorteile

Everything. For starters, it's very user friendly. I also love the scheduling, time sheet integration, PTO, chat/messaging, integration w/ Clover is HUGE. Having the COVID checklist when clocking in is also a great addition.

Nachteile

Homebase has some small glitches or bugs here and there but we look past that. For instance, although it's been a month or two now that I've heard an employee speak about this, Homebase does not always give you a notification when you receive a chat message.

Vorteile

It is nice to choose the apps that will work for your type of business. We are a sports bar, and it was perfect for us. It feels so good to not have a bunch of added items you dont use on your POS!!!

Nachteile

It seems to slow up at times, but it resolves quickly.
I don't like that we purchased a tablet and that will be outdated so it no longer is supported or provided updates. The tablet is convenient, easy to use and we use it for training new staff!

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu Homebase

it was cost effective for what we wanted to do.

Vorteile

I like that I am able to link all of my locations within one application. I can easily schedule someone for multiple sites and assign specific duties, send messages, approve or decline time-off, etc.

Nachteile

I do not like that I can't edit someone's information when they take ownership of their account. I have some that forget passwords and not update their personal information like phone numbers and email addresses.

Vorteile

Homebase is a must-have for me. I do the schedule, communicate with team members and prospective hires and it integrates with square for spot number analysis.

Nachteile

Team members have given me feedback that it's has been occasionally glitchy to sign in and rarely to clock in. Thankfully there is the web time clock option as an alternative when that happens. I am not sure if this has been resolved, b/c no one has complained of this in the last month at the time of this writing.

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu Homebase

Homebase had all of the features I needed in one software and it's easy to implement. Also they are consistently adding new features.

Vorteile

I love that the employees can request time off or switch/trade shifts from their phone and I can instantly deny or approve the request. I love the ease of pulling the time sheets, and reading the time sheets. I love the access to be able to edit employees time on a daily or weekly basis. Employees can be horrible for clocking in early unauthorized, not clocking out to walk down the street to the store, etc. This app makes it simple to edit this carelessness from employees without even having to sit them down and talk to them about clocking in and out. Its kind of like, Okay, you want to take 20 mins to walk down to dollar general and you have already taken your lunch previous, oh and you didn't clock out. Well let me fix that mistake for you. The system tracks tardies, which is awesome, bc after 90 days, anyone who has been tardy more than 20% of their shifts, only gets offered a part time position within the company. This system gives us accurate data to show the employees at their 90 day evaluation, and the data can't be disputed bc it is tracked based on their clock in and clock out times.

Nachteile

I don't like the fact that there is not room for multiple clock outs under the edit mode. If we do not clock out for an extra break, there is no where to add it. I always have to add the time employees are gone to their lunch break. It give a false interpretation and false data when we pull data from this system for evaluations. I really wish you would update this to add columns for extra breaks, and reasons for the breaks. Also, I wish you would add a column to give explanation for employees that clock in late, miss a scheduled day, or clock out early. This system does not even track early clock outs, just late clock ins. We often find that employees will leave early to take care of things, and sometimes it can become repetitous. I would like to be able to track the data.

Vorteile

The software is very easy to use, very easy to customize. I always have our schedule in my hand because it's on my phone. I'm able to most everything on my phone that I can do on my laptop. New staff have no difficulty navigating through the functions. Has made my life so much better

Nachteile

In the beginning there were some little kinks that I had to figure out, like some functions I can't see on the monthly view that I can see on the weekly view, but any questions I had were found on the help tab or my chatting with Homebase staff.

Vorteile

I like that my team all have access to the schedule as soon as it comes out. The ability for them to request days off on the app is amazing because I do not have to remember all the days, it comes up while I'm making the schedule. The ability for my team to clock in and out on their phones makes it easy and efficient and the ability to track where they did so is very reassuring. Everyone on the team is also able to message on it which means everyone can be in contact even without everyone sharing their phone numbers. The ability for the team to see who they are working with and in what positions is a great bonus too.

Nachteile

I would love to be able to put on the schedule that we are closed on certain days (for holidays or other reasons) just as a reminder for the team. I would also like an option to remove employees without having to terminate them. In cases with students going back to college but working on breaks or families taking maternity leave, they don't need to notifications from Homebase, but they are still planning on continuing to work later on.

Vorteile

Homebase is easy to use, quick, and effective. There is practically no learning curve for new employees. Scheduling is a breeze, as is running reports for payroll. It gives me quick reporting to see my business performance, even when I'm not there I can see how the shops are performing. Clock-in features work great. Customer service and troubleshooting (not that you'll even need it) are seriously amazing. This team treats you like your problem is their main priority.

Nachteile

I wish the date selection feature still said the day of the week like it used to. It says July 10 2019, but it used to say Wednesday July 10 2019. I mean... that's all I can think of that I would change... and that's kind of a non-issue.

Vorteile

I was looking for something that was easy and convenient to use and most of our employees are contractors and we do not need to track their hours and we do have one employee that we have to pay hourly and this just seemed like the best way to go. It was free to use for what we needed. What could be better than that. Homebase is wonderful and is just what we were looking for. We are a small business and when we grow we of course will use the service more. But it saves me time doing payroll and it is ADP friendly which is another plus .

Nachteile

It was a little confusing at first but after using the features and playing with it a bit I found it to be quite logical so I was able to figure things out with just a little playing around. As i played I thought it to be a wonderful program and I could see what a time saver it could be especially if you have more employees than we do.

Vorteile

The software does what its' meant to do, keep track of clocking in and out. This helps to supplement the payroll process greatly and is easy to access and use by out employees.

Nachteile

The scheduling function could be better. Our industry a little different, usually the work is project based. It would be nice to be able to schedule multiple people to one project with just a start time. We usually don't know when exactly a show will end, or when everyone will make it back so adding some flexibility would be very helpful. Even just having the ability to schedule multiple employees at the same time instead of having to click each one would be great.

In Betracht gezogene Alternativen

QuickBooks Time

Gründe für den Wechsel zu Homebase

Cost.

Vorteile

I think it is fairly simple to use and for all questions I have I generally get quick answers from support. The free HR support offered during the pandemic was very generous and we ended up signing up. In past reviews I have stated that I think your pricing should be based on a sliding scale depending on how many employees a business has. For someone like myself, who only has 2 hourly employees I don't need to use HR pro much and may not be able to justify $800+ for annual renewal for minimal assist and usage. I do like the onboarding paperwork feature that was added as well.

Nachteile

I don't like that when publishing a schedule, the default on my version is to update all employees. Unfortunately, we had to furlough employees and if I don't manually change it, it defaults to alert all on our team even though they don't have a schedule or employed by us currently.

Vorteile

The core feature we needed was employee time tracking, but we have started using this for team communication and posting new jobs and tracking applicants.

Nachteile

I wish I could easier audit when the manager edits clock ins and clock outs.

In Betracht gezogene Alternativen

Clover

Gründe für den Wechsel zu Homebase

Better price.