Raklet Erfahrungen

Vorteile

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members.

In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly.

The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal.

There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there.

It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding.

There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful.

I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Nachteile

Feature limitations on artifact submission

Vorteile

Accessibility to developers was key to set up the system to suit our needs

Nachteile

Different time zone means a delay on responses

In Betracht gezogene Alternativen

Warum Raklet gewählt wurde

Gründe für den Wechsel zu Raklet

Vorteile

Easy to install, easy to use, fantastic customer support - responsive and helpful. It has same features as traditional community software/platforms for a fraction of the price.

Nachteile

The overall generic/initial look is not too ‘modern’, and unless you’re a bit tech savvy it’s hard to modify.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Raklet

Vorteile

I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.

Nachteile

* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.

Vorteile

Raklet’s user-friendly interface and comprehensive features make membership management a breeze. I particularly appreciate the ease of creating and managing member profiles, sending out newsletters, and organizing events all from one platform. The customization options for membership levels and payment plans are also impressive, allowing for flexibility to suit our organization’s needs.

Nachteile

While Raklet offers robust features, I found that some advanced customization options could be more intuitive to navigate. Additionally, occasional technical glitches or slow loading times can occur, although they are usually resolved quickly by the support team.

Vorteile

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Nachteile

Nothing in particular. It works like a charm.

Vorteile

It's easy-to-use, has a good support team and is very flexible.

Nachteile

Some very good features are only available for the bigger packages, which are more expensive, so we don't have the chance to try them since we subscribe to the smaller packages.

Vorteile

Raklet has significantly streamlined our membership management process with its comprehensive and user-friendly features. The software’s intuitive interface makes it easy to manage member information, track subscriptions, and handle renewals efficiently. The integrated payment processing system has simplified the collection of dues and donations, ensuring a smooth and hassle-free experience for both our organization and our members. Overall, Raklet has been a game-changer for our organization, enhancing our efficiency, improving member engagement, and providing a robust platform to support our growth.

Nachteile

One of the main issues we’ve encountered is the inability to issue receipts directly from the platform after a member makes a payment. Having the capability to generate and send receipts would be a significant enhancement, ensuring a complete and seamless financial transaction process for our members.

Vorteile

One tool to manage all our club activities.

Nachteile

SMS. It started off easy but we have been unable to send sms messages since the change. We have money in the books but are unable to send messages.

Vorteile

The system is well built, clearly reflects deep experience and understanding of most use cases, can flexibly adapt to unusual needs, and has superb support from the Raklet team.

Nachteile

I haven't yet found anything I don't like.

Vorteile

Very happy with Raklet so far. It's quite robust, yet has a clean and sleek interface. It offers phenomenal value relative to its peers at its current price point. There are some customization options missing that would fall into the "nice to have" category, but, there are also others not included elsewhere (or not done as well) despite paying more. Onboarding support and learning materials are excellent.

Nachteile

Restricting the custom domain feature to only the Premium ($399/mo) level and above feels a little extreme to me. This is not a purely white label solution since the "Powered by Raklet" messaging and logo is still at the bottom of each page (even if you pay for Premium, so far as I can tell), and, even if it were, the app still provides Raklet with exposure since only the $4800/yr Premium plan has the custom-branded app option... but even then, that's at an extra $3600/yr. I would have liked to see the option to trade off on some other bells and whistles to have a custom domain included instead. There's so much here and it all seems outstanding so far; I just think there might be a case to be made for a bit more flexibility in the pricing/bundling structure to allow for a-la-carte add-ons without having to upgrade the whole plan to the next tier. I'm paying for things I don't need but can't justify the monumental jump in price to get the one or two features missing that I really wish I could incorporate.

Vorteile

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Nachteile

At the moment
- I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members.
- Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites.
- The graphic possibilities of Newsletters might be potentiated.
- It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use.
- It might be developped the use of Raklet as Social Network of Members.
- It might be developped the use of SMS for the payment of the fees!

Vorteile

Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

Nachteile

It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

Vorteile

the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Nachteile

Not consistent. The updates seem to "break" processes that had been working fine.

Vorteile

Easy to use and straightforward.
We are people with low vision, a more visible visuality can be used.

Nachteile

Coloring and themes can be chosen.
We are people with low vision, a more visible visuality can be used.

Vorteile

- The possibility of managing the administration, organisation and communication of a big Association of thousands members
- the possibility of solving problems quickly through chat or Skype call
- the possibility of organising crowdfunding
- the kindness of the staff

Nachteile

- some graphic limitation
- as far as I know, it does not preview the possibility of sending Newsletter to people outside the Association, but only to registered Members. But it would be useful, to promote the Association and the events.

Vorteile

Setup your membership plans, collect new ones online and the system will take care of renewals and follow ups for you. You can use their newsletter functionality to send newsletters.

Another great feature is their event management check-in. We can sell tickets online and at the door. We can easily check-in guests and follow up after the event accordingly.

Vorteile

The system is user friendly and customer support is outstanding!

Nachteile

Getting new implementations or having to pay for them as Raklet is still a work in progress.

Vorteile

I like the integration of the membership status (active/not active) with the event booking system. It simplifies greatly the management of our activities since we impose having people to pay when they book.

Nachteile

There is a small caveat about defining fields in the registration process and the lack of "system logic" questions (if you answer like this, you will have another field showing).

Vorteile

We were looking for an "off the shelf" software package that would continue to grow and adapt over time, offering more services and a more professional feel than the old bespoke membership system we had. It has transformed the member experience and Raklet have listened to our needs and tried to accommodate. As a small NGO our resources are limited, so this works very well for us.

Nachteile

The need to customise certain aspects (e.g. country categories) is good, but also takes time and extra money.

Vorteile

Raklet makes it easy to keep track of memberships and renewals. The ability for members to pay with credit cards and the integration with Stripe for CC processing is key. The product has been very flexible and the support team is very professional and responsive.

Nachteile

A minor downside is that it has a small learning curve to get started, but the Raklet team was there to help in getting all of our initial setup completed. Day-to-day administration is easy.

Vorteile

What I like most is all of the features in one system. There's the ability to invoice clients, send newsletters, and post message boards.

Nachteile

I'm responsible for sending newsletters in our organization. I would like to have the ability to add illustrations to the newsletters and send them to my contacts email addresses. I also wish that the mobile app was a bit more intuitive for technology challenged persons. There's also no way (that I have found) to send notifications to our members; our members would have to remember to log into the app to see updates.

Vorteile

Allowed us to consolidate disparate systems under a single banner with a great price point for non-profits

Nachteile

APIs (Zapier specifically) are under a more expensive price point
Support is out of Europe and we're a US-based org so support is usually the next day

Vorteile

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Nachteile

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.