OnSIP Erfahrungen

Vorteile

I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.

Nachteile

It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Vorteile

The customer service is phenomenal. They are always available and it
does not matter who answers the phone, they always make sure that
our problem is resolved at the end of the phone call. Most of the time
I am able to go in on our account and fix it ourselves, I am more
comfortable calling and having them help me and they never make
me feel bad. Awesome customer service.

Nachteile

The admin website is a little intimidating, I don't always know how
to navigate through it.

Vorteile

Easy to transfer calls, music is playing when a customer is on hold

Nachteile

It keeps rigging after I transfer a call

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Vorteile

Excellent customer service. When I first signed up for them, it was my first foray into the world of VoIP. The customer service team is extremely knowledgeable and patient.

Nachteile

I do wish they would invoice on a monthly basis versus pay per use/min. It’s not a dealbreaker by any means but it does require a linked credit card to automatically keep your service.

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Warum OnSIP gewählt wurde

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Vorteile

We needed a VOIP system for reliability and OnSIP offered great products and services without contracts or added fees etc. Having an onboarding engineer help with setup was amazing.

Nachteile

Setup and changing menus, messages are a bit techy. Our frontend staff cannot do it themselves.

Vorteile

Cost-effective solution for a smaller business/school setting.

Nachteile

We have had no complaints about the system.

Vorteile

The phone system has worked well for us. Voicemail messages delivered via email are brilliant! The app is great for when you are out of the office.

Nachteile

I cannot think of any downsides. Costs are comparable to landlines.

Vorteile

The customer support is incredible, very patient and knowledgeable

Nachteile

I do wish the softphone was capable of receiving and identifying calls to different numbers

Vorteile

It is so easy to use. The web interface is great and the mobile application is even better. I can receive and make phone calls from anywhere and still be at work. Customer service is also top notch, any time I had an issue, it was resolved on the same call and very quickly. I love everything about OnSIP!

Nachteile

I cannot think of any cons at this time.

Vorteile

I like the convenience and ease of use on a desktop machine or mobile device. Especially convenient is the ability to transfer calls.

Nachteile

Customer service is sometimes a bit counter-intuitive.

Vorteile

OnSIP was easy to initialize and setup, the customer support was great at walking me through things, and I havn't had to bother them since, it's all my running smoothly.

Nachteile

The pricing model can be over complicated to communicate to board/director with minutes + plan usage.

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Warum OnSIP gewählt wurde

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Vorteile

OnSIP has the best customer service hands down. No matter what your issue is, from initial set up to random questions years later, they are always super helpful and find the answer for you. The voip service is great. Adding new users, features, equipment, etc is super easy! The best part is that they can do so much. From simple phone and voicemail to complicated PBX auto attendant phone trees.

Nachteile

Very few cons. The mobil app isn't the best. Sometimes it doesn't work and there's not a ton of features with the app. The only other con I can think of is it would be nice if there was a text option with the service.

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Vorteile

The customer service is AMAZING. Very competent and friendly, no long holds or being tossed from one rep to another, and every time I've had an issue the reps were quick to help, walk me through so I knew how to do it myself, and address any concerns. It is a pretty manageable app, well-priced, and the customer service really is top-notch.

Nachteile

Sometimes the app can be a bit buggy on the desktop and require a few restarts. Occasionally it doesn't save all the lists of outgoing or incoming calls, and the mobile app could use a bit of help with call transferring. There is also one part of a call transfer that doesn't have hold music and isn't able to have hold music, but I can't remember where that was.

Vorteile

I have used OnSIP now for several years. In that time I have had very few issues that weren't my fault. In those times, the customer support team is right on it with their help, even those times it was my fault, they still helped very quickly. As well, the service is very easy to use, the quality of the interface is spectacular and implementation process was simple. I can't say enough about OnSIP and how great of a company they are. The best part is our clients get a great product at half the cost of some of their competitors.

Nachteile

Ring tone assignment isn't available, which is a very small issue but it did effect us in a small way. Other than that I can't think of anything.

Vorteile

The customer support is terrific. The ease of administrating the system via the web is straightforward and comprehensive.

Nachteile

When we've used the mobile app, it is a little clunky; frankly, you can get the same functionality, IMHO with a rollover to your mobile phone.

Vorteile

We originally stood up a enterprise grade PBX for our Architecture Firm of 4 people for pennies compared to the cost of a traditional PBX system. Today we have a dozen members in multiple offices and that expansion was always just a few clicks to facilitate each time.

Nachteile

Onsip has always stayed well ahead of our wants and needs so there is little to feel that is lacking.

Vorteile

Ease of use when configuring our office

Nachteile

Understanding all the many options and then implementing for our individual use.

Vorteile

Tremendous value for a school. And the customer support has been top notch.

Nachteile

More voicemail options could be better.

In Betracht gezogene Alternativen

Warum OnSIP gewählt wurde

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Vorteile

OnSIP's web portal and mobile apps are known for being user-friendly for both administrators and regular users. If you found the system easy to navigate and manage, this is a noteworthy advantage.

Nachteile

While OnSIP offers a wide range of features, finding contacts for call transfers could be smoother. Ideally, a more intuitive search function within the existing contact list would expedite the transfer process.

Vorteile

CS support would be biggest reason for choosing onsip. CS staff is alwasy polite and patient in describing or instructing system operation

Nachteile

accessibility and knowledge-base of the system. I was not on the installation project of this system and dont know if I would have chosen this system as a library phone system

Vorteile

We have been very happy with Onsip as a VOIP vendor. Their service works well for our 2 store business with 2 commercial kitchen. As a wine club, we have thousands of members and Onsip works very well for inbound and outbound over the past 3 years. We have a home office, and with Onsip, we can easily be at home, answer store phones when they are closed, transfer calls between locations, call any part of our business for free. Onsip became essential part of our small biz on day one. On our plan, adding extensions is super easy and free - our 2 retail spaces has general purpose shared phones. We still intend to add several more extensions at basically, no cost. Our monthly cost is equal to what we paid Attempting to Telephone (AT&T) for just one location. So our savings are at least 30% and the functionality is much better.

Nachteile

There are a few features that we need - telemarketing blocking or global blocking; international calling allowed but to only specific countries. Some requested new features cost a bit more than we want to pay - busy light indicator shouldn't be as expensive. Or new features could be bundled with things like telemarketing block and then totally worth it.

Vorteile

The support was hands down some of the best I have dealt with, from the moment of contact to the day I unplugged our old PBX server.

Nachteile

Their web application was a poor reflection of the quality of their physical offering but that has since been addressed and is now something I no longer believe is an issue.

Vorteile

We have a lot of seats but not a ton of minutes usage. Traditional per-seat pricing would be cost prohibitive, but onsip's model is great and gives all of our employees options for communication.

Nachteile

I wish the soft phone had different admin dashboard reporting when the person was "online" vs "offline".The phone app for our receptionist position only had a global DND option. Wish it had a DND the mobile app but still function through the traditional physical phone.

Vorteile

User friendly, i liked that i could answer calls directly to my cell phone from my office. Onsip has a lot of features, that were important to me.

Nachteile

None that i can think of. I do not recall ever having a problem with Onsip.

Vorteile

Dependable service - phones never go down. Also I have found Tech support is quite good. Some Tech suppt people such as Rochel have been superb!

Nachteile

The cost is very high. I only have two VOIP telephones. Yet the minimum monthly fee with the minutes of telephone use that I pay for I spend over $100 per month! Comparable service for two VOIP lines is about $50 per month total.