Domo Erfahrungen

Vorteile

We were originally looking for dashboard software. Something like Geckoboard, but we wanted something more advanced. We were using multiple tools, and wanted to collect data from them.

We then found Domo. Within days we had integrated our CRM database, Website Analytics, Invoicing database, and Order Processing database. This let us take a look at EVERYTHING. And I mean everything. Things like:

What's the average time between receiving a lead and the rep calling them the first time?
What's the average time between a customer ordering, and reordering?
How many calls have my reps made today? (Updated every 15 minutes!)
What landing pages on my website are receiving the most looks?
How are my google analytic campaigns translating into converted customers?

Nachteile

It's pricey, but worth it. The biggest thing was the last update they had screwed up some of my reports, and we're still trying to figure out what happened.

Vorteile

Domo enables as to give a live 360 degree view on our business and makes data accessible and visible to everyone in the company. It’s not just about visualization of KPIs and other data. You can take the data and turn it into actionable steps. Furthermore, the existing integrations that are available makes it easy to have all our data available in Domo and combine them.
You can still see the start-up mentality and the new features and the speed that they deliver new features and product improvements is amazing.
For us Domo is so much more than just about data - we have it part of our product development process and have a lot of operational processes built on data transformations that we built in Domo.

Nachteile

DOMO is very costly compared to other BI tools, especially when you want to have separate user accounts for each user and do not share accounts among users. Other than that Domo worked already most of the cons that I had in the beginning.

In Betracht gezogene Alternativen

Warum Domo gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Domo

Vorteile

I like it because it is really advanced when it comes to Business Intelligence and visual insights. It helps me in quick and impactful decision-making through the metrics I can build on a dashboard and integrate with ERP & SaaS products for my company.

Nachteile

The data refresh is still i believe not fully there yet. on the daily refreshes, sometimes it forgets to refresh data and then I'd have to wait for a day again to have it update live data. Even though, it is a rare instance, I'd love if this was fixed permanently.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Domo

Vorteile

It's analytics is pretty easy to understand.

Nachteile

Some features are not too user friendly and can be confusing

Vorteile

Its a combination of everything
Data extraction --> building ETL--> Dashboard Creation

Nachteile

DOMO is a bit expensive, and the higher management must consider that when compared with other BI tools.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

I like that it's an off-premise solution so we don't have to build and support a data warehouse.

Nachteile

Customer support isn't very good. The helpdesk is virtually useless and they are always trying to push their premium support option for $5K/year when we complain.It's important to get a good Customer Success Manager. We have a really good one now, our 4th, and they are very helpful in getting support issues reviewed and looked at.

In Betracht gezogene Alternativen

Warum Domo gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Domo

Vorteile

DOMO is a phenomenal software for data querying. It is super clean and easy to navigate.

Nachteile

Requires someone with SQL knowledge to manage but is very powerful.

Vorteile

It's easy to customize and drive this program. Our consumers may access data from their mobile gadgets or any location with internet access. Tables and graphs are intuitively laid out for users. The drag-and-drop component makes it simple to assemble visualizations.

Nachteile

The execution and customer service have been a disaster. We used two separate advisors for the deployment but never used the solutions they suggested.

Vorteile

It was easy to use to import data and build data connectors. One person could manage the entire data structure and system fairly easily.

Nachteile

There are limitations to software when its easy to use. Domo is not an exception.

Vorteile

Fairly easy to use. Able to handle a lot of data and data sources. Updates much quicker than Tableau.

Nachteile

Not as easy to drill down through the data like Power BI. The visualizations are not as good as other software products either.

Vorteile

Before being introduced to DOMO, most of our data analysis had to be carried out in Microsoft Excel, which isn't ideal when dealing with large and ever-changing datasets. We were using multiple systems and it was often difficult to get a good overall picture for reports. DOMO allows us to connect to all of our various systems, including our CRM, our email marketing software, website analytics and the various demand gen channels we use for advertising campaigns, allowing us to report and analyse the performance of our marketing activity end-to-end, from the first contact with the customer to the end result of the sales process. We have also been able to utilise DOMO to help us with reporting in other areas, such as customer survey results and monitoring the usage of our CRM, and create useful data visualisations that can be shared with the business users.The software is user-friendly and it's easy to start using straight away, although the more complicated functionality can of course take some getting used to, but overall, it has a nice UI and is pleasant to work with.

Nachteile

We do sometimes have difficulty with our CRM datasets due to problems with the data connector, and we recently discovered that our existing datasets will need to be recreated using a different version of the connector now, which isn't ideal. Sometimes the error messages aren't very helpful when a dataset update fails, and you then need to seek help from support to identify what is actually going on, which can cause delays in getting the problem resolved.

Vorteile

With Domo,it is simple to create stunning data visualizations in real-time.It is simple to prepare and explore data with Domo.It is possible to analyze complex data with Domo.Again,it is simple to create customizable data reports and dashboards with Domo.

Nachteile

Until now I'm yet to encounter any drawbacks with Domo.

Vorteile

It has good number of connectors to all the enterprise applications.Very powerful ETL tool to migrate data from spreadsheets.

Nachteile

I feel we have less dashboard/card customizations compared to Tableau and also the user interface of dashboard builder is not that good for basic users.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Domo

Vorteile

It's incredibly powerful and allows any one (regardless of coding or data science background) the ability to create dynamic reports and complex data automations. The best part of Domo though is the customer support. When you call support you get a human right away and they are always ready to help regardless of how complicated your problem is or how much time it will take to solve. You never feel helpless with Domo, only empowered

Nachteile

It costs a fortune and they have no entry level packages. they also have a habit of releasing awesome features that aren't included in the main package and that cost puts the platform well out of reach for most companies.

Vorteile

Beautiful interface and easy to use without any programming or SQL experience. Many important functions (variance calculation) that were missing have been added in the past months.
ETL function makes it easy to combine various datasets from many different sources and many out-of-the-box connectors are already installed and ready to import data (google analytics, shopify, Instagram, Twitter, google sheets etc.).
Reports can be exported into a customized powerpoint presentation with a button click and distributed to the company.
The buzz messenger function allows our company to communicate quickly if there are issues with reports or if we see interesting trends and have questions.
Great app that allows to view charts anywhere.

Nachteile

Customizable access rights would be beneficial. Currently there are 5 different access rights options.
More flexibility in structuring the page (chart size options) and more color options in reports.
The table format is very basic and needs improvement such as variance calculations and more layout options.
Automatically scheduled reports and alerts can currently only be sent to Domo users with a license.

Vorteile

Domo is an excellent tool for creating high quality dashboards. the documentation is excellent

Nachteile

There is no free version and the subscription is very expensive

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

As a person who mostly works with ETL and Data visualization I can say that cards and dashboards approach allows developer/analyst to visualize and analyze data, but business users will find it complicated.
Working with various data sources, scheduling pipeline updates and reports, setting up alerts, and managing data lineage is easy.

Nachteile

Writing and debugging SQL code in ETL pipelines is complicated and long process.
Cards are not very responsive to resizing.
DOMO has similar to Tableau LOD calculations, but they are not as flexible as DAX.

Vorteile

DOMO plays as an integrated platform that combines data from various data sources so that data scientists and data analyst could easily do the further investigations. The graphical programming tool (ETL) is another advantage for code-less development. The visualizations and dashboards are great for our business intelligence activities.

Nachteile

It's hard to set up the PDP policies even with the dynamic PDP policy since all the attributes need manual inputs. The help function is not that friendly.

Vorteile

I like the speed I can create new cards to better understand the data behind user complaints or potential areas to improve our system and customer experience. I also appreciate that it was easy to learn the software on the job with a limited background in data.

Nachteile

I sometime wish I could create my own card template, and have had to export data to excel to create specific visualizations. Additionally, combining data sources can be clunky.

Vorteile

It's generally pretty easy to get data into Domo and the ETL options make it pretty easy to do any necessary data cleaning and transformation. The platform is user friendly and building visuals are straightforward, although they can be limited at times.

Nachteile

Domo's support team definitely needs improvement - their response time is lacking and frequently ask for information that has already been provided in the initial ticket submission. It's also easy for the platform to become very disorganized - Domo could definitely benefit from implementing some data catalog functionality.

Vorteile

Domo is user-friendly, it is easy to consume the reports and dashboards by the end user, at the same time allowing for deeper analysis by drilling down into different views till the raw data. It is also easy to develop ETL pipelines in Domo using the advanced SQL capabilities or the magic ETL tool. Easy to build interactive dashboards with dynamic filtering.

Nachteile

Some of the chart types could be improved like gauge charts where I would like to show the color based status (red/yellow/green) if that particular column is not used to build the chart.

Vorteile

Can connect to just about anything.
Collaboration is easy.
Easy enough on mobile that our executive team can use it.

Nachteile

Had to get a lot of people involved on our side at the beginning to hook up to all of our accounts. Maybe that's inevitable.
Alerting is pretty basic, would like to see more there.

Vorteile

The platform that my company (HData) develops includes business intelligence capabilities. Domo proved to have the right balance between the functionality we were looking for and ease of development that ultimately translated into time-to-market.

Nachteile

It's difficult to customize tooltips from the base toolset, you can get around that with some custom tools but we don't have the bandwidth for that. Beast Modes are not as straightforward.

In Betracht gezogene Alternativen

Warum Domo gewählt wurde

Vorteile

Domo is very user friendly, it is incredibly simple to create visualizations, join data, and create dashboards.

Nachteile

I wish there were more connectors available and that some connectors were more robust in the data they are able to pull in. For example, I would love a loop returns connector and I wish the Shopify connector was able to pull in custom reports. I also wish you could do more with beast modes as far as functions and scripting.

Vorteile

visualizations, ddx.

Nachteile

Limitations with connectors and datasets, lacking an easy out of the box options to create incremental data loads into domo. the datasets loading can be super slow and take many hours, with no solution given by the tool or by the support agents. lots of bugs with loading data, processes suddenly stop working for no reason. too often domo can load very slow so its impossible to use. support is very bad most of the time.