7shifts Erfahrungen

Vorteile

You can work from the website or from the app which is convenient if you're bouncing between locations. On the website, I can preset shift times for faster scheduling. You can set multiple roles which is beneficial for staff that do multiple things. You can assign an hourly to each role as well, so you can see an approximation of your labor for the week.

Nachteile

Unfortunately, the preset shift times do not translate over to the app so you do have to manually do it which takes a little more time. Although I have my preference set to get push notifications for almost all the app features, they don't always come through.

In Betracht gezogene Alternativen

HotSchedules

Gründe für den Wechsel zu 7shifts

7shifts was less expensive and much easier to use plus it integrated with our point of sale system.

Vorteile

We're interested in this app for the optimal labor scheduling feature. Unfortunately, we haven't yet used it long enough for this feature to work for us. Being able to manually add projected sales to the schedule to see the estimated labor % as you prepare the schedule is helpful. The reports seem easy to read. The helpdesk has been responsive so far.

Nachteile

The cost of the second highest tier plan is the same as the highest tier plan on our previous software. I don't know if this is a good value yet since we haven't been using it long enough to access all the features we need. I'm hoping the longer we use it, the better it will get. So far, myself and my team are still struggling to understand and find everything we need.

In Betracht gezogene Alternativen

Deputy

Warum 7shifts gewählt wurde

We want to access the optimal labor feature in 7shifts. 7shifts seems more geared towards QSR than Homebase.

Zuvor genutzte Software

Homebase

Gründe für den Wechsel zu 7shifts

Deputy charges per employee.

Vorteile

I liked the messaging platform it had for teams. I enjoyed the ease of seeing team member roles. I liked the ease of seeing the daily line up of teams in different departments. I enjoyed being able to flag attendance within the app and reports generated from that.

Nachteile

I did not like third party app integrations that users would be automatically opted into. Forecasting was a bit clunky also unfortunately.

In Betracht gezogene Alternativen

HotSchedules

Gründe für den Wechsel zu 7shifts

We didnt. We went with HotSchedules.

Vorteile

Easy to use, thanks to drag-and-drop functionality. User-friendly experience.Customer service is attentive and quick to respond to complaints.

Nachteile

No major problems with this application in the year I've been using it.

In Betracht gezogene Alternativen

QuickBooks Desktop Enterprise

Vorteile

EVERYTHING! I like the fact that I can communicate through the application, rather than add or share personal contact info. Other features I use daily are: Scheduling, Labor costs, Tip Pooling, Incident reporting, Task Management and even the weather feature is handy.

Nachteile

The only problem I am having is with data merge into payroll software. It's a formatting issue which I am confident can be solved. The data transfers, but not to the correct columns in my payroll - I know it will be fixed soon - because my tech support team is working on it with me!

In Betracht gezogene Alternativen

Sling

Gründe für den Wechsel zu 7shifts

It interfaces best with our POS - which is TOAST.

Vorteile

team responsiveness if there is ever a question or problem, upgrades, ease of use, GUI

Nachteile

Some of the features are a little hidden

Vorteile

Quick and easy to create, copy, and adjust schedules.

Nachteile

Nothing really. To nit pick 7shifts.com should have the login screen on the home page rather than just be about signing up.

Vorteile

Ease of use, customer service, speed, responsiveness, price, does exactly what we were looking for.

Nachteile

Can't think of a con...just a great program

In Betracht gezogene Alternativen

Deputy, When I Work und HotSchedules

Gründe für den Wechsel zu 7shifts

It just seemed like the best product for the price...and again the customer service was great too.

Vorteile

I love everything 7shifts has to offer. Especially the ability to add tips into the system. The system we used prior to 7shifts didn't allow tip ands isn't connect to our payroll server. This has been a great help!

Nachteile

I do wish I could see an entire month of shifts instead of just a week at a time. We are a smaller organization so we have less employees than most.

Vorteile

Easy to use, if I have questions the response is quick

Nachteile

I don’t feel like there’s anything I dislike at the moment

Vorteile

Very easy to use. Lots of integration options and they are continually adding more. Easy for staff to use!

Nachteile

Not everything you need to do is on the mobile app or sometimes hard to find.

In Betracht gezogene Alternativen

HotSchedules

Gründe für den Wechsel zu 7shifts

7shifts was very easy to use and they got back to me very quickly with any questions. They features they offered also interested us and it looked ( and is) very easy to use.

Vorteile

Very simple integration into the overall day to day operation of the company. Easy to setup new hires and have continued communication as they are on boarded. Simple communication with the entire complex and all staff about changes and important information. Overall a great application that does actually what is says.

Nachteile

I think some of the available options to the staff are a bit too much. Such as everyone's email and phone number and the freedom to use that as they wish can be a bit of a headache.

In Betracht gezogene Alternativen

TimeCamp und Timely

Gründe für den Wechsel zu 7shifts

Price and overall appearance of the application seemed to be top notch.

Vorteile

Incredibly simple to set up and begin using.
Team loves the autonomous features that give them control off requesting shifts and time off.
Management loves how easy it to publish weekly schedules.
My favorite features are the reporting and labor budgeting tools.

Nachteile

I wished I would have deployed it sooner

In Betracht gezogene Alternativen

HotSchedules

Warum 7shifts gewählt wurde

The old software didn't integrate with our new POS system.

Gründe für den Wechsel zu 7shifts

7shifts was the easiest to use and had a more friendly UX,UI

Vorteile

7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices.

Nachteile

7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement.

In Betracht gezogene Alternativen

QuickBooks Time und Homebase

Warum 7shifts gewählt wurde

We are a seasonal tourist destination and it made sense to switch to a provider that didn't require 12 month commitments.

Gründe für den Wechsel zu 7shifts

Low cost fast start.

Vorteile

The way the schedule is laid out on the dashboard is nice and easy to see and understand.

Nachteile

I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads.

Vorteile

It saves time by allowing the employees to add their own availability, request time off, and switch shifts with each other. This software is a huge help and has solved scheduling problems and prevented some mistakes.

Nachteile

It only prints a week at a time, there is no condensed version to get a monthly schedule printed. The month-long format that they do have is horribly unorganized & does not print well. This isn't a big issue, it just uses up more paper and space than our previous scheduling method.
The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created. This makes scheduling new employees very difficult. The work-around is tedious; remove their current roles, schedule them for the time they would train and write their role in the notes of that shift. This is inconvenient because it is difficult to track "unassigned" shifts. It would be great if there was a training option under each role so that when I run the report, I can track how many training shifts an employee has had.

Vorteile

The longer we use 7shifts the better it gets. I use it for scheduling, employee newsletters, our employees use it to chat back and forth with eachother and the owners, shift swapping, time-clocking (with PUNCH) and payroll. It basically replaces the need for an HR position. Because we've used it now for a few years, I can quickly scroll back to last year and see our sales trends over time to predict sales and predict staffing requirement. Sometime I forget when we changed our hours last year, so I can easily check that through 7shifts. Also I can play around with future schedules to analyze when we need to hire a new employee or if it's worth it to add or delete days from our schedule.

Nachteile

Nothing I don't like...but here is an idea for a new feature. I wish I could get an immediate alert (to the owner) if the sales go higher or lower than set parameters for a certain time period. This would tell me that something is wrong (like no sales for 2 hours...uh oh...did we close? is something broken?) or the restaurant needs help (like 3 hours worth of sales in 45 minutes...oh no, we're slammed and need extra hands).

Vorteile

We use 7shifts as the primary tool for communication as well as scheduling. It's easy to set up, add new employees, manage the schedule, shift bids, and time off requests. Employees report that it is one of the most comprehensive and easy to use scheduling apps they've ever used! As the administrator, 7shifts makes scheduling quick and easy which is a huge benefit.

Nachteile

The availability function can be improved. Employees report that it is the only aspect of the app that gives them trouble. Sometimes there is a lag between what the app shows on my phone vs. computer. For instance, shifts that have been edited and published are showing as not published on the app on my phone. Minor issues that cause little to no problems.

Vorteile

I manage a restaurant that uses Toast as our POS system. The integration was easy and I love the real time information shared between both platforms. The scheduling portion of 7shifts is my favorite and the mobile access. Business needs change on a dime in food and beverage and I need all my staff members to be on the same page at all times. The messaging feature is also very crucial, we live on an island and recently Mauna Loa volcano erupted. Some of our team members live on the other side of the island. We wanted to get work out quickly and efficiently to share information and to go over safety protocols and possible plans. 7shifts allowed for us to reach all of our employees in a timely manner.

Nachteile

One thing I would ask 7shifts to consider is allowing for a business to customize "flags" for the schedule. For example, if I call someone off of work I would rather leave their original schedule posted for the record and indicate that I called them off.

Vorteile

I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them.

Nachteile

Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up.

Vorteile

I have enough experience to compare this system to others and I love this one. It’s always easy to read and understand. The colors and how it’s laid out always helps me remember my schedules. It also helps remind me what position I’ll be filling in or what time I may be able to leave work or just what the week is going to look like business-wise.

Nachteile

At times, I don’t get all the notifications that coworkers post in different groups. They’re not typically super important posts but I like to be up-to-date.

Vorteile

It is pretty easy to use. I like that it has staff ph.#'s and you can call or text through app without having to create a contact in personal account. as long as a staff member is in our employ, we have the important info in an easy to find format. It is easy to request time off and switch shifts through the app as well.

Nachteile

If someone wants to trade shifts, we have to scroll through all their shifts to see if they are going to go into overtime. It does give you a general hour count, but it is hardly ever accurate as sometimes staff get sent home early, and of course the app wouldn't know that. For me it would be great if you could tap someones name and it would show all their shifts in one place, and you wouldn't have to check every day to know whether or not to approve a change, like you wouldn't want to approve a 3rd double shift in a row, but without double checking every day, you don't know exactly what shifts a staff member has or will work.

Vorteile

I like that I can use it on my phone or computer!

Nachteile

Sometimes the publishing gets confusing and I can’t find workers when I need them

Vorteile

I love that my employees are able to communicate with each other and work to fill their shifts if they're ill or issues arise. This frees up my limited time. The templates and metrics that the employees and myself are able to fill in re: how much they'd like to work and when are intuitive and allow me to reduce the time cross referencing. The software is incredibly intuitive and easy to use or find the things you're looking for. Finally, the service and support I've received from the team has been outstanding. They believe in their product and want it to work for your needs.

Nachteile

My business does a lot of outside events. While there is a section for events, I'd like for it to highlight the entire staff field for the day so I can more easily cross reference that there are major staffing changes that will need to occur.

Vorteile

It's a really nice layout, it has thought of just about everything you could possibly need to use the software for. I have personally found it very useful for looking up the contact information of my coworkers and keeping track of request off time. For people like servers who constantly drop/add/trade shifts with other people, there is a useful feature to do that as well.

Nachteile

It logged me out when I changed phones, don't think that's necessary to protect information on this kind of app, but was easy to recover password. Overall a very minor con.