CloudTalk Erfahrungen

Vorteile

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Nachteile

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Vorteile

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Nachteile

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

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Vorteile

The waiting time for the phone lines is short. That is the main positive thing

Nachteile

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Vorteile

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Nachteile

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

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Vorteile

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Nachteile

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.

Vorteile

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Nachteile

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Vorteile

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Nachteile

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Vorteile

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Nachteile

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Vorteile

Pretty cheap, easy setup and a good free tier. The other products are really lacking that.

Nachteile

They need an app for phone too that is good.

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Vorteile

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Nachteile

There is no single thing I would dislike about CloudTalk.

Vorteile

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Nachteile

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Vorteile

The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

Nachteile

After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.

Vorteile

Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Nachteile

We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Vorteile

Call monitor helps the most for us training our calls and being able to listen to each other.

Nachteile

Sound quality has been sometimes bad, but more likely its due to the clients connection.

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Vorteile

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Nachteile

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

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Vorteile

It's very easy to use. Also updating is very easy and fast.

Nachteile

Sometimes it would give us an error or say things like call not connected.

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Vorteile

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Nachteile

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Vorteile

We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

Nachteile

They could lower the cost of fixed line calls within the Czech Republic.

Vorteile

It integrates with HelpScout, is relatively affordable, and meets most of what we need.

Nachteile

Purchasing and onboarding are the worst.
Once we purchased a plan, there was no way to upgrade without contacting support! Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that is so common with all other subscription-based business models I've ever dealt with.

Also, due to the company's location and business hours, those in the US will need to wait till morning hours to contact support.

There are other things I'd love to change about it. There is a loud BEEP they insert at the end of the custom greeting that we cannot remove. It's jarring. Also, odd things happen like we uploaded all new sound files and they didn't "take". Turns out they had a database issue, so we had to reupload them. It took 24 hours to resolve this due to the time difference. There's more, but I'll stop there.

Vorteile

Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

Nachteile

Web phone doesn't work in IE, you have to use Chrome, or install desktop app.

Vorteile

- Easy to use
- Easy to integrate with your CRM system
- Very cost efficient
- Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need

Nachteile

Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with.

Vorteile

Easy to plug in Hubsport. Decent support time frame

Nachteile

When a user locks his PC system does not show him as unavailable. He needs to log out from Cloud Talk first and then lock his PC

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Vorteile

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.

Nachteile

Nothing as it has literally everything we were looking for in a vendor.

Vorteile

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Nachteile

None, everything works just fine and we didn't have to solve any bigger problems

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Vorteile

Usability
Design
Functions
Quality
Integration(s)

Nachteile

Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved