Vonage Business Communications Erfahrungen

Vorteile

Vonage hat nichts besonderes, die Plattform ist aber optisch okay.

Nachteile

Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz.

Vorteile

Easy to implement.
Easy to manage.
Works great, no hitches, glitches, misses.
Perfect for a Small or Medium Business.
Great value for the money; translate: very inexpensive.
Make your small business come across as a big business.
Smartphone App works great too.

Nachteile

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Vorteile

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Nachteile

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Vorteile

I didn’t like it. I liked hearing all the promises, by the second our payment was taken service is non-existent.

Nachteile

Customer Services/functionality has been horrible!

Vorteile

Ease of connection, multitude of integrations and overall amazing reception

Nachteile

A slightly high price for use and the non integration with the APIs

Vorteile

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Nachteile

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

In Betracht gezogene Alternativen

Jive

Warum Vonage Business Communications gewählt wurde

AT&T Cost, flexibility, customer service

Gründe für den Wechsel zu Vonage Business Communications

Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.

Vorteile

Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !

Nachteile

Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !

In Betracht gezogene Alternativen

Google Voice

Gründe für den Wechsel zu Vonage Business Communications

Because of the price mostly , google voice was way expensive and had almost same features than vonage bussiness communications has .

Vorteile

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

Nachteile

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

In Betracht gezogene Alternativen

Twilio

Gründe für den Wechsel zu Vonage Business Communications

The docs and the pricing were the major reasons.

Vorteile

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Nachteile

I haven't found anything that I don't like yet.

Vorteile

1-Ease of Use2-Very easy integration with other apps3-Multiple Features4-Great Analytics

Nachteile

1-Sometimes the issue occurs with the support

Vorteile

It is an effective software that easily allows monitoring, recording and review of incoming calls to our company.Easy to monitor agent activity and live monitor calls.

Nachteile

Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording.

Vorteile

We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!

Nachteile

We cannot pick up a call anywhere in the office by parking the call, we must transfer it.

Vorteile

- The mobile app is pretty slick and just works.

Nachteile

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on.
- The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard.
- The UI has improved leaps and bounds over the years but still is over complicated.
- We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Vorteile

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Nachteile

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

Vorteile

1. Easy to understand and work with.
2. Cost Effective plans.
3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful
4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers.
5. It is available on web as well on phone, hence it has extended accessiblity
6. The extensions available in Vonage helps one to take the call and call anyone, anywhere.
7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay
8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area.

Nachteile

Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections.

Vorteile

What I like most about Vonage Business is its versatility in the business environment which allows for varied features! It allows any of our employees to work from home yet appear as if they are in the office.

Nachteile

The software's quality is very dependent on the broadband speed that it is connected to. It requires at a minimum at least 200 gigabit pipe line for it to function well...be advised there are some hiccups that happen but they are few and far between.

Vorteile

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Nachteile

Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

Vorteile

The setup is quite easy, adding users and additional extensions is very easy on the Dashboard. There are lots of features to customize the virtual receptionist and the flow of calls (forwarding, voicemail, how many rings, etc.)

Nachteile

You are locked in for a year once you setup and pay for an extension. Calls can be a bit laggy (a delay will occur) when calling from my cellphone, but through the computer I don't notice it happening very often. There are lots of other features, but some are add-ons for more money.

Vorteile

N/A

Nachteile

Charges a saved credit card after service is ported/cancelled.

Vorteile

I have a decent amount of control over the account from the web portal. It allows me to manage the account with minimal need to contacting there customer support team.

Nachteile

Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Vorteile

Having the ability to forward your work number to your personal phone is a great feature. You also have the ability to make calls from your personal phone while your work phone number shows up on the recipient's caller ID. There are conference call options along with the mobile app options that will keep you and your team connected from almost anywhere.

Nachteile

The connection is internet based so if you lose power or your internet goes down, you have no phones.

Vorteile

Voice to text feature is very important to me as I'm not always in the correct setting to listen to the messages we receive. It's fairly accurate and only seems to have issues with certain accents. The fair pricing and excellent customer service makes Vonage the choice that you are sure to pic.

Nachteile

At this pricing and the quality of the service, I have no cons.

Vorteile

The price was right, and it had in integration with our case management software (Clio) but they could never get it to work on the test account.

Nachteile

The integration with our case management software did not work with a test account platform set up by the salesperson and the salesperson made of lot of false promises.

Vorteile

I used to carry two cell phones - one personal and one business. Then I got vonage and now I can answer (or not) business calls from my personal cell. I can also send a patient a quick text if I’m not available to my scheduling webpage. Pro tip: if you have an iPad, you can create keyboard “text replacements” in settings and with a couple of click, you can generate responses to customer calls or texts when you are away from the office.

Nachteile

Now cons so far. Every once in a blue moon the app will kick me out and want to me renter my password which I can never remember but that’s not their fault!

Vorteile

Solid and always working, no issues or limits

Nachteile

Didnt have texting capability abailabke theu vonage