Vonage Business Communications Erfahrungen

Vorteile

Easy to implement.
Easy to manage.
Works great, no hitches, glitches, misses.
Perfect for a Small or Medium Business.
Great value for the money; translate: very inexpensive.
Make your small business come across as a big business.
Smartphone App works great too.

Nachteile

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Vorteile

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Nachteile

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Vorteile

I didn’t like it. I liked hearing all the promises, by the second our payment was taken service is non-existent.

Nachteile

Customer Services/functionality has been horrible!

Vorteile

The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere.

Nachteile

There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged.

Vorteile

Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !

Nachteile

Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !

In Betracht gezogene Alternativen

Google Voice

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Because of the price mostly , google voice was way expensive and had almost same features than vonage bussiness communications has .

Vorteile

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

Nachteile

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

In Betracht gezogene Alternativen

Twilio

Gründe für den Wechsel zu Vonage Business Communications

The docs and the pricing were the major reasons.

Vorteile

I like the pricing. It really helps for startups.

Nachteile

It really helps if texting feature with API. we use CEIPAL ats. Integrate Vonage with CEIPAL is really good for bulk texts.

Vorteile

Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.

Nachteile

I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.

Vorteile

Easy dashboard to manage SMS messages and for making outbound phone calls. Easy process to making international calls too.

Nachteile

Sometimes not directly notified about incoming SMS messages, could have been a notification setting that I didn't switch on. Overall no complaints.

Vorteile

Easy way to manage calls for a nonprofit.

Nachteile

I wish you could copy and paste longer chunks of text at a time.

Vorteile

We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!

Nachteile

We cannot pick up a call anywhere in the office by parking the call, we must transfer it.

Vorteile

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Nachteile

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

Vorteile

I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.

Nachteile

The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.

Vorteile

We’ve been using this software for our business for over 5 years. Using this for our business phone has allowed us to keep our same phone number even though we moved physical locations. This was very helpful for our business! We also use the call forwarding feature so we can answer business calls when we’re aware from the business.

Nachteile

Sometimes the connection isn’t as clear as we’d like. It can sometimes sound a little muffled and occasionally we get disconnected from callers. However, it usually works really well and we’re happy with the service.

Vorteile

Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell.

Nachteile

I haven't had any issue. If you type what you need help with in the search bar it pretty muchs shows you step by step with clicking on it/

Vorteile

I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use.

Nachteile

I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use.

Vorteile

Choice of local number (you end up with two), great app allowing you to use on multiple devices (desktop and mobile), multitude of options for dealing with calls, and conferencing software included.

Nachteile

Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward.

Vorteile

I like the idea you can use the online phone number through app and work virtually , even out of the country. It is a perfect solution for working at home business.

Nachteile

The pros is the online connection but it also can be a cons due to the dependency on the wi-fi connection and it's quality. Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients.
Text messages can't accept images and it is a huge shortage. I hope Vonage is working on developing this additional feature of allowing sending images and documents over text messages.

Vorteile

Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business. This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates.

Nachteile

There is nothing major to report, but sometimes, the call quality has been quite low or intermittent.

Vorteile

I used to carry two cell phones - one personal and one business. Then I got vonage and now I can answer (or not) business calls from my personal cell. I can also send a patient a quick text if I’m not available to my scheduling webpage. Pro tip: if you have an iPad, you can create keyboard “text replacements” in settings and with a couple of click, you can generate responses to customer calls or texts when you are away from the office.

Nachteile

Now cons so far. Every once in a blue moon the app will kick me out and want to me renter my password which I can never remember but that’s not their fault!

Vorteile

I like that everything that has to do with our phones is in one place, and there are so many options available, some tools we need, but we do not need them all, so what I like the most is that they can be individually added, cutting cost!

Nachteile

They changed literally everything without warning, so we missed out on some important faxes, however, they fixed it right away & we are on track again, quick and efficient!

Vorteile

For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!

Nachteile

The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.

Vorteile

Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office.

Nachteile

It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.

Vorteile

I really like the Vonage Business Essentials app that pairs up so nicely with the Business Solutions package. The accompanying website is great too. With the app, I can send and receive text messages from the app, almost eliminating the need for clients and customers to use my personal cell phone. And it tracks the data (customers called, messages, etc.) used on my cell and reports them on the site. Brilliant!

Nachteile

There were some initial set up issues, but they were resolved quickly. Now I feel right at home with the product, and it's great.

Vorteile

Vonage Business saved me and my client hundreds of dollars! I use Vonage to connect with my client, our customers and in all other communication we do as a business. Pricing is affordable for small-medium businesses and to start-up businesses as well. Working homebased had been easier with Vonage. Their customer service is extremely friendly!

Nachteile

It's good that they offer Voicemail Transcription, but sometimes it's not accurate. I had to listen to the voicemail to verify if the transcripted message was correct or not.