Nutzerbewertungen im Überblick
Über Vonage Business Communications
Vonage Business Solutions ist eine cloudbasierte Kommunikationslösung, die sich für kleine und mittelständische Unternehmen eignet. Die Lösung bietet ein geschäftliches Telefonsystem, mit dem Unternehmen ihr VoIP-Telefonsystem...
Mehr erfahrenAlle Bewertungen zu Vonage Business Communications Filter anwenden
Nutzerbewertungen zu Vonage Business Communications durchsuchen
Alle Bewertungen zu Vonage Business Communications Filter anwenden

- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Simplify Business with a Simple Business VoIP Phone System
Vorteile
Easy to implement.
Easy to manage.
Works great, no hitches, glitches, misses.
Perfect for a Small or Medium Business.
Great value for the money; translate: very inexpensive.
Make your small business come across as a big business.
Smartphone App works great too.
Nachteile
There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Vonage review
It has been average. The only bad side is SMS integration and support to it.
Vorteile
It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.
Nachteile
Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Vonage Customer Service Complaints
I would like a manager to contact me from Vonage.
I recently set up services with Vonage rep. [SENSITIVE CONTENT HIDDEN]. Our account number is [SENSITIVE CONTENT HIDDEN]. I am disgusted with the service I am getting from the Vonage rep. I spent a great deal of time comparing Vonage to Nextiva and decided to go with [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] assured us he “would not disappear after the sale” as we needed him to help us with a few things getting started. We have called, and text him, numerous times since the completion of our sale. There has been zero follow up from him. However, he had no problem contacting 3,4,5 times a day leading up to the sale. This lack of services runs rampant in our country and I’m sick of it.
I have reached out to Vonage 6+ times since. Every single time, I am on hold for 20+ minutes and get nowhere. I’ve emailed them 3 times and keep getting emails directing me to more numbers that have me on hold again for 10+ minutes...resulting in again...sending me somewhere else.
Vonage is a frustrating company with disgusting customer service. It’s highly recommended you do you homework and choose a competitor. Vonage will not be seamless...waste of time & money.
Sean, President & CEO
Capital Adventures, Inc
Vorteile
I didn’t like it. I liked hearing all the promises, by the second our payment was taken service is non-existent.
Nachteile
Customer Services/functionality has been horrible!
Die besten Alternativen zu Vonage Business Communications
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Never miss a call!
Allows my clinicians the ability call patients with business phone from their mobile device. One stop show for managing multiple office phone access and on call from anywhere. Easliy retrieve VM as well as respond via text message. All in one product for managing your phone service. Enables multiple locations to call, transfer and communicate at the push of a button.
Vorteile
The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere.
Nachteile
There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged.

- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 1’001–5’000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
If you make heavy calls. Take this !
Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. .
Vorteile
Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !
Nachteile
Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !
In Betracht gezogene Alternativen
Google VoiceGründe für den Wechsel zu Vonage Business Communications
Because of the price mostly , google voice was way expensive and had almost same features than vonage bussiness communications has .- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
It's quite good - from a perspective of tester using a custom-conferencing Vonage based app
It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.
Vorteile
What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.
Nachteile
There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.
In Betracht gezogene Alternativen
TwilioGründe für den Wechsel zu Vonage Business Communications
The docs and the pricing were the major reasons.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
My review for Vonage
good.
Vorteile
I like the pricing. It really helps for startups.
Nachteile
It really helps if texting feature with API. we use CEIPAL ats. Integrate Vonage with CEIPAL is really good for bulk texts.
- Branche: Medienproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Good service for the price, but your get what you pay for.
I was satisfied with Vonage, if you are looking for a business telephone service this is great.
Vorteile
Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.
Nachteile
I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Good SMS and calling tool for sales actions
Vorteile
Easy dashboard to manage SMS messages and for making outbound phone calls. Easy process to making international calls too.
Nachteile
Sometimes not directly notified about incoming SMS messages, could have been a notification setting that I didn't switch on. Overall no complaints.
- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Helpful, but could be better
Vorteile
Easy way to manage calls for a nonprofit.
Nachteile
I wish you could copy and paste longer chunks of text at a time.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Vonage Business works very well for our company
Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.
Vorteile
We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!
Nachteile
We cannot pick up a call anywhere in the office by parking the call, we must transfer it.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
One of the best service provider for VOIP services
Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.
Vorteile
Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.
Nachteile
Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.
- Branche: Staatsverwaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great VoIP option for small businesses
We have had a great experience overall from the sales rep to the buying process to the customer service and install. We'd definitely recommend them to small business who are looking to save a bit of money (at least compared to our traditional alternative).
Vorteile
I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.
Nachteile
The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.
- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Long-time user
We’ve been having a great experience this software! It’s been helpful for our business and the call forwarding feature has allowed us the ability for some work/life balance.
Vorteile
We’ve been using this software for our business for over 5 years. Using this for our business phone has allowed us to keep our same phone number even though we moved physical locations. This was very helpful for our business! We also use the call forwarding feature so we can answer business calls when we’re aware from the business.
Nachteile
Sometimes the connection isn’t as clear as we’d like. It can sometimes sound a little muffled and occasionally we get disconnected from callers. However, it usually works really well and we’re happy with the service.
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Vonage Business
I like this product easy to use
Vorteile
Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell.
Nachteile
I haven't had any issue. If you type what you need help with in the search bar it pretty muchs shows you step by step with clicking on it/
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great product, easy to use!
Overall, VBS has great customer service and a product that makes any business, big or small, more productive.
Vorteile
I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use.
Nachteile
I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great tool for SMEs with local number, incoming calls and conferencing
I was looking initially for an inbound number for the business, different from my personal mobile number. I looked at virtual numbers, but Vonage, with it's option at just £9/month offered everything plus more. I now have a completely separate work phone system with excellent call management options, and also have Vonage's own version of Zoom included (not fully tested that yet). I think it offers great value and can be upgraded as needed as the company grows.
Vorteile
Choice of local number (you end up with two), great app allowing you to use on multiple devices (desktop and mobile), multitude of options for dealing with calls, and conferencing software included.
Nachteile
Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great idea requires improvement
Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management.
Vorteile
I like the idea you can use the online phone number through app and work virtually , even out of the country. It is a perfect solution for working at home business.
Nachteile
The pros is the online connection but it also can be a cons due to the dependency on the wi-fi connection and it's quality. Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients.
Text messages can't accept images and it is a huge shortage. I hope Vonage is working on developing this additional feature of allowing sending images and documents over text messages.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great App and Best Customer service!
As a small business we had the advantage of using features that Vonage provided such as a mobile app and advanced business features, like call transfer and conference calling. In fact, the help and support provided by Vonage during times of trouble through email and phone support was good.
Vorteile
Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business. This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates.
Nachteile
There is nothing major to report, but sometimes, the call quality has been quite low or intermittent.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Game changer for my business
Vorteile
I used to carry two cell phones - one personal and one business. Then I got vonage and now I can answer (or not) business calls from my personal cell. I can also send a patient a quick text if I’m not available to my scheduling webpage. Pro tip: if you have an iPad, you can create keyboard “text replacements” in settings and with a couple of click, you can generate responses to customer calls or texts when you are away from the office.
Nachteile
Now cons so far. Every once in a blue moon the app will kick me out and want to me renter my password which I can never remember but that’s not their fault!
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
All in one
Vorteile
I like that everything that has to do with our phones is in one place, and there are so many options available, some tools we need, but we do not need them all, so what I like the most is that they can be individually added, cutting cost!
Nachteile
They changed literally everything without warning, so we missed out on some important faxes, however, they fixed it right away & we are on track again, quick and efficient!
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Very affordable VoIP solution for small businesses
Vorteile
For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!
Nachteile
The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I love the easiness of using Vonage Business.
Great communication system in our office with virtually no issues.
Vorteile
Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office.
Nachteile
It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.
- Branche: Unternehmensberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Use it Daily - Great Service and Features
I use Vonage Business Solutions and the Vonage Business Essentials App. Both have been great. There was a slight adjustment to using their technology, but it was quick to pick up, and provides a great foundation for businesses that rely heavily on good phone service. With Business Solutions, the service is good, and the website has some great features to track phone calls, including incoming, outgoing, and internal calls. I've been really pleased. I especially think it is a great service for a sales organization.
Vorteile
I really like the Vonage Business Essentials app that pairs up so nicely with the Business Solutions package. The accompanying website is great too. With the app, I can send and receive text messages from the app, almost eliminating the need for clients and customers to use my personal cell phone. And it tracks the data (customers called, messages, etc.) used on my cell and reports them on the site. Brilliant!
Nachteile
There were some initial set up issues, but they were resolved quickly. Now I feel right at home with the product, and it's great.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
A VoIP Solution for Home-based Workers!
Vorteile
Vonage Business saved me and my client hundreds of dollars! I use Vonage to connect with my client, our customers and in all other communication we do as a business. Pricing is affordable for small-medium businesses and to start-up businesses as well. Working homebased had been easier with Vonage. Their customer service is extremely friendly!
Nachteile
It's good that they offer Voicemail Transcription, but sometimes it's not accurate. I had to listen to the voicemail to verify if the transcripted message was correct or not.