JivoChat Erfahrungen

Vorteile

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Nachteile

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Vorteile

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Nachteile

I would like to start seeing more integration possibilities with different platforms, and share of information.

In Betracht gezogene Alternativen

LiveChat, Chatbot und Intercom

Gründe für den Wechsel zu JivoChat

Best option

Vorteile

Easy to use - until you need help - then they vanish

Nachteile

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

In Betracht gezogene Alternativen

HoneyBook und Freshchat

Gründe für den Wechsel zu JivoChat

ease of installation

Vorteile

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Nachteile

Brand removing is not available for my subscription

In Betracht gezogene Alternativen

LiveAgent

Warum JivoChat gewählt wurde

They are closing down the service.

Gründe für den Wechsel zu JivoChat

It is more costly to add extra agents

Vorteile

Integration with other business apps CRM, mail etc.

Nachteile

Would like more configuration options for some features

In Betracht gezogene Alternativen

Zoho SalesIQ

Gründe für den Wechsel zu JivoChat

Price / functionality

Vorteile

Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Nachteile

There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

Vorteile

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

Nachteile

JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

Vorteile

you need very low effort to setup and integrate the web widget to our self developed applications.

Nachteile

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Vorteile

I like that is stable, it has desktop and mobile apps

Nachteile

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Vorteile

The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.

Nachteile

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

Vorteile

A flexibilidade da ferramenta e as integrações.

Nachteile

Hoje em dia, com o grande foco em Tempo de Load e Web Vitals a ferramenta de chat pode influenciar negativamente esses resultados. Mas não tem outro ferramenta de chat que resolve bem tudo isso.

Vorteile

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages

Nachteile

they don't have their own chatbot but it's on their roadmap , I hope they release it soon

Vorteile

A ferramenta proativa e a possibilidade de interações personalizadas.

Nachteile

O recurso de geolocalização dos usuários falha bastante.

Vorteile

Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible

Nachteile

There is no option to use one account in different desktops.
But I understand the reaseon

Vorteile

The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid.
The contact we have with the client, gives much more confidence and credibility to the work.

Nachteile

One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically.

Vorteile

What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

Nachteile

The rumors that in future we couldnt recive anymore our chats in email.

Vorteile

I recommend it! It's great to be able to communicate with your prospects. It has helped me to grow my business.

Nachteile

Everything is fine, I have nothing to reproach

Vorteile

The apps allows you to generate more sale through contacting customer who're confused.

Nachteile

Easy to use, on multiple devices, even while driving =D !

Vorteile

Allows more users than other software and contains the same features.

Nachteile

I can not think of a feature I do not like. It works well for our business.

Vorteile

It have multiple channel integration like WhatsApp, sms, messenger and more which is great

Nachteile

There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it.

Vorteile

Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.

Nachteile

Good solution but not really solving something that other alternatives can solve for free or at same cost.

Vorteile

i can connect with customers with ease and answer all their questions right away.

Nachteile

how often the chat pops up for the customer, some customer might get frustrated and leave the website

Vorteile

Easy access to all customers currently on our website. and very easy to talk real time with real buyers

Nachteile

Can be difficult to stay in touch with customer if they dont give a phone number

Vorteile

Marketing ideas and concept of product.

Nachteile

Practically unfunctional due to problem and lack of support.

Vorteile

I started it on my website, free trial and it is well.

Nachteile

I don't know if I can manage with other people when I get a free trial.