JivoChat Erfahrungen

Vorteile

Integration with other business apps CRM, mail etc.

Nachteile

Would like more configuration options for some features

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Vorteile

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Nachteile

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

Vorteile

Easy to use - until you need help - then they vanish

Nachteile

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

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Gründe für den Wechsel zu JivoChat

Vorteile

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Nachteile

Brand removing is not available for my subscription

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Warum JivoChat gewählt wurde

Gründe für den Wechsel zu JivoChat

Vorteile

Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Nachteile

There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

Vorteile

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

Nachteile

JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

Vorteile

you need very low effort to setup and integrate the web widget to our self developed applications.

Nachteile

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Vorteile

it provides enough security for site visitors

Nachteile

The only problem is updating the softw are

Vorteile

I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

Nachteile

I like everything about the software but I would love to see new features like blue seen option would be great

Vorteile

The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.

Nachteile

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

Vorteile

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages

Nachteile

they don't have their own chatbot but it's on their roadmap , I hope they release it soon

Vorteile

It is highly customizable, they have a JavaScript API, and a good interface to create users, style the chat box, and they integrate with software such as Slack.

Nachteile

Not a big feature of the call functionality. Had some credits and tried to use it, but never worked for me. We never used their desktop client, just the web version so that is probably why. Even when we turned off the call functionality, we kept getting missed calls sometimes. It was weird. Overall, not an issue. I enabled it and probably didn't disable it properly.

Vorteile

Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible

Nachteile

There is no option to use one account in different desktops.
But I understand the reaseon

Vorteile

I like that it gives my customer an instant chance to get support from me on my website. I have only had it for a few months but it has been worth it. I will keep the jivochat embedded into my website for the time being.

Nachteile

I wish there was a way to contact customers who leave the page after starting a chat. I guess it doesn’t matter because they technically left the website themselves, but I’d like to keep in contact with them.

Vorteile

What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

Nachteile

The rumors that in future we couldnt recive anymore our chats in email.

Vorteile

Jivochat is an affordable and great tool to use on your website and social medias to talk with your clients/users.

Nachteile

The mobile app has some trouble to make calls

Vorteile

Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time

Live preview of messages before user sends them is vital in creating faster responses

Nachteile

Creating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp

Vorteile

JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively.

Nachteile

There is a slight learning curve due to the array of features available.

Vorteile

JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.

Vorteile

I like that I can respond quickly to a client without the need for a phone call.

Nachteile

The ignore button doesn't stop the notification from dinging constantly.

Vorteile

I found the chat accidentally, while searching for the system which would show better that our website had an online chat. I am very satisfied with jivochat, it is definetely one of the best.

Nachteile

I am using free version now, we are 4 agents and the price is a bit above our budget.

Vorteile

It have multiple channel integration like WhatsApp, sms, messenger and more which is great

Nachteile

There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it.

Vorteile

The app allows me to connect with our website visitors daily and the reporting tools give us a good view of daily activities. The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it.

Nachteile

I miss the daily visitor statistics in our analysis tools. Would be a great feature.

Vorteile

i can connect with customers with ease and answer all their questions right away.

Nachteile

how often the chat pops up for the customer, some customer might get frustrated and leave the website

Vorteile

Easy access to all customers currently on our website. and very easy to talk real time with real buyers

Nachteile

Can be difficult to stay in touch with customer if they dont give a phone number