Bitrix24 Erfahrungen

Vorteile

Bitrix24 ist eine All-in-One-Plattform für Unternehmensmanagement, die verschiedene Funktionen wie Projektmanagement, CRM, Kommunikation und Zusammenarbeit, Zeit- und Aufgabenverwaltung, Dokumentenmanagement und mehr bietet. Einige Vorteile von Bitrix24 sind:Integrierte Funktionen: Bitrix24 bietet eine breite Palette an Funktionen, die für Unternehmen nützlich sein können, die in einer einzigen Plattform zusammengefasst sind, anstatt mehrere Werkzeuge zu verwenden.Kosteneffizienz: Bitrix24 bietet eine kostenlose Version, die für kleine Unternehmen geeignet sein kann, sowie kostengünstige Tarife für größere Unternehmen.Zusammenarbeit: Bitrix24 bietet Funktionen wie gemeinsame Aufgabenlisten, Chat, Videokonferenzen und Dokumentenfreigabe, die es Teams ermöglichen, effektiv zusammenzuarbeiten.Mobilität: Bitrix24 bietet mobile Anwendungen für iOS und Android, die es Benutzern ermöglichen, von überall auf die Plattform zuzugreifen und zusammenzuarbeiten.Anpassbarkeit: Bitrix24 ermöglicht es, die Plattform an die Bedürfnisse des Unternehmens anzupassen, indem verschiedene Werkzeuge und Funktionen hinzugefügt oder entfernt werden können.

Nachteile

Man braucht wegen des Funktionsumfanges ziemlich viel Zeit, um sich einzuarbeiten und die Zusammenhänge zwischen den Modulen zu verstehen.

Vorteile

Am besten fand ich die direkte und schnelle Möglichkeit, mit dem Team in Kontakt zu kommen. Über die Chatfunktion und einen Überblick auf der rechten Seite kann man seine Kollegen schnell finden und anschreiben, telefonieren oder mit ihnen einen Videocall durchführen. So sind dringende Sachen schnell geklärt. Fast wie im Büro vor Ort. Als virtuelle Variante definitiv zu empfehlen. Was mir noch gut gefallen hat, war die Erstellung der Aufgaben. Es ging nichts mehr unter. Die Aufgaben kann man sogar in Teilaufgaben einteilen. Das ist ein großer Vorteil bei der Zielerreichung.

Nachteile

Per App kann man sich auch Sprachnachrichten schicken. Leider nicht über die PC-Version. Das fehlt definitiv, wenn man weder telefonieren noch tippen möchte. Ich wünsche mir zudem eine Möglichkeit, für Kollegen einen Abwesenheitstext sichtbar unter meinem Bild anzuzeigen oder eine Pushnachricht. Es kam häufig vor, dass ich als beschäftigt oder abwesend angezeigt wurde, es aber niemand wahrgenommen hat. Diese Funktion würde ich mir etwas präsenter wünschen.

Vorteile

Übersichtliche Darstellung und einfache Handhabung mit veilen Möglichkeiten zur Team Steuerung.

Nachteile

Im Feed einige kleine Bugs bei der Erstellung von Feeds per Copy and Paste.

Vorteile

Das einfache Zeiterfassen und Task Management.

Nachteile

Nach Zeitumstellung die verschobenen Zeiteinträge.

Vorteile

Zugriff für mehrere Nutzer ist relativ einfach und gut zu handeln.

Nachteile

Zeitliche Anordnung verschiedener Aufgaben ist relativ unübersichtlich und schwer zu überblicken.

Vorteile

Bitrix24 has almost everything that a "Customer Relationship Management" needs and it is very easy to implement this platform to work flawlessly with our current system. It has a very good tool for contact management that we use to manage our employees profile, customer ticket and contact details.

Nachteile

There are some report details that are left out in the report generated that are very important for us to have a clearer analytics and insight. They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.

Vorteile

Bitrix24 has proven to be a valuable asset for our HR team. It offers a wide range of features that streamline HR processes and make them more efficient. The user interface is intuitive and easy to navigate, which has greatly improved our productivity.

Nachteile

There have been instances where the customizability options were limited, but this is a minor issue compared to the overall benefits the platform provides.

Vorteile

Bitrix24 is very much streamlined compared to similar tools. And it is a great starting point for new companies.

Nachteile

The look & usage doesn't feel premium, it feels more like a tool just out of the garage.

Vorteile

Recurring tasks and processes can be automated. Collaboration has increased in our workplace, which has improved our workflow and productivity.It is compatible with a variety of business management services.

Nachteile

the network drive sometimes does not connect even with reasonable internet strength.

Vorteile

The Bitrix24 is very easy to work and is very comfortable for me infat I enjoy use it

Nachteile

The thing I like less honestly I don't have problem for use it everything is absolutely perfect

Vorteile

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Nachteile

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

In Betracht gezogene Alternativen

Zoho CRM, Salesforce Sales Cloud und HubSpot CRM

Warum Bitrix24 gewählt wurde

Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Zuvor genutzte Software

SugarCRM

Gründe für den Wechsel zu Bitrix24

Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr

Vorteile

It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.

Nachteile

Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.

In Betracht gezogene Alternativen

Insightly

Warum Bitrix24 gewählt wurde

The Zoho CRM was too fragmented and functions spread between too many sub-applications

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu Bitrix24

More features, availability of addons to expand functionality and better pricing

Vorteile

the application is very light, does not crash and has no bugs. like Teams, which is too heavy and takes up too much memory

Nachteile

there is nothing I don't like about Bitrix24 it suits me in every way

Vorteile

Bitrix24 is a one-stop-shop for all your business needs! It offers 35+ cross-integrated tools, making it an extremely convenient and cost-effective solution for small to large businesses. The CRM system is top-notch and easy to use, and the integration with other tools like tasks, Gantt chart, an and file storage makes it easy to manage everything from one platform.

Nachteile

The platform can feel a bit overwhelming and cluttered at times, with so many features to navigate. The user interface could be improved to make it more user-friendly.

Vorteile

Not a lot of things that I liked about it. They had a lot of features that would have been very useful if it was packaged in a better way.

Nachteile

The design was unsettling. There were too many things happening on the screen and it was difficult to know how to customize the project to your liking. Onboarding experience was bad as well and it was hard to get teams to commit to a software that looked and felt uncomfortable to work with.

Vorteile

The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.

Nachteile

Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.

In Betracht gezogene Alternativen

Jira, Quickbase und Podio

Warum Bitrix24 gewählt wurde

Trello was visually great, but had much less functionality for a higher overall price.

Zuvor genutzte Software

Trello

Gründe für den Wechsel zu Bitrix24

Mostly a combination of price and various capabilities that I would have had to manually integrate, whereas Bitrix24 had everything in one place.

Vorteile

Lead generation and management :
The lead management function of Bitrix24 gives consumers more opportunities to generate leads by using demand creation software. Content marketing, media advertising, online forms, and live chat widgets are a few examples. It assists them in identifying prospective and high-converting consumers.
Bitrix24 can also assess how many fresh leads are received and what proportion of those leads convert into paying clients.

Nachteile

Analysis of sales data
The CRM analytics solution from Bitrix24 enables customers to examine sales trends, assess lead conversion rates, and properly estimate sales. However, errors frequently occur as a result of difficulties caused by poor handling of virtual parameters.
Lead source analysis capabilities show customers which channels are producing the greatest results for them in terms of lead sourcing. Assist them in determining which marketing or advertising platforms they should prioritize. Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the reviewer's identity.
Their website, social media advertisements, physical events, and Google AdWords are all potential consumer source channels. There will always be channels that fall short of expectations.

In Betracht gezogene Alternativen

Odoo

Warum Bitrix24 gewählt wurde

After hearing about the integration with Bitrix24's Zendesk application, I did some investigation and discovered that Bitrix's price was significantly lower than it is now. Although several phases are more involved and need more time to teach in the firm, our utilization is somewhat better than when we were utilizing Zendesk.

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu Bitrix24

Because the cost is cheaper. In addition, our partners in Singapore also often use this platform and they have requested to work on it. So, during the project, we completely changed our team's old tools to fit the job.

Vorteile

A lot of features, a lot of integrations

Nachteile

First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn`t good. And the last one is that you should always charge the money: for example, it`s hard to find a useful free add-ons.

Vorteile

Bitrix24 is chock full of features. It offers just about every feature I could ask for. And within those features there is a ton of functionality that makes it a really flexible project management system that is able to handle one's needs fully.

Nachteile

The interface is really cluttered. The reason for this is mainly because the software is so full of features – those features have to be placed somewhere. For some users it's probably totally fine, but for my use case it didn't work since the needs of my team are quite simple. We just didn't need all those features. So you could say... just don't use the features. And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them. It takes them too long to find things and they don't really want to use it. I also received complaints from a user who didn't like the timer clock staring at them the whole time they were using the tool. It puts too much emphasis on being productive and feels like it's too much.

Vorteile

It s is a good CRM option, the price is based on plans which include a number of users and functions (but others may charge per users and pers functions) for less than 5 persons can be pricy, for 100 users is very very affordable, also a free staring option. It is big enough to have a lot of forums and supportThe support is accessible but limited Yt has a lot of functions, a lot you won´t worry about missing a function on scalability.

Nachteile

-They may change the prices and plans at any time (and it goes up) it happened to me twice all ready, an email saying our prices will increase in one month, and nothing to do. about 20% each time.-Support may be very limited, it may end by saying please contact a local partner for that.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Salesforce Marketing Cloud und Dynamics 365

Gründe für den Wechsel zu Bitrix24

price, functions, and scalability.

Vorteile

This software has excellent customization features, such as graphics, that help provide accounting information to all customers, I also like the user interface and custom background options and especially the video theme, with this tool I keep the community more linked through sequences of activities, group conversations between departments and other commercial networks, calendars and work groups, in addition to all this, Bitrix24 is an excellent tool for managing projects and sales, as they provide communication between all active members in the Company projects, therefore, allow each member to be aware of what is happening.

Nachteile

I think that the only negative aspect I have found for this software is its technical support, it takes a long time to respond, and when they do they are not clear in their answers, the times they need your help they have not been able to solve my problem.

Vorteile

We like working with this program very much, it gives us great opportunities, we are able to arrange the sequence of fields in the program as we see fit.
We service and fill in a lot of calls daily
All information on supply and demand in the program.
Customer questions are multifaceted and the program allows you to create fields for all questions.
The best result is the sale, when we sell our product and fill in the relevant fields, the completed information is sent to the relevant department և the rest of the work is organized there.
We are very satisfied with this program, before buying the program we were thinking a lot about buying it or not, we have not used this program in any of our other companies before, we are very satisfied with it, it is very good for our industry.
The customer base is fully maintained and we can work with them in the future, make other offers, even in the form of letters. It contains a whole system not only for the call information center but also for the marketing work.

Nachteile

There is no part of the program that you do not like.

Vorteile

We are in need of good project management software, and Bitrix24 is the best solution for our company as it can be use to managing project across department and all the department can have their own group that can be separated from each other. Bitrix24 also has a common place for communication that everyone on the company can interact with each other.

Nachteile

Asana should start reconsidering to revamp the dashboard interface, it is to cluttered with all the feature and tools. I thing it will good if the tools for other than for project management should be moved from the main dashboard for easy organization of the software.

Vorteile

Bitrix24 is not a popular as a project management software, but all the tools and option that they has for managing a project is on par with other popular project management software. W have also use it to manage a basic CRM, like replaying for customer inquire and phone support.

Nachteile

Like all other software, the customer support is not too good especially if it involving a phone support. We always had to switch to email support, as the customer representative on the phone can't fix the problem on the spot and had to wait for a few days for our email to be responded.

Vorteile

I really love that Bitrix24 task & project management tools is easy to organize, and connecting and communicating with my team & colleague using the communication platform is really smooth. The mobile application let me to track & monitor all the work activities easily.

Nachteile

The first time trying this software wasn't too pleasant, as too many feature and tool on the menu, which make it like a giant mess. After a while using it, i slowly learn how each of the feature usage and now i can't work efficiently without the feature and tools anymore.