SimplePractice Erfahrungen

Vorteile

Ich nutze mal dieser Software schon seit ca. 3 Jahren und habe es immer für meine Zeitmanagement benutzt. Es war immer top. Also habe gar keine Probleme damit. Später fand ich, dass neue Funktionen ind schon entwicklet, aber werde ich die Zeitnah nutzen.

Nachteile

Von mir aus, nur die Preis ist etwa hoch. Aber sonst finde ich alles top

Vorteile

Nice and plain in a lot of ways yet let’s you do these things:
Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don’t have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company.

Nachteile

Simple practice is designed for mental health professionals and non-MD’s mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that’s okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably just use some work arounds such as writing paper scripts for now, and this is fine unless I get a patient who needs clozaril, lithium or delante, at which time I will need to get lab ordering and reviewing capabilities from somewhere else. So the thing is this. Simple Practice does a lot of things. For a psychotherapist non-prescriber, it would pretty much do everything you could ever want a platform to do. For a psychiatrist, it hits about 2/3 of the total function domain needed. For internal medicine, family medicine or endocrinology I would definitely recommend doing something else. They make no claims to physician specific and the main reason I picked it is for the telehealth and the billing simplification and the collect payment without touching money feature.

Vorteile

As an experienced clinician and small private practice administrator I find this software easy to use and the SP team really does take user feedback seriously and updates and adds features regularly. The roll outs of changes are thoughtful, with good lead times, and always a net improvement in user experience (so far). Reports are detailed enough for me to keep an eye on revenue, independent contractor services, and I can easily update forms and communicate with team members and clients confidentially. Also, online scheduling and the Client portal make client onboarding a breeze without hiring a receptionist.

Nachteile

I wish I could run reports based on services provided and/or detail of services provided to clients with specific payors.

Vorteile

I liked the original pricing plans. They were reasonable and had the basic features my practice required (online booking widget, documentation, and appointment reminders).

Nachteile

Simple Practice gave little notice when they hiked the price by 50% for some basic features. They stated that the new features justified the price hike however we don't use the new features, didn't request them, don't need them, and don't want them. What we require is the plan we chose upon choosing this EMR. An added website isn't useful when you already have a website and don't need two. Telepractice isn't useful when their system is inferior to zoom and you already have a system in place.

Vorteile

I like that Simple Practice can provide every need for an EHR - a one-stop shop.

Nachteile

Expensive, compared to other options (though those other options may not be as good).

Vorteile

Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth.

Nachteile

The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not.

Vorteile

I love the editable notes/forms and the online access! Client portal is also more streamlined and user friendly compared to competitors. Reports are nice and helpful for the most part. Free text and voice are nice (however you pay the difference with the higher cost of claim submission compared to competitors).

Nachteile

The billing tabs are difficult to understand as they don’t seem to be graphically easy to understand where each invoice is being applied. Looking quickly at the billing tab, it looks as if I have twice as many invoices than I actually need and some invoices, invoice for a zero balance (or even before an insurance payment is made). This makes the billing harder to understand than some of SimplePractice’s top competitors. Also, I wish the reports would show overall totals of figures (I.e. insurance payments owed, client balances owed, etc.). These features allow me to look quickly at client balances and billing and get an idea of where billing sits very quickly, and again, is a feature with competitors. Being a one man office right now, theses features save valuable time and seem like easy fixes to the system. I also wish Simple Practice had phone support - just for the fact that time is valuable and I don’t want to wait to resolve an question.

In Betracht gezogene Alternativen

TheraNest

Warum SimplePractice gewählt wurde

Client Portal, online payments, editable forms that can be e-signed.

Gründe für den Wechsel zu SimplePractice

It was a hard decision over TherapyNotes. TherapyNotes has billing features and layout that is easier to understand. I went with SimplePractice because the client portal and online for,s are more accessible to clients and staff. Heads up though, in regard to features and accessibility, TherapyNotes is catching up to SimplePractice.

Vorteile

For me the best feature of this software is the online integration such as the client portal, the syncing with my google calendar, the video appointment capability, online scheduling, online bill payment, texting feature, automatic appointment reminders and easy online access to my EHR. I also like the simple modern design - this is what initially attracted me to simple practice. I have had good experience with customer service. Sometimes chat has been available but other times I've had to email them (but I wish chat was always available).

Nachteile

I want more customization capability. Such as customizing what the client portal looks like (graphic design of the portal is lacking). Also would like to better customize the reminder and welcome emails, such as by being able to use rich text formatting. I would like to be able to customize discreet data fields in the EHR, such as being able to edit my demographics form to include things I want to track. And also be able to have discreet custom data fields such as to keep track of PHQ-9 scores or other biometric data I want to be able to track over time.

I would also like to have faxing built into the software because I work closely with medical providers and this is their primary way of communicating with other providers.

Also wish they would offer a different credit card processing vendor because Stripe is one of the most expensive ones I compared.

In Betracht gezogene Alternativen

Google Workspace und TheraNest

Gründe für den Wechsel zu SimplePractice

Overall most robust software with the best visual design at a reasonable cost.

Vorteile

There are many things I like about this EMR: the format is pleasing and (mostly) intuitive, the side bars are handy, and the trove of FAQ's and videos is astounding and often very helpful.

Nachteile

The templates limit the user to certain forms and give fairly small boxes for narrative responses. I used to use EPIC and I miss being able to populate an open page with my template and add/adjust it as desired, like a Word document.

I also wish the calendar allowed for more detail--like, a different color for intakes vs follow-up appointments would be really nice. Or, there could be a code before the client's name in the calendar slot--like, 'I - Jane Doe' and 'F - John Doe'.

I also wish that the end time of the appts was more clear. I like to schedule a 15 min break between my appts and the "Weekly" view is definitely better than the "monthly" view for this, but still not as clear as I would like.

Vorteile

- Seamless transition from prior electronic medical record (EMR) to SimplePractice. Just great.
- Everything works, and loads fast
- UI is clear, intuitive
- Features work really well, including the videoconferencing add-on. Just really great!

Bottom line: It works exactly as described, was easy to set up, and really is a joy to use. Seriously.

Nachteile

I have not found something I didn’t like yet. I have been using it for a few days since I set it up this week, and everything is working really well! No problems.

Vorteile

The ease of use! This EHR software is very easy to use. If the documents that you need are not already present, it allows you to create what you need.

Nachteile

NAThere isn't a lot of negative with Simple Practice. There are only a few small glitches I noticed with the TX plans but these are easily overcame.

Vorteile

Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price

Nachteile

Placement of consent documents is awkward and not intuitive. I would like the client to be able to send documents to me, access tech support, and change their demographic info and opt in/out choices.

In Betracht gezogene Alternativen

TheraNest und Doxy.me

Warum SimplePractice gewählt wurde

It cost nearly twice as much and rarely worked as advertised. They offered credits, but I needed working software--they cost me clients.

Gründe für den Wechsel zu SimplePractice

All the features I needed were in one product with Simple Practice, onboarding is simple, and the price is fair.

Vorteile

I appreciate the user interface on the website and app. It's easy to use and pretty intuitive. I enjoy being able to create custom forms and send text reminders to clients. The setup for a new client is quick and I'm able to send all required paperwork with ease.

Nachteile

Some of the options on the app are limited, such as being able to see claims (payments/adjustments) and a few things are hard to find, such as adding an insurance card to existing insurance (it's there, you just have to dig a bit). On the website, the claims can be a bit clunky to click through, as well as some things feeling redundant. I also dislike that you can't set the calendar appointments to auto generate a specific appointment time (the default is always 50 minutes and I have to change that manually each time). Also, customer service is extremely lacking. There's not an easy way to get to speak with a real person for issues.

Vorteile

It has almost everything in one place (px docs, records, claims, appointments, reminders, intake forms, patient portal)

Nachteile

eval templates for SLPs is poor (I like how clinicsource formulates the patient info at the top, you can copy over from previous eval and edit, and there are checkboxes + templates for evals but SP is not like this to my knowledge), SP does not tell you at the top of each note how many visits remain or the expiration date on the auth, you cannot change the place of service or code at the top of each note,

Vorteile

A ton of features come with this software; I love having the ability to see clients, exchange paperwork, take payments, and manage my administrative duties all in one program.

Nachteile

The video capabilities could use some updating. There is not screenshare option as of yet.

In Betracht gezogene Alternativen

TheraNest

Warum SimplePractice gewählt wurde

Sharenote had outdated, confusing user capabilities. The video platform was inconsistent.

Gründe für den Wechsel zu SimplePractice

Promotion codes, word of mouth

Vorteile

The mobile app, customizable forms, template library, reports, and client booking are all really excellent. Billing, calendaring (especially customization like color-coding), chart notes, and other features are "fine" but could be improved.

Nachteile

I provide supervision and consultation as well as therapy and there is no way to differentiate between types of clients. Customization of the calendar (e.g. color coding for types of clients and location of service) is essentially non-existent. Billing and invoicing has always been confusing and clunky. Just generally, the customer service is absolutely atrocious. SP representatives in online platforms are obtuse and dishonest in responses, and it is really hard to get ahold of someone to help when there is a problem. I also am very disappointed with the new pricing structure which doesn't even attempt to hide the fact that they are strong-arming people into the highest tier by including basic features like calendar syncing or adding a supervisor only in that very highest tier. They clearly prioritize profit/shareholders over customers, and their goal is to monopolize everything about the online therapy world (websites, therapist directory, continuing ed, etc) rather than putting resources into continuing to make their product better. Some really basic features that folks have been asking for for at least 5 1/2 years (since I've been a customer) are still not there.

Vorteile

Adding clients in calendar seems relatively easy. Since i have sliding scale i like that i can personalize the amount they pay and keep it clear and organized.
Don't know how it will work, but I am excited to be able to have a credit card payment linked so I don't have to ask clients for their card each time.

Nachteile

There are a lot of buggy things where you have to add what the system wants vs being able to customize info.
While Adding new clients the option to add an email or address didn't automatically show up, and since I wanted to have all that info for receipts I tried to figure out how to do this. Under editting client info each time I tried to add their email and home address when I pressed save it would automatically change the name and phone number to my name and number. No idea why this would happen? Perhaps a special bonus mindfulness test? This process took twice as long because of this. Eventuslly i figured out if I just added an email and pressed save , then added address and saved again it seemed to be ok. Also cutting and pasting info didn't work. I kept being told it was an invalid email. It doesn't like if there are any extra spaces.
Then adding cpt... I have questions, since I charge more how if will all come together on the invoices/receipts.
I just wanted to upload my forms I created and I did not find this easy. Have yet to figure it out.
Unnerved to even touch the billing / invoicing but that's why i bought the software so I'm waiting to get SP support since my friend who uses it said he's inexperienced with this feature.
Even submitting this review it insisted on me adding an organizational name. What if their isn't one?

Vorteile

The design of the software is clean and intuitive, not just the portion experienced by clinicians but also the patient/client portal. I found it easy to create my own templates and appreciate the ability to import the prior note to edit it for each session rather than having to start anew each time I meet with someone. Scheduling both by desktop and by app are very easy to use, allowing to set up repeat appointments. I appreciate the ease of generating superbills and invoices, changing charges and correcting them, and the option of manual inputs of payment if you choose not to use the integrated credit card payment system (Stripe).
I really appreciate the option of "privacy mode" so that patient's full names are not displayed on my calendar.
The 30-day trial was very helpful for ensuring that I was getting what I hoped I was and it was nice to be able to try both the essential and the professional features to figure out which plan made more sense for my practice.

Nachteile

1. I think others have mentioned the irritation of not being able to contact someone directly for customer support. Emailing is fine, it's not a huge deal, but it just creates delays with issues that I think could be worked out quickly with a phone call.
2. As a psychiatrist, it would be helpful if there were ways to prominently post the patient's allergies, medications, etc in a way where you wouldn't have to hunt through your prior notes to find them. However, this software is marketed to behavioral health professionals broadly rather than psychiatrists specifically, so I wouldn't expect it to be so tailored.
3. I would like to be able to customize the mini-website that my patients see in more ways than what's currently available.
4. The rates for Stripe seemed a little steep (at least for a solo practitioner) but it's your only option if you want an integrated credit card system. In the end, I am doing that piece with a different service to avoid the higher rates.

Vorteile

-Completely HIPAA compliant
-I now prepare and submit claims within minutes and know almost immediately of any errors or need for resubmission
-Electronic claims submissions result in the quick return of payments
-Collections are minimal with the ability to process payments with the internal credit card company
-Charting progress notes is standardized and easy with a "load previous note" function
-The compatibility with my phone and tablet is wonderful, especially with the dictation to text function
-I can develop my own forms specific to the needs of my specialty
-Patients easily access the friendly portal and quickly complete and return office forms
-Support through chat, email, shared audio/visual screen, and now phone is timely with knowledgeable and friendly representatives

Nachteile

-The program only allows for one supervisor per intern and is not amenable to a satisfactory work around
-All therapist's calendars are visible to all team members
-Lacks functional use of invoices as most know them
-Cannot send group emails or notify the entire caseload of information to be shared by the practice

Vorteile

Features, product speed of development, user interface design, ease of implementation.

Nachteile

reporting, cost if you have a group, the only credit card company support is Stripe's API and they have a minimum of per month volume before they will lower their fee's.

Vorteile

As a working mom of two young children, I was looking for something to save me some time. Once I figured it out on my own (which took too long in my opinion because of unhelpful video tutorials and unhelpful customer service), it now has saved me some time. I like how easy it is to chart progress notes. It has saved time and desktop space. Once I figured out how to submit claims, I appreciated not having to manually enter the information myself every time I have submitted in the past. These were two main reasons I wanted to switch.

Nachteile

I wish it could do more and was easier to use. Here are some features that would be great additions to Simple Practice:

- Have the ability to be Excel where I can track office expenses (i.e., office supplies, tax deductions)
- You MUST make customer service easier to get ahold of and more knowledgeable. Email back-and-forth communication is a frustrating customer service option.
- Have your customer service people be more professional. When I video-ed for my free 30-minute video at the beginning of using the software, the person was late, not professionally dressed, and looked like they were at a beach house. I was also frustrated that the employee did not know more than I did. They had to check-in with people and then get back to me. I knew much more about insurance and how it worked than the person I spoke to.
- I dislike the tutorial videos - they were not very helpful and felt like a waste of time.
- In the Coverage Report, I would greatly benefit from being able to get the SPECIFIC benefit information for Mental Health services. This is often different from the patient's medical benefits (different copays, coinsurances)
- Have it easier to be able to pick the insurance carrier from the insurance list - it is currently very confusing
- I am certain I am not getting the most out of the software but am frustrated because I don't know how to get more out of it. I don't feel that I can count on Simple Practice team members to help me either.

Vorteile

I've used SimplePractice as my EHR for a couple years. I liked it. It was easy to use. However, they announced rate increases that begin in March 2022. Their announcement was sent out less than 2 months in advance which doesn't feel like enough time for the customer to make a decision on which new plan to use or switch systems.

Nachteile

They are a shady and money hungry company. They don't actually listen to customer feedback that results in any improvements or changes. They promise future improvements, but nothing comes to fruition.

My subscription cost has a 77% increase if I want to keep some of the same features while losing some of the features I currently have. It is a 154% increase if I want to keep ALL of the same features I currently have and gain a few features that I don't really need and have no use for. Due to that outrageous price increase, I have to look elsewhere for my needs.

Vorteile

I love that I can track client sessions, treatment notes, payment, etc. It is excellent for an individual clinician, but terrible for group practices.

Nachteile

I have many complaints - first the support team is not available to help. The program is not robust enough for a group practice, and it charges so much money for a larger corporation. I'd love to see some sort of discount for larger companies.

I have two group practices and it allows double bookings. As you can imagine, a therapy practice can't have double bookings. We have to review the room usage weekly to catch double bookings. It does not allow us to change the front end view (client view). The front end shows our multiple rooms, instead of just showing our office location. It would be nice to have the ability to edit what clients see. It also doesn't allow us to merge data with quickbooks, so we spend hours with data entry each week.

Vorteile

Responsive customer support.
Appointment reminders .
Client portal for intake paperwork and billing.
Nice visual interface.
Intuitive.
Built in credit card processing.
Intake paperwork forms that are built for therapy offices.

Nachteile

Nothing I've identified, yet.

Vorteile

None.

Nachteile

The site just announced a new pricing structure that removes important features -- none of which are costly to implement -- from their lower cost plans. In order to have a biller added to your account or have calendar synchronization, one has to buy the top level.